Fire Protection Specialists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was called twice on Friday 11/*/I was in a meeting, no message was left after the first call so I didn't know who it was. A message was left during the second callI called back within min and left a message to call me back and I have not heard anythingThis is not my issueIt has taken months to get responses since this startedSaying that I have not responded is absurd
**
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint has been received and is under review We are reaching out to client to discuss situation and come to a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I opened my computer to find a error report that my computer was infected by a virus and a trojan and that all my information had been hacked I tried to close it to turn my computer off and couldn't so I called the number After minutes of remote access by a tech I was told it would cost me $or $I informed them that I am a senior and they gave me a reduced price of $I tried to get ahold of a family member before I did the transaction but after being unable to do so I did a transactionRight after they connected me to someone to fix my computer, my grandson called He told me it is a scamI disconnected the tech window and turned off my computerWhen I get a call back from the tech he asked me to turn the computer back on I told him I didn't want these services and that it was less than hours so I was cancelling the whole transaction He said customer service would call me back tomorrow Right after he hung up my computer came back on, and lo and behold, I could access all sorts of things on google No noticeI ran a scan and I am up to dateI called and cancelled my debit card and put a stop payment scheduled for this service on 10/**/These people are straight perpetrating fraud

Dear ***,
thank you for writing me, and please accept my apology regarding my late response, our office moved and that was a reasonA full refund is issued to you in for of a check ***, in the amount of $that will be mailed to you via certified mailPlease let me know if there
is anything else I can do for youRegards, Sophie

Dear ***,my name is Sophie S***, and I am a new manager at Tech Matrix, which is a parent company to *** ***Please allow me to express my regret regarding your experience with ***. have contacted them, and they have issued you a full refund in the amount of
$with the refund confirmation # ***Please allow few business days for this refund to appear on your card statementThank youPlease let me know is there anything else I can do for youRegards, Sophie

Our customer service team has talked to the customer on *** of February in this regardThe customer has mentioned that she felt misguided initially, however, now she is convinced when we further discussed itWe always represent our self as a third party independent technical support
provider and we always clear this to every customer before registering with usWe request this complaint to be closed now.Thanks,YodaCare

Dear ***,
Yesterday you wrote me an email, and I wrote you back to please contact me so we can resolve this issue for youOnce again, my phone ####-###-####, my email ***My working hours are from 10am - 6pm eastern timePlease feel free to contact me, I would be more than happy to assist youThank youRegards, Sophie S***

Customer was contacted A review of concerns shows confusion in product offerings from our company and the customers expectationsIssues were reviewed and concerns will be forwarded to upper management in order to avoid similar concerns in the future There was no charge to the
customer An email will be sent to customer confirming resolution along with our regrets regarding their experience with our service Our goal is to meet our customers needs in a professional and nurturing manner

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The exact same thing happened to me on November **Tech Matrix said that they were representing my cell phone provider and that they would not have provided their number if I did not have an issueI was ignorant and fell for their sales pitch as they completely scared me to believe that there were hackers in my computer as we spokeI gave them my credit card numberI should have read this review first! I am going to request a refund and we will see what happensI have already reported the incident to my credit card company

Tech-Matrix is a scam out of India. The pop-up tells you must call them to get help. It has the words "Microsoft Certified" but they are not a company used by Microsoft to offer tech support for their software. The people do not speak clear English and are very hard to understand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They would not find an account under my name. As I stated in the original complaint, this was my parents, [redacted]. I have forwarded this information to them and they will be in contact with you to provide further information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company targeted my mother while she was on the computer late at night. With a pop up, they warned her that her computer had been infected and she needed to take immediate action. They accessed her computer, asked for a credit card number to start a contract then called her to gain passwords to her computer.
After a very frustrating conversation with a rude and condescending man, I was able to get all charges refunded but still have concerns about what they put on her computer.
This is a complete scam and targets people that don't have computer knowledge!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receipt of my check for $103.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer was contacted and concerns were discussed.  We will be pulling the recorded conversation of the support session and review it.  This issue will be looked into for a satisfactory resolution with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to the complaint ID [redacted].  I did receive a check for the refund which was due to me from Yoda Care on July *, 2015.  I deposited to my bank account and it was returned to my bank.  Now I have also incurred fees for a returned check.  Please advise in what I am to do now? Thank you.[redacted] 
Sincerely,
[redacted]

Dear [redacted], we have sent you a bank check, in the amount that you were charged by our company. That all that we are able to do. There will be no more checks issued regardless of that if you find this response  satisfactory or not. There will be no more reply's as well.

Dear [redacted],
thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. If you are not successful in obtaining your credit via your card provider, please feel free to contact me, so we can issue you a credit. Please consider, once you...

contact main office via Revdex.com, credit is only given in form of a check. Regards, [redacted].