First Choice Communications

Review: While at the [redacted] show we spoke with a representative of First Choice Communications who told us that their company could provide us with both [redacted] Service and bundle this with internet service from [redacted]. We told Mr. [redacted], the companies representative that [redacted] did not service our Peoria community of [redacted]. He assured us that they did and that the cost of the bundle would be substantially better than what we were presently paying [redacted] The [redacted] representative installed the dish and wiring but no one from [redacted] ever called or showed up. We called First Choice, spoke with the office manager, [redacted] who informed us that [redacted] did not provide service to our community either now or in the future and that an error had been made by their representative but it was too late to make any change! First Choice decreased our monthly [redacted] bill but that was for a limited time. I finally spoke with the owner, [redacted] who did not return multiple calls until I tracked him down via his cell. He then said that [redacted] was a "partner" in the area and would provide a bundle with First Choice at reduced cost. I contacted [redacted] who told me they do not work with or have any relationship with First Choice. [redacted] only bundles products they install including their own [redacted] service. I then tried unsuccessfully multiple times to contact Mr. [redacted] leaving multiple messages both on his office and cell phone. Clearly his business is dishonest, misrepresenting service, and only interested in making a sale with no regard for the customer.Desired Settlement: I expect the owner of First Choice Communications to contact [redacted] and obtain a bundling of [redacted]'s internet service with our [redacted] at a reduction of cost. If this is not possible then First Choice Communications should be put out of business for false advertising and unethically business practices. Clearly Mr. [redacted] knows what he is doing just to make a sale and this should be investigated by the Revdex.com as well as the authorities.

Business

Response:

Case # [redacted] was resolved long ago, by informing the customer that the only provider for internet outside of [redacted] is [redacted]. Customer did attempt to get [redacted] internet but was denied by [redacted] after customer informed the company they have [redacted]. Customer was then informed to stay with [redacted] for internet until [redacted] is available in the area and customer was satisfied.

3/17/16 I attended a fair and there were an obnoxious amount of Direct TV booths (12). I was pulled in by a sales person, I listened to the offer. Yes, it sounded good, but I told the sales girl (Ashley) that I had to check with my husband (who was not with me) before I could commit to anything. She said that is fine, I will give you a reminder call on 3/19 and follow up with your decision on 3/21. I did not receive a call and I could not reach an Ashley by using the [redacted] number. My husband and I decided that we didn't want or couldn't change due to the fact his company business and info all state our other providers .net email address and etc. On 3/23, I get a call from an installer saying that he will be at my house later in the afternoon to install. Um...I did not confirm that I wanted installation. Ashley did not call me to confirm that I wanted installation. I did not schedule any date or time for installation. So the installer called his boss and his boss called me and tried to talk me into the installation. He said I signed the contract. Well, yes I did with the understanding that I was going to be confirming if I wanted the business or not. I told him no, I do not want the service (which he still tried to sell me). No means no! So then on 3/23 in the evening I get a call from Gabrielle about my Direct TV Service. I do not have service! On 3/28, I returned the call and said I don't have service and don't want service. The representative said she would cancel my account. I received a call on 3/28 in the evening again from Gabrielle about my service. Again, I do not have service! 3/29 in the evening, I have received another call from Gabrielle about my service. I am now feeling harassed at this point. I was bombarded with a sales person who said she would confirm and that nothing would be charged to my card until installation. I did not want to give her my card number, but she insisted that it is just to hold the rate I was given. I wish I would not have even attended the event. This has been such a hassle and bad experience. All I want is for them to stop calling me and to assure me no charges will be made on my card.

Review: I was approached by a [redacted] retailer at the [redacted] in Del Mar, CA, . I got no official address of the retailers address if I had any questions. As it turned out after spending approx. 3 hours with [redacted] and [redacted], the bundled prices which I was quoted where not accurate. I left a $50 deposit for the order. Additionally, I checked reviews regarding the services re: [redacted] and [redacted]. I was not satisfied.. Therefore, I decided against changing my services over from [redacted] which I have had for over $25 years.Desired Settlement: I expect to receive a refund for the $50 for which my husband and I paid for.

Business

Response:

Case #[redacted] has been resolved by informing customer that the $50 charge was a discounted non refundable application fee. The customer did sign off on the document which states that it is an non refundable application and the customer was aware of that and signed off on the document.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

At the time of signing agreement. The salesman stated to my husband and I that this was an installation charge. It would be cheaper if paid in cash vs. paying on our credit card. This is not what was stated by the salesman! I've learned never to deal with businesses again as I can always dispute a charge via my credit card company vs. paying in good faith cash! No resolution to this matter!!!!!!

Regards,

Business

Response:

Due to the customer signing the document which states, the amount paid is for the application fee and that fee is non-refundable, we are unable to refund the customer.

Review: Signed up for Direct TV through this company at the Orange County Fair, Orange County CA. The sales person, [redacted] misrepresented the promotions. [redacted] offered NFL Ticket Max and DTV Cinamaplus at no cost for as long as I continue the service. He also offered a $100 Visa Gift Card, which would mailed to me, as an incentive to sign up. Upon discussing my service questions with Direct TV and then later with First Choice Communications, I learned that the promotions were not available. First Choice Communications also informed me that they would need a copy of the signed offer in order to determine if a $100 Visa Card was offered. I e-mailed the form and followed up with the company on 8/27/15 and spoke to Frederick. He informed me that management has the form and they are evaluating how they will proceed due to their company not offering a gift card incentive.

I followed up with a phone call and left a voicemail on 9/2/15 for [redacted] The phone call has not been returned at close of business day on 9/3/15.

[redacted] was untruthful when he represented the promotions and incentive, which caused me to drop my current service and sign with Direct TV's two year agreement. This was unethical and misleading.Desired Settlement: I would like the $100 Visa Card as promised and agreed to.

Review: I encountered this company at our local county fair. I have been a [redacted] customer for over 12 years and trusted that this 3rd party was reputable, I was wrong. The sales associate, [redacted] offered to bundle our current tv package with phone and internet. He advised that [redacted] was now partnered with [redacted], which I was not aware of. I let him know that we were never able to get [redacted] internet as they did not service our particular neighborhood. He looked up my address on some type of map and stated [redacted] was now available. We proceeded with the paperwork, paid the $40 application fee and set up an installation for 12-4pm the following day. [redacted] told me to have my husband contact [redacted] to remove me as an authorized user so that we could set up a new account in my name. This should have been a red flag. We proceeded with his instructions and he said he would take care of the rest. The purpose of the installer was to switch out our current cable boxes with new ones so the serial #’s matched my name for the new account. The router would then be sent a few days later and [redacted] would give me instructions over the phone to connect. Come 3pm on Sunday, still no installer. I called [redacted] and he said [redacted] was running behind and would arrive closer to 5:30-6:30 and due to the inconvenience he would give us the 1st month FREE. We waited and [redacted] never showed or called. The fair is closed on Monday and conveniently, [redacted] phone broke so I was unable to reach him. I contacted First Choice Communications by phone to cancel whatever it was they signed me up for and without much question, they said, okay, it’s canceled. I then asked for my $40 refund which they declined. I demanded that management get involved and was told my request would be “escalated” and I would hear back with an answer in 4 hrs. In the meantime, I was able to reach [redacted] and he was very apologetic and said there was nothing he could do but give me free tickets to the fair. He also said he spoke to his manager (at the fair) and my account would have a credit of $40 within 24 hrs. Needless to say, no credit and no call back from the company in 4 hrs. I called [redacted] and asked about bundling with [redacted] and they confirmed, [redacted] was not available in my area. This is something First Choice Communications should have known and all of this could have been avoided. I called First Choice Communications again and shared my story. After several minutes on the phone she changed her tune and said the reason they could not provide service was due to my current balance with [redacted]. [redacted] NEVER advised me of this AND I told her it didn’t matter since I could not get [redacted] anyway, that was the purpose of me signing up with First Choice Communications. She would not let me speak with a manager and continued to say the $40 was non-refundable. In the end, good customer service is giving money back to a consumer that was promised a service, waited at home on a Sunday for 6hrs for an installer to show, spent too much time trying to hunt down [redacted] and NOW too much time writing this review.

OH AND LET ME NOT FORGET, my credit card was compromised with several charges on Monday, 2 days after I provided my CC# in order to complete my “order.” The fair is closed on Monday, so conveniently there were several charges made that day and one charge in particular was made to a restaurant in the town I live in. When I called the restaurant they said the person who ordered was staying in the hotel across the street. Hmm, interesting, [redacted] mentioned he was staying in a hotel in my same town when we were completing the paperwork. In addition, there was a recent charge of $60 to SQ [redacted] which was not authorized by me and the phone # associated with the charge forwards to [redacted] and they have no record of the charge. The only person I provided my CC# to and a card I RARELY use is the First Choice Communications employee, [redacted].

Do the right First Choice Communications and refund my money! I have contacts at the [redacted] and will strongly recommend they refrain from letting you return in the future.Desired Settlement: Refund of $40.00 application fee.

In 2010 I signed up for DirectTV through these folks at the Cleveland Auto Show. At that time they promised me a $100.00 Visa gift card. Even after numerous calls notifying them I never got the card, there was no resolution and an attitude of "We could care less," on the phone.
Fast forward to 2016 Cleveland Auto Show and I had switched to Dish. Well, DirectTV (First Choice Communications) was there again. This time they offered to buy out my contract for Dish network and pay any ETF fees. They also said they'd get me a $100.00 gift card. When I'd mentioned that I already was getting $200.00 gift card offers the sales rep said he'd give me that too. Being surprised by this offer I re-affirmed with him right there everything he was offering and he said he'd do it. So confident was he in fact, that he even signed the paper we were working on.
Now First Choice is saying that they can't do the $100.00 and the $200.00 card and that he shouldn't have told me that. Ignorance of the law is no excuse.
As of this point, they did pay most of my ETF fee but I was still left with $46.00 of that.
I got my $100.00 gift card, of which $46.00 is now burned up in ETF fees.
The lady (Krystal) at First Choice told me if they couldn't get me the $200.00 gift card she'd at least get me the rest of the ETF fee. I've tried for three weeks after that phone call and each time the person (Cedric) answering the phone asks who I'm looking for and then comes back a couple minutes later and magically she's unavailable every time.
Apparently they're "unaware" that what they're practicing is deceptive business practices and a "bait and switch" which is illegal. They must like class action lawsuits because now I'm apparently going to need to file one. Because if they've done that to me twice, you can bet they've done it to tens of thousands of other people. Hope their pockets are deep.

Review: My husband and I were sold a package deal for [redacted] over a week ago. We were told by the sales representative [redacted] that he could match what our current provider was offering plus give us $100 [redacted] gift card along with more tv channels. I expressed to him that we were more than happy with our current provider several times but if he could offer comparable services at the same price we wouldn't mind switching. I was told that we would have a "bundle" deal with internet and cable for $82 per month. My contract states $60 for tv and $30 for [redacted] internet he gave us a $10 off referral fee per month for the first year to bring the price down to our $82 monthly fee. I was told by [redacted] he would text me after he ran my credit and confirm my order but had a set date to install that following Monday as he said the company likes to install within 3 days. Not only did I not receive a text or call but I didn't receive a call from anyone until Monday afternoon stating my install was scheduled for Tuesday. When the customer service rep called Monday to go over terms of my contract she went over the cable and skipped over my internet portion of the contract. When I pointed out that we should have internet she then said she saw it was with [redacted]. The next day the cable installer came out and installed the cable. When we inquired about the internet he said he only dealt with the cable and I needed to contact customer service to set up my internet. I then placed 3 calls over the next couple days to the sales representative asking about my internet and did not receive a response. I had also made several phone calls to First Choice and [redacted]and was told it wasn't in my order. I was ten told by a customer service representative that I needed to call and set up my internet with [redacted] myself even though this was a bundle deal. I finally get a call from another representative who says sorry [redacted] doesn't offer services in your area. This was not disclosed to me until after installation days later. Had I been told upfront [redacted] doesn't service my area ans I'd have to find a separate internet provider, I would have NEVER proceeded with [redacted] and kept my current provider. It's now been almost two weeks. I have been promised twice to speak with a supervisor with no calls back. I am being charged from my current provider for internet and cable along with [redacted] services. I feel we have been mislead and have not had adequate help from customer service. First Choice communications has failed to meet contractual obligations and have given me the run around. I did speak to another rep this afternoon who said his supervisor could not speak at the moment but told him to add a credit to my account for $10 per month to help offset costs at Comcast or another internet provider. I asked him to please email me details so I could review before agreeing to anything as well as a phone call from his supervisor today. I received neither.Desired Settlement: I would like First Choice to either drop price on the cable services for the term of my two year contract to offset the cost of internet with another company or I would like to cancel my service with them free of charge given I wasn't notified the promised internet service did not service my area until after my installation. If I had been notified of this prior to installation I would have cancelled the installation immediately.

Business

Response:

Complaint ID # [redacted] was resolved with the customer by informing the customer that we will add credit to her [redacted] account, however before all credits could be added customer disconnected their [redacted] services.Sincerely,- [redacted]First Choice Communications, LLC

Review: Several lies told to us by salesman. we told him we would be moving soon, and he told us we are allowed one free move and that would cover it. NOT. [redacted] says the free move is after 12 months of service. Cost of move for us was $130. We were told we get $100 debit card after third billing cycle. However [redacted] shows no card coming. When I called Salesman ([redacted]) he saw the promise of a card but didn't know why it didn't issue. Now promotion is done so he offered $10 off per bill for 10 months and some free movies. I don't trust him to do that either since he said I would get an email on Monday (two days ago) confirming his new promise. A couple more issues with lies, but these are the biggest two.Desired Settlement: The $100 debit card we were promised

Business

Response:

We reached out to customer to inform her that our solutions to her promise of the $100 Visa Gift card is a $100 bill credit to her [redacted] account. Customer was very dissatisfied with the credit. We proceeded to inform the customer that because the gift card is not on her original order form we can not honor that promotion. Customer stated that she was also upset that she was charged for moving her service when she was told by the rep that it would be free, again it was mentioned that it had to be present on the order form and reiterated that [redacted] only waives a mover's fee after a customer has been with [redacted] for 12 months. Before a viable solution could be procured for her troubles with the mover's fee customer voluntarily disconnected the call.

DO NOT USE THIS COMPANY!! My wife and I were at an art festival and stopped to talk to their sales rep about changing our television service over to DirecTV. The guy was very friendly and made some really great offers. He promised to back everything up personally and gave us his direct contact information. We made the decision to sign up with them and that was a HUGE mistake. We placed numerous calls to the sales rep trying to get the issues resolved and he stopped responding to calls/texts. Called their main office requesting to speak to the owner. After dealing with their call screening, I finally got through. I was made all kinds of promises by her and that our issues would be addressed. She stopped returning calls/emails because she was "busy".

All they do is make empty promises in order to get your business and have no intent on following through or backing up their promises. We were told one thing by the sales rep and then "no, we can't do that at all" by the company owner.

I ended up having to go to the CEO of DirectTV and their Office of the President in order to get this resolved. I filed a formal complaint with DirecTV so hopefully their 'tricks' will be noticed and something will be done.

Flat out dishonest business practices and scams.

Mr. Pete M[redacted] promised us Netflix, Pac 12 reception and stated they would pay all of the transfer from another company to purchase Direct TV from them. The truth is they do not have Netflix or PAC 12 and they only paid part of the transfer cost.

Review: On February 17, 2016 we signed up to receive Direct TV from First Choice Communications. They had a booth set up at the Chicago Auto Show. We gave a $50 cash deposit and scheduled installation of the Direct TV equipment for Friday February 26th. On Friday 2/26/16, an installer, Brian, came and worked on the install for nearly 5 1/2 hours but was unable to complete it and left. I scheduled it with him to return on Wednesday 3/2 to complete the install, but on 3/2 he never showed up. I contacted our sales person with First Choice, Michael, numerous times throughout the day who said he was working on getting someone else to come out. At approx. 4:30 pm, Michael called and said he couldn't get anyone to come out today, but had rescheduled again for Saturday March 5th. I told him I had a commitment on Saturday that I needed to leave for by 4 pm, and that the installer could only come if he would be done by that time. Michael ASSURED me that would be the case. On Saturday 3/5, we received a call stating our install was scheduled for between 12 noon and 4 pm. I immediately called Michael to tell him this was a problem as we would not be home after 4 pm. Again he assured me an installer would be there and done by 4 pm. I received another "robocall" at approx. 1 pm saying we were still scheduled for 12 - 4 pm and they needed approx. 1 1/2 hours to complete the process. When no one showed up by 3 pm, I called Direct TV and cancelled the service. They provided a full refund of everything EXCEPT the $50 deposit with First Choice and said I had to call First Choice to receive that refund. As of 4/1, I have contacted First Choice 5 times regarding the refund. They keep giving me the run around and never process the refund. I talked with the supposed manager, Cedric on 4/1 again, and he said he needed an "override" to process the refund, even tho he's the manager and I was told by his employee Brie that he was the person to handle the refund. I want my $50 back.Desired Settlement: I want my $50 back immediately.

Business

Response:

We have spoken with this [redacted] and they have been refunded via Chase Quick Pay on April 4, 2016 at 9:34 am Arizona time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: First Choice Communication does not disclose who the are when they sign people up for Directv service. We were told that they were from corporate which indicated that it was corporate for Directv and not a third party reseller. Multiple points on the contract written by one of their sales representatives ended up being false. We were promised multiple things to get us to leave our current provider and none of those things held up. All of the prices were escalated when the bill was actually sent. There was a $124 fee attached to the install of one item that I was going to self install. The customer service agent said it was because of my credit and that most people don't have issues with it so they don't inform their customers of the possible fee. My credit score is over 750 and she had no reason for the charge once I confronted her on that lie. I have her on recording saying that and refusing to let me speak to her supervisor after she hung up on me three separate times. Our contract states that unlimited phone data one with our new programs and that ended up being false again and would be an almost $100 fee. The agent at Directv said there is not a single promotion like that going on right now. They refuse to refund the deposit even though multiple points of fraudulent behavior have been noted on their part. They misconstrued so many things that Directv is also filing a complaint against them and had to let us out of our contract without any fees attached. That lost Directv $460.Desired Settlement: We would like our $50 deposit back from this company. They committed fraud in my opinion by lying multiple times on the contract.

Business

Response:

The order form that was signed by the customer is accurate and attached. The order form discloses that we are a subsidiary to DIRECTV along with stating that "signing acknowledges that all pricing, promotions and equipment are contingent upon the credit risk factor generated by DIRECTV and its Telco partners." Therefore the customer has agreed to everything in the order form. Samantha mentioned that they were to get Unlimited [redacted] data, which is available but, not free, the order form does not state that it is free, and if it was it would be determined through [redacted] a DIRECTV Telco partner. In regards to the $124 charge by [redacted] that is a charge that was determined by [redacted]. The order form also states "Installation, activation, shipping, and handling fees may apply for new home phone and internet services." Next the customer never paid a deposit but a non refundable application fee, which is outlined in the order form. Again, all that was promised to the customer was in fact delivered and the customer was aware of exactly what they were getting as per their signature at the bottom of the order form, along with our office's number. Lastly we have decided to reimburse the customer's non refundable application fee. The customer will receive this via [redacted] Quickpay within 2 weeks.

Review: I signed up with these people in 5/3/13 and first of all my bill is to be $78 the first year I have not seen a bill less than $100 on a month.

biggest think they promise me to pay the holr fee to disconect from [redacted]. it is $ 216.00 a lady [redacted] made that promese and sale man

Justin . but they have fired both of them. I need help to get my money [redacted] network is now turned my bill to collection for the bill they should pay.

the bill . and get my monthly down to what I signed for. and get my channels I asked for to in my price.Desired Settlement: 1 -pay $216 bill

2-get channels I asked for.

2- and give me my monthly bill for first year $78 and 2nd year $98 with all my channels I asked for.

Business

Response:

Customer was last spoken to on August 29th and informed that a credit was added to his account which removes $10 from his bill for the next 10 months to compensate for the missing channels, and that his bill should be $78 before tax. Also informed customer that he will receive his early cancellation fee with [redacted].

Review: There were multiple problems. The company lied about the product and were extremely unresponsive my attempts to resolve issues.

Sales agent "Senior Account Executive" [redacted] was misleading and dishonest. We signed up at booth of an RV show. I asked about specific channels and was told by the sales agent that I would receive them. He said if we put listed the RV park as my address, there woule be no problem. I guess that was an indication of is business ethics. I later discovered that this was not the case. I would not have signed up had I known this. I ultimately cancelled [redacted] service and was charged early cancellation fee.

Company is unresponsive to issues. They NEVER returned a call! Installation was scheduled at 6:00 AM, "the only available time". Technician was late and rushed through the job. Did not have time to review all the channels. I had some difficulty connecting at my next location and attempted to contact First Choice Communications. I called 10 to 12 times.

I was connected to voice mail 4 times and left a message. They never called back.

Other calls connected me with representative who had no idea of what the company did. He never had an answer to a question. This "clerk" always said he would have to contact a supervisor. Supervisor was never in so I was told one would call me back. I never received a call back. On my last call the phone rep told me there was coincidentally someone there who could help. It was only then that I was able to get connected and see what channels I was actually receiving. This is when I discovered the lie.

This company should not be allowed to do business. As I have described, they are dishonest and will not respond to any customer complaint.Desired Settlement: At the least we are due a refund of the $50.00 application fee.

Additionally, they should reimburse us the [redacted] early cancellation fee of $460.00.

Business

Response:

As the customer stated we did send a technician out to help him with his technical issues. Unfortunately he was not set at the correct channel package which is a minor issue that can be resolved quickly. However, because the customer canceled his services we are unable to adjust the channel package to his liking. Also the application fee is non-refundable and it states that on the work order that the customer signed off on agreeing to such terms. Also there is nothing that can be done about the cancelation fee, again the channel package is an easy fix however the customer chose on their own volition to cancel the services all together.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Response does not change fact that the sales rep lied to me. When I discovered I was not getting what was promised, I tried repeatedly to contact the seller. They never returned a call. How would I know they could make the changes to get what I was promised. After having no success whatsoever with the seller, I contacted [redacted].My original complaint stands.I was mislead by the sales rep.They offered no customer support. Person who answers phone had no technical knowledge and my calls were NEVER returned.

Regards,

Business

Response:

As customer stated before we did have a technician dispatched to resolve his technical issues and render his [redacted] services useful. The customer also stated that he attempted to reach out only the representative after he saw that he was on the wrong channel package, and not once calling the main office for assistance before cancelling his [redacted] services. Due to this cancellation there is nothing further we are able to assist the customer.Tell us why here...

Review: I signed for service with this company based on the fact I was told that [redacted] and [redacted] were one company at the time I signed up therefore there would be no cancellation fees. I was promised that the only fee I would have was a $40.00 installation fee which I was required to pay at the time of the order. I paid $40.00 cash and on the contract it was written and initialed by me in the box that states today's upfront fees. The words "a $99 non-refundable application fee is crossed out. " when the guy arrived to install [redacted] he told me there would be a additional fee for my bedroom wireless connection which I felt obligated to pay. He had me sign off that he was there did the installation and left. After he left I looked at what he did and realized it wasn't safe- he bolted it to the outside of my patio and used a rock to prop it up. I called immediately and after he told me he couldn't help me I called [redacted] directly. When they came out I was informed of two things: first I was lied to at the time I signed up [redacted] and [redacted] were not the same company because the FCC had not signed off on the deal yet (I did end up paying early termination fees). Second I was told I did not have line of sight and should have never been installed and occurred any charges! I tried dealing with the company directly and got two different reasos why I'm it entitled to a refund first: it was an application fee and is non refundable but when pointed out what's on the contract the second was services were rendered and therefore no refund is due. I was told that I should have known that I couldn't be installed and should never have signed for it. My position is this- I'm not the expert the tech is, that's his job. He should've have said something so I could've made an informed decision. How Im I supposed to know if I have line of sight? I didn't even know what that was until [redacted] explained it to me. I filed complaints with [redacted] on the company, the tech and the salesman. I have tried several times to get my money refunded. I was away from [redacted] for 3 days and it cost me 150.00 on top of the $40.00 and I feel I was taken advantage of.Desired Settlement: I want a refund of my $40.00! They refuse to let me speak to any supervisor of anykind, in fact the female receptionist started screaming and yelling at me over the phone and hung up on me.

Business

Response:

On September 10, 2015 [redacted] was informed that they will not receive the $40 application fee due to it being non refundable as printed on the order form that the customer has signed.

Consumer

Response:

the box in which my signature is the words nonrefundable and application fee were crossed out. I was never told there was an application fee, I was told the $40.00 was for the installation which larry was required to collect upfront. He said nothing about being nonrefundable and he crossed the words nonrefundable out. Larry had told me that that's the only fee I'd have but 2 secs after they walked in my door they charged me an installation fee which has since been returned due to me proving I should never have been installed because I don't have a view from my apartment. This company has lied from the begininging and [redacted] has sent in numoreous complaints on my behalf for what they have done. If the contract I signed said nonrefundable then I would understand it's my fault but I feel it's their error since they crossed those words off.

Business

Response:

Before the installation of services the technician reviewed the installation with the customer. Post installation the customer signed off on the work order approving the installation. Along with the application stating that the application fee is non-refundable, services were also rendered. The application fee will not be refunded.

Review: First Choice Communication sold us their services to install [redacted]. In doing so, service was poor, we had to reschedule 3 times due to lack of communication. Also, we were promised a refund for installation and for the first month of services due to the inconvenience. After all of this and no refund we found out they authorized my credit card without permission for our bill. They have no returned any of our calls or tried to settle this in a professional manner.Desired Settlement: We would like our promised refund of $50 for installment, first month of services and the over draft fees equaling $105.00 due to their fraudulent use of our debit card. All equaling $114.50.

Review: After installing [redacted] in my home, I found that they neglected to connect caller ID to my system. I repeatedly called them and they have failed to call me back.Desired Settlement: Complete the installation.

Business

Response:

Reached out to customer to resolve case #[redacted]. However there was no response from customer and a voice message was left.

Thank you

First Choice Communications

Phone: ###-###-####

Fax: ###-###-####

Email: [email protected]

Business

Response:

The customer for case # [redacted] was contacted to resolve the open case. However the customer stated that they never submitted a complaint to the Revdex.com and that everything is to their satisfaction.

If you have any questions about case # [redacted] do not hesitate to contact me.

Thank you

First Choice[redacted]

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Under no circumstances do I think you should do business with First Choice Communications in Mesa, Arizona. I purchased a service from them, (a $40 installation charge for which I paid cash for and was given a receipt). They were to facilitate me getting this installation done (an upgrade to my TV receiver from my TV service provider). I was told that I would be contacted in 3 days or so to set up the installation. 8 days later, I had received no call. I called the 3rd party company that First Choice was to set up the installation with to see if it was scheduled, and was told they had not been contacted about my installation. So I called First Choice and was told they would correct this and call me back in 20 minutes. 2 days later, I had received no call. I repeated my call to the installation company, and still nothing had been arranged. I called First Choice again and was told they would have their Sales Rep call me. A few days later, I had received no call. I called First Choice again for the third time and asked to cancel the install and to refund my $40. I was told OK, and that it would be set up with a bank that they use where they would deposit the $40 and I would have to log in to that banks service, supply my email address, my bank account number and my social security number. I said this was unacceptable and asked them to simply send me a check. After a few email attempts on my part, they continue to refuse my request and also they will not correspond to me any longer. Throughout this entire scenario, I have remained professional and have not resorted to any negative talk. I have simply stated that their refund method is unaceptable to me. I feel that I should not have to supply my bank acct info and social security number in order to receive my refund. So please beware if you are even considering using this company. I do not see what the issue would be to simply write and mail me a refund check to cover what I paid them for a service they told me they would facilitate but never did. And why did they not schedule the install in the first place. Again, beware of First Choice Communications!!!!!

Review: I feel I was scammed by this company and that the public should be aware.

The company representative caught me at a booth at the [redacted]. We wanted to upgrade our equipment. He told us we could pay the show special price of $50 instead of the regular price of $150, so we decided to do it. Upon returning home and checking my [redacted] account, I saw I was eligible for FREE upgrade, free installation and shipping at no cost. The representative said he didn't know anything about that and all he knew was he had to collect $50. I should add he was insistent on cash -- no credit card, no check and no billing to the account. I asked to explain the fee to me and he referred me to his office manager IN ARIZONA! I should also mention that this booth was totally under the [redacted] brand. There was no indication they did not work for [redacted].

His office manager also could not explain the fee. I asked her if I ordered it online and had no fee, why do I pay $50 at a show. I also told her I felt I was being scammed, would like to cancel that order and have my money returned. At that point, she said she would have to talk to her supervisor and call me back.

She did not call me back, so I called her the next day and got her voice mail and asked her to please return my call. After no response, I sent an email to the general mailbox detailing my complaint and asking for a refund. At that point, the owner replied via email saying the fee was non refundable and that was on the contract I had signed, therefore no refund. I told her, yes, it was on the contract, but the rep told me the fee was mandatory for the upgrade, not an application fee retaining a third party company. And that what he should have said was "you are eligible for a free upgrade, but we will handle it with [redacted] for you for a fee of $50." At that point I would have known this was a third-party vendor (for there was absolutely no way to know that otherwise) and refused the offer.

My complaint is this: this company represented itself as [redacted], under [redacted]'s umbrella, with [redacted] shirts, equipment, etc. there was never any indication I was retaining or working with a third party. As far as I was concerned, I was dealing with [redacted]. Since my upgrade was FREE from [redacted], this company collected an illegal fee from me; therefore their contract was illegal and they should refund my money. In the future, they should explain clearly and up front, that they are not [redacted], but a third party performing a service which could easily be done online by the consumer.Desired Settlement: I would like a refund. I would also like them to change this particular business practice so the consumer is aware they are dealing with a third-party and may not need to pay for this service.

Business

Response:

The customer was informed on multiple accounts that the fee is non- refundable. The customer is in possession of the signed document that states there is NON-REFUNDABLE application fee. An application fee is just that, applying with the said company listed at the bottom of the order form.