FirstEnergy Corp.

I am rejecting this response because: I had only made a payment directly to the company instead of collections after being advised in May the collection account was closed I was on hold with Penelec for over mins trying to figure out why the account was pulled back to the company I was then advised by the rep I could begin making payments directly to Penelec When trying to do this in the following months I received conflicting informationUntil I receive a statement from the agency with an updated amount due "reflecting my May payment", I will not make any payments at all to either Penelec or the agency since as of 7/19/I was being advised by both entities they were not responsible for collections of the bill at that time

*** *** filed a claim on 3/30/for alleged damages subsequent to a sudden and unforeseen equipment failure on 3/29/Her damages included her furnace, refrigerator and security systemOur crew responded timely and made the appropriate repairsNo other claims have been placed regarding
this specific incidentThis incident was not related to a willful or wanton act by our company employeesThe customer was advised that the Company will endeavor, but does not guarantee to furnish a continuous supply of electric energy and to maintain voltage and frequency within reasonable limitsShe was then given suggestions for stray voltage protection, and her claim was respectfully denied

Ohio Edison records show in the
last months there have been sustained outagesOf the sustained outages,
there were from trees outside of the trim zone. Tree trimming is
done on a four years cycle and was last completed on the circuit in
04/19/7:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
06/18/9:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
06/29/9:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
08/10/4:AM - The interruption lasted for minutes and
affected customers. The cause of the outage was animal
11/21/11:AM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
Although of the outages were
caused by trees outside the trim zone, Engineering will review
downstream from a 65T fuse and engineer a job to make any reliability improvements
deemed necessary. Engineering will review by the end of and any
reliability improvements will be completed in 2018.
On
11/27/Power Quality & Reliability Engineer contacted MrPerch
regarding the above outagesEngineer explained to the customer that we trim
the trees every four years but the trees that fell into the line were outside
the clear zone. MrPerch expressed frustration that his
neighborhood is always outIt was pointed out to MrPerch that before this
year he only had one outage since 2011. Engineer also told the customer
that he will review downstream from the 65T fuse on Koons Road. The
customer seemed satisfied with the call and our plans

The customer has been mailed copy of the original bill, and advised of its origination and validityThe applicable debt was sold to an outside vender for collectionJcp&L no longer holds the customer responsible. The fraud investigation, and public records indicate the said customer was the customer of record at the time of the billing, at the Jackson location and the debt is still open. Payment or dispute can be made, through the current debt owner. The customer was instructed on how to file a identity fraud report with FTC / police

I left a message for ret call from customer and will consider one time waiver with agreement of on time payments. Company's request for deposit is in compliance with NJAC 14:3-Deposits for service (d) and company tariff section 3.09.(a) A utility may require a reasonable deposit as
a condition of supplying service, in accordance with this section.(d) A utility may require an existing customer to furnish a deposit or increase their existing deposit if the customer fails to pay a bill within days after the due date printed on the billThe deposit required shall be in an amount sufficient to secure the payment of future billsGuarantee of Payment: Where the credit of an Applicant for Service is impaired or notestablished, or where the credit of a Customer has become impaired, a money deposit or other guaranteesatisfactory to the Company may be required as security for the payment of bills for Service before theCompany will commence or continue Service.

Initial Business Response /* (1000, 5, 2015/12/21) */
Customer called 12/04/regarding a high estimated billCustomer stated the place was vacantThe representative explained the estimate was based off of last year usage and advised he would rebill the account for zero usageCustomer was
advised she would have a $customer chargeCustomer disconnected the call and a dispute letter was issued(It appears the account was backed out for a rebill but usage amount was not changedCustomer was issued another bill for same amount of $193.46)
Customer called back 12/11/regarding the high estimated billCustomer advised she could not obtain a reading because she was not at locationThe representative explained our policy was to estimate every other month and advised that the meter would be read on 12/30/When a customer's meter is estimated, the usage will adjust out with the next actual meter readingCustomer refused to listen to representativeVerbal rights were providedCustomer disconnected the call
As part of the Company's billing process, we will read the meter every other month If customer wishes to have all actual readings, he is invited to submit his own reading during the months the bill is scheduled to be estimated
When a customer's meter is estimated, the usage will adjust out with the next actual meter readingIf a meter is under estimated, it would cause the next actual bill to be higherIf the meter is over estimated, the next actual bill would be lower
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because they DID NOT issue a new bill with zero usage They re-issued the same bill When Penelec issues a bill representative of their promise, then we will issue check for payment
Final Business Response /* (4000, 9, 2016/01/05) */
Records indicate that Company obtained an actual reading on 12/29/of indicating from customer's last actual reading of obtained 10/28/15, the customer used kWhWhich would be an average of kWh or $for customer's prior two bills (billing period 10/29/15-11/30/and 12/01/- 12/29/15)
Unfortunately, as stated previously as part of the Company's billing process, we will read the meter every other month If customer wishes to have all actual readings, he is invited to submit his own reading during the months the bill is scheduled to be estimatedIf customer is not at property and they receive an estimated bill - he can contact the Company to request we obtain an actual reading instead of waiting until the next scheduled read date
When a customer's meter is estimated, the usage will adjust out with the next actual meter readingIf a meter is under estimated, it would cause the next actual bill to be higherIf the meter is over estimated, the next actual bill would be lower
Final Consumer Response /* (4200, 11, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The attached bills do not reflect their response

Initial Business Response /* (1000, 5, 2016/04/06) */
Customer called 3/22/to apply for serviceA Mrepresentative went through the application process and advised a deposit of $would be needed since she was a first time customerThe representative advised she was unable to waive
the deposit and provided the guarantor optionService was scheduled to start effective 3/28/and the deposit was billedCustomer was not satisfied and verbal rights were provided
Later that day, Customer called back in regards to a guarantorThe person provided was acceptable and the guarantor letter was issuedCustomer was not satisfied and verbal rights were provided
Revdex.com complaint was received 3/24/
On 3/25/16, The signed guarantor form was received and the deposit of $was waived
Please note: The deposit amount was based on the usage at property customer was moving to
Initial Consumer Rebuttal /* (3000, 7, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was a customer for years...my name was on the account that paid the bill for years yet they insisted I pay a rather large depositFor the last year I had PPL which I never had before and they did not require any depositThey then said it was because of my credit history...which I looked up..my credit report states that I made payments and were on timeI understand this policy for a y0oung person with no credit history but I feel this is an unfair business practice that they impose on their customers because they are a monopoly and they can...imagine the money that they collect as deposits undeservedly and unfairlyThis is an unfair business practice and discriminatoryAt years old and a past customer of meted for years the fact that I had to get a guaranteer or pay a dollar deposit is an unfair business practice

Initial Business Response /* (1000, 5, 2015/09/10) */
The company did not transfer ex- husband's balance to *** ***
*** *** had service in her name at ***, ***, ** from 03/11/to 08/28/Final bill balance of $1,
*** *** then obtained
service at ***, ***, ** effective 08/28/On 04/17/15, the outstanding final bill balance in the amount of $1,from ***, transferred to the active account
On 05/20/15, after the final bill transfer, the company offered a payment agreement on balance and customer agreedA payment agreement of $monthly + budget was set upBudget at this time is running $The budget is available to residential customers as a way to ease the budgeting of their utility billThis plan allows the customer to pay approximately the same amount each month in an effort to level out the high/low seasonal billings and also so the customer will not have to pay the total bill amount at that timeThe budget amount is calculated based off of the recent twelve month usage history and may adjust during periodic review (typically every three months) or during the customer's end of year trperiod (the end of the budget year/actual amount due)The longer the customer is at the residence, the more the budget will reflect the customer's usageIf the customer uses more, the budget may raiseIf the usage lowers, the budget may lowerWhen the customer is on the budget, the customer is responsible for paying the budget amount, not the actual account balance/actual usage at that timeAt the end of the year during the true up period for the budget, the remaining actual account balance (difference from being on the budget) becomes due at that timeWhen a payment agreement is offered/set up, it is set up as an installment amount towards the outstanding balance + the budget
On 07/29/15, customer contacted the companyThe representative advised not in termination status at that timeCustomer was provided with the past due in the amount of $and the current of $due 08/13/15, totaling $1,
On 08/04/15, company spoke to customer and advised that the transferred amount of $1,is validService was in her name, she would be responsible for balance
On 08/24/15, customer went through billing again with a past due in the amount of $1,and current of $due 09/14/15, totaling $1,
On 08/28/15, customer contacted the company and advised that her place of employment had sent a check in the amount of $1,in on her behalf towards her account and that payment was not showing as applied to accountCustomer stated check had cleared the bankThe representative advised to send copy front and bank in of cancelled check so can be reviewed
On 09/02/15, company received copy of cancelled check for $1,300, which applied towards customer's employer's accountThe company moved that payment over to this customer's accountPayment is now showing as appliedCustomer can contact the company for confirmation of this as well
Initial Consumer Rebuttal /* (3000, 7, 2015/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they still are not working with me to lower my budgetis unaffordableI don't want to be stuck with that for yearsHow can they help me to lower it?
Final Business Response /* (4000, 9, 2015/09/18) */
The company stands by their position
On 09/02/15, company received copy of cancelled check for $1,300, which applied towards customer's employer's accountThe company moved that payment over to this customer's accountPayment is now showing as appliedCustomer can contact the company for confirmation of this as well
Unfortunately, the budget cannot be lowered to meet an amount that the customer wants/requestThe budget at this time is running $The budget is available to residential customers as a way to ease the budgeting of their utility billThis plan allows the customer to pay approximately the same amount each month in an effort to level out the high/low seasonal billings and also so the customer will not have to pay the total bill amount at that time"The budget amount is calculated based off of the recent twelve month usage history and may adjust during periodic review (typically every three months) or during the customer's end of year trperiod (the end of the budget year/actual amount due)"The longer the customer is at the residence, the more the budget will reflect the customer's usageIf the customer uses more, the budget may raiseIf the usage lowers, the budget may lowerWhen the customer is on the budget, the customer is responsible for paying the budget amount, not the actual account balance/actual usage at that timeAt the end of the year during the true up period for the budget, the remaining actual account balance (difference from being on the budget) becomes due at that timeWhen a payment agreement is offered/set up, it is set up as an installment amount towards the outstanding balance + the budgetA payment agreement of $monthly + budget was set up on the account for the customer

Potomac Edison records reflect Ms***
was assessed a security deposit in the amount of $on her August 25,
billing statementUpon review of Ms***’s account and her recent request,
Potomac Edison will agree to the waiver of Ms***’s security deposit at
this time
However, the Company reminds
Ms*** that future late payments may result in the reassessment of a deposit

Initial Business Response /* (1000, 9, 2016/02/11) */
On 9/09/2015, a new party called to take over the service at *** as of 9/10/This automatically closed *** ***'s account as of 9/09/A final bill was issued to Mr*** on 9/15/
On 12/24/2015, the
new party called to close the account as of 12/28/2015, as he has movedThis request was processed and service was turned off on 1/04/
On 1/04/2016, *** *** called because service was turned offHe is still residing at this locationThe new party that had service placed into his name provided us with an incorrect addressThis closed Mr***'s account as of 9/09/That new party then closed his account, which generated a disconnection order, causing service to be turned offMr***'s account was re-activated and an order was created to turn the service back onThe customer was advised that we will attempt to reconnect the service tonight, otherwise it will be turned on tomorrow
Service was reconnected on 1/05/
Company's position: The account was closed as of 9/09/due to a new party calling to take over serviceThat new party provided the wrong addressNo bills were issued to Mr*** between 9/16/and 1/25/Mr*** called on 1/04/to advise us that service was turned off and he is still residing at the propertyThe Company reconnected the service within hours of being notified and Mr***'s account was re-activatedBills were issued to the customer on 1/25/This was not a Company error, as the Company would not have known that the new party provided the incorrect address when he opened and closed his accountIf the customer needs payment arrangements, he should call customer service at ***

Potomac Edison became aware of
the order for meter to be changed late last week. The electric meter on Mr***'s account was exchanged
11/01/16. This should resolve the issue

Initial Business Response /* (1000, 9, 2016/04/07) */
Customer should call to schedule an Edgerton investigationtimes we have left hangers to schedulecustomer must be at location to completeUsage is considered accurate and correct, for this size apt Previous conversations
with the customer have explained usage
Initial Consumer Rebuttal /* (3000, 11, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not know what a "hanger" is, and this is the first time I have heard any communication regarding calling the 800-numberAgain after multiple timesThe meter is running fast and slow depending upon the time of the day, regardless of the change in items plugged inThis is the problemI will call the number listed today to have someone come out and meet me to inspect

Initial Business Response /* (1000, 5, 2015/11/05) */
The customer's account is on the Average Payment Plan, as known as the budget The Average Payment Plan allows customers to level out high/low seasonal billsThe monthly amount is calculated based on the recent month history and is based on
a day billing period, unless the bill is less than days or more than days then the APP is prorated based on the number of days in the billing cycle The monthly amount adjusts based on a customer's consumptionAnniversary billing prevents the customer from having to pay a lump sum at the end of the month period by taking the A/R balance (debit or credit) and dividing it over the next average payment plan amounts
The billing cycle is in accordance with Potomac
Edison's tariff per the WV Commission rule 10.cwhich states "Bills shall be rendered, as nearly as practicable, for day periods However, bills for less than days or more than days shall be prorated on the basis of the ratio of the number days in the period to thirty days."
Payment is due days after the bill is rendered per Potomac Edison's tariff N.d A payment would not be due on weekend or a holiday

Ohio Edison records show in the
last months there have been sustained outagesOf the sustained outages,
there were from trees outside of the trim zone. Tree trimming is
done on a four years cycle and was last completed on the circuit in
04/19/7:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
06/18/9:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
06/29/9:PM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
08/10/4:AM - The interruption lasted for minutes and
affected customers. The cause of the outage was animal
11/21/11:AM - The interruption lasted for minutes and
affected customers. The cause of the outage was Trees off Right-A-Way
Although of the outages were
caused by trees outside the trim zone, Engineering will review
downstream from a 65T fuse and engineer a job to make any reliability improvements
deemed necessary. Engineering will review by the end of and any
reliability improvements will be completed in 2018.
On
11/27/Power Quality & Reliability Engineer contacted MrPerch
regarding the above outagesEngineer explained to the customer that we trim
the trees every four years but the trees that fell into the line were outside
the clear zone. MrPerch expressed frustration that his
neighborhood is always outIt was pointed out to MrPerch that before this
year he only had one outage since 2011. Engineer also told the customer
that he will review downstream from the 65T fuse on Koons Road. The
customer seemed satisfied with the call and our plans

I am rejecting this response because:First thing: I do remember telling the guy that we would need service for the construction workers, but whatever, I find it stupid
that all I am getting is the run aroundYou have all of my information can you not just initiate a temporary service request? Why is that not a box that you can check on the form? Let me know if I call in and request a temporary service request "if you can't do it now" then how long before they come out and set the poles for that service? I was told that they would be starting on the home in approxMarchOr is there some kind of a form that I have to fill out again? Am I going to get charged more money? If so this is gonna be one mad mama

Application of *** *** /*** is denied/Rejected Tariff "circumvention of debt" attempted by change of name. He was advised of the deceptive practices at the premise to avoid debtsLease has ***, *** and *** ***Board OF Public Utilities also advised. Application
DeniedNeeds $down, inspection by Township on the meter due to tampering. Medical certificate, would be accepted under prev account, and was accepted howeverNew document needed and bal would need to be paid in days

An update has been provided to the Electrical contractor and the Company will continue to expedite the work as quickly as possible.

Initial Business Response /* (1000, 5, 2016/02/04) */
In reviewing Ms***'s account, I have determined that although she does pay after the due date, she is paying the balance in full before the next billing cycle, therefore OE agrees to a deposit waiverBills are due days from the date
the bill is issued, which can change due to weekends and holidaysMs***'s bill during the past months have been due between the 10th and the 15th of each monthAccount balance is now $due 2/12/
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The Company was not contacted by the customer to cancel the electric service. The service was cancelled in the customer's name when a new customer called to place the service in their name as of 5-1-17. The service end date on the account is 4-30-and a refund of was issued
6-17-to the mailing address on the account of *** *** *** *** *** ** ***

Initial Business Response /* (1000, 5, 2016/06/23) */
02/04/16, customer contacted the company concerning a bill mailed 01/29/in the amount of $($arrears and $current bill) due 02/12/ The customer questioned the amount of the bill as the usage had increased The company
reviewed the appliances in the residence and advised the customer that with the decrease in temperature the usage will increase due to the electric heating being used in the home Customer requested the meter be tested for accuracy An order was issued to remove the meter and have it tested
02/08/16, company tested the meter for accuracy The meter tested at 99.58% accurate which is within guidelines
05/10/16, customer contacted the company concerning a bill mailed on 04/28/in the amount of $($arrears and $current bill) due 05/12/Customer advised that he did not contact the company to close the service as he did not want to wait on hold Customer expressed the opinion that the bill was incorrect and would not be paid Customer ended the call
06/02/16, an applicant contacted the company requesting service begin in their name effective 06/02/ The account in the name of *** *** is closed effective 06/02/
The company's maintains the position that the bill is correct as rendered and *** *** is responsible for the balance Mr*** did not request the service in his end The only reason the service closed in his name on 06/02/was due to an applicant being submitted for the service from another customer
The residence is an all-electric location Historically, the usage will increase during the heating season due to electric heat being used Even a vacant location will use electricity (refrigerator, water heater, heating/cooling) unless the main breaker is placed in the off position
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no way a bedroom apartment used that much electricityThe AC was on full blast for the summer months I lived there, and when the winter hit I barely even used any heat and yet the bill was times as highThis is a company that has a whole list of complaints and bad reviews from over billing customers for too much usageThey billed me for months AFTER I had vacated the premises, and after I had contacted them regarding that I had left
Final Business Response /* (4000, 12, 2016/07/08) */
The company stands by the position that the bill is correct as rendered The customer did not submit a request to end the service The balance is the customer's responsibility As a residence using electric heating, the bill will increase during the colder months
Final Consumer Response /* (4200, 14, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept their proposalThey are a low rated company notorious for over charging customersThey also sent me a disconnection notice for April, never paid my bill, and got sent 2-more disconnection noticesFunny thing is when I went to move out the rest of my stuff my neighbor had a notice of disconnection while my service was never disconnectedThese people clearly got something mixed up but refuse to take responsibility