FirstEnergy Corp.

I am rejecting this response because:
Well I also stand by mine my lawyer will be in contact with the company in the next few days

The Customer was sent a deposit warning letter on 01/21/The Customer did not make timely payments following the letter and was billed a deposit of $on 08/01/16. The deposit was placed on a payment arrangement and has since been paid. Company's request for deposit is in
compliance with NJAC 14:3-Deposits for service (d) and company tariff section 3.09.NJAC 14:3-Deposits for service (d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future bills.JCP&L Tariff Guarantee of Payment: Where the credit of an Applicant for Service is impaired or not established, or where the credit of a Customer has become impaired, a money deposit or other guarantee satisfactory to the Company may be required as security for the payment of bills for Service before the Company will commence or continue Service.The tariff is held until a satisfactory payment history is established for at least consecutive months. Interest is paid monthly.The deposit is correct and is in no way connected to any claims filed by the customer. It is based on the customer's payment history alone.

Potomac Edison issued a billing statement to the
customer on January 18, in the amount of $which included $
past due plus $current charges due February 7, 2018. Payments are due upon presentation; any bill
or part of a bill not paid by the final date for payment is
subject to receive
a disconnect notice. The customer was issued a termination notice on February 16, in the amount of $for disconnection scheduled on or after March 5, 2018. ncluded is a statement of account for the past months. It shows billing and customer payments. The customer has not posted monthly payments to the account to cover the full amount due resulting in accumulated arrears and collection activity on the account.

I am rejecting this response because:
At least street lights are burnt out still as of 9/This leads to a very dark and dangerous situation, in which, the electric coipany has not acknowledged or fixedThis will lead to someone getting hurt or an accidentI informed the operations manager that this was not fixed, he was very confused and thought maybe I could walk around with a trouble man and show them the burnt out lights, I advised drive around at night, you will see a dark road with street lights out

Initial Business Response /* (1000, 5, 2016/05/19) */
05/04/- customer contacted the company concerning a payment in the amount of $submitted on 04/28/ The company advised that the payment was returned on 05/02/ Customer questioned why the funds did not come out of the account
instantly? Company advised that it can take one to three days for the funds to come out of the customer's account Customer was advised that a payment of $would need to be made in cash or credit card to remove the threat of disconnection Customer requested additional time to make the payment Company advised that additional time is not available Customer was advised that due to returned payments, the option to pay by check online will not be available The customer ended the call
The payment of $posted to the account on 06/06/clearing the returned payment
The company does request payments from the customer be made with cash or credit/debit card
A waiver for the returned payment fee is not available

I am rejecting this response because:
The electricity company is correct that their procedures were followed and they associated my account to the appropriate address and phone number. However, their procedure exploits customers and should be updated to prevent from needing to use a collection agency. I am writing this complaint because their system is flawed, and it would be beneficial to correct the issue in order to protect future customers. I don't need a response to this rejection, I would just like for them to seriously consider changing their policies so that customers that pay off temporary accounts during the transition to a permanent account do not have to deal with this issue in the future. I am a willful paying customer, but I did not appreciate the handling of my payments and transfer of the collection to a third party agency. All that I'm asking is for consideration to change their internal procedures. They can respond with a "Yes, we will look into the customer's concern." and actually never do anything to correct the issue, and I would be okay with that. Based upon the previous responses, I doubt any change will happen, but it was worth a shot. If I receive another response defending their claims and trying to explain what factually happened during the incident, then I will probably respond with only vulgarities. They don't seem to comprehend that even though they followed procedures, their procedures could still be reviewed to make them better and prevent misunderstandings with customers in the future. ***

The Customer had service in their name at *** *** *** ** * *** * *** ** *** from 1/29/to 2/2/2016. A final bill was issued on 2/3/for an
amount of $and mailed to *** *** *** *** *** * *** ** ***.
The Customer had service in their name at ***
*** *** ** * *** * *** ** *** from
1/29/to 2/2/2016. A final bill was
issued on 2/3/for an amount of $and mailed to the service
address.
The Customer had service at *** *** *** ** * *** * *** ** *** from 1/29/to 2/2/2016. A final bill was issued 2/3/for an
amount of $and mailed to *** *** *** ** * *** * *** ** ***.
The Customer had service in their name at *** *** ** ** * *** * *** ** *** from 1/26/to 2/2/2016. A final bill was issued on 2/4/for an
amount of $and mailed to the service address
These final bills went unpaid and were sent to a final bill
collection agency
The final balances were sent to final bill collection agency
which do not report to the credit bureauOnce the corrections are made to the
account the customer will be given a new due date and the balances will no
longer be with the final bill collection agency, however if they go unpaid by
the due date of the corrected bills they may be sent back to the final bill
collection agency
Company records indicate that Potomac Edison spoke with the
customer on multiple times on 9/2/2016.
The company representatives reviewed the accounts and a representative
offered to rebill the customer’s accounts based on lessor amounts due to the
issue of the customer being advised they would not be billed for this time
period. An order has been issued to
rebill the accounts and the mailing addresses have been updated to *** *** *** *** ** ***

Initial Business Response /* (1000, 5, 2016/04/05) */
*** *** was enrolled with FirstEnergy Solutions, an Alternate Supplier, from 05/16/to 01/14/
On 01/15/16, customer began service with AEP Energy Inc., an Alternate Supplier
Ohio Edison cannot speak on behalf of the
Alternate Supplier, FirstEnergy Solutions, or regarding their charges/feesThe customer would need to dispute this with FirstEnergy Solutions

The outages were related to a major storm event. All available crews were deployed to respond to the event

Jcpl did not rec previous sent Revdex.com complaint, however I did leave a message for the customer to contact me directly at *** *** ***Our records show no notification by this customer of move out before 12/On 12/we received a call and noted mailing address for the final billthe new customer
initiated the move out of Ms D*** by a move in date of 12/An adjustment may be considered for the extra days as a "good will" gesture but nothing illegal has taken place, and billing is accurate and correct as rendered witht he information provided

I am rejecting this response because:If someone does property damage beyond the controls of the property owner, then they should be liable for damages! Maybe if first energy is afraid of going bankrupt from paying for damages they cause, they should stop “sponsoring “ every pro,semi pro sports team in Ohio and pay for liability insurance this is outrageous! They could have burnt my house down and it would be on me to cover my insurance deductibleThis is not the way to treat customers! Oh yeah, we are slaves to them because no one can live without electricity and they are the monopolyMight as well protect them! BULL ST!

The
company position remains the same. The customer is paid interest
monthly, which appears as a credit on the invoice. The interest rate is
currently 3.00%. The security deposit is assessed and calculated
based on the regulations which are approved by the PAPUC.

Company maintains positions. The customer scheduled the payment for 06/23/in the amount of $269.23. Any changes to the payment needed made before 6AM on 06/22/The customer did not call until 8:47AM on 06/22/18, therefore it was too late to make changes to the pending payment. Payment posted to the customer account on 06/23/as scheduled

I am rejecting this response because:This company refuses to admit that they were unprepared for the storms that hit our areaAfter Super Storm Sandy they assured us that measures were taken to prevent some of the issues back thenPoor communication, dropped tickets, calls and texts made in error happened many times during the March stormsThese things should not happenI realize that these storms presented challenges but instead of accepting responsibility, JCP&L just issues a canned response that does not make the bill paying customers happyLocal mayors and even our Congressional Representative and Governor got involvedI would like to know what steps JCP&L has taken to assure their customers that this nightmare will not happen again

07/31/- Customer called to advise they installed a new fence which would result in an access problemThe customer provided a number to have someone contact her about access08/08/- Customer called back about no access to meterThe representative advised the order was still open and advised
it could take 7-working days for her to be contacted08/18/- Custoemr called about no access to meter and no body contacting her yetThe representative created another order and advised customer to call back if he does not receive a call09/13/- Customer called regarding a letter he received regarding no access to meterCustomer reached out to Company twice to discuss but had not heard anythingThe representative provided the customer with the meter reading supervisor inforamtion to call her directly09/26/- Customer's account was rebilled from 2/24/to 9/21/for usage since last actual readingCustomer's balance was $A rebill letter was issued to customer10/03/- Customer contacted the Company via the web about the rebill and amount of $A representative responded back via email advising the customer's previous months bills had been estimatedAny unbilled usage would show when an actual reading is obtainedBased on the amount of rebill the Company concludes the previous month's bills had been underestimated and the usage is catching up with the actual readingThe Company billed the account based on the difference between previous actual reading and current actual readingThe representative also advised that customer could provide the Company with a reading to make sure the Company's reading was correct. 10/05/- Customer contacted the Company again via the web about the rebill and amount owingCustomer felt he should not have to pay the amount since he contacted us about the no access issueThe representative responded back via email that the amount of $1,is the current bill balance based on the difference of the current read and the usage since the last actual readWe have to bill your account for what was actually consumed during this time periodIf you are unable to pay the bill balance in full, payment arrangements are available to you10/09/- Customer called for payment arrangements and an agreement was establishedRevdex.com complaint was received 10/11/The Company is willing to offer a 25% reduction of the amount of $if it will satisfy the customerThis would result in a credit of $We will also reset the Company's agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have spoken to a representative in regards to the poor customer service I have received. It was stated to me that the representatives will be coachedTherefore I hope future customers will have an easier time retrieving their deposit. Regards,*** ***

The customer did not file a PUC ComplaintSpecial coding
was added to the account when the Revdex.com complaint was received,
which may have been mistaken for coding for a PUC complaint
The disconnection notice that the customer received shows
what would need to be paid if service was disconnectedThis amount includes a
deposit of $This deposit was not added to the account at this time
On 8/28/2017, the customer called and was advised that a
deposit was charged to the account in 2016, but was released and credited back
to the account on 1/12/There is no active deposit on the account at this
timeThe balance on the account includes unpaid consumption from 4/21/to
8/22/The customer was advised that we could start a new Company payment
agreement with a down payment of 75% of the past due balance in the amount of
$A hold was placed on the account until 9/22/2017, giving the customer extra time to payThe customer said he
will bring the account current prior to that dateCompany records do not show
that we advised the customer not to make a payment

Initial Business Response /* (1000, 5, 2015/12/22) */
A planned outage occurred on November 30, at 10am This outage was necessary for Potomac Edison to de-energize the circuit for scheduled maintenance on our system in a safe manner Our crews completed the maintenance work and restored
power by 2:06pm The maintenance went as planned and nothing occurred that would have caused a surge of electricity into your home
A "cold load pickup" can occur when a circuit is re-energized These instantaneous voltage variations can affect sensitive solid state equipment Surge suppression devices can protect your equipment and guard against future damages

Ohio Edison investigated and located the missing payment of $and the customer's account has been credited for the payment of $

I am rejecting this response because:
I have gotten so many different variations of what actually happened at this pointI want the charge taken off my account now, not at some undisclosed point in the future, and I want proof this UNAUTHORIZED charge has been removed from my account to avoid future billing issuesMy bill still shows I need to pay for this unauthorized charge! Why is this so difficult? You cannot charge someone without their consent!!