FirstEnergy Corp.

On 07/20/16, ***
*** contacted the company to end service at *** *** ***, *** *** ***,
***, effective 07/21/
The final billing
was estimatedOn 08/16/16, the final bill was issued for service from 06/23/
to 07/21/with an estimated reading of in the amount
of $(company
and alternate supplier charges), due 08/30/
On 08/26/16, the
customer contacted the company regarding the final bill estimateThe final
bill was sent to company billing department for reviewThe company billing
department cancelled and rebilled the final bill to an estimated reading based
on the last two company actual readsThe final bill was rebilled to a reading
of in the amount of $(company and alternate supplier charges), due
09/15/Customer will receive a corrected billPlease note, the corrected
billing is also much lower than last year during this timeframeLast year,
during the timeframe of 06/23/to 07/22/16, the billing was $212.03, more in
line with the initial final bill

I am rejecting this response because:
I do not want the Revdex.com complaint to close as I still haven't received my checkOnce I receive it and it is put into a bank account then I will close the complaint

Initial Business Response /* (1000, 5, 2016/05/26) */
Customer was assessed a deposit due to late payment history; the customer has not made full payment or payment arrangements for any given bill containing a previous balance for regulated service provided by that utility companyThe amount of
$was determined based on 130% of the estimated annual average monthly bill for the customer's tariffed service for the ensuing twelve months
A warning notice that a security
deposit may be requested if payments continued to be paid after the due date was on the bill dated 04/22/under the section titled Messages, Important Notice
Customer has the option of providing a guarantor in lieu of the deposit
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid every Bill in full for the month the bill was assessedThis is not what you do to customersI could understand if I did not pay my bill at all, but I do pay my bill
If this business has done this to me how many other people do they do it too?? If something was going to be on my account they should have contacted me another wayI would have handled it sooner
You can see the Payment history I have paid every bill for the month owed in full
Final Business Response /* (4000, 9, 2016/06/03) */
Ohio Edison stands by our previous response
Final Consumer Response /* (4200, 11, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have shown all the bills being paid, I have Paid every month in fullThey know I am the only one working, I have had PIPP on my account before and have had no problemsI have done this for years that I have had this company
They are saying I have to pay this, I keep paying how I have been because it is how my checks are and I am a single mother, so I am paying them 255$ just becauseThey tell me once the 13th month comes up I receive it back IF every payment is on timeSO I am out that money
This is terrible practiceI should not have to pay for this " security deposit" if I am paying my bill, late or not they are getting the month in full
No other company does this

Customer received an actual bill for service from 1/18/18-2/15/following an estimate. Usage was higher than expected.Customer called on 2/26/to dispute the bill. An order was created to check the reading in the field.Company obtained a reading in the field that confirmed that the
prior reading was accurate. Customer spoke to a Supervisor on 3/9/and advised that a basement window had broken and the basement was flooded, potentially causing sump pump usage automatically. Customer is going to watch future bills. Bills are accurate as rendered

Initial Business Response /* (1000, 5, 2016/05/25) */
Mr*** moved into *** on 12/16/ Initial bill issued 12/30/in the amount of $(kWh) actual read service from 12/to 12/28/(days) due 01/19/ The next two bills (12/29/to
01/28/and 01/29/to 02/26/16) were estimated from prior month usage January scheduled read was missed due to weather
Mr*** contacted Potomac Edison regarding bill issued 03/29/in the amount of $(kWh) actual read service from 02/to 03/25/due 04/18/ Company representative attempted to explained previous two bills were under estimated and actual read was correcting those bills Mr*** provided a read from the meter at 59264; which actually confirmed company read at to have been correct Representative issued a corrected bill 04/11/in the amount of $(kWh) prorated from customer read service from 02/to 03/25/due 05/02/
Potomac Edison obtained next actual read on 04/26/at Bill issued 04/28/in the amount of $(kWh) actual read service from 03/to 04/26/and previous balance $due 05/18/ Mr*** contacted Potomac Edison regarding bill; however hung up while representative was reviewing the account Representative issued an order to confirm read at was correct 05/12/check read obtained which confirms previous read to have been correct
Mr*** states he was using space heaters to assist with heating this location Actual reads obtained 03/25/at and 12/28/at was kWh in days for kWh per day average
Meter was exchanged 05/12/and replaced with a digital meter Customer admitted to heating with space heaters and estimated bills were corrected with actual reads No adjustments will be made to the account as actual reads have been obtained
Initial Consumer Rebuttal /* (3000, 7, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree but I'll agree to disagree and I will bewriting down, photographing and monitoring all future daysThe digital meter now seems to be giving me the real reading and for the record space heaters were used when it was cold not the last months when it was degrees as why would need to be
However I am finished worrying about it and will be in touch if future problems occur
Thank you

Ohio Edison records reflect service at ** *** ** *** * *** ** began in the name of *** *** 3/15/There has been no billing issued yet and no payment is dueThe first billing is scheduled to issue 4/13/The Company is unable to waive billingPIPP Plus is an extended payment
arrangement that is based on a customers incomeMr*** would need to contact his local Development Services Agency, which appears to be Mahoning Youngstown Community Action Partnership to apply

Initial Business Response /* (1000, 12, 2016/02/23) */
Mr*** is not a participant in CEI's consumer repair programHe may want to check with his gas company, as they also offer repair plans

Potomac Edison schedules and reads their residential meters
on a bi-monthly read cycle. We render
bills monthly. The interim monthly
billing issues based on an estimated usage calculation. Per our Maryland Commission approved Tariff
Section 4-(b)
(b)
Where Service is rendered under Rate Schedule provisions
which do not require Monthly demand measurements and when the Customer selects
the Company to provide the billing Services, meters may be read and bills
rendered either Monthly or bimonthly at the Company’s optionWhen meters are
read at bimonthly intervals, bills for the initial months of the interval may
be estimated either from a like period of similar use or in some other
reasonable wayThe bill for the final months of the interval will be
calculated from the metered use during the interval corrected for the amount of
estimated use previously billed
The Company notes there may be a periodic unforeseen
circumstance, such as an emergency situation or inclement weather, which
prevents us from reading a meter on the scheduled month. If this occurs, the billing would be issued
based on an estimated usage calculation as described above.
The estimated reading for the customers January interim
billing was Potomac Edison meter reader obtained an actual reading of
on February 13, 2018, at which time the customer was billed for all usage
between the estimated reading of and the actual reading of
Customers have the option of providing a customer reading to
avoid estimated readings. Instructions
on how to read the meter and the next meter reading date is provided on the
monthly billing statements
The Company spoke with the customer February 23, and
explained the billing process with estimated and actual readingsNo adjustment
is warranted on the billing

Advised Mrif supplier Energy Choice does not cancel request he can contact me directlyHowever BPU is jurisdiction over deregulated slamming casesMrwas satisfiedHis electric acct has been noted

I am rejecting this response because: I never received the "phone messages" prior to termination of powerAt NO point did my husband use ANY racial slursOn 11/1/2016, when the supervisor called, I didn't answer because I was on hold with another MemployeeI tried to return the message left and was put back into the queMy biggest issue is that they admit that they give customers new account numbers every time that service is transferred to another residenceThat is ludicrousIf my balance followed me to my new address, then why in the world would I think that my account number changed? If this is their practice, then they need to make customers aware The fact that they were able to see that a payment was made via their website site in the amount agreed upon, they should have been more than willing to help meInstead, they told me it was my fault, refused to help me at all unless I paid $I made a phone call and agreed to a payment arrangement and I followed through with my end of the dealThey acted as though I completely neglected my responsibility and treated me like crap. Where are their customer service values? I made numerous phone calls on 11/1/and spoke to numerous members of M, including several supervisors. I feel that they should be held responsible for their response to this situation I missed work because of this incident

New owner requested service to be placed in their name as of 03/15/17. A disconnect was placed on Ms***'s account with off date 03/14/17. An actual read was obtained 03/17/at from meter by Potomac Edison. The final bill was calculated by using the read obtained on
01/17/at and reading obtained on 03/17/at for kWh used in days = kWh per day average. The final bill date of 03/14/for Ms***'s account estimated read was calculated kWh per day * days (03/minus 3--03/14/off date) = kWh. reading on 03/17/minus = final bill calculated reading. The final bill issued in the amount of $($charges for kWh and $difference between actual charges and budget amount) due 04/12/17. No adjustments are needed on the account as an actual reading was obtained to final bill. Copy of bill as well as a statement of account attached for review

I am rejecting this response because:
CEI found no evidence the bill was incorrect because when we called in to complain they told us they could not research it as we had already paid the billSo their only reasoning for saying the bill was correct is that it was paid by usA meter reading doesn't make it correct as these can be wrong. However, note the following: 1) The house was empty - no appliances, gas water heater - since 1/21.2) Our Feb bill reflected this fact - it was also an actual reading3) Our March usage was almost as high as when people were living in the house4) As of April 8th, people were living in the house, and the April usage was still lower than March Clearly something is incorrect. We already paid the March bill, so it is what it isBut we don't want an *estimated* bill based on that bill and are asking for it to be based on the February bill

Initial Business Response /* (1000, 5, 2015/11/02) */
*** *** obtained service at this address effective 03/28/As a result, customer was not billed for this address in February and majority of March of
Customer is questioning the 02/12/and 03/14/billings
The 02/12/
billing was an actual read billing with a reading of in the amount of $(company and supplier charges)The prior 12/11/and 01/13/billings were estimatedWhen estimated, if over or under estimated, the usage is caught and billed or corrected with next actual read billingAny under estimated usage from those two prior estimated billings, would have been billed along with the 02/12/billingNote, when estimated, the customer can also provide a reading from the meter and the billing will be corrected based off of the customer readingThis will prevent an estimated billing and usage being caught with the next billing
The 03/14/billing was an estimated read billing with an estimated reading of in the amount of $(company and supplier charges)
The 04/10/and 05/11/billings were actual read billingsThe 06/10/billing was an estimated billingOn 07/06/15, customer provided a reading of from the meter and the 06/10/estimated billing was corrected based off of customer reading
The 07/13/billing was an actual read billing with an actual reading of in the amount of $(company and supplier charges)
On 04/09/15, a payment agreement of $monthly + bb was set up for the customerCustomer made a payment in the amount of $to begin the installment
Detailed on the 08/13/billing was the past due in the amount of $and the current of $due 08/27/15, totaling $A disconnect notice was also detailed on that billing in the amount of $due 08/27/On 08/13/15, customer made $payment, bringing the past due to $($- $100)
On 08/26/15, the meter was exchanged and tested to be 99.04% accurate
A company representative contacted and spoke to the customerA Customer Billing Analysis was reviewed and after the high winter usage, it has decreased and is back in line with the past year's usageThe customer stated that their furnace was broken this entire winter; however, claims that they only used a gas fireplace to heat the entire house
Customer currently has an amount due of $694.14, with a disconnection notice for the past due of $572.59, which was due 10/27/The company has agreed to reset the installment plan a second time with a down payment $177.25, which she agreed to pay by 9/4/and will call back to make arrangements on the remaining balanceCustomer was also provided local assistance office numbers in order to seek further assistance on the billCustomer has not paid the $

Initial Business Response /* (1000, 5, 2015/11/11) */
The customer ending up with a credit amount due on two billings, 05/21/and 07/22/15, was not a result of the budget; however, the result of being over estimated
The customer was on the Equal Payment Plan, aka budget from the 10/21/to
09/22/billingsThe Equal Payment Plan is a budget program for residential customersThe budget is available to residential customers as a way to ease the budgeting of their utility billThis plan allows the customer to pay approximately the same amount each month in an effort to level out the high/low seasonal billings and also so the customer will not have to pay the total bill amount at that timeThe budget amount is calculated based off of the recent twelve month usage history and may adjust during periodic review (typically every three months) or during the customer's end of year trperiod (the end of the budget year/actual amount due)The longer the customer is at the residence, the more the budget will reflect the customer's usageIf the customer uses more, the budget may raiseIf the usage lowers, the budget may lowerWhen the customer is on the budget, the customer is responsible for paying the budget amount, not the actual account balance/actual usage at that timeAt the end of the year during the true up period for the budget, the remaining actual account balance (difference from being on the budget) becomes due at that time
Again, when the customer is on the budget, they pay the budget amount due each month, which could be different than the "actual account balance"The budget will also fluctuate based on usageIf removed from the budget, the actual account balance then becomes due and customer will be responsible for that amount
Also, meters within FirstEnergy territory are scheduled to be read one month and estimated the followingWhen estimated, if over or under estimated, the usage is caught and corrected/billed with the next actual readingThe customer also has the option to provide a reading on the estimated billing months in an effort to prevent an estimation, the company would bill based on customer supplied readingThe 05/21/and 07/22/billings were estimated billing months and were over estimatedAs a result, when the next actual reading was obtained the billings were corrected, resulting in the customer having a minimal credit amount due for that billing
Each billing issued to a customer details any past due amounts, payments received, budget amount, supplier charges if enrolled with a supplier (which this customer is), the actual consumption/usage amount, the total amount due, the actual account balance, etcAgain, as detailed above, the "actual account balance" may differ from the "amount due", if the customer the customer is on the budget because when on the budget the customer will pay the budget amount, not the actual balance at that time
On 10/13/and 10/14/15, a company representative thoroughly reviewed the account/budget with customer in an attempt to help the customer understand the billing/budget
Customer has since been removed from the budget and will be responsible for paying the actual consumption chargesAs of the 10/28/billing, customer has $due 11/17/
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The original request was not addressed in any wayThis is the same textbook response I received when initially calling themMy bill the month prior to being charged $due in November was $This does not indicate a billing method that allows anyone to budgetOver a $dollar difference from month to monthAs for there every other month estimated, my bill indicated there were months of estimates madeThe customer service overall is just lacking with this companyI have received no bill that is easily read to show usage
Final Business Response /* (4000, 18, 2015/12/01) */
The company stands by the prior company position/response
Meters within FirstEnergy territory are scheduled to be read one month and estimated the followingThe company's intentions and goals are to obtain an actual reading every other month; however, there are times when the company is not able to obtain an actual reading and the billing is estimatedWhen estimated, if over or under estimated, the usage is caught and corrected/billed with the next actual readingCustomer received three estimated billings on 01/20/15, 02/20/and 03/23/The company missed the 02/20/reading due to extreme temperatures/weatherAs detailed previously, there are times when the company is unable to obtain a reading and the billing is estimatedThe customer has the option at any time to provide a reading from the meter when estimatedAn actual reading was then obtained on 04/21/
The customer ending up with a credit amount due on two billings, 05/21/and 07/22/15, was not a result of the budget; however, the result of being over estimated
The customer was on the Equal Payment Plan, aka budget from the 10/21/to 09/22/billingsThe Equal Payment Plan is a budget program for residential customersThe budget is available to residential customers as a way to ease the budgeting of their utility billThis plan allows the customer to pay approximately the same amount each month in an effort to level out the high/low seasonal billings and also so the customer will not have to pay the total bill amount at that timeThe budget amount is calculated based off of the recent twelve month usage history and may adjust during periodic review (typically every three months) or during the customer's end of year trperiod (the end of the budget year/actual amount due)The longer the customer is at the residence, the more the budget will reflect the customer's usageIf the customer uses more, the budget may raiseIf the usage lowers, the budget may lowerWhen the customer is on the budget, the customer is responsible for paying the budget amount, not the actual account balance/actual usage at that timeAt the end of the year during the true up period for the budget, the remaining actual account balance (difference from being on the budget) becomes due at that time
Again, when the customer is on the budget, they pay the budget amount due each month, which could be different than the "actual account balance"The budget will also fluctuate based on usageIf removed from the budget, the actual account balance then becomes due and customer will be responsible for that amount
Also, meters within FirstEnergy territory are scheduled to be read one month and estimated the followingWhen estimated, if over or under estimated, the usage is caught and corrected/billed with the next actual readingThe customer also has the option to provide a reading on the estimated billing months in an effort to prevent an estimation, the company would bill based on customer supplied readingThe 05/21/and 07/22/billings were estimated billing months and were over estimatedAs a result, when the next actual reading was obtained the billings were corrected, resulting in the customer having a minimal credit amount due for that billing
Each billing issued to a customer details any past due amounts, payments received, budget amount, supplier charges if enrolled with a supplier (which this customer is), the actual consumption/usage amount, the total amount due, the actual account balance, total kwh used, etcAgain, as detailed above, the "actual account balance" may differ from the "amount due", if the customer the customer is on the budget because when on the budget the customer will pay the budget amount, not the actual balance at that time
The customer can also contact the company and request a two year account statement, which will detail account history
On 10/13/and 10/14/15, a company representative thoroughly reviewed the account/budget with customer in an attempt to help the customer understand the billing/budgetCustomer has since been removed from the budget and will be responsible for paying the actual consumption charges
As of the 10/28/billing, customer has $due 11/17/On 11/17/15, payment received
On 11/30/15, customer went through billing detailing $due 12/21/

Initial Business Response /* (1000, 5, 2016/04/25) */
02/09/- *** *** contacted Penelec to request service to *** *** as of 02/10/ Service was removed from *** *** name and the final bill was mailed to the Mineral Point address for both final and
Ms***'s bills *** ***'s final bill was issued in the amount of $due 03/03/ Penelec was notified on 04/18/by outside collection agency that *** *** was deceased
07/23/- *** *** contacted Penelec to request mailing address be changed for the location at *** to *** *** Company representative updated mailing address and ALL future bills have been mailed to that address
Penelec obtains an actual read every other month the off month is read is estimated on previous year history When a meter is estimated, the usage will adjust out with the next actual meter reading This location is vacant The estimated read is higher than the actual read and required a corrected bill to be issued
04/12/- *** *** contacted Penelec as she was confused with the billing for *** Company representative confirmed the account was billed on the equal payment plan (budget) and payments have caused a credit on the account Ms*** requested the budget to be removed and credit transferred to her other account in Mineral Point However there was a payment agreement for budget + $and the agreement was not removed from the account prior to credit being transfer This left an account balance of $due on Johnstown address
Corrections have been made to leave a credit of $on *** New bill mails 05/19/due 06/08/16.The account at *** *** correction were made and account balance is $due New bill mails 05/09/due 05/30/
If Ms*** is requesting to clear the final bill for *** ***'s in the amount of $she will need to contact Penelec, assume responsibility of the bill and request the transfer or she can pay the balance

Initial Business Response /* (1000, 5, 2015/09/03) */
On 7/29/the Customer contacted the Company wanting information concerning the rateThe customer was advised of the rate per kwhThe customer provided a meter reading of The Customer's meter reading was entered for monthly billing
The Customer was satisfied
On 8/24/the Customer contacted the Company regarding pending termination noticeAll factors were considered and all options provided to prevent terminationThe customer was advised that the amount needed to stop termination is $The Customer expressed inability to pay and dispute rights were issued placing a hold on the account until 9/8/
The customer's most recent bill was issued on 8/27/for an amount due of $This included past due balance of $plus current charges of $which included $budget plus $payment agreement minus $security deposit interest
The customer has accumulated arrears which has resulted in a past due amount carrying over each monthThe customer is not paying the full amount due monthlyThis has resulted in the customer receiving bills for $plus
The customer has a payment agreement of $plus budget bill that began on 7/23/

Initial Business Response /* (1000, 5, 2016/03/08) */
*** *** obtained service at this address on 06/29/The company routinely evaluates the credit standing and financial stability of the company's customersAs a result of the analysis, the company determined that the customer's account
was not adequately secured
Any security deposit that Mr*** would have paid on a prior account/address, is not in relation with this account/addressMr*** stated that he had paid a deposit back in Mr*** did not obtain service at this address until 06/29/The $has been requested for this account/address due to credit standing and financial stability of the customer
Since obtaining service, the customer has had a previous balance carry over to the next bill on the 09/25/15, 11/27/and 12/28/billings
Since obtaining service, the customer has had a disconnect notice issued on the 09/25/and 12/28/billings
On 12/28/15, a security deposit intent/warning message was included on the billing
On 02/25/16, the security deposit requirement in the amount of $was billed
On 03/06/16, a payment of $was received and applied towards the depositThe security deposit in the amount of $is now being held on the accountAt this time, the customer is current and will go through billing again on 03/28/

08/29/17,
customer contacted the company to submit an application for service at *** * *** ** *** *** ** ***.
The application for service was approved
09/13/17,
customer contacted the company concerning a loss of service at *** * *** ** *** ***
*** ** ***.
Customer advised that service was switched into his name on
08/29/17. Company advised that there are
two meters at the location and customer did not specify both should be placed
into his name. An order to restore
service was created. Customer requested
service be restored 09/13/17. Company advised
that every attempt will be made but service may not be restored until
09/14/17.
09/14/17,
service was restored. Company position:The customer contacted the company and submitted an application for one meter at the location. The application was approved. The call was reviewed and the customer did not request both services be placed into his name. The customer's claim is respectfully denied. Both meters at the address are currently active in the customer's name

Potomac Edison Lines Supervisor, went to the customer's
property today 06/18/18 and he also talked to the contractor, *** ***, who
had repaired the customer's yard both last fall, as well as went back and
repaired again this spring, knowing the weather would have damaged the
fall
seeding. When the contractor came back in the spring to repair the
yard, *** *** stopped them from working because she didn't think they
were putting down the proper grass seed. The owner of *** ***
talked to the customer, *** *** several times, and had explained to her
that he was putting down Kentucky grass seed, as well as a matting that
would keep the seed down. She said she wanted the same grass seed that
they put on her neighbor's yard. He explained to her that is what his men
were doing, same grass seed, etc., when she stopped them. She agreed then
to let them proceed. He also told her not to cut the new grass; it would
need to mature and seed. He did a site visit last week and found that the
customer had cut the grass, which would not only damage the new grass, but
would also discontinue some of the natural seeding process. He also
gave the customer his name and phone number and told her to call him if she had
any questions or problems. She did not call him at any time to let him
know her concerns. This was a large project in the customer's
development, and all of the surrounding yards were repaired around the same
time frame. The other yards have seeded and grown, and no other
complaints have been filed
Potomac Edison feels our contractor has done all he can do to satisfy
this customer and had told her to call him if she had any questions and/or
problems, which she did not do. He had also advised her not to cut that
area of grass. The customer ignored his advice and did go ahead and cut
the new grass area, which we feel would have interrupted the seeding process

Company records show service to *** *** *** *** *** ** began in the name of *** *** effective 11/27/A deposit of $was assessed as a new customerThe company has no record of requiring Mr*** to pay a prior tenants billingThe Company did require change of household
verification prior to approving Mr*** for new service