First Progress Card

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June 5, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
We have investigated the circumstances of Ms. [redacted]’s
denied authorization.  On May 27, 2014 at
3:50pm, the merchant “LASC Traffic” requested through the MasterCard system for
$172.00 and this authorization was approved. 
However, a minute later at 3:51pm they requested a second authorization
of the same amount.  This second
authorization could not be approved, since $172.00 of the available credit had
already been consumed by the previous authorization. Ms. [redacted]’s next monthly
payment was received on June 03, 2014 in the amount of $231.23.  The $172.00 authorization obtained by “LASC
Traffic” remains valid until the merchant removes it or posts a transaction, as
per MasterCard regulations.
If there are any additional
questions, [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 
To Revdex.com of W. Georgia- E. Alabama & S.W. Georgia:
The response from First Progress is very disappointing for many reasons.
First, after explaining in full to their representative, [redacted] what my issues were he agreed with me that a request for a pro-rated refund of the annual was reasonable.
Second, the notion that I used the card and, therefore, according to their rules I could not receive a on the annual fee is absurd. How was I to find out how bad their service was going to be without using the card?
I'm dumbfounded. The entire complaint revolved around the bad service. Again, why do they not simply refund what I asked. I am not being unreasonable at all. And even their own representative didn't think I was.
What happens next? I assume they will now sit on my money as long as they can. If they refund the balance in my account and I cash it, I must assume a court will consider the matter settled.
Do I have any recourse? I don't even have a means to immediately get the balance in my account back. Do you have any suggestions?
Thanks,
[redacted]

August 15, 2014
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      Cheryl Kato
            Case
No.:  10171024
Dear Rosemarie Cook:
We are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining
a high level of customer satisfaction and appreciate the opportunity to assist.
Ms. [redacted] successfully scheduled payments
on our website in December 2013, January 2014 and February 2014.  On March 13, 2014, Ms. [redacted] scheduled her
payment in the amount of 70.00, however the bank account information that she
provided was invalid.  The issuing bank
rejected the payment for “No account/Unable to locate account”. 
Ms. Kato was also successfully able
to schedule payments on our website on April 4, May 17, June 17 and July
6.  These payments were also rejected by
the issuing bank for “No account/Unable to locate account”.  When a cardholder submits a payment on our
website, the cardholder is responsible for keying in the bank account
information and verifying it to their bank account information (matching the
account number and routing number that appear at the bottom of a check).  When submitting the payments, Ms. [redacted] has
acknowledged that she verified the information she was submitting was correct.  Upon 5 consecutive returned payments, we are
not able to allow Ms. [redacted] to submit payments via our website any longer.  If her bank account information is correct,
she will need to contact the issuing bank as to why they are rejecting payments
that she has attempted to initiate electronically.
Ms. [redacted]s account was closed at her
requested on August 4, 2014, and the security deposit of $500.00 was refunded
as a credit to her account.  There is a
remaining balance due of $13.28, by September 1, 2014.  
If there are any additional questions, Ms. [redacted] may contact our
Customer Service Department at (866) 706-5543 during our hours of Monday to
Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
 
[redacted]
cc:        [redacted]
            Synovus
Bank
            PO Box 120
            Columbus,
GA  31902-0120

October 7, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a...

high level of customer satisfaction and appreciate the opportunity to assist.
Our records reflect the card initially sent to Ms. [redacted] was returned from the USPS on May 13, 2016 indicating “unable to forward”. On August 8, 2016, Ms. [redacted] contacted Customer Service advising she had been waiting since April to receive her card. While on the call with Customer Service, Ms. [redacted] verified the address on file as accurate. A new card was issued upon validation; however, was returned from the USPS on August 22, 2016 also indicating “unable to forward”. Since that date, a statement has also been returned with the same reason though Ms. [redacted] verified the address as being accurate.
On September 16, 2016, the account was closed due to non- payment and an accumulation of late fees which resulted in negative reporting. As a courtesy, all late fees have been credited due to both cards issued were returned. An update has been submitted to the credit bureaus to have the previous negative reporting removed and reflect the account as closed with a zero balance. A check to refund the $200 security deposit has also been issued and should be received within 7 – 10 business days.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  While I admit my statements were inconsistent after speaking with the male representative ultimately led to the change of heart. I hope to do business again with First Progress one in the future. 
Regards,
[redacted]

August 5, 2014
RevDex.com
Attn: [redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
[redacted] account was opened on [redacted] and
his [redacted] card was mailed to him at the address listed on his
application: [redacted]. Our records
indicate that on [redacted] made his first call to our customer
service department and requested to have the address on his account updated to
the one listed on his complaint; [redacted], and
requested that the account be closed and the security deposit be refunded in
full. On the second call that day, our records indicate that he spoke to our
representative [redacted]; where he requested to have a new card mailed to his new
address.
[redacted] referred specifically to his call with our
male representative on [redacted]. As [redacted] calls are recorded for
quality assurance and other purposes, we pulled the recording of the call with
our representative, [redacted] on that date. While the refund of all moneys paid
by [redacted] had been submitted to be returned to his [redacted]Card ending in [redacted] on [redacted], as the result of his first call, and then cancelled as the result
of his second call, this does not remove our responsibility to answer his
questions in a prompt and courteous manner. After review, we agree that [redacted] did not conduct this call at the highest standards of professionalism
we seek for [redacted], and as a result he no longer works with us.
[redacted] $319.95 was refunded in full to his [redacted] ending in [redacted] on [redacted]. Nevertheless, we apologize for the
rudeness he experienced on his call from [redacted]. We hope to
serve our customers better in the future.
If
there are any additional questions, [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
[redacted]
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

April 18, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high...

level of customer satisfaction and appreciate the opportunity to assist.
Our records reflect that a First Progress Card was opened for Mr. [redacted] on March 10, 2016 pursuant to his online application. Mr. [redacted] contacted Customer Service on March 24, 2016 advising his First Progress card had been lost. For Mr. [redacted]’s protection as well as ours, the lost card account ending in [redacted] was blocked and a new card was issued (at no charge) ending in [redacted]
Mr. [redacted]’s credit history will continue to be reported monthly, under the new account number ending in [redacted], to the three major credit bureaus, Experian, Equifax and TransUnion. If Mr. [redacted]’s new account is not appearing on one of these credit reports, it may be due to a dispute or other information filed by the consumer with that bureau. If this is the case, Mr. [redacted] will need to contact the bureau directly to have the alert removed.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

I applied for a First Progress secured card on January 6th. Like most people who apply for these types of cards, I suffer from poor credit. Mostly due to medical. However I paid this company an additional $19.95 to "expedite the application". During this time, I also applied for 2 other similar cards. Now I understand the process of proving identity, as they all requested the same items. Except for this company, they would only take the information via fax. I sent all 3 companies the information at the same time, mind you this is the only one out of the bunch that charged me an extra processing fee. By the end of the first week, everything was sent, waited two weeks and called, they claimed to have only received one of the 3 documents that was sent. I resent the same documents twice a day, for the last 6 business days. They still claim to not have received it. They refuse to return the so called expedited processing fee. Where was the expedited experience? I received two other cards that were similar that cost nothing extra in less than half the time for this company to receive one document. Their employees are extremely rude and have no drive to help new customers. I will be filing a charge back with my bank. There are MANY secured cards out there, [redacted]! I basically threw away money.

August 19, 2014
RevDex.com
Attn: [redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We
are in receipt of your follow-up correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
We are sorry that Mr. [redacted] was dissatisfied with
our previous response.  All
correspondence and statements prior to August 7, 2014 were sent to the address
provided on Mr. [redacted] application, [redacted] Louisville, KY 40[redacted]  Mr. [redacted] did not provide us with his apartment number at any time prior to his complaint
dated August 6, 2014.  First Progress
cannot explain why his local post office delivered his card and fist
statements, but then began returning his mail to us as undeliverable on March
5, 2014.  Mr. [redacted] would need to
contact his local post office on that matter.
If Mr. [redacted] did not attempt to make a transaction
in the amount of $[redacted].00,  yet his
school did try to obtain an authorization in that amount on August 6, he will
need to contact his school to inquire why they attempted an amount more than
the $120.00 he states he was attempting to make a payment for.
Mr. [redacted] account has been reinstated, with a
credit limit of $300.00, which he has been able to use successfully since
August 7.  If there are any additional
questions, [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120  
v

face="Times New Roman">
 
March 20, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
We
must object to Ms. [redacted]’s characterization of First Progress as “unethical” or
a “scam”.  First Progress has served tens
of thousands of customers , and has responded promptly to every customer issue
the Revdex.com has forwarded to us.   Ms. [redacted]
herself has had the account since August of 2014, and we have no record of her
making any communication to us, either by phone or in writing, since the date
the account was opened until the date of this complaint.
 
According
to our records, Ms. [redacted] did telephone us on March 17, 2015 to request closure
of her account.  The account was closed
as she requested.
 
We do
advise, at the time of application and at account closure, it can take up to 10
weeks for a credit balance refund check to be issued, unless a written request
to issue the refund on an expedited basis is received.  We are not able to issue the refund directly to
her [redacted] account,.  As Ms.
[redacted] has requested the refund in this complaint, we have issued a refund in
the amount of $502.13 on March 19, 2015. 
She will receive a check within 7-10 business days. 
 
If there are any additional
questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543
during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9
am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

October 1, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
Mr. [redacted]’s account was opened on February
27, 2014, with the address as specified on his application, as well as this
complaint.  Nevertheless, on April 14,
2014, correspondence which we had mailed to Mr. [redacted] was returned to us by the
USPS as “RETURN TO SENDER /ATTMEPTED - UNKNOWN/ UNABLE TO FORWARD”.  A copy of this USPS sticker on the envelope
is in our records.  A hold on further
correspondence, which prevented further transactions as well as late fees from
assessing on the account pending a new address from Mr. [redacted], was therefore placed
on the account.
Since a balance was owed as of the March 22
statement, but no minimum payment due was received by April 19 or by May 19 or
by June 19, the account went delinquent by 31-60 days  as of June 22, when we reported the account
to the consumer reporting agencies.  Mr.
[redacted] made a payment of $70 on June 24 and another payment of $35 on June 26,
bringing his account current at that time, and confirmed the address of record
on the account as valid, at which point we removed the hold code.
Because
the USPS inexplicably informed us that the only address we had for Mr. [redacted]
was invalid, although this was in fact the address to which they delivered
correspondence to Mr. [redacted] both before and after the period in question, we
have as a courtesy asked all three consumer reporting agencies to remove the
negative reporting provided on this account during this period.  If there are any additional questions, Mr.
[redacted] may contact Customer Service Department at (866) 706-5543 during our
hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm
Eastern Time.
Sincerely,
First
Progress
cc:       [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

July 29, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted]. We remain
committed to maintaining a high level of customer satisfaction and appreciate
the opportunity to assist.
Mr. [redacted] states he sent a written account closure
request on April 22, 2014. We have reviewed our records, but we were unable to
locate any written correspondence received from Mr. [redacted]. We were also unable
to locate a record of Mr. [redacted] calling on June 10, 2014 to follow up on his
account closure request. Calls are recorded for quality assurance and other
purposes.
We do have record of Mr. [redacted]’s request to close his
account on July 16, 2014 with our Customer Service Department. At this time,
Mr. [redacted] was advised it may take up to 70 days to receive a refund of his
security deposit, to allow for any pending transactions to post to the account.
However, Mr. [redacted] requested an expedited credit balance refund check from [redacted], our customer service supervisor.
Our record of Mr. [redacted]’s call entirely supports his
statement that he was promised an expedited refund. Unfortunately, Mr. [redacted] left of vacation before he completed the task. We apologize for the failure to
follow up.
On July 28, 2014 a credit
balance refund in the amount of $350.00 was issued and mailed to Mr. [redacted], to
the address on file and on the complaint, [redacted] [redacted]. Mr. [redacted] should receive the check within 7-10 business days.
If
there are any additional questions, [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

face="Times New Roman">
 
August 31, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
My
[redacted] applied for a First Progress account via our website, www.firstprogress.com, on August 18, 2015. 
He did not request the expedited processing option, so his application
was still in progress, as referenced by the secure email link he was emailed,
at the time of his complaint.  Per his
request, as stated in this complaint, on August 27 his application of credit was
withdrawn and Mr. [redacted] issued a refund of his security deposit, in the
amount of $300 to his VISA ending in [redacted]
 
If
there are any additional questions, Mr. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

May 15, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Upon closure of an account, we do
advise our cardholders it can take up to 10 weeks for the credit balance refund
to be issued, as per the cardholder agreement, unless a written request to
issue the refund is received. 
 
As a courtesy, on receipt of this complaint,
on May 15, 2015 we have issued the credit balance refund in the amount of
$1000.00.  Mr. [redacted] should receive
his check within 7-10 business days of this date. 
 
Mr. [redacted] references having to pay a fee of $26 in
addition to the wait period for his refund. 
We can assure him that his account has not been assessed any fees in the
amount of $26 by First Progress.  The
only fee that has been assessed was the $44 annual fee upon the account being
opened.
 
If there are any additional questions, Mr. [redacted] may
contact Customer Service Department at (866) 706-5543 during our hours of
Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern
Time.
 
Sincerely,
 
 
First Progress
 
cc:        [redacted]
            Synovus
Bank
            PO Box 120
            Columbus,
GA  31902-0120

face="Times New Roman">
December 24, 2014
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
On
June 30, 2014, Ms [redacted] received an email to advise of a change in terms.  On August 15, 2014, this change in terms went
into effect, in which we no longer accept payments via our website, www.firstprogress.com. We are sorry to
see Ms. [redacted] has chosen to close her account over this change. 
 
Our
records do confirm Ms. [redacted] requested on October 1, 2014 to close her
account.  However, this did not happen
until November 1, 2014, resulting in Ms. [redacted]’s account being assessed late
payment fees in October and November. 
Furthermore, her security deposit of $400, as of  December 19, 2014, had not yet been applied
against her outstanding balance.  We have
removed all late payment fees and interest assessed since October 1, 2014, as
well as submitted a correction to the credit bureaus to remove any negative
reporting that has occurred, due to our error. 
 
On
December 24, 2014, a credit balance refund of $120.19 was issued, and Ms.
[redacted] should receive this within 7-10 business days. 
 
If there are any additional
questions, [redacted] may contact our Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

11pt;">March 24, 2014
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
Mr. [redacted] called customer service on October 28, 2013 to request to close his account. Due to an error by our customer service representative, at that time the account was not closed. As a result, Mr. [redacted]’s account subsequently incurred late payment fees in the amount of $140.00 and interest charged totaling $15.52 as well as this year’s annual fee of $29.00. We have removed these fees totaling in $184.52, as well as submitting an update to the credit bureau to remove any negative reporting.
Mr. [redacted]’ statement was returned by the US Post Office as undeliverable on October 30, 2013 from [redacted], which matches the address provided on this complaint. We placed a call to him on January 11, 2014 but were unable to reach him.
If [redacted] has any additional questions, he may contact our Customer Service Department at ###-###-####.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

June 20, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
According to our records, a First Progress account was opened for Mr. [redacted] on June 21, 2013 pursuant to his online application. First Progress always accepts payments at no charge made in good order to our payments address. In addition, in order to better serve our customers, First Progress accepts online electronic billpays initiated by our customers at their financial institutions. In his complaint, Mr. [redacted] states that he signed up for billpay twice, yet the payment was never withdrawn leading to a late charge.
We of course have no records of Mr. [redacted]’s interactions with his bank. Our records show that only one payment on this account was made via electronic billpay. This payment for $50.00 was received on October 30, 2015 and credited to the account the same day. We can therefore only recommend that Mr. [redacted] take this issue up with his own bank.
Mr. [redacted] further states in his complaint he wrote to First Progress regarding this issue. According to our records, when Mr. [redacted] called our Customer Service department regarding our not having received electronic payments from his bank, our agents advised that he mail or fax to us a letter from his bank stating that electronic billpay had not been made due to their error, and that if such a letter were received we would remove any late fees and remove negative credit reporting due to such errors. However, we do not show receipt of any correspondence regarding this account.
Mr. [redacted] further states in his complaint that “on 6-7-16 I had my final dispute paying off my remaining balance and canceling my account. An associate falsely represented herself as an manager after I requested one and being on hold for 5 minutes and attempted to resolve the dispute on her own I was then on hold for another 10 mins before being forced to hangup.she also said my security deposit would be returned.” We have reviewed the recording of this call in response. Mr. [redacted] asks our Customer Service agent “Are you a manager?” The agent answers no. Mr. [redacted] then asked to speak with a supervisor, and the agent transferred the call to the supervisor on duty; but when our supervisor received the call Mr. [redacted] had already hung up. The supervisor then immediately attempted to call Mr. [redacted] back at the phone number of record, but it was not answered.
In response to Mr. [redacted]’s request on June 7, 2016, First Progress closed the account and credited the security deposit of $300 at that date. A credit balance refund check for $300 was issued on June 10, 2016 and mailed to Mr. [redacted]’s address.

First Progress had accurately reported the unpaid balance to the credit bureaus. This complaint does not contain any facts to provide a basis to request a change to the credit report. If Mr. [redacted]’s bank has made an error in failing to process his electronic billpay, we would request a change in the historical credit reporting on this account.
First Progress will not pay any further recompense or damages requested by Mr. [redacted].
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted] Synovus Bank
PO Box 120
Columbus, GA 31902-0120

I cannot get through with them to change my address, unable to log on to account change password or user name. When you call number provided it says we are closed does not give times of operation . The reviews I have resad say that people have a hard time getting there money back fronm this bank??

December 5, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
Unfortunately, we have no record of any accounts with the name [redacted]. If Ms. [redacted] has used a different name when opening this account, we will need this name to locate her account.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]