FirstEnergy Corp.

Initial Business Response /* (1000, 5, 2016/05/18) */
FirstEnergy Solutions is a third party supplier
Mhas no control over the amount a supplier charges for their rates or whether a supplier charges a cancellation fee
If the customer logged onto his online account with Mhis
contract information for the supplier would not be there, as we do not receive a copy of thatIf he had an online account with the supplier he would need to contact them about that information not being available there
Third Party Suppliers and the Electric Distribution Utility are completely independent from each otherCustomer's dispute is regarding alternate supplier Please have them contact them directly Their phone is ***

Ohio Edison records reflect service at *** * *** *** ***
*** ** in the name of *** *** ***.
Company records do not reflect any other accounts in that name or with
the EIN number provided, therefore a deposit was required. Prior accounts at the address was in
Mr
***’s personal name. If Mr
*** provides an account number for another service in the name of ***
Property Group within the last months, then Ohio Edison will review the
payment history and determine if the deposit can be waived

I am rejecting this response because: The person whom is writing these responses is just writing and writing the same stuff to make themselves look productive Is Penelec trying to make a statement or something to that effect of a customer not agreeing with your Company and filing a complaint with the BCS? Also, I believe that the BCS numbers should not be listed on this document because they can be researched and my information be revealed I feel that the customer service level at Penelec is at all time low As you can see and read the responses from the Company in regards calling a customer rude, trying to throw it back in a customer's face of trying to file a complaint with a Government agency, additionally not being able to provide the very statements that are produced on a billing statement My initial resolution was asked for a supervisor to contact me in regards to the customer service issues that I am explaining to the Revdex.com

I am rejecting this response because: The letter I received from Penelec does not cite my specific payment history nor does it reference regulation so that I could look into said regulationThis is UNLAWFUL I will now be submitting a complaint to the Public Ultilities Commission Neither Penelec nor First Energy will be getting any type of security deposit from me when they do not clearly state their case in the initial letter Again, THIS IS UNLAWFUL I will not be taken advantage of or bullied by this company any longer They are a disgrace and only concerned with making money

Initial Business Response /* (1000, 11, 2016/03/30) */
Customer contacted the NJ BPU on 12/11/regarding pending service shut offCustomer was set up on an installment plan for the balance at that timeThat was the customer's second installment plan of the yearCustomer has no installments
available but has medical options if applicableI left a message for the customer with contact information
C H*** JCP&L Regulatory Specialist Sr

Initial Business Response /* (1000, 5, 2015/08/27) */
***'s service with Ohio Edison ended effective 09/08/The final bill was issued 09/23/in the amount of $due 10/07/Final bills that are not paid/left outstanding are sent to a collection agency days after the due
date
On 08/04/15, *** contacted the company and paid the outstanding bill of $As a courtesy to Ms***, the company has reached out to the collection agency to have the debt removed from her credit reportThis can take up to 60-days

04/10/- A termination notice was issued in the amount of
$scheduled on or after 04/24/
04/17/@ 10:AM -
The Company attempted to contact the Customer by phone. A message was left
04/18/@ 05:PM -
The Company attempted to contact the Customer by
phone. Received sit tone/invalid
04/20/- Customer contacted the Company regarding a
termination noticeAll factors were considered. No medical was presentedAll options were
providedThe Customer refused to review financial and household information
The Customer was quoted $to maintain service. The Customer was given rightsThe Customer
was also given a new term date of 05/01/
04/30/- Customer contacted the Company regarding a
termination noticeAll factors were considered. No medical was presentedAll options were
providedThe Customer refused to review financial and household information
The Customer was quoted $to maintain serviceCustomer offered to pay $
on FridayCustomer was advised this would not stop the termThe Customer was not satisfiedThe Customer was given rights
05/01/@ 11:AM -
The Company attempted to contact the Customer by phone. The call was answered and the house was verified. The Customer listened to the entire message
05/08/- Customer's service was terminated for
nonpayment. A post termination notice
was left at the property
05/08/- Customer contacted the Company regarding
termination of serviceCustomer said that she thought by paying $on
04/30/that her services wouldn’t be terminatedCustomer was advised she
still needs to pay $to reconnect service. The Customer was not satisfiedDispute
rights were issued
05/09/- Customer contacted the Company regarding
termination of serviceAll factors were consideredNo medical was
presented. All options were provided
The amount the Customer was quoted for restoral included past due balance of
$and $reconnect fee for a total amount of $186.42. Customer was going to pay with credit card
and call company back with confirmation numberCustomer was satisfied
05/09/- Customer contacted the Company regarding
termination of serviceAll factors were consideredAll options were provided
The amount the Customer was quoted for restoral included past due balance of
$and $reconnect fee for a total amount of $186.42. The Customer was satisfiedThe Customer paid
the requested amount and provided the confirmation number. An order to reconnect service within to
days was createdService was reconnected within the required time frame
In regard to the customer having issues with their bills,
they would need to contact the company in regard to this as there is not a
record that the customer has contacted the company about their bills and/or
usage

Initial Business Response /* (1000, 9, 2015/12/02) */
CEI records confirm Mr*** began service in his name at *** *** *** ** effective 5/19/ His account was closed effective 11/25/after a new applicant applied for the service CEI issued Mr*** a final
bill 11/28/in the amount of $146.62, of which $was CEI charges and $was First Energy Solution supply charges The final bill was not paid by the due date, 12/12/14, resulting in CEI charges of $being sent to a collection agency Mr*** contacted CEI 10/13/and disputed the billingA supervisor agreed to adjust the account for consumption for October and November 2014, which reduced CEI charges to $ Payment of $was paid 10/29/ It typically takes 30-days for the credit bureaus to be updated Once the credit bureau records are updated, the debt will reflect as paid, but will not be completely removed from Mr***'s credit report as the debt was not reported in error

Initial Business Response /* (1000, 5, 2015/08/12) */
*** *** contacted Toledo Edison on August 10, regarding a termination notice for $which was due by August 12, Her total amount due by August 12, was $Ms*** was requesting that she have until Friday,
August 14, to make her paymentThe Company representative did advise her that service could not be guaranteed past August 12, if she did not make the $payment by that dateThe account is enrolled on the Percentage of Payment Plan (PIPP)
Ms*** contacted Toledo Edison again on August 10, and spoke with a Company representative (Debbie.) The customer recently movedHer PIPP Plus amount was $a month at her former address and the current service location was showing a monthly PIPP Plus amount of $The Company representative explained that the PIPP Plus amount is determined by either 6% or 10% of her monthly income which is dependent on the heat typeMs*** advised the heat source for the new location was gasCompany records show the account was coded as electric heat which is why the customer's PIPP Plus amount had increased to $a month or 10% of her incomeThe heat source was changed from electric to gas and the customer's account was rebilled from the date service was established which was May 27, Ms*** was advised that the rebill would provide her more time to pay the billA corrected bill was issued in the amount of $which covers the service period from 5/27/to 6/23/and from 6/24/to 7/24/Ms*** was provided the aforementioned details during the call and although her initial request for a payment extension was no longer an issue, she indicated that she was filing a complaint with the Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They made the mistake aI never was informed about increase in my pip plan there were never a service order to the new address before or after moving in I was informed after the fact when the lady ashed do you have gas in the house and I stated yes gas heat and she made the necessary adjustments I told her that I never received a letter about those changes she stated that they don't have to let you know about the increase or decrease in electronic also

Initial Business Response /* (1000, 5, 2015/09/23) */
A tree fell across a cross arm causing it to break The also caused a blown fuse and damaged conductors The company discovered this was a right of tree, which makes the claim payable Mr*** has been contacted by the company to resolve to
his claim
Initial Consumer Rebuttal /* (3000, 7, 2015/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not had a response from the company as of 10/4/
Final Business Response /* (4000, 9, 2015/10/08) */
The company left a message for Mr*** on 9-30-requesting details to file and complete his claim On 10-6-the company made another attempt to reach Mr*** and is currently working to resolve his claim

The billing of the security deposit in question is applicable because of the lateness of payment on the customer's account. The deposit will be refunded when months of bills are paid on time, or the customer finals the account. Interest is applied monthlyThe Company did attempt
to explain and offer an installment plan but the records indicate the customer hung up(10/30)Below are the applicable BPU ( Board of Public Utility) approved regulationsDeposit regulations:
Company's request for deposit is in compliance with NJAC 14:3-Deposits for service (d) and company tariff section
(a) A utility may require a reasonable deposit as a condition of supplying service, in accordance with this section
(d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future bills
Guarantee of Payment: Where the credit of an Applicant for Service is impaired or not
established, or where the credit of a Customer has become impaired, a money deposit or other guarantee
satisfactory to the Company may be required as security for the payment of bills for Service before the
Company will commence or continue Service

Initial Business Response /* (1000, 9, 2015/12/07) */
According to the Company records the above addressed customer had electric service in her name from 12/3/to 10/18/ Service was removed from her name due to a new customer's application for service effective 10/19/
The company
records do not reflect that the customer ever called us to dispute the amount of her bills or to discuss any of her estimated bills
The Company records reflect the Company is following the bi-monthly meter reading process with the exception of 2/20/(estimate caused by temperature extremes - Weather) and 8/21/(estimate caused by staffing issued coded as Misc.) Attached is a year bill statement which also shows after an actual meter reading was obtained on 9/22/the customer's account was rebilled from 7/22/to 9/22/accordingly
Please note - Due to enhancements to our billing system after August when re billings are completed the prior read type code is no longer visible on the statement The bill issued 9/24/was based on an actual meter reading of 33, The read type codes are reflected on the customer's bills
Customer's bills are correct as rendered Please advise the customer to contact Met-Ed's customer service department at *** to discuss any billing issues regarding her finalled account
Initial Consumer Rebuttal /* (3000, 11, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Met Ed stated that I have only been a customer of theirs from onThis is true, to some extent, I moved into *** on Dec Prior to this I lived at *** from Dec to sometime in Prior to this, I had First Energy, a affiliate of Met Ed, at *** and at *** from 1993-2001.All of the above mentioned were under the name *** ***, including ***I re-married in and changed my last name to ***As far as my estimated readings for Feb/March In Feb I mailed Met Ed a letter stating there was always a cleared path to the meter and the propane tank located about 4' FROM THE ELECTRIC METER, AND THAT THE BACK YARD WAS CLEARED FOR OUR DOGSThey were informed how to get from said path from the front sidewalk of the single wide mobile home instead of going through the back yard like they normally doThey chose to ignore my letter and provided me with another estimated bill for march.As far as August 2015, their mics staffing issues are not my problem, there was no reason the meter was not readIt also doesn't change the fact that in months I received actual readings, as proven by their attachment and also mineThis is far from Bi-MonthlyAs of today, Dec 14, I have still not received a final billI have not done a address change at the post office yet, so there is no reason to not have gotten said bill, and I have never once not gotten a bill or had one lost in the mailI would also like to add the new owners of *** are still waiting for a first bill from Met Ed and had to call Met Ed several times in regards to thisAgain on August 30, Myself and my husband read our meter and the numbers were 30,My husband is a Electrician and a Contractor and we both know how to read a electric meter.On June 19,our actual read meter reading was 28,So for July and August we used KWH, about KWH pr month.What Met Ed is claiming is we consumed KWH from August to Sept 24, They are claiming from June-Sept KWH were consumed, about pr monthHow can this be? We did not run the central air or furnace, we changed all our light bulbs to LED bulbs in the beginning of Our appliances are years old and I had a timer on the fridge, it ran for hours every hoursPlus we purchased our new home on June and have mostly been there working on it and not at *** muchNone of my actual read bills this year were anywhere near this amount and on my Aug bill it states the average monthly usage for was 1,and that we used 13,in the last monthsMy only conclusion is that in Sept 2015, Met Ed hacked or tampered with my meter.Attached is the following, a duplicate check from my account written to Met Ed on 7-5-to show I have been a customer much longer than Older duplicates can be provided if neededPictures of my last actual read bill in June showing my meter numbers and KWH used, and plainly states that my average monthly usage was 1,KWH not And a photo of my Dec PPL bill showing my actual usage of KWH used in daysThis is before we installed all LED light bulbs and we have been doing construction on the new homePlease advise Met Ed that I will not be contacting them by phone, and they can mail correspondence to ***I will get it one way or anotherAgain, I feel that Met Ed willnot be able to provide me a actual and honest final billEven their own attachments they show the estimated bills they sent me, one dated Sept 22, and one dated Oct 18,Please notice the meter numbers are 30,for Sept and for Oct And none are the actual reading I provided them in August of 30,
Final Business Response /* (4000, 16, 2015/12/17) */
After a review of my response I noticed that I incorrectly stated the final reading the Company obtained for the rebilling performed The final reading of the meter at this property was obtained on 10/22/at read of 31, However the statement provided reflect the rebilling performed on 10/27/was correct at the final bill reading was 31,which is based on the reading obtained on 10/22/prorated back to the move out date of 10/18/ I apologize for the initial incorrect information however the billing statement that was attached shows that the customer's bills are correct and the rebilling of her account was completed correctly
Final Consumer Response /* (4200, 18, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One, I never received a final bill, only the estimated billsFrom how I see it on the billing statement provided by met ed, even though their estimates exceeded my actual usage, I am being billed again for July and AugustAnd it was stated by them in their rebuttal that on September I was given a actual read bill and it shows on their statement that they put my meter reading at 33,So this was not just a mistake, this was them trying to over charge meThis is why a smart meter needs to be installed at *** Ms *** finally received her first bill from met ed, October was a actual read bill, Nov was estimated and they are scheduled for another estimated bill in DecThis is their first home, and they've never had electric service priorThey are a young couple with a small child & should not have to go though the same as me with this companySo again, I'd like a actual final bill, and a smart meter installed at ***in ***

Initial Business Response /* (1000, 8, 2015/11/12) */
On 10/14/*** *** called in regard to her initial bill being estimatedThe company representative advised that we do not read the meter for every move in/outWhen a reading is not obtained the bill is estimatedThe customer advised
we should have told her when she started her account that the read would be estimated and then she would have provided a readingThe company representative advised that the company doesn't tell you thisThe customer requested a supervisorA call back was taken
On 11/12/a supervisor tried to make contact with *** *** in regard to her billing complaintA voicemail was left for the customer advising that there will not be any rebilling on her account and to contact the company back if any questions
The company position is the bill is correct as renderedThe initial bill is estimated based on the reading obtained on 10/08/This reading was taken days after her requested date of 10/01/The company is allowed to use a reading that is days before or after the requested date, to prorate/estimate the initial reading

Service at *** *** *** ** *** ** *** ** was under the name of *** *** from 05/05/to 08/10/16. Bills and termination notices were mailed to the service address, company received no returned mailCompany made numerous phone attempts when termination notices issued, but phone
number invalid. Service was disconnected for nonpayment on 08/10/16. Final balance was $1336.47. The final bill was not paidOn 09/17/the balance was transferred to the customers active account. 04/03/customer contacted the companyThe company reviewed the customer income and household information (income level 3)The customer was given a month agreement on the total account balance to pay monthly budget ($238) + $a month. The company already provided longer agreement terms for the customerTypically an income level customer would be given up to months on an agreement, the company provided an agreement for monthsTell us why here

I am rejecting this response because:
Not all that information is true or correct!!

I am rejecting this response because:

A neighbor
reported concerns about shared metering to the company on 06/06/16. While on the phone with the customer, he
turned off the main breaker at the location and the meter on his bill stopped
working. An order to investigate is
created.
06/10/16,
company
attempted to investigate shared metering/mixed metering at the location and was
unable to complete due to high weeds and poison ivy blocking the meters. A letter was sent.
The company is
unable to complete the investigation into mixed meters until the high weeds and
poison ivy plants have been trimmed to allow access to the meter. The dispute was not initiated by Ms***
but by a neighbor. Once the
investigation is complete, the company can determine if any money is eligible
to be refunded to the customer

Initial Business Response /* (1000, 5, 2016/03/08) */
*** *** obtained service at this address on 06/29/The company routinely evaluates the credit standing and financial stability of the company's customersAs a result of the analysis, the company determined that the customer's account
was not adequately secured
Any security deposit that Mr*** would have paid on a prior account/address, is not in relation with this account/addressMr*** stated that he had paid a deposit back in Mr*** did not obtain service at this address until 06/29/The $has been requested for this account/address due to credit standing and financial stability of the customer
Since obtaining service, the customer has had a previous balance carry over to the next bill on the 09/25/15, 11/27/and 12/28/billings
Since obtaining service, the customer has had a disconnect notice issued on the 09/25/and 12/28/billings
On 12/28/15, a security deposit intent/warning message was included on the billing
On 02/25/16, the security deposit requirement in the amount of $was billed
On 03/06/16, a payment of $was received and applied towards the depositThe security deposit in the amount of $is now being held on the accountAt this time, the customer is current and will go through billing again on 03/28/

Initial Business Response /* (1000, 5, 2015/12/23) */
Customer was assessed deposit based on late payment history, during the past months, customer has been assessed (9) late payment charges In addition, the total account balance was not paid in full before the next billing cycle; bills issued
in August, September and October each had a carry-over balance from the prior month A deposit warning notification was included on customers 10/14/billing
The account is not eligible for a waiver on the deposit, however company will agree to bill the deposit in (3) installments of $each

I am rejecting this response because: No private credit card processing company charges this only happens when there are no bid contracts and it is not right to charge over 10% of a customers bill to make a payment Comcast does not charge for credit card processing and you should not either