Ms [redacted] , This complaint is very convoluted and hard to followWe always need to make sure we are talking to the correct person before divulging any information about the accountMs [redacted] would have to know we are First Federal Credit Control to be able to file this complaintWe have an account for Carmen [redacted] and have sent correspondance and she has made a few payments on the account balance owedThe notes show that someone called in posing as a neighbor of Ms [redacted] which now sounds like it was Ms [redacted] We will not contact her anymore Thank youBill E***
[redacted] ***,We did mark the account to be removed from the credit bureausThe credit bureaus may take to days to remove in which we have no control over how fast they process thingsBill E***
Ms ***The account for Ms [redacted] was turned over to our company for collections on 5/19/There have been multiple communications between Ms [redacted] and our representatives with multiple payments made on the debt owedThe account was paid in full yesterday and we marked it to be removed from all three credit bureausWe sent Ms [redacted] a letter which states it is being removedThis may take the credit bureaus up to days to remove Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was able to reach them this time at the number from their website, and did resolve the collection Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ***,The account for [redacted] was turned over to us on 1/6/for collection for $We sent a notice and also called and spoke to [redacted] ***We also attempted further calls with no answer (we do not leave messages do to questionable laws about leaving messages) and also sent more notices All notices were sent to the address [redacted] has listed on his complaintNeither our client [redacted] nor [redacted] told us about the payment of $We still have no confirmation of the $being paid at any point per our client but I am marking the entire account to be removed from the credit bureaus while we investigate further.Thank youBill E***
Ms SuireThe account for Ms [redacted] was handled properly and the itemization of charges were sentThe account should be marked as disputed but we marked to remove so we do not receive more contact from Ms [redacted] We are not sending any kind of letter stating the account is removed as we are not obligated to remove the accountIf Ms [redacted] would like us to send her the itemization of charges to provide verification one more time and mark the account as disputed we can do that.Thank youBill E***First Federal Credit Control, IncChagrin Blvd#205Beachwood, OH [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148557, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Read The Complaint In It's Entirety And Send All The Information Requested Instead Of A Portion(Statements For of Accounts Were Received)Have the calls to Megan 10/reviewed Regards, [redacted]
Ms ***The letter we send is not proof of removal and we do not have a copy of was sentThe only actual proof could be in the file itself that we sent which we do not have and we cannot reproduce one from the pastI am attaching an [redacted] removal form that I just had resubmitted today so you can have something hard copyI was also told that the new disclaimer from [redacted] is that they could take 7-business days to updateThat is all we can provide! Thank youBill E***
Mr [redacted] The account in question for Ms *** was turned over to our company for collections on 3/6/We do not have a contract with Ms *** as we are not the creditor but a third party collection agency collecting on behalf of the creditor The account was disputed by Ms *** on 9/22/and we sent the required itemization of charges to the address in this complaintThe account was also properly marked as disputedThere is another account that was just turned over to our agency for the same creditor this month in which we just sent notice to Ms ***Ms *** can contact us Monday through Friday am to pm eastern time Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint is not convolutedI have explicitly stated my terrible experience with the representative of First Federal Credit ControlThe details explain how I have tried contacting the company, after being abruptly hung up on, just for asking the direct reason of their callI found their contact information through my caller I.D to the number they had previously contacted me onI failed to understand through your response on how the company assume that I was an imposter posing as “Carmen [redacted] ” or her neighborHow did your Representative come to that conclusion? I do not appreciate being the subject of documentation, which is based on your representative’s notesWhat I also found unnerving is when I returned the phone call, unlike most credible companies, there is no greeting message nor does voice promptThere is just a direct line to a representative, who directly asks for my name and SSNDuring my phone call your company stated that I was mistaken for another client going by the same identityHowever, to the contrary and according to the email response, Bill E [redacted] claims that I have an account and I have made previous payments to the correspondence sent to meIn addition, I am not aware of any login credentialsWhat was written to me in conclusion, was a simple dismissive statement that states that I will not be contacted againThat response from Bill E [redacted] is completely convolutedThe point that I am trying to deliver follows: It is extremely rude to contact someone or some families, without introducing yourself, while explicitly stating "I do not have to tell you who is calling"If possible, if calls are being monitored for quality assurance, I would recommend that you strongly listen to that phone call that was made on April 11th, at 8:13am.Thank You Regards, [redacted]
Mr [redacted] The account in question for Mr [redacted] is for a private Emergency Physician group that does not practice but still exists as a companyIt is not part of [redacted] We have marked the account to be removed from the credit bureaus do to it's highly disputed natureWe report our files to the credit bureaus once a week but it may take them up to days to remove Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr T [redacted] The account for Mr C [redacted] was turned over by Emergency Physicians of Central Florida 2/4/We sent notification of the debt at that time with no mail return and no response from Mr C [redacted] There are multiple notes of Mr C [redacted] calling in and being rude just as he was in this complaintThe account was investigated per Mr C [redacted] 's previous disputes at which time our client shows the debt as valid and we marked the account as disputed as required by lawOur client doesn't show any insurance presented at the time of serviceThe insurance filing would be well past timely filingWe are sending itemization of charges to Mr C [redacted] Thank you
Ms [redacted] ,We have listed Mr [redacted] current addressWe show that we sent notices to this address on 12/11/and 12/14/for $and $respectivelyWe also show the client sent bills to this addressHowever per this request we will send itemization of charges to Mr [redacted] He can contact us about these accounts (acct number [redacted] ) Monday through Friday 8:to 5:800-486-Thank youBill E***
Ms ***The account for Ms [redacted] was turned over in June at which time we sent a letter notifying her of the accountWe also had conversations as recently as 3/6/with Ms ***'s attorney [redacted] 's office in which an explanation of the charges being outstanding were givenMs [redacted] cannot go by a Revdex.com or Google type review and not her own experience when dealing with an important matter such as thisWe are a reputable company which has been in business for years with thousands of clientsMs [redacted] can contact us Monday through Friday am to pm at 866-423-and talk to our rep Rita G [redacted] who is handling her accountThe account number is [redacted] I have also properly marked the account as disputed with the credit bureausThank youBill Evans
Ms [redacted] ,We contacted Ms [redacted] about her debt and the first notice was sent out the same day which includes the validation noticeWe do not have medical records but our client who is the creditor does have the right to turn the balance itself over for collections if the balance is past dueMs [redacted] asked us to contact her mother and gave us her phone numberThen we were contacted by Mr [redacted] and had to make sure Jeanette also approved that we speak to himWe had three different people who were contacted by the ***They did not dispute the fact that the bill was in fact owed but were very confrontationalI am marking the account not to be contacted by our company due to the fact that in this complaint she does not wish to be contactedThank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, First Federal is getting information wrong!1.) I never talked with Kyle B [redacted] on August 16, 2017, that’s when you guys signed for the certified I sent you!2.) As a “courteously” really?? I have letters from Kyle b [redacted] himself from November 15, stating these accounts were to be removed!! It’s been way more than days! I just want these accounts off my credit report for good! They were obviously supposed to be deleted back in and years later they aren’t! This company LIES! I can send you copies AGAIN of these letters stating those accounts were to be removed in 2015! I’m sick of waiting, and I’m sick of being lied too! Once these accounts finally do get taken off my report I can finally move on with my life until then I’m constantly calling you guys! Regards, [redacted] ***
Ms [redacted] , This complaint is very convoluted and hard to followWe always need to make sure we are talking to the correct person before divulging any information about the accountMs [redacted] would have to know we are First Federal Credit Control to be able to file this complaintWe have an account for Carmen [redacted] and have sent correspondance and she has made a few payments on the account balance owedThe notes show that someone called in posing as a neighbor of Ms [redacted] which now sounds like it was Ms [redacted] We will not contact her anymore Thank youBill E***
[redacted] ***,We did mark the account to be removed from the credit bureausThe credit bureaus may take to days to remove in which we have no control over how fast they process thingsBill E***
Revdex.com: Just wanted to let you know, the account was closed and removedi'm happy with the resultsthanks for all your help.Regards, [redacted]
Ms ***The account for Ms [redacted] was turned over to our company for collections on 5/19/There have been multiple communications between Ms [redacted] and our representatives with multiple payments made on the debt owedThe account was paid in full yesterday and we marked it to be removed from all three credit bureausWe sent Ms [redacted] a letter which states it is being removedThis may take the credit bureaus up to days to remove Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was able to reach them this time at the number from their website, and did resolve the collection Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ***,The account for [redacted] was turned over to us on 1/6/for collection for $We sent a notice and also called and spoke to [redacted] ***We also attempted further calls with no answer (we do not leave messages do to questionable laws about leaving messages) and also sent more notices All notices were sent to the address [redacted] has listed on his complaintNeither our client [redacted] nor [redacted] told us about the payment of $We still have no confirmation of the $being paid at any point per our client but I am marking the entire account to be removed from the credit bureaus while we investigate further.Thank youBill E***
Ms SuireThe account for Ms [redacted] was handled properly and the itemization of charges were sentThe account should be marked as disputed but we marked to remove so we do not receive more contact from Ms [redacted] We are not sending any kind of letter stating the account is removed as we are not obligated to remove the accountIf Ms [redacted] would like us to send her the itemization of charges to provide verification one more time and mark the account as disputed we can do that.Thank youBill E***First Federal Credit Control, IncChagrin Blvd#205Beachwood, OH [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148557, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Read The Complaint In It's Entirety And Send All The Information Requested Instead Of A Portion(Statements For of Accounts Were Received)Have the calls to Megan 10/reviewed Regards, [redacted]
Ms ***The letter we send is not proof of removal and we do not have a copy of was sentThe only actual proof could be in the file itself that we sent which we do not have and we cannot reproduce one from the pastI am attaching an [redacted] removal form that I just had resubmitted today so you can have something hard copyI was also told that the new disclaimer from [redacted] is that they could take 7-business days to updateThat is all we can provide! Thank youBill E***
Mr [redacted] The account in question for Ms *** was turned over to our company for collections on 3/6/We do not have a contract with Ms *** as we are not the creditor but a third party collection agency collecting on behalf of the creditor The account was disputed by Ms *** on 9/22/and we sent the required itemization of charges to the address in this complaintThe account was also properly marked as disputedThere is another account that was just turned over to our agency for the same creditor this month in which we just sent notice to Ms ***Ms *** can contact us Monday through Friday am to pm eastern time Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint is not convolutedI have explicitly stated my terrible experience with the representative of First Federal Credit ControlThe details explain how I have tried contacting the company, after being abruptly hung up on, just for asking the direct reason of their callI found their contact information through my caller I.D to the number they had previously contacted me onI failed to understand through your response on how the company assume that I was an imposter posing as “Carmen [redacted] ” or her neighborHow did your Representative come to that conclusion? I do not appreciate being the subject of documentation, which is based on your representative’s notesWhat I also found unnerving is when I returned the phone call, unlike most credible companies, there is no greeting message nor does voice promptThere is just a direct line to a representative, who directly asks for my name and SSNDuring my phone call your company stated that I was mistaken for another client going by the same identityHowever, to the contrary and according to the email response, Bill E [redacted] claims that I have an account and I have made previous payments to the correspondence sent to meIn addition, I am not aware of any login credentialsWhat was written to me in conclusion, was a simple dismissive statement that states that I will not be contacted againThat response from Bill E [redacted] is completely convolutedThe point that I am trying to deliver follows: It is extremely rude to contact someone or some families, without introducing yourself, while explicitly stating "I do not have to tell you who is calling"If possible, if calls are being monitored for quality assurance, I would recommend that you strongly listen to that phone call that was made on April 11th, at 8:13am.Thank You Regards, [redacted]
Mr [redacted] The account in question for Mr [redacted] is for a private Emergency Physician group that does not practice but still exists as a companyIt is not part of [redacted] We have marked the account to be removed from the credit bureaus do to it's highly disputed natureWe report our files to the credit bureaus once a week but it may take them up to days to remove Thank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr T [redacted] The account for Mr C [redacted] was turned over by Emergency Physicians of Central Florida 2/4/We sent notification of the debt at that time with no mail return and no response from Mr C [redacted] There are multiple notes of Mr C [redacted] calling in and being rude just as he was in this complaintThe account was investigated per Mr C [redacted] 's previous disputes at which time our client shows the debt as valid and we marked the account as disputed as required by lawOur client doesn't show any insurance presented at the time of serviceThe insurance filing would be well past timely filingWe are sending itemization of charges to Mr C [redacted] Thank you
Ms [redacted] ,We have listed Mr [redacted] current addressWe show that we sent notices to this address on 12/11/and 12/14/for $and $respectivelyWe also show the client sent bills to this addressHowever per this request we will send itemization of charges to Mr [redacted] He can contact us about these accounts (acct number [redacted] ) Monday through Friday 8:to 5:800-486-Thank youBill E***
Ms ***The account for Ms [redacted] was turned over in June at which time we sent a letter notifying her of the accountWe also had conversations as recently as 3/6/with Ms ***'s attorney [redacted] 's office in which an explanation of the charges being outstanding were givenMs [redacted] cannot go by a Revdex.com or Google type review and not her own experience when dealing with an important matter such as thisWe are a reputable company which has been in business for years with thousands of clientsMs [redacted] can contact us Monday through Friday am to pm at 866-423-and talk to our rep Rita G [redacted] who is handling her accountThe account number is [redacted] I have also properly marked the account as disputed with the credit bureausThank youBill Evans
Ms [redacted] ,We contacted Ms [redacted] about her debt and the first notice was sent out the same day which includes the validation noticeWe do not have medical records but our client who is the creditor does have the right to turn the balance itself over for collections if the balance is past dueMs [redacted] asked us to contact her mother and gave us her phone numberThen we were contacted by Mr [redacted] and had to make sure Jeanette also approved that we speak to himWe had three different people who were contacted by the ***They did not dispute the fact that the bill was in fact owed but were very confrontationalI am marking the account not to be contacted by our company due to the fact that in this complaint she does not wish to be contactedThank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, First Federal is getting information wrong!1.) I never talked with Kyle B [redacted] on August 16, 2017, that’s when you guys signed for the certified I sent you!2.) As a “courteously” really?? I have letters from Kyle b [redacted] himself from November 15, stating these accounts were to be removed!! It’s been way more than days! I just want these accounts off my credit report for good! They were obviously supposed to be deleted back in and years later they aren’t! This company LIES! I can send you copies AGAIN of these letters stating those accounts were to be removed in 2015! I’m sick of waiting, and I’m sick of being lied too! Once these accounts finally do get taken off my report I can finally move on with my life until then I’m constantly calling you guys! Regards, [redacted] ***