First Progress Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I provided this company an attempt to resolve this matter by requesting as a good faith gesture on their part, to credit the annual fee. They have refused, thus this complaint shall remain active and valid. It is my intentions to forward my complaint to the federal office of the comptroller, and the georgia banking and finance division, and may seek a greater resolution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint does not involve a misunderstanding of the details of this card. It involves the incompetence of their computer system and the fouled up billing that results from that system. I have no reason to expect improvement in the system. Since I responded immediately to that issue, I don't understand their resistance to refunding all of my money including the $40 yearly charge. It seems like a minor request to resolve the entire matter. I don't believe it's unreasonable to expect competence. That seems to me to be a breach of the contract no matter how little the amount or petty this seems. I'm a stuck with being out $40 due to their incompetence, whether I cancel now or in 10 months. Seems like a bad way to run a business.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You did accept payment by checking account on your site prior and made the change to not without notice or warning. That change without warning your customer first causes them to have to find alternate payment arrangements and can cause late payments. Esp when trying to send my moneygram and don't include the correct account details, which happened to me. 
Regards,
[redacted]

September 29, 2014
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
We are sorry Mr. [redacted] was having
issues when calling into make a payment. 
Our Customer Service phone number (866) 706-5543, is in service, and we
have not had any problems with the phone lines. 
Mr. [redacted] was not able to login
to the website to make his payment either. 
Unfortunately, as of August 15, 2014, payments are no longer accepted on
our website.  A change of terms
notification was sent out to all cardholders on June 30, 2014, prior to Mr.
[redacted]’s account being opened.
As he has requested, we have closed
Mr. [redacted]’s account.  The security
deposit of $300 has been applied against his outstanding balance.  As a courtesy we have also waived the late
payment fee of $26 assessed on September 22. 
Mr. [redacted] currently has a credit balance of $36.78.   He will receive a refund check within 7-10
business days.
If there are any additional
questions, Mr. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First
Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

I close my account Jan 9th 2016 and I had a $79.60 of which they promise to wave the late fee of $38, the last bill of $41.60 was supposed to be mailed to me. Never received my last bill but when I did received a bill was with late fees added. I thought hey they may had send this before the account was close and the correct bill was send after. Well needless to say I never received that bill I was promised by the time I got in touch with them they had charged me $75.50 of fees and when I spoke with a manager and told him I never received the correct bill which was supposed to be the last bill of $41.60 he informed me that the fees were accurate because they haven't received my last payment and also he couldn't pull up my statements or verify to me if the last bill of $41.60 were ever send out. He stated he didn't have access to it and the only people that had access was a solution team but the only way I can get in touch with them was via mail and he gave me a P.O. Box address in TN. I informed him I had made the $41.60 payment but I'm not paying the other fees and to please stop charging me extra fees until this is resolved, he mentioned I was going to continue getting fees until this closes. The level of customer services was very low, you can tell they did not want to help me solve this issue and the fact that I couldn't speak with someone directly to solve this really made me upset. I never dealt with a credit card company like this, it's unfortunate my credit had gotten low and I had to deal with these low rating credit card company to help my credit. I will never deal with them again, now I have to mail these people, it's 2016 please get real people to deal with your customers issues. This snail mail ins't working anymore.

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April 9, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
On April 3, 2015, First Progress
received Ms. [redacted]’s written request to close her account.  The account was closed on April 4 per her
request.  At this time, her security
deposit of $300 was applied against any outstanding balance due to her account,
resulting in a credit balance of $293.21.
 
On April 8, 2015, a credit balance
refund check in the amount of $293.21 was issued and mailed to the address on
file.  Ms. [redacted] should receive the check
within 7-10 business days.
 
If there are any additional
questions, Ms. [redacted]  may contact
Customer Service Department at (866) 706-5543 during our hours of Monday to
Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

July 2, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
[redacted]
            Case
No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your follow up correspondence on behalf
of [redacted].  We remain committed
to maintaining a high level of customer satisfaction and appreciate the
opportunity to assist.
 
We are sorry Ms. [redacted] was not
satisfied with our previous response. 
However First Progress has applied her payment in accordance with our
Cardholder Agreement, which was disclosed and agreed upon when Ms. [redacted]
submitted her online application, in which a payment hold of up to 10 days may
be applied to non-guaranteed payments. 
As of today, the hold period has expired and the funds from this payment
are now part of the available credit.
 
If there are any additional
questions, Ms. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First Progress
 
cc:        [redacted]
            Synovus
Bank
            PO Box 120
            Columbus,
GA  31902-0120

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September 10, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Ms.
[redacted]’s July 4, 2015 billing statement reflects a minimum payment of $37.00
due by August 1, 2015.  Ms. [redacted] did
make a payment on July 29, however the amount of $25.00 was less than the
amount to satisfy the required minimum payment, therefore a late payment fee of
$37.00 was assessed on August 4, 2015.
 
Each
month since then, Ms. [redacted] has only made a payment of $25, which is less
than the required minimum payment reflected on her billing statements.  Even though she has made a payment, if the
payment does not satisfy the required minimum payment, a late payment fee is
assessed, as per the cardholder agreement. 
In order to not receive a late payment, Ms. [redacted] must pay the
required minimum payment as reflected on her billing statement each month.  Currently, her September 4, 2015 billing
statement has a minimum payment of $78.41. 
If we receive a payment of at least this amount by the due date of
October 1, 2015, she will not be assessed a late payment fee.  The late payment fee of $38 that was assessed
on September 2 was waived as a courtesy on September 8,2015, and this credit
will appear on her October 4, 2015 billing statement.
 
If
there are any additional questions, Ms. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

face="Times New Roman">
 
January 16, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
This complaint is the first notice
we have received in regards to Mr. [redacted]’s desire to close his First Progress
account.  We have honored his request,
and his account has been closed, effective January 14, 2015.  We have refunded his security deposit of $500,
and issued a credit balance refund on January 16, 2015.  He will receive the refund check within 7-10
business days.
 
If there are any additional
questions, Mr. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

Roman"> 
January 27, 2017
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
 
We have checked our records, and found that First Progress issued a refund check to Mrs. [redacted] on November 27, 2016, which was mailed to the address provided on this complaint. Given Mrs. [redacted]’s complaint that she had not received it, we investigated and found that as of January 25, 2016, the check has not been cashed.  We have therefore placed a stop payment on this check, and a new check has been issued in the amount of $300.00.  Mrs.[redacted] should receive the check within 7-10 business days at the address provided on this complaint.   If she does not, we encourage her to contact USPS to find out why her mail is not being delivered.
 
If there are any additional questions, Mrs. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120       
 
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive the attachment.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 19, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted]. We remain
committed to maintaining a high level of customer satisfaction and appreciate
the opportunity to assist.
[redacted] contacted our Customer Service
Department on June 17, 2014. During the phone call, the customer service
representative had difficulty hearing [redacted] during the verification
process. For this reason, the customer service representative proceeded to
request for [redacted] to repeat some of her responses. The call was then
disconnected during the verification process by no fault of the representative.
First Progress strives to protect their customer’s
personal information. We hope [redacted] can keep in mind that we were
doing our due diligence prior to releasing any confidential information.
If
there are any additional questions, [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I will accept it when I will et my deposit back, I withdrawed from having an account with first progress, I don't think I should be waiting 60, 70 or even 90 days for a deposit back as I read from reviews from other customers. They need to put the money back ASAP

May 15, 2014
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We are in receipt of your follow up correspondence on behalf
of [redacted] , We remain committed to
maintaining a high level of customer satisfaction and appreciate the
opportunity to assist.
If Mr. [redacted] wishes to withdraw
his application, we would be able to refund in full the $29.95, “Apply Now
& Fund Later” fee. Upon receipt of a written request to withdraw the
application, we would refund the fee in full to the card from which it was
paid.
If [redacted]  has
any additional questions, he may contact our Customer Service Department at
(866) 706-5543.
Sincerely,
First Progress
cc:        [redacted]
            Synovus
Bank
            PO Box 120
            Columbus,
GA  31902-0120

December 9, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
We have reviewed the recordings of Mr. [redacted]’s calls with our Customer Service department, and could not locate any instance of Mr. [redacted] providing payment information. Below are the details of the calls we have had with Mr. [redacted] regarding his account.

2/6/16 12:37 – Mr. [redacted] inquired about activation of his card, no discussion about payments occurred.
2/9/16 15:23 – Mr. [redacted] inquired about activation of his card. Our Customer Service Agent advised of payment options available, per Mr. [redacted]’s request. No payment information was provided by Mr. [redacted].
3/14/16 11:33 – Mr. [redacted] asked if he could pay by credit card. Our Customer Service Agent advised of all valid payment options & posting times. No payment information was provided by Mr. [redacted].
3/28/16 18:06 – Mr. [redacted] stated received negative reporting on his credit report, although he mailed a payment of $100 via check 2 weeks prior. Customer Service Agent advised Mr. [redacted] we had not yet received his payment. Mr. [redacted] says it must be lost in the mail.
Mr. [redacted] asked how to rectify the missing payment. The customer service agent advised Mr. [redacted] that he can pay by phone. Mr. [redacted] refused payment by phone & stated he would pay via a different method.
Mr. [redacted] also inquired how to dispute the negative reporting. He was advised to contact our Correspondence Department via mail. The customer service agent advised Mr. [redacted] the account was currently 29 days past due.
The last thing Mr. [redacted] says is, “Thank you very much – I am going to go make that payment today.”
As the late payment is not a result of a bank error, we are unable to remove the reporting from his credit report.
According to our records, Mr. [redacted] spoke with a customer service representative on December 5 and was informed of the balance and payment due on the account. If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

July 9, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
A payment was received from Mr. [redacted] on March 21,
2014 in the amount of $427.99. 
Unfortunately, this payment was dishonored by Mr. [redacted]’s bank on April
23, 2014 as having been “unauthorized”. 
As a result, we requested verification documents from Mr. [redacted] on April
25, 2014.  When these were not received,
the account was closed on May 13, 2014. 
After crediting the security deposit of $500.00, a balance outstanding
remained on the account.
On
June 5, a payment for $980.00 was received and posted to the account.  As specified in the Cardholder Agreement, a
period of up to 10 weeks may be required to process a credit balance refund.
Upon receipt of
a written request to expedite a refund, we will process the refund within 10
days. We have accepted this complaint as
[redacted]’ written request to issue an expedited refund on his security
deposit. On July 10, 2014 a credit balance refund in the amount of $462.37 was
issued and mailed to Mr. [redacted], to the address on file and on the complaint, [redacted]. Mr. [redacted] should receive the
check within 7-10 business days.
If
there are any additional questions, [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
[redacted]        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First Progress responded claiming they have no record of the closure request for either account, which appears to be a common occurrence according to previous complaints. I understand my last payment was made in May and I requested my accounts closed after my payments were due in June so there would be a late payment assessment for June. However, there were continued late payment assessments for July, August and September. I'm fully aware there maybe a balance due and will pay for the June penalties but do not feel I should be responsible for the additional penalties.
Regards,
[redacted]