Firebird Housing

Dear Karina,Thank you for the follow up on my disputeI did not agree with the response submitted from Mr [redacted] in behalf of The Golba GroupThe attachments I received is information I already have on hands with the exception of a copy of their company's property condition report that they should have completed prior to my move-inThis form should have been used and combined with my mocondition report at their check out It is very uncommon that a property management company does not have the adequate documentation prior to placing a tenant in their rental homesI also requested a copy of purchase receipt (not maintenance invoices as the maintenance company is owned by the same owners of Golba) to verify the quantity of blinds purchased and installed as the company noted on my security deposit receipt as "mini blinds replacement" and not mini blind as I was "verbally made aware of"; $for one mini blind is outrageous as they typically use the lowest and cheapest metal quality used in rental homes.As for the closet doors, we requested repairs to be done to the doors as they kept falling off the hingesIt does not matter how many times they were called out to repair, they should have corrected the problem properly the 1st time without me having to call them out a second time for the same problem; we lived with the problem as we found it to be an inconvenience in taking time off work of something not done properly the 1st timeThe metal track on these door were so old and bent from previous repairs done in the past from before we took possession of the home.The purpose for this complaint is not about the money, its about moralsI want to let others know the wrongful way other management company's work to screw someone overPrecaution when choosing who you rent from and who you give the authority to care for your most valuable assets.Respectfully

We have had Golba Group look after our rental property for approximately years nowWe have had nothing but a great relationship with the property management companyThey have always worked well with us on all aspects of our rental and if we require any input or have questions to ask, our property manager, [redacted] , is always available to respond We would definitely recommend Golba Property Management to other landlords as they have been so efficient with us in dealing with all aspects of our property [redacted] and [redacted]

The Golba Group has been managing properties for over years and has a very good reputation with the Revdex.com for a reasonWe do not "fabricate" as suggestedThe Golba Group does not make any money on keeping a residents depositIt is the owners decision to keep a deposit and they get the entire amountThey also can do there own repairs and do not have to use any of the Golba suggested vendorsThis particular resident has had several conversations with Golba personnel, myself includedGolba was willing to assistThe resident decided to try to take matters in their own handsThe owner of the property has the deposit and is not in a position to return itAs far as giving the resident access, we were willing even though it is completely unnecessary.Should you have any further questions, please contact me at ###-###-####Thank you for taking the time to review this unfortunate matter.Regards, [redacted] ***

These people are disgustingWhatever you do, dont rent from themThey should be shut down as far as I'm concernedWe were great tenants and they treated us like crapDidn't maintain our house, ignored us, and tried to charge us for excessive pet odor when we moved outWe had adult dog who NEVER had accidents or smelled in anywayI have no idea how they are Revdex.com accreditedSeriously if you're still not convinced, go read the [redacted] reviews

To Whom It May Concern,It saddens me to see this review and the knowledge that our efforts to try to make you happy have not succeeded Myself, our office and vendors have worked diligently to communicate quickly The owner has been very accommodating with your many requests for maintenance Specifically, I would like to recap your complaints in this review and the many attempts to help you The owner was glad to hear that you took responsibility for damaging the properly installed closet doors and agreed to pay for your damage In addition, they have agreed to allow a payment plan to pay the the doors You suggested a specific payment plan and they accepted it I understand that you would prefer that our accounting software would allow you to make the payment online as a convenience, but as we explained, the software is set up a certain way Because you were inconvenienced, we provided alternatives to make this payment Your payment was received and for that, thank you From Upper Management: We are sorry that the [redacted] Payment Portal does not take separate payments without including the next month’s rent For this reason, you will need to send the additional payment separately via the mail etc Andrea was simply frustrated that you would not listen to the reasoning as why it would not work When the original work order for the brand new dishwasher was submitted, I made attempts to try and troubleshoot possible reasons why it was not performing to your expectation When that was not satisfactory, a handyman was sent out and looked at the dishwasher His determination was that it functioned properly Again this was not satisfactory, so the owner agreed to have a Whirlpool certified appliance company come at no expense to you This specialist agreed that the brand new dishwasher was functioning properly and gave a suggestion as to how to use the appliance for its maximum efficiency I have received your husband's many voice mails and have responded to each one quickly via email The work order for the window in the bedroom has been received and an attempt to have someone come out and look at it was made In addition to these, the work order for the hot water heater not heating the water was received and the handyman was there to solve the issue by instructed you how to use the handles properly Once the appropriate hot water handle was turned on, the water heater functioned property and hot water began to run.We wish nothing more than you to be happy in this beautiful condo Please email me directly and I can address any additional issues.Thank you -Angela B.Thank you -Firebird Housing

Revdex.com, Thank you for your recent communication regarding the subject property The Golba Group is a fairly large residential property management company in [redacted] and we are very well versed the [redacted] revised statutes and laws Concerning this particular complaint, please be advised the that the Golba Group, Inc does not own this property, however, we do manage it for the ownerWe have recently traveled to the property to view the specific complaint and will respond with the following: The palm tree in contention is not even on our owners property, hence, it is not our owners responsibility to maintain it or the block wall that it is affectingIt is affecting the complainants block wall because the tree is on his propertyPhoto evidence is attached as to the positioning of the treeComplainants home is the one on the right This complaint should be completely removed from The Golba Group good standing with the Revdex.com as this is not a specific complaint against our company and just a complaint against one of our owners properties Thank you, in advance, for your time and assistance in resolving this unfortunate misunderstandingShould there be any further questions, please do not hesitate to contact me at [redacted] and I will be more than happy to be cooperative to the fullest Best regards, [redacted] Golba Group Property Management

This particular resident, as stated in the last submissions, had monies withheld for damages to the property that have been noted and repaired according to ARS statutesThe resident did not insert any of these issues on the initial moform provided to the resident upon move inHence, the owner of the property, not the Golba Group, has decided to withhold a portion of the deposit and is not going to refund the difference as requested.The Golba Group, being a property management company, does hold the residents deposit but it is not the Golba Groups moniesIt is the owner of the property moniesThey make the decision and The Golba Group adheres to what the owner wants to keep from the residentIt is NOT the Golba Groups decision nor does the Golba Group make a dime on monies kept from the residents deposit.Should the Revdex.com need any further clarification, please feel free to contact me at your convenience at ###-###-####.Regards, [redacted] ***

I request repairs on my rental property and the maintenance man was there just a couple days later! He was very nice and fixed all my repairsThank you Firebird!

STAY AWAY!! This company just had a name changeGOLBA GROUP was their old nameLook up reviews on yelp from that nameI wish I did before renting hereWe took great care of the house and when something went wrong it took months for them to come and fix itEven though it was a leak in the ceiling and the ceiling was caving inAlso THIS COMPANY SCAMS YOU FOR ALL OF YOUR DEPOSITI am still waiting for a response after a days of disputing my deposit returnThey ignore me thinking Im going to forgetI cant believe this company is still runningWorst Property Management Ive ever rented from

Attached you will find sufficient documentation supporting the charges, this is the unit inspection form that you turned in on 10/9/After reviewing the unit inspection form it was found that the items listed below were not present when you moved inAlso, when you turned in keys
we documented everything that was turned inI have no documentation showing that you turned in mailbox keys when you vacatedIn fact, we had to order new mailbox keys for this property as well as working garage remotes for the new tenantsAlso attached is a copy of your lease agreementOne page one you will find that $of the security deposit was nonrefundable leaving the remaining $refundable At this time we have found that all of the charges held against your deposit are valid and in accordance with the lease agreement

I usually don't give reviews, but I was really happy with the outcome of what could have been a bad situation Back in January when my heater broke late in the afternoon and I had family guests staying at my house for a few days and they were coming that night I was so worried that I was not going to have heat for my family and I was going to be embarrassed with my guests I called about 4:in afternoon and by 6:that night it was fixed Now it might not seem like a big deal, but if you knew my wife you would know that this had to be fixed before the guests came Thanks for taking care of it fast!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response received was the same one they already emailed me.  The Golba Group did not respond to the complaint about the issues noticed and reported after the initial walk-through was turned in.  They also did not respond to the complaint that [redacted] told me it was okay to turn in one working garage remote, then charged me for the non-working remote.  It is absolutely unethical for a representative of a business to lie to a customer and then charge that customer for something they were told they were not responsible for.
Regards,
[redacted]

To Whom It May Concern,It saddens me to see this review and the knowledge that our efforts to try to make you happy have not succeeded.  Myself, our office and vendors have worked diligently to communicate quickly.  The owner has been very accommodating with your many requests for...

maintenance.  Specifically, I would like to recap your complaints in this review and the many attempts to help you.  1.  The owner was glad to hear that you took responsibility for damaging the properly installed closet doors and agreed to pay for your damage.  In addition, they have agreed to allow a payment plan to pay the the doors.  You suggested a specific payment plan and they accepted it.  I understand that you would prefer that our accounting software would allow you to make the payment online as a convenience, but as we explained, the software is set up a certain way.  Because you were inconvenienced, we provided alternatives to make this payment.  Your payment was received and for that, thank you.  From Upper Management:  We are sorry that the [redacted] Payment Portal does not take separate payments without including the next month’s rent.  For this reason, you will need to send the additional payment separately via the mail etc.  Andrea was simply frustrated that you would not listen to the reasoning as why it would not work.2.  When the original work order for the brand new dishwasher was submitted, I made attempts to try and troubleshoot possible reasons why it was not performing to your expectation.  When that was not satisfactory, a handyman was sent out and looked at the dishwasher.  His determination was that it functioned properly.  Again this was not satisfactory, so the owner agreed to have a Whirlpool certified appliance company come at no expense to you.  This specialist agreed that the brand new dishwasher was functioning properly and gave a suggestion as to how to use the appliance for its maximum efficiency.  3.  I have received your husband's many voice mails and have responded to each one quickly via email.  4.  The work order for the window in the bedroom has been received and an attempt to have someone come out and look at it was made.  In addition to these, the work order for the hot water heater not heating the water was received and the handyman was there to solve the issue by instructed you how to use the handles properly.  Once the appropriate hot water handle was turned on, the water heater functioned property and hot water began to run.We wish nothing more than you to be happy in this beautiful condo.  Please email me directly and I can address any additional issues.Thank you -Angela B.Thank you -Firebird Housing

[redacted],It is the Golba Group's fullest intention of always refunding the ENTIRE security deposit back to every resident, however, what no one seems to understand, is that the Golba Group is NOT the deciding factor on how much or how little of your security deposit is returned. Even though you want to bring this to others attention that you were not treated correctly, you keep wanting to blame the Golba Group? The Golba Group is the management company and we do what the OWNER tells us to do and as long as it does not break the law - we have a fiduciary responsibility to follow the owners requests. If the owner tells us to keep a portion of your security deposit for something, then we have do it otherwise we would be in breach our contract with the owner. All Real Estate Management companies follow the same [redacted]. The owner of property is the responsible party, not the management company. Arizona State Law reconignizes this fact and that is why the actual court case was written into your lease agreement to show you BEFORE you leased the home which party is responsible for your deposit. I can not tell you HOW much I am sorry that you did not receive your security deposit. If you have not done so already, you are more than welcome to send me a written request that I can forward to the owner for their review.Sincerely,[redacted]

Thank you for bringing this complaint to our attention. Please find the attached documents and pictures showing why this particular resident was charged what they were charged. We are a residential property management company that has been doing business for over 17 years and we have been successful...

because we do not cheat our owners or tenants.The owner of this property has seen the photos and has been charged accordingly for the repairs necessary to the home. These were the owners decisions as the deposit monies are the owners by [redacted] so any further contact should be with the particular owner of the property.Should there be any further questions regarding this unfortunate complaint, do not hesitate to contact me at ###-###-####.Best regards,[redacted]Designated Broker

The Golba Group has been managing properties for over 22 years and has a very good reputation with the Revdex.com for a reason. We do not "fabricate" as suggested. The Golba Group does not make any money on keeping a residents deposit. It is the owners decision to keep a deposit and they get the entire...

amount. They also can do there own repairs and do not have to use any of the Golba suggested vendors. This particular resident has had several conversations with Golba personnel, myself included. Golba was willing to assist. The resident decided to try to take matters in their own hands. The owner of the property has the deposit and is not in a position to return it. As far as giving the resident access, we were willing even though it is completely unnecessary.Should you have any further questions, please contact me at ###-###-####. Thank you for taking the time to review this unfortunate matter.Regards,[redacted]

We have had Golba Group look after our rental property for approximately 22 years now. We have had nothing but a great relationship with the property management company.
They have always worked well with us on all aspects of our rental and if we require any input or have questions to ask, our property manager, [redacted], is always available to respond. We would definitely recommend Golba Property Management to other landlords as they have been so efficient with us in dealing with all aspects of our property.
[redacted] and [redacted]

Dear Karina,Thank you for the follow up on my dispute. I did not agree with the response submitted from Mr. [redacted] in behalf of The Golba Group. The attachments I received is information I already have on hands with the exception of a copy of their company's property condition report that they should have completed prior to my move-in. This form should have been used and combined with my move-in condition report at their check out.  It is very uncommon that a property management company does not have the adequate documentation prior to placing a tenant in their rental homes. I also requested a copy of purchase receipt (not maintenance invoices as the maintenance company is owned by the same owners of Golba) to verify the quantity of blinds purchased and installed as the company noted on my security deposit receipt as "mini blinds replacement" and not 1 mini blind as I was "verbally made aware of"; $88 for one mini blind is outrageous as they typically use the lowest and cheapest metal quality used in rental homes.As for the closet doors, we requested repairs to be done to the doors as they kept falling off the hinges. It does not matter how many times they were called out to repair, they should have corrected the problem properly the 1st time without me having to call them out a second time for the same problem; we lived with the problem as we found it to be an inconvenience in taking time off work of something not done properly the 1st time. The metal track on these door were so old and bent from previous repairs done in the past from before we took possession of the home.The purpose for this complaint is not about the money, its about morals. I want to let others know the wrongful way other management company's work to screw someone over. Precaution when choosing who you rent from and who you give the authority to care for your most valuable assets.Respectfully

This particular resident, as stated in the last submissions, had monies withheld for damages to the property that have been noted and repaired according to ARS statutes. The resident did not insert any of these issues on the initial move-in form provided to the resident upon move in. Hence, the owner of the property, not the Golba Group, has decided to withhold a portion of the deposit and is not going to refund the difference as requested.The Golba Group, being a property management company, does hold the residents deposit but it is not the Golba Groups monies. It is the owner of the property monies. They make the decision and The Golba Group adheres to what the owner wants to keep from the resident. It is NOT the Golba Groups decision nor does the Golba Group make a dime on monies kept from the residents deposit.Should the Revdex.com need any further clarification, please feel free to contact me at your convenience at ###-###-####.Regards,[redacted]

Revdex.com,
Thank you for your recent communication regarding the subject property.  The Golba Group is a fairly large residential property management company in [redacted] and we are very well versed the [redacted] revised statutes and laws.
Concerning this...

particular complaint, please be advised the that the Golba Group, Inc does not own this property, however, we do manage it for the owner. We have recently traveled to the property to view the specific complaint and will respond with the following:
1. The palm tree in contention is not even on our owners property, hence, it is not our owners responsibility to maintain it or the block wall that it is affecting. It is affecting the complainants block wall because the tree is on his property. Photo evidence is attached as to the positioning of the tree. Complainants home is the one on the right.
2. This complaint should be completely removed from The Golba Group good standing with the Revdex.com as this is not a specific complaint against our company and just a complaint against one of our owners properties.
Thank you, in advance, for your time and assistance in resolving this unfortunate misunderstanding. Should there be any further questions, please do not hesitate to contact me at [redacted] and I will be more than happy to be cooperative to the fullest.
Best regards,
[redacted]
Golba Group Property Management