Firstech LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Brian and I spoke for quite a while and I expressed my feelings that if the system is unable to perform as advertised, I would then request it be removed and a full reimbursement If we are unable to agree to those terms, I will reopen this complaint
Sincerely,
*** ***

Dear Ms***,
Please excuse the delay in getting back to youI have been out of town on business for the last week and needed to gather all the information regarding your situation before my responseI have asked David K** to get in contact with you tomorrow in order to to get
your Drone back up and runningI just wanted to leave you a brief note that I am aware of your situation and in discussion regarding the solution
I will follow the progress of your issue until we have it resolved and I also wanted to extend all my contact information to you in the event you need to contact someone right away, you will have that accessibleI am confident that we can resolve your issue rapidly and to your satisfaction in the next day or so
You will hear from either myself and or David to help you tomorrowIs there a time that works better to reach you to ask a few questions if necessary?
Regards,
--
Brian S*** | Western Regional Sales Director
Firstech, LLC| 68th Ave S| Kent, WA
Tel: x *** | Fax: | Mobile: ***
www.compustar.com | www.dronemobile.com | ***@compustar.com
Regards,
Brian S*** | Western Regional Sales Director
Firstech, LLC| 68th Ave S| Kent, WA
Tel: x *** | Fax: | Mobile: ***
www.compustar.com | www.dronemobile.com | ***@compustar.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I don’t know how to articulate how interactive and engaged FirstTech/CompuStar has been in resolving my issue. They truly went ABOVE and beyond in making sure the defective device was removed from my car, a new device was placed AND the new device worked to meet my needs. There is one bug that remains but it is so beyond their control. I am supremely satisfied.
*** *** Sincerely, *** ***

Dear Ms***,
Please excuse the delay in getting back to youI have been out of town on business for the last week and needed to gather all the information regarding your situation before my responseI have asked David K** to get in contact with you tomorrow in order to to get
your Drone back up and runningI just wanted to leave you a brief note that I am aware of your situation and in discussion regarding the solution
I will follow the progress of your issue until we have it resolved and I also wanted to extend all my contact information to you in the event you need to contact someone right away, you will have that accessibleI am confident that we can resolve your issue rapidly and to your satisfaction in the next day or so
You will hear from either myself and or David to help you tomorrowIs there a time that works better to reach you to ask a few questions if necessary?
Regards,
--
Brian S*** | Western Regional Sales Director
Firstech, LLC| 68th Ave S| Kent, WA
Tel: x *** | Fax: | Mobile: ***
www.compustar.com | www.dronemobile.com | ***@compustar.com
Regards,
Brian S*** | Western Regional Sales Director
Firstech, LLC| 68th Ave S| Kent, WA
Tel: x *** | Fax: | Mobile: ***
www.compustar.com | www.dronemobile.com | ***@compustar.com

Dear Mr***,
Please excuse the delay in my responseI have been out of the office attending an industry related event consuming my time and attention last week Upon reading your statement, I reached out to Client Services to gather all the information I could find in order to address
your situation
I have to say I was pleasantly surprise when I arrived back to the office this afternoon to find your concerns had already been addressed and that the our Clients Services Team was able to work through them with youIn addition, I would like to offer my direct contact information in the event something else should ariseIf you have any other questions or concerns please contact me at one of the means below
Regards,
Brian S*** | Western Regional Sales Director
Firstech, LLC| 68th Ave S| Kent, WA
Tel: x *** | Fax: | Mobile:***
www.compustar.com | www.dronemobile.com | ***@compustar.com

I have been in close contact with this customer to resolve the issues of concernWe are at a stage in the process that is requiring additional attention from another manufactures and waiting further instructions
Based on conversations with Ms***I believe she is satisfied for the time being and the product is functioning
Thanks,
Brian S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com,
The isssues that's I was experiencing with Firstech have been completely resolved and addressedIn regards to my original complaint, it was quickly and efficiently addressed by *** *** *** upon it's submissionThrough multiple correspondence with *** *** I was able to get all of my previous concerns and issues addressedAs this case cannot be deleted once it is submitted I would like to take a moment to address a few things with this company.
Firstech is a parent company of multiple different smaller sanctionsThey are a creator of electronics that are manufactured to work with a multitude of vehicles spread across many manufacturersAs with any company that creates devices for a 3rd party product, there are bound to be certain problem/issuesAs these issues are sometimes unavoidable and unfortunate, Firstech takes these issues very seriouslyIt is important to ensure that customers take the appropriate actions and go through the correct channels in order to seek support for a product.
With the submission of this complaint, *** *** immediately looked into all of my case notes documented and was able to pinpoint an issue make a more than satisfactory suggestion on how to get the situation correctedUpon this completion, again, the product works completely as described and I am confident that I will not have any other issues with itI will also purchase more products from this company in the future (as needed) due to the amazing outcome of this issueI am completely confident that this was a fluke situation and will not happen againTheir customer service, while not ideal at first is genuinely amazing and among one of the best that I have had the pleasure of dealing with.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To whom it may concern:I have responded to all inquiries in a timely mannerAfter my last submission I received a confirmation that the case was closed because there was no response from my submittionI since have been in contact with the consumer and are working through the issues currently. 2/8/20Dear Mr***, I have received all of your information regarding your concernsI am currently on vacation and just wanted to let you know I am awayI will be returning to the office this coming Monday the 13th of February and will resume our conversations to assist you in addressing the issues you have.In the interim, if you need to contact me earlier you may email me at ***@compustar.com and I will provide you with my cellular number and we can converse immediately. Once again I apologize for the delay in my response, however I look forward to assisting you this coming Monday. Kind regards, Brian S***

Dear Mrs*** ***,? I have attached a copy of the Drone Refund Policy that is clearly posted on the Drone websiteHowever, in this case I am willing to make an exceptionWe will refund you 1/of the contract price you paid which comes out to about $I? to
clearly? reiterate ? that this is not our? standard policy but a good faith effort to support you as our customer.? You can reply here or directly to my emails and provide me with proof of purchase so we can move forward to try and resolve your issue.? Regards,Brian S*Firstech, LLC.***@Compustar.com?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I don’t know how to articulate how interactive and engaged FirstTech/CompuStar has been in resolving my issue.  They truly went ABOVE and beyond in making sure the defective device was removed from my car, a new device was placed AND the new device worked to meet my needs.  There is one bug that remains but it is so beyond their control.  I am supremely satisfied. 
[redacted] Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I do not trust the company at this point.  Multiple calls and emails went without response.  Bad weather is planned for my area on Friday.  I would prefer to just have a complete refund, cancel the recurring charge and sever the relationship. Sincerely,[redacted]

I have been in close contact with this customer to resolve the issues of concern. We are at a stage in the process that is requiring additional attention from another manufactures and waiting further instructions.
Based on conversations with Ms. [redacted]. I believe she is satisfied for the time being and the product is functioning.
 
Thanks,
 
Brian S[redacted]

Revdex.com,
The isssues that's I was experiencing with Firstech have been completely resolved and addressed. In regards to my original complaint, it was quickly and efficiently addressed by [redacted] upon it's submission. Through multiple correspondence with [redacted] I was able to get all of my previous concerns and issues addressed. As this case cannot be deleted once it is submitted I would like to take a moment to address a few things with this company. 
Firstech is a parent company of multiple different smaller sanctions. They are a creator of electronics that are manufactured to work with a multitude of vehicles spread across many manufacturers. As with any company that creates devices for a 3rd party product, there are bound to be certain problem/issues. As these issues are sometimes unavoidable and unfortunate, Firstech takes these issues very seriously. It is important to ensure that customers take the appropriate actions and go through the correct channels in order to seek support for a product. 
With the submission of this complaint, [redacted] immediately looked into all of my case notes documented and was able to pinpoint an issue make a more than satisfactory suggestion on how to get the situation corrected. Upon this completion, again, the product works completely as described and I am confident that I will not have any other issues with it. I will also purchase more products from this company in the future (as needed) due to the amazing outcome of this issue. I am completely confident that this was a fluke situation and will not happen again. Their customer service, while not ideal at first is genuinely amazing and among one of the best that I have had the pleasure of dealing with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Brian and I spoke for quite a while and I expressed my feelings that if the system is unable to perform as advertised, I would then request it be removed and a full reimbursement.  If we are unable to agree to those terms, I will reopen this complaint.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
I apologize for the misunderstanding of the functionality of your new Drone Mobile device installed on your vehicle. Although a few days have past I'm told that you are finding or have found an acceptable resolution to your issue.
I wanted to reach out to you and extend my...

help in the event that you still need it. You may reach me by contacting our offices and dialing extension 101.
Regards,
Brian S[redacted]
Firstech, LLC.
Western Regional Sales Director