First Progress Card

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October 2, 2015
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
We’re
sorry Ms. [redacted] was misinformed by our agent, and that our supervisor was not
appropriately sympathetic to her issue.  By the time she spoke with us on September 26,
the monthly reporting to the credit reporting agencies had already occurred the
night before. 
As a
courtesy, we have waived the phone payment fee of $10 that was assessed on September
26.  This credit will appear on her next
billing statement.  We hope that we can
offer better service to Ms. [redacted] in the future.
If
there are any additional questions, Ms. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First
Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

November 23, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
We have researched our records, but as of November 22, 2016, we have not received these payments, neither electronically nor via mail. We advise Ms. [redacted] dispute these payments with her bank for immediate credit. Should Ms. [redacted]’s bank acknowledge an error on their part in issuing these payments, First Progress will waive any late fees and correct her credit reporting.

If Ms. [redacted]’s bank sent physical checks for each of these payments, and they have been cashed, we request a copy of the front and back of each check be provided in order to assist us in researching these payments, as we are unable to locate any physical checks for the said amounts in Ms. [redacted]’s name that have been received. If the payments were received by First Progress, and somehow not applied to Ms. [redacted]’s account, we will waive any late fees and correct Ms. [redacted]’s credit reporting.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

March 2, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case
No.:  [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]
[redacted]. We remain committed to maintaining a high level of customer
satisfaction and appreciate the opportunity to assist.
The last payment received from Mr. [redacted] was on December
1. As his account has become seriously delinquent, it cannot be used for
further purchases until it is brought current. As of today, a minimum payment
of $230 is past due.
Payment is due on his account by the 24th of each
month. We would recommend that Mr. [redacted] set up monthly automatic payments
from his financial institution, if possible. If this is not possible for him,
we would recommend he close the account.
If there are any additional questions, Mr. [redacted] may
contact Customer Service Department at (866) 706-5543 during our hours of
Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern
Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus
Bank
            PO Box 120
            Columbus,
GA  31902-0120

November 10, 2015
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a...

high level of customer satisfaction and appreciate the opportunity to assist.
Mr. [redacted]’ First Progress account was opened on February 27, 2014, at which time he provided First Progress with a security deposit of $350.00. The account was closed on September 22, 2014, due to non-payment of the account. At this time, the balance due exceeded the amount of the security deposit, which left a remaining balance due of $154.92.
As the reporting to the major credit reporting agencies is accurate, we are unable to change reporting of historical delinquencies on Mr. [redacted]’s account. Mr. [redacted] has paid the remaining balance owed, on August 28, 2015, and the account is now being reported as current with a $0 balance, however we cannot change the previously reported delinquencies.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

February 18, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining...

a high level of customer satisfaction and appreciate the opportunity to assist.
Ms. [redacted] made a payment of $198.21, which posted to her account on February 9, 2016. Ms. [redacted] has not been able to use her card, due to the payment hold described at time of application and in the Cardholder Agreement: “For all payments, depending on the payment amount and/or how long your account has been opened…such payment will not increase your Available Credit until we are assured that he payment has not been dishonored. This payment hold may take up to ten (10) days.” A hold for 10 days is due to verification of the funds availability from the account used for payment. Ms. [redacted]’s payment was processed on February 9, 2016, with an effective date of February 9, 2016. While the payment was posted and credited to the account immediately upon processing on February 9, a hold was placed on the amount of $198.21 until we are certain that the funds will be honored by Ms. [redacted]’s bank. Payments are posted immediately upon receipt; however, as stated in the agreement, we do place a hold on the availability of the funds for verification from the bank on which the payment is drawn. The hold was released, and funds were made available on February 17. Ms. [redacted] has successfully been able to use her card to make purchases today.
If there are any additional questions, Ms. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

May 13, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining...

a high level of customer satisfaction and appreciate the opportunity to assist.
When a cardholder closes their account, we do advise it can take up to 10 weeks for the credit balance refund to be issued, as per the cardholder agreement, unless a written request to issue the refund is received to expedite the refund process.
Upon receipt of this complaint, we have issued a refund for the amount of $300 on May 9, 2016. Mr. [redacted] should receive his check within 7-10 business days of this date.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

face="Times New Roman">
April 22, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
First
Progress has no record of Mr. [redacted] contacting us to update his address at
any time.  As per the cardholder
agreement Section 15, Notices: “You promise to inform promptly in writing of
any change in your address or other contact information”.  We did mail a statement to Mr. [redacted] dated
July 4, 2014, to the address we had on file, [redacted]  [redacted].  This was returned to us by the postal service
as “Not Deliverable as Addressed, Unable to Forward”.  When this was returned, on July 31, 2014, a
hold was placed on the account, as we did not have a valid mailing address for
Mr. [redacted], to prevent any further correspondence to be sent to an invalid
address. 
 
The
hold also prevented Mr. [redacted] from being able to use his card, as cardholders
typically contact us when their card is declined, yet they know there is
available credit to use.  As we had not
received any calls or written correspondence from Mr. [redacted] until April 8,
2015, after his account became 30 days past due, we did not have a valid
address to send his statements to.  The
address on file was updated with Mr. [redacted] on April 8, and the hold was
removed from the account.  As a courtesy,
we have submitted an update to the credit bureaus to remove the late payment
from his credit reports. 
 
If there are any additional
questions, Mr. [redacted] may contact Customer Service Department at (866)
706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or
Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I can get. I dont care about the money but the blatent disrespect on behalf of this company is madening. I did talk with customer service that's how I found out about the problem. I did talk to them several months prior when I knew I wouldn't beable to adress the account due to being in the hospital for 4 months. I was told that I would be fine if I stayed under 200. I did check my acount online regularly and it never showed deactivation or had a message saying that it was pending deactivation. I did not check my mail because I was inpatient. I dont care to argue with the company  so I will count my loss and never use these guys again. I greatly appreciate your work in this mstter. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you, [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
When I receive my $500.00 dollars I will advise you and then and only then I will consider this file closed.
Thank You so much
Regards,
[redacted]

September 20, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: 11706477
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
Mr. [redacted] was approved for a First Progress account on August 31, 2016. His card was requested at that time, and mailed to the address on his application, [redacted]. On September 16, 216, the USPS returned the card to us as “unable to fwd”.
We noticed Mr. [redacted] provided a slightly different address on his complaint, [redacted]. If this in fact is his correct address, Mr. [redacted] should contact our Customer Service Department to update his address, and we would mail a new card sent to his correct address.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 Revdex.com.
     I really do appreciate having you looking into this. I want you to know that First progress mastercard was not being truthful in there response to Revdex.com. regarding my complaint. First ,when I closed the account on December 20,2013 there was definitely no mention of 70 days before payment would be reimbursed. I recall them saying about 30 days.At the end of January, I called and then was told they had up to 70 days. Yes, I was frustrated but I accepted this. I started my usps. forward of mail to my new address starting February 1st, 2014. All mail including items sent from first progress has been delivered throughout the forwarding process. The postmaster at my former address said that they would Not have returned to sender. First progress mastercard is in fact lying. I recommend they show returned check  to verify their claim which I highly contest. If it was the other way around and my payment wasn't received I would have to pay fees plus penalties,late charges, reduced credit score and so on. They run a un- scrupulous business and the public should be warned against doing business with them or synovia's bank.
 
                                        ...⇄ very truly,
 
                                        ...⇄ [redacted]

June 25, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your follow-up
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
We
are sorry to hear Mr. [redacted] is not satisfied with our previous response.  However, First Progress offers customers a
variety of ways to make payment, and at least 25 days from the statement date
for payment to be received.  It appears
as though Mr. [redacted] is disappointed that First Progress does not initiate
electronic payments on behalf of our customers, but we are unable to do this
due to repeated instances of fraud.
 
While
we could waive a late fee as a courtesy to Mr. [redacted], in order to remain
within compliance of federal law we were not able to remove late payments which
reported accurately to the credit bureaus.
 
If
there are any additional questions, Mr. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

November 13, 2015
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to...

maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
[redacted] opened a First Progress secured credit card account on September 10, 2012. The account was closed on June 4, 2013 due to non-payment. At that time, the security deposit of $300 was applied toward the outstanding balance due. The balance exceeded the amount of the security deposit, which left a remaining balance of $172.00. The last payment received, in the amount of $75 on July 29, 2013, and a courtesy waiver of a late payment fee in the amount of $35, the remaining balance due is $62.00.
The account has been accurately reported to the credit bureaus as a charged off account, and will continue to do so, even after payment is received to bring the balance to $0, as we are required to report accounts accurately, and we cannot remove historically accurately reported delinquencies from a credit report.
While our customer service representatives are unable to see the details of charges from more than a year ago, the statements detailing these charges are available within our online Customer Center, at www.firstprogress.com. According to our records, [redacted] setup an online Customer Center login and password on October 6, 2012, and most recently accessed the Customer Center online on November 2, 2015.
At First Progress, we take our responsibilities with regard to our customers extremely seriously. We are proud of the service we provide our customers, and we deeply resent any implication that the fees assessed on our accounts are in any way illegal, or that the card in any way “preys” on the public
If there are any additional questions, [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted]
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

June 16, 2014
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear [redacted]:
We are in receipt of your follow up
correspondence on behalf of [redacted]. We
remain committed to maintaining a high level of customer satisfaction and
appreciate the opportunity to assist.
Unfortunately,
we are unable to provide any addition payment methods for [redacted]’s
convenience. Once again, First Progress
accepts payments made by mail to the remittance address, PO Box 84019,
Columbus, GA 31908-4019, never at any charge to our customer. First Progress also
accepts ACH payments initiated by another financial institution, also as no
charge to our customer. Only payments taken with the assistance of a live
operator, as per the Cardholder Agreement and as disclosed during the call, are
subject to the $10 fee.
We find
it that our payment methods are effective. However, if [redacted] is not
satisfied with our available payment options, he is more than welcomed to
contact our Customer Service Department and close his account. We would be
happy to process that request for him.
If
there are any additional questions, [redacted] may contact Customer
Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am
to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus
Bank
            PO
Box 120
            Columbus,
GA  31902-0120  
V

face="Times New Roman">
 
June 25, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:       [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
Ms.
[redacted]’s payment was received and credited to her First Progress account on
June 22, 2015.  Although payment was
credited to her account, the available credit was not increased on that day.  As disclosed at application, a payment hold
of up to 10 days may be applied to all nonguaranteed payments.  While the funds were received from Ms. [redacted]’s
bank, the bank has not waived its right to reclaim these funds via a payment
return.  We therefore encourage customers
who wish to make the credit immediately available after a payment to use an
online electronic billpay service.  Most
First Progress customers use such a service, whether offered by their financial
institution or a third party, and receive faster availability of credit without
the expense of obtaining a money order or cashier’s check.
 
Ms.
[redacted] is requesting to have the payment of $37 due on July 9 removed from
her account.  When the payment of $450
posted to her account, as this exceeds the required minimum payment, there is
no longer a payment of $37 due on July 9.
 
If
there are any additional questions, Ms. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

face="Times New Roman">
 
August 27, 2015
 
 
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
 
Dear [redacted]:
 
We are in receipt of your
correspondence on behalf of [redacted]. 
We remain committed to maintaining a high level of customer satisfaction
and appreciate the opportunity to assist.
 
First
Progress accepts ACH payments initiated by other financial institutions, at no
charge to our customers.  First Progress
also accepts payments made by mail to the remittance address, PO Box 84019,
Columbus, GA 31908-4019.  We also offer
the option of payments to be taken with the assistance of a live operator, as
per the Cardholder agreement and as disclosed during the call, for a fee of
$10. 
 
First
Progress allows sufficient time for our cardholders to make payments, as the
due date is typically 25 days after the statement date, Mr. [redacted] has had ample
time every month to submit his payments in a timely manner.  First Progress reports accounts accurately to
the major credit bureaus.  As Mr. [redacted]
has had numerous late payments on his account, we have reported accurately and
cannot remove these accurate reporting from his credit bureau reports.
 
If
there are any additional questions, Mr. [redacted] may contact Customer Service
Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm
Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
 
Sincerely,
 
 
First
Progress
 
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA 
31902-0120

'Times New Roman'; font-size: 10px;">
July 9, 2014
RevDex.com
Attn:
[redacted]
500
12th Street
PO
Box 2587
Columbus,
GA 31902
       
RE:      [redacted]
            Case No.:  [redacted]
Dear
[redacted]:
We
are in receipt of your correspondence on behalf of [redacted].  We remain committed to maintaining a high
level of customer satisfaction and appreciate the opportunity to assist.
As per the application submitted by [redacted],
at www.firstprogress.com, there is an optional $19.95 fee for expedited
processing of the credit application, which normally can take up to three
weeks.  Selecting the expedited
processing option can reduce the processing time of the application by at least
7 days.
[redacted]’s application was submitted online
on May 27, 2014 at 1:36am Eastern Time.  It
was approved on May 28, 2014 and a card mailed to the address specified on the
application, 1705 W. 10th Ave., Apt 3; which we note is different
from the address on the complaint. This was in fact at least 7 days faster than
the promised three week processing time. As stated by Mr. [redacted], the card
was received on June 5, 2014
According to our records, Mr. [redacted] used the card
on 5 different occasions, most recently on July 4, after activating the card.
We are not aware of any inability to reach our Customer Service department,
which handles hundreds of calls each business day, during this time period.
We nonetheless appreciate that Mr. [redacted] is
dissatisfied in the First Progress Card. As a courtesy, we would therefore
refund 1) Mr. [redacted]’s account for the $39 annual fee and 2) refund the
$19.95 fee paid at the time of his application. We will also close his account
and credit him for the security deposit paid. After accounting for the
purchases made, the remaining credit balance will be mailed in a check to Mr.
[redacted] at his address now listed, [redacted] unless directed to the contrary.
We are sorry that the First Progress Card did not
satisfy Mr. [redacted]. If there are any additional questions, [redacted]
may contact Customer Service Department at ###-###-#### during our hours of
Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern
Time.
Sincerely,
First Progress
cc:        [redacted]
            Synovus Bank
            PO Box 120
            Columbus, GA  31902-0120

February 9, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: 11117130
Dear [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a...

high level of customer satisfaction and appreciate the opportunity to assist.
First Progress does not “con innocent people”, as Mrs. [redacted] states in her complaint. First Progress Offers Secured Credit Cards, as stated in the application disclosures, in bold print:
I understand that if I am approved, as a condition of obtaining the secured credit card account, I will be required to deposit and maintain funds in a non-interest bearing security Deposit Account at Synovus Bank to secure all my obligations on the credit card account, in accordance with the Cardholder Agreement and the Deposit Agreement which will be provided to me.
The same disclosure also states
If an account is opened in my name, my Account will be assessed an Annual Fee as specified in the accompanying Summary of Terms upon account opening, and annually thereafter, and billed to my account, regardless of whether or not the card is activated or used to make purchases.
To which Ms. [redacted] checked the box
Yes, I acknowledge the above.
The application further states
Your deposit must be from $200 to a $2,000 maximum – you decide how much to deposit, and if your application is approved your Credit Limit will equal your deposit.
Ms. [redacted] then selected the choice
We offer an optional Apply Now & Fund Later service for a non-refundable fee of $29.95. This option allows you to have your application processed and receive your card before providing the required security deposit. Expedited Processing is included (a $19.95 value!), and - if approved - your card will be sent to you for activation. You can then provide the refundable security deposit anytime within 90 days by debit or prepaid card and begin using your card one business day after we receive your funds.
And paid the fee.
As Ms. [redacted] asked to close the account, First Progress waived the annual fee assessed to the account, which is therefore closed with a zero balance.
If there are any additional questions, Mrs. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: James Akin
Synovus Bank
PO Box 120
Columbus, GA 31902-0120

January 29, 2016
Revdex.com
Attn: [redacted]
500 12th Street
PO Box 2587
Columbus, GA 31902

RE: [redacted]
Case No.: [redacted]
Dear [redacted]
We are in receipt of your follow-up correspondence on behalf of [redacted]. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist.
As Mr. [redacted] has closed his account, as a courtesy, on receipt of this follow up complaint, we have removed the 30+ days late reporting from his credit reports. The update was submitted to the credit reporting agencies on January 27, 2016, and may take up to 45 days for this update to be reflected on his reports. We hope this fully satisfies Mr. [redacted] in regard to his First Progress Card.
If there are any additional questions, Mr. [redacted] may contact Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Eastern Time.
Sincerely,
First Progress
cc: [redacted] Synovus Bank
PO Box 120
Columbus, GA 31902-0120