Ms ***,The four accounts in question were turned over of collection in When they were all eventually paid they properly showed as paid in full accounts at the credit bureau [redacted] called in and spoke to Mr Baxter in August and as a courtesy he agreed to mark them as completely removed and not just paid with the credit bureausThis was sent on our September credit bureau fileIt can take the credit bureaus up to days and we have no control over how long they can take Thank youBill E***
[redacted] ***The multiple calls from [redacted] were reviewedDuring the initial call [redacted] stated she had something on her credit and was buying a houseOur collector offered to remove the account if paid due to [redacted] ***'s circumstances [redacted] asked for a settlement for less on what was a balance after insurance but this was not approved and [redacted] terminated the call [redacted] called back and immediately began to threaten us with her lawyerThe call escalated to [redacted] swearing at Ms W [redacted] after [redacted] ***'s threats of her attorney contacting us did not produce a reduction in the amount owedThere were multiple calls to follow by [redacted] in which she had angry comments directed at multiple employees because we did not give a reductionAs [redacted] was told by multiple employees we would happily work with her if she would like to call back to resolve the accountWe have properly marked the account as disputed with the credit bureaus Thank youBill E***
Ms *** There is no contract with us as we are a third party collection agency who is collecting for [redacted] which is a physician practice. We are collecting on behalf of this creditor. The account was originally turned over to us 8/4/15 at which time we sent our initial notice... followed by one other notice with no response. I have now marked the account as disputed. The internal *** account number is [redacted] . [redacted] can contact us for more information Monday through Friday 8 am to 5 pm or write to us at 24700 Chagrin Blvd #205 Beachwood Ohio 44122. Thank youBill E***
Revdex.com: This response is utter nonsense and pretty much thumbing their nose at the ***I called not once - THREE times, leaving explicit voicemails that I was willing to settle this debt once *I [redacted] determined it to be validI can call ** just as easily as they can, and [redacted] have misapplied my payments in the past My voicemails were ignored, and this collection action was escalated despite my challenging the validity of itAdditionally, despite any FAIR collection practice of giving me a chance to either provide my proof that it's settled - or payment if it weren't, this has been sent to [redacted] so that someone could close the file and get this dollar retrieval off their desk Why should I have to fight with the credit bureau for a point ding to my credit score that shouldn't be there in the first place?This collection agency needs to delete that off my credit history immediately with the simple explanation of "This was not ignored by the debtor, we send it to you too soon".Their own notice says if I challenge the validity of the debt, contact usI did, three times They need to own their part of the shared responsibility in providing me the proof and THEN once we can't/don't close this to follow thru with the credit notification Their own Revdex.com file as well as Google and other have numerous complaints about their escalating debts well before any legitimate collections activity have taken place I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Consumer's response taken over phone by Revdex.com representative (ba)Consumer called to report that the issue has been resolvedThere is no 'negative mark' on his credit report
Ms S***,The creditor our client, [redacted] maintained this was valid and owingHowever, the date of last service our client originally gave us was in and we have now updated this and it should be removed from credit do to it being past seven years oldWe updated this with the credit bureaus via [redacted] their online service The credit bureaus tell us it may take to days to removeWe also sending Ms [redacted] a letter telling her it has been marked to removeThank youBill E***
[redacted] ,As you can see in this complaint there is no information in this complaint to be able to verify what or who this is for other than the consumer's nameThere is a name [redacted] in our system with multiple accounts but with multiple accountsThis complaint does not supply an address that we have in our systemThe complaint does not give the creditor's name, any account numbers, or balances so it is impossible to find or verify in our systemThank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Ms *** Ms [redacted] stated in the conversation that her identity was stolen years agoMs [redacted] put her husband, [redacted] , on the phone immediatelyHe confirmed that identity theft was reported "a few years ago"Mr [redacted] also made a very lewd comment at the end of the callWe are obligated to investigate identity theft so we contacted our clientThe date of service was as recent as 4/20/They have Ms [redacted] new drivers license at her new address as of This was given at her April visitThe creditor also recognizes Ms [redacted] photo on her driver's license as the patient who came in for these servicesThe insurance that Ms [redacted] presented was also new as of January of We have now marked the account properly as disputedThank youBill E***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Would like detailed billing sent to me have never received anything from this company Regards, [redacted]
Ms [redacted] ,Ms [redacted] is acknowledging the debt and also told us she wanted to make payment arrangements with the creditor [redacted] and they did not accept themThis bill was then turned to us for collectionsWe have sent two bills to the same address provided in this complaint with no mail returnedMs [redacted] is requesting we make no more calls so we will mark the file accordinglyIf Ms [redacted] would like to call back we would be glad to set up reasonable payment arrangements800-486-Thank youBill E***
Ms [redacted] ,The account that Ms [redacted] is disputing is currently listed with us for $The creditor who is Dr T***'s practice states the account is valid and owingThey told us the balance is $but they offered Ms T [redacted] a discounted balance of $if she pays it in fullThey told us this offers still standsWe have properly marked the account as disputed per Ms [redacted] She can contact us Monday through Friday am to pm at 800-486- Thank you,Bill E***
MsR [redacted] is aware of her dental balance of $that is currently reporting to credit She wrote a letter requesting to settle the debt at $50.00, however we are unable to accept a settlement on this balance Validation documents are being sent directly to her She can contact us to make payment so that we can update the credit bureaus
Mr TekavcicThe account for Mr [redacted] is now marked as disputed per this communicationWe investigated with *** the creditor and they show the debt as valid and outstandingWe called Mr [redacted] but are unable to leave a voice mail do to legal constraintsNow that we have a request for validation of the debt in writing we are sending the itemization of charges to Mr [redacted] Thank youBill ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Under HIPAA I have to request that the physician directly provide me with debt validation information and per HIPAA's Privacy Rule they must respond to me and not a collection agency. I have contacted the original creditor to make a payment arrangement for the debt. Therefore, First Federal Credit Control needs to delete this account off of my credit report. Regards, [redacted]
Ms ***,We investigated the account in question for Ms [redacted] with our client and they show it as outstandingWe are forwarding the explanation of charges per Ms [redacted] 's requestThank youBill E***
Ms [redacted] ,The account turned over by our client shows no information provided to them for an insurance claim If there is a billable claim we could get the information to our clientIt is not our decision to make to be able to put a hold on an account, it must be our client'sIf Ms [redacted] can provide us with billable information we can pass it on to our client to submitIf this is not billable the account is indeed owing I transferred this account Ms [redacted] 's acount to Connie B***, one of our senior supervisorsHowever, because Ms [redacted] stated to cease calling her we cannot call her for this informationIf Ms [redacted] want to contact Connie B [redacted] in our office, her direct phone is 866-418-If Ms [redacted] would like any return calls she must expressly let us know she is retracting her cease calls requestThank youBill E***
Ms [redacted] ,The account was indeed outstanding to our clientOur client did not have the [redacted] insurance information and was considered outstanding by our clientWe have further worked with our client to have them bill [redacted] If the account is past timely filing it will be written offWe are also now refunding the $charged to Mr [redacted] 's credit cardThis account was never place on any credit and will not beThank youBill E***
Ms [redacted] ,The account in question is from date of service in The amount of the debt is $We contacted our client while on the phone with Mr [redacted] per his offer to settle the entire debt for $Our client, the creditor, did not accept the offer and stated the entire amount is owedA payment schedule was not discussedHowever, now that we have written request, we requested the itemization of charges and are sending them to Mr [redacted] .Mr [redacted] can contact us to set up acceptable payment arrangements which have to be approved by the creditorThe account is properly marked as disputed.Thank youBill E***
Ms ***,The four accounts in question were turned over of collection in When they were all eventually paid they properly showed as paid in full accounts at the credit bureau [redacted] called in and spoke to Mr Baxter in August and as a courtesy he agreed to mark them as completely removed and not just paid with the credit bureausThis was sent on our September credit bureau fileIt can take the credit bureaus up to days and we have no control over how long they can take Thank youBill E***
[redacted] ***The multiple calls from [redacted] were reviewedDuring the initial call [redacted] stated she had something on her credit and was buying a houseOur collector offered to remove the account if paid due to [redacted] ***'s circumstances [redacted] asked for a settlement for less on what was a balance after insurance but this was not approved and [redacted] terminated the call [redacted] called back and immediately began to threaten us with her lawyerThe call escalated to [redacted] swearing at Ms W [redacted] after [redacted] ***'s threats of her attorney contacting us did not produce a reduction in the amount owedThere were multiple calls to follow by [redacted] in which she had angry comments directed at multiple employees because we did not give a reductionAs [redacted] was told by multiple employees we would happily work with her if she would like to call back to resolve the accountWe have properly marked the account as disputed with the credit bureaus Thank youBill E***
Ms *** There is no contract with us as we are a third party collection agency who is collecting for [redacted] which is a physician practice. We are collecting on behalf of this creditor. The account was originally turned over to us 8/4/15 at which time we sent our initial notice... followed by one other notice with no response. I have now marked the account as disputed. The internal *** account number is [redacted] . [redacted] can contact us for more information Monday through Friday 8 am to 5 pm or write to us at 24700 Chagrin Blvd #205 Beachwood Ohio 44122. Thank youBill E***
Revdex.com: This response is utter nonsense and pretty much thumbing their nose at the ***I called not once - THREE times, leaving explicit voicemails that I was willing to settle this debt once *I [redacted] determined it to be validI can call ** just as easily as they can, and [redacted] have misapplied my payments in the past My voicemails were ignored, and this collection action was escalated despite my challenging the validity of itAdditionally, despite any FAIR collection practice of giving me a chance to either provide my proof that it's settled - or payment if it weren't, this has been sent to [redacted] so that someone could close the file and get this dollar retrieval off their desk Why should I have to fight with the credit bureau for a point ding to my credit score that shouldn't be there in the first place?This collection agency needs to delete that off my credit history immediately with the simple explanation of "This was not ignored by the debtor, we send it to you too soon".Their own notice says if I challenge the validity of the debt, contact usI did, three times They need to own their part of the shared responsibility in providing me the proof and THEN once we can't/don't close this to follow thru with the credit notification Their own Revdex.com file as well as Google and other have numerous complaints about their escalating debts well before any legitimate collections activity have taken place I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Consumer's response taken over phone by Revdex.com representative (ba)Consumer called to report that the issue has been resolvedThere is no 'negative mark' on his credit report
Ms S***,The creditor our client, [redacted] maintained this was valid and owingHowever, the date of last service our client originally gave us was in and we have now updated this and it should be removed from credit do to it being past seven years oldWe updated this with the credit bureaus via [redacted] their online service The credit bureaus tell us it may take to days to removeWe also sending Ms [redacted] a letter telling her it has been marked to removeThank youBill E***
[redacted] ,As you can see in this complaint there is no information in this complaint to be able to verify what or who this is for other than the consumer's nameThere is a name [redacted] in our system with multiple accounts but with multiple accountsThis complaint does not supply an address that we have in our systemThe complaint does not give the creditor's name, any account numbers, or balances so it is impossible to find or verify in our systemThank youBill E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Ms *** Ms [redacted] stated in the conversation that her identity was stolen years agoMs [redacted] put her husband, [redacted] , on the phone immediatelyHe confirmed that identity theft was reported "a few years ago"Mr [redacted] also made a very lewd comment at the end of the callWe are obligated to investigate identity theft so we contacted our clientThe date of service was as recent as 4/20/They have Ms [redacted] new drivers license at her new address as of This was given at her April visitThe creditor also recognizes Ms [redacted] photo on her driver's license as the patient who came in for these servicesThe insurance that Ms [redacted] presented was also new as of January of We have now marked the account properly as disputedThank youBill E***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Would like detailed billing sent to me have never received anything from this company Regards, [redacted]
Ms [redacted] ,Ms [redacted] is acknowledging the debt and also told us she wanted to make payment arrangements with the creditor [redacted] and they did not accept themThis bill was then turned to us for collectionsWe have sent two bills to the same address provided in this complaint with no mail returnedMs [redacted] is requesting we make no more calls so we will mark the file accordinglyIf Ms [redacted] would like to call back we would be glad to set up reasonable payment arrangements800-486-Thank youBill E***
Ms [redacted] ,The account that Ms [redacted] is disputing is currently listed with us for $The creditor who is Dr T***'s practice states the account is valid and owingThey told us the balance is $but they offered Ms T [redacted] a discounted balance of $if she pays it in fullThey told us this offers still standsWe have properly marked the account as disputed per Ms [redacted] She can contact us Monday through Friday am to pm at 800-486- Thank you,Bill E***
MsR [redacted] is aware of her dental balance of $that is currently reporting to credit She wrote a letter requesting to settle the debt at $50.00, however we are unable to accept a settlement on this balance Validation documents are being sent directly to her She can contact us to make payment so that we can update the credit bureaus
Mr TekavcicThe account for Mr [redacted] is now marked as disputed per this communicationWe investigated with *** the creditor and they show the debt as valid and outstandingWe called Mr [redacted] but are unable to leave a voice mail do to legal constraintsNow that we have a request for validation of the debt in writing we are sending the itemization of charges to Mr [redacted] Thank youBill ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Under HIPAA I have to request that the physician directly provide me with debt validation information and per HIPAA's Privacy Rule they must respond to me and not a collection agency. I have contacted the original creditor to make a payment arrangement for the debt. Therefore, First Federal Credit Control needs to delete this account off of my credit report. Regards, [redacted]
Ms ***,We investigated the account in question for Ms [redacted] with our client and they show it as outstandingWe are forwarding the explanation of charges per Ms [redacted] 's requestThank youBill E***
Ms [redacted] ,The account turned over by our client shows no information provided to them for an insurance claim If there is a billable claim we could get the information to our clientIt is not our decision to make to be able to put a hold on an account, it must be our client'sIf Ms [redacted] can provide us with billable information we can pass it on to our client to submitIf this is not billable the account is indeed owing I transferred this account Ms [redacted] 's acount to Connie B***, one of our senior supervisorsHowever, because Ms [redacted] stated to cease calling her we cannot call her for this informationIf Ms [redacted] want to contact Connie B [redacted] in our office, her direct phone is 866-418-If Ms [redacted] would like any return calls she must expressly let us know she is retracting her cease calls requestThank youBill E***
Miss Ibrahim,We are sending a copy of the itemized bill per requested by [redacted] .Thank youBill E***
Ms [redacted] ,The account was indeed outstanding to our clientOur client did not have the [redacted] insurance information and was considered outstanding by our clientWe have further worked with our client to have them bill [redacted] If the account is past timely filing it will be written offWe are also now refunding the $charged to Mr [redacted] 's credit cardThis account was never place on any credit and will not beThank youBill E***
Ms [redacted] ,The account in question is from date of service in The amount of the debt is $We contacted our client while on the phone with Mr [redacted] per his offer to settle the entire debt for $Our client, the creditor, did not accept the offer and stated the entire amount is owedA payment schedule was not discussedHowever, now that we have written request, we requested the itemization of charges and are sending them to Mr [redacted] .Mr [redacted] can contact us to set up acceptable payment arrangements which have to be approved by the creditorThe account is properly marked as disputed.Thank youBill E***