First Progress Card

December 3, 2015
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
First Progress is happy to offer its customers full access to their statements, both current and historical, online through the Customer Center. Furthermore, at customer request, those customers who completed an Electronic Communications Agreement can, upon request, stop receiving statements by mail and access these online instead. First Progress does not, and has never, emailed statements.
According to our records, on August 31, 2015 Ms. [redacted] requested to stop receiving mailed statements and opted to access her statements online through the Customer Center instead. On November 16, Ms. [redacted] contacted our Customer Service department to advise that she had been unable to access the Customer Center. A Customer Service representative reset the login and password for the Customer Center account, explained that payment was past due on the account, and as stated in the complaint requested that Ms. [redacted] write in with the specifics of the issue to address any late fees assessed or credit reporting. Ms. [redacted]’s payment was then received and credited on November 17, bringing the account fully current.
Prior to this complaint, we had not received any direct correspondence from Ms. [redacted] on the matter. The First Progress letter which she cites in her complaint was the result of a credit dispute in the eOSCAR system, employed by the credit bureaus for electronic processing of credit disputes, which was dated November 18. Since eOSCAR did not provide any context of the issue above, instead listing as the Dispute Code “Not liable for account (i.e., ex-spouse, business)”, the reporting was verified and the letter generated.
We have contacted the consumer credit bureaus to remove the negative delinquency reporting on this account and credited the account for the late fees assessed, totaling $65. We hope this satisfactorily addresses the issue.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

July 27, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a...

high level of customer satisfaction and appreciate the opportunity to assist.
According to our records, Mr. [redacted]’s card number was entered with the wrong CVV at an online merchant on June 15, 2016. This triggered an authorization block on the account and a review of the account for potential fraud. The next day, June 16, 2016, our Fraud Analyst called Mr. [redacted] at the phone number of record on the account to verify that he had indeed made the transaction. When not answered, a message to contact First Progress was left. A caller contacted us in regard to the account on July 13, 2016, but was unable to complete identity verification. Later that same day, a caller contacted us in regard to the account but identified herself as “[redacted]”. Our agent placed the call on hold while seeking guidance from a supervisor, concerned over potential identity theft as a [redacted] was not authorized on the account. . After the delay, the caller was advised that we would need the verification documents referenced in the complaint. A caller then contacted us on July 14 to see if the documents had been received by fax and was told that we had received them, but unfortunately the image on the driver’s license was too dark to read and would need to be resent. A second fax with the verification documents was received on July 16th and Mr. [redacted]’s confirmation that the transaction in question was indeed made by him.
We apologize for the length of time required to resolve the fraud alert on the account. While we look forward to continuing to serve Mr. [redacted] in the future, we are unable to refund him for his time spent in resolution of this matter.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

face="Times New Roman">
 
May 27, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Mr. [redacted]’s First Progress account
has a credit balance of $41.94.  When his
account was closed on October 3, 2014 due to non-payment, the balance due was
$658.06.  His security deposit of $500
was applied to the outstanding balance, which resulted in a remaining balance
due of $158.06. 
 
Mr. [redacted] made a payment of $200
on February 10, 2015, which paid the outstanding balance due, resulting in a
credit balance of $41.94.  As we have no
record of a request to have the credit balance issued prior to receipt of this
complaint, we had not yet issued the refund. 
This has been issued, and Mr. [redacted] will receive his check in the
amount of $41.94 within 7-10 business days.
 
If there are any additional
questions, Mr. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

face="Times New Roman">
 
January 14, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:         [redacted]
                Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
According
to our records, on July 11, Ms. [redacted] had told our customer service supervisor
[redacted] that our July response to her Revdex.com complaint would suffice, and that no
further letter was needed.  On September
20, our agent explained to Ms. [redacted] that she could obtain a letter if she
faxed or mailed a request for a letter to our Correspondence Department with
the specifics of her request.  We stand
ready to send a further letter directly to Ms. [redacted]’s mortgage company explaining
our error in June 2014, if Ms. [redacted] specifies the name and address to whom
such a letter should be sent.
 
We have
removed from the account records the delinquency resulting from our error in
June 2014.  However, the statement dated
August 4, 2014, which shows the $190 credit we placed on the account in amends
for our error, showed a minimum payment due by September 1 of $35.  No payment was received until November 7, and
no further payment has been received as of the date of this letter, so the
account remains past due.  Unfortunately,
under the provisions of the Fair Credit Reporting Act, we are responsible for
accurate furnishing of information to the credit reporting agencies.  Having investigated the delinquency, we are
unable to fulfill her request, as the information furnished since August was
accurate as of that date.
 
If there are any additional
questions, Ms. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:           [redacted]
                Synovus Bank
                PO Box 120
                Columbus, GA 
31902-0120

August 16, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted] B [redacted] Jr
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted] B [redacted] Jr. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
Our records indicate Mr. [redacted] has begun four applications between August 7 and August 8, 2016. Mr. [redacted] has not completed any of these applications, nor has he provided any type of deposit to First Progress for any of these applications. If Mr. [redacted] wishes to be approved for a First Progress secured credit card, he will need to complete one of his applications, and provide a security deposit. Once Mr. [redacted] has completed an application and provided the security deposit, we will be happy to process his application. At that time, First Progress will be able to attempt an authorization with his other credit card to provide the security deposit to fund a First Progress account in his name.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

face="Times New Roman">
 
June 12, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
As of
June 12, 2015, First Progress has yet to receive the payment initiated by Ms.
[redacted] on June 6, 2015 via MoneyGram. 
We understand how frustrating this has been for Ms. [redacted], who has
been told by MoneyGram that the problem must lie elsewhere.  We have investigated the issue, and have recently
received conclusive word from MasterCard that the problem has been caused by
the failure of payment files provided by MoneyGram to MasterCard, and in which
First Progress is in no way involved.
 
We
provided the below written notice on June 11, 2015 to MoneyGram of this issue,
but they have failed to respond as of the date of this response:
 
Several
of our mutual customers have complained to us that their MoneyGram payments
were not credited to their First Progress accounts.
 
In
all of these cases, we had not received the funds. Please see the attached for
3 separate examples of proof, supplied by MasterCard, that we never received
the payment. Note that as this attachment contains account numbers, the
attached file is protected: use “[redacted]” to open. As you can see, the RPPS
payment files from MoneyGram were rejected by MasterCard with a “F20” code.
 
The
issue appears to be an ongoing one, so we would request that MoneyGram address
the issue as quickly as possible to avoid further customer inconvenience.
Please feel free to contact me directly at the number below, or to contact
[redacted] at MasterCard RPPS for further details, referencing the case
number in the subject line of this email.
 
 
First
Progress is unsatisfied with the lack of response to this issue.  No portion of the fee paid by Ms. [redacted] to
MoneyGram accrues to First Progress, and so while we sympathize with Ms.
[redacted] we cannot address this ourselves. 
The lack of payment received did cause a late payment fee to accrue to
Ms. [redacted]’s account.  As a courtesy, on
June 11, 2015, we waived the late payment fee of $26.00.  We highlight that First Progress remains
without the payment.
 
We therefore
request that the Revdex.com also bring this issue to the immediate attention
of  MoneyGram, in hopes that Ms. [redacted],
as well as the other individuals affected, might benefit.
 
If
there are any additional questions, Ms. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120  
 
cc:        MoneyGram International, Inc.
            2828 N Harwood Street
            Dallas, TX 75201

July 25, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your follow up correspondence on behalf of [redacted]. We
remain committed to maintaining a high level of customer satisfaction and
appreciate the opportunity to assist.
Ms.
[redacted]’s security deposit was refunded in full on July 23, 2014, as we previously
stated. We have attached a copy of the transaction record with her bank. In the
complaint, Ms. [redacted] also stated that she failed to receive a response to her
letter. We have also attached a copy of Ms. [redacted]’s letter, with the postmark
clearly showing the date July 18, 2014. We find that Ms. [redacted]’s written
request for a refund was in fact promptly responded to.
Unfortunately,
we are unable to fulfill Ms. [redacted]’s request to amend her credit files. Under the
provision of the Fair Credit Reporting Act, we are responsible for accurate
furnishing of information to the credit reporting agencies. As Ms. [redacted] did
indeed apply and open a First Progress account, the information was accurate as
furnished.
Ms.
[redacted] states that she does not appreciate the tone of First Progress’s
response. The sentiment is reciprocated. Ms. [redacted] applied for the First
Progress card at no cost to her, and when she decided that she no longer wanted
the card, she received a refund in full within one week of her postmarked
request. Meanwhile, First Progress has incurred all the costs of processing her
application, account opening materials, payment, refund, and correspondence. We
do not see what grounds Ms. [redacted] has for complaint, and remain proud of the
service provided to tens of thousands of customers daily.
We regret that Ms. [redacted] was
dissatisfied but hope this successfully resolves the situation.
First
Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

June 16, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.: [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted]. We remain
committed to maintaining a high level of customer satisfaction and appreciate
the opportunity to assist.
On three
different occasions an outbound call was made to verify [redacted]’s address. A call was made on April 29, 2014, April 30,
2014 and May 1, 2014.  On each occasion a
message was left to [redacted] to return our call. We also attempted to
contact [redacted] by sending a letter to her on May 2, 2014,  requesting documents to verify her address
to; [redacted]. Unfortunately, we were never able
to get in touch with [redacted]. .As a result of not being able to verify
[redacted]’s address we had to decline the application on June 6, 2014.
We weren’t able
to get in touch with [redacted], until June 9, 2014 when she contacted our
Customer Service Department to inquire about her deposit. At that time we
issued a request to refund [redacted]’s deposit. On June 10, 2014 a refund
in the amount of $300.00 was issued to her American Express card ending in [redacted].
If
there are any additional questions, [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

July 7, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a...

high level of customer satisfaction and appreciate the opportunity to assist.
We would begin by confirming that First Progress will not hold customers responsible for transactions made without their knowledge and authorization.
According to our records of Mr. [redacted]’s case, however, while Mr. [redacted] reported the card to have been lost, the merchant provided a signed sales draft. The signature on the sales draft is Terry [redacted]. Our Fraud investigations department contacted Mr. [redacted], and at first he denied knowing Terry [redacted]. Subsequently, Mr. [redacted] acknowledged Terry [redacted] to be his wife. Our Fraud Investigation department was then unable to make further progress on this case without an explanation by Mr. [redacted] of how the charges came to be made, and whether he benefitted from the transactions.
If Mr. [redacted] is able to provide at this time such an explanation, including which charges were made by person(s) known to him and which made by person(s) unknown to him, First Progress will reopen this fraud investigation.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: Tiffany Reeves
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Per FCRA I am entitled to receive documents that bare my signature on the application and proof of debt or information must be removed. I am willing to accept all information being deleted from my credit bureau reports since my signature is not being provided to open account. The refund dispute and this complaint will be considered satisfied. Or I will seek legal action in addition to documenting this complaint.
Regards,
[redacted]

face="Times New Roman">
 
April 13, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Ms. [redacted] applied for a First
Progress account on April 1, 2015.  Her application
was approved on April 9, 2015.  At the
time of approval, a card was mailed to Ms. [redacted], to the address on file.  She should receive the card within 7-10
business days. 
 
If there are any additional
questions, or if Ms. [redacted] still wishes to close her account, she may
contact our Customer Service Department at (866) 706-5543 during our hours of
Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern
Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

Roman"> 
 
March 4, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Upon notification that his
application for credit for a First Progress account required additional review,
Mr. [redacted] requested to withdraw his application for credit on February 26,
2015.  First Progress has honored his
request, and a refund of $319.95 was issued to his Mastercard ending in [redacted] on
February 26, 2015.
 
If there are any additional
questions, Mr. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

February 3, 2017
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
We have searched our records, and we could find no evidence of any conversation [redacted] had with any customer service representative from the date the account was opened (March 15, 2016) until January 24, 2017, when she was advised of the current status of her account.
The annual fee of $44 was assessed at the time the account was opened, as disclosed at the time of application. The statement dated March 27, 2016 and mailed to the address of record on the account, [redacted], the same as is listed on the complaint, listed a minimum payment of $38 by April 24, 2016. No payment was received, although the card was used for a total of 15 purchases, totaling $155.90, between March 31 and April 20. As a result, the statement dated April 27 included a late fee of $27 and listed a minimum payment of $76 due by May 24. No payment was ever received during 2016, despite monthly statements in May and June warning that the account was past due and would be closed unless payment was received. Finally the account was closed June 27, 2017 and the security deposit of $200 credited the next day. No further fees were assessed after that date, but further statements listing the amount still owed, $142.56, were mailed in August and September.
As a goodwill adjustment, we have waived the $42.56 still outstanding. Otherwise, we can only respond that First Progress provided a card used for 15 purchases to Ms. [redacted], as well as monthly account statements, to which she failed to respond throughout 2016. We do not see what cause First Progress has for apology in this case.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, I have copied my statements that reflect only owing a minimum payment of $25. I am not sure where the mix up happen but I paid the exact amount requested of me. I July I paid $25 also but I only made the $25 payment because the computer system stated that was the correct amount.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Want to make it very cleared, at NO TIME was a "change of Address" ever submitted on my behalf.  Per Progressive, I was told over the phone that they do not accept PO Boxes, and needed a "physical" address.  Furthermore, my Post Office would HAVE submitted letter to my PO Box.  As stated, I live a very small town of 300 people.  More than half have PO Boxes! 
In response to having this card returned is NOT TRUE.  I checked in person with my Postal Master in Town, and at no time was a letter received or returned, therefore, their claim is untrue! 
I request they show me evidence as to it being returned!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My issue with First Progress is that overtime when I contact customer service, I am given inaccurate and incorrect information. It makes me question the quality of customer service. After I realized my payments were not being sent at the beginning of the year,I contacted customer service and according to the person I spoke with, paying around 35 dollars a month would be sufficient and I figured I would pay $50 to pay it off faster. I then set up a direct bill pay prior to the 1st to start paying it off. At that time, my credit card would be paid off in about 6 payments. Apparently they have no record of the call, which doesn't surprise me. A good example of this happening again was on October 1st when I called customer service and the automated system asked If I would like to make a payment by phone and the minimum payment due was $60. I had preferred to speak with a representative and low and behold, the rep states that the minimum balance is $75. I immediately said, hold on, your automated system just said $60. I know this bc I called you 3 times in the last few days and that is what it has been saying. I also spoke with 2 reps before making a payment stating to log in online to view my bill and make my payments. I cancelled my bill pay that very day because of what she said and tried to log in but could not do so even by requesting new password etc. On Oct 1st. I figured I would just call and make the payment and request they waive the fee. Then the final rep I spoke with told me I couldn't make a payment online. 
So, clearly the problem is with customer service giving out wrong information to the customer. They are human beings and they CAN make mistakes or are obviously not being trained thoroughly to continuously give out different information if I have to call 3 times in one week.  I don't understand how the company can't take responsibility of their customer service giving wrong information to the customers which leads them to default. I have lost quite a bit of money and while trying to fix my credit, damaging it. They need to take responsibility for misleading information and damaging someone credit. It's not executable to call get one thing and follow through with payment and find out they were wrong and now it only hurts me. What is the point of having customer service?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer Is below.
 
I have attempted to contact [redacted] several times by phone. He always passes the buck
To one of his employees and will not deal with me directly.I find it rude and less the professional.
First Progress was sent all paperwork and bills for each seperate account. My wifes and Mine
Were both included in the same envelope. They are attempting to make it look like we were irresponsible
In some way. I Assure you we did everything correctly. On prevoius attempts to pay our bills it took this company
Anywhere from 10 to 14 days to process our payments. NOT acceptable! 
I TRIED CALLING [redacted] , again he would not talk to me on the 3rd. He had his employee tell me
That corporate couldnt find it and the lost it. I had to request a refund from.western union which cost me
15$ service charge and another 6 dollars for mail. I was told it could take up to.30 days to get this refund.
I sent it tuesday... so I suggest u just put my account on hold and stop charging me [redacted] because your delayed
Payment on my account is a result of your companies neglect. 
I DESERVE TO BE REIMBURSED FOR MY TIME , TROUBLE AND EXPENSE. How about
You cyt through the Red tape...stop making excuses and fix this problem.
 
 
Very unhappy,
Mr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

July 14, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
Our investigation has found
that Ms. [redacted] indeed provided a different bank account number than she had
used for previous payments during her call on June 7, 2014, but due to an error
by our customer service representative, the payment was initiated to the
account used previously, not the account Ms. [redacted] had specified. We
apologize unreservedly, and have taken the following actions:
1)     
As Ms. [redacted]
has requested in her Desired Settlement, we have credited her First Progress
account for all the fees she has incurred, both with us and with other
entities, totaling $189.00, effective July 10.
2)     
This letter
should serve as notice to Ms. [redacted]’s mortgage company, bank, or any other
entity that payments drawn on Ms. [redacted]’s account ending in 9275 on or
immediately after July 7, 2014 that were dishonored due to insufficient funds
should not be held against her or her credit standing, as they were the result
of this error by First Progress.
3)     
If Ms. [redacted]
still requests a separate letter be sent to her mortgage company, we will be
happy to provide one to which name and address she would request.
We are very sorry to have put
Ms. [redacted] to this inconvenience. If she has any further questions, she may
contact Customer Service Department at (866) 706-5543 during our hours of
Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern
Time, and ask for either [redacted] or [redacted], supervisors who stand ready to hear from
her. We hope that we will be of better service in the future.
Sincerely,
First
Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120