FirstKey Homes Reviews (74)
In 2019 the water was shut off due to non payment.
This morning our water was again shut off due to nonpayment.
In 2019 we were able to get the issue resolved in a day. Today no one is answering the phones at any of the numbers we have called. Some numbers state that the offices are closed, while one number said there were 112 callers on the line before me.
I actually got a call back from someone regarding another issue and they transferred me to resident services who put in a ticket with the utilities coordinator. I am told they have 24 hours to look into the issue.
In the meantime, our house has no water with two adults working from home and children in remote learning.
You don't want to rent from FirstKey anyway. They suck. They are slumlords and will do nothing but increase your rent every time the lease is up for renewal. They give you notice 60 days before the end of the lease and require 60 days notice of non-renewal or you lose your deposit. Everything they do is a manipulation of every rental law in the book. They will refuse to fix anything that costs money. I have been living in a Florida home owned by these s[censored] for the last 5 years and the AC went out 2 months ago and they still haven't fixed it. Incidentally, it's the middle of summer and my 80 year old mother lives with me, they don't care. I reiterate, DO NOT RENT FROM FirstKey Homes.
Finally, sent someone out to check the roof and attic. Lord, let me tell you what they found. How about rodent infestation, wet wood beams that the guy says could be mold. Again, instead of fixing they told him to only paint over it, which never happen and the rodents, I guess are still there because it was not addressed either.
Because of these things, covid and change in income status I chose to terminate my lease early. I gave a 60 day notice and thought that would be acceptable. My mistake. To think humanity would prevail. I asked about the move out inspection and was told no one could meet me due to covid. How ironic, right? Again, I took photos. I left the house in better condition than when I found it minus the rodents.
On January 6th I received a move out statement of charges 3690. The withheld my security deposit which left a balance of 1915. They then charged me 30.98 for damages, some of which were from the water damage they only painted over, that continues to come back.
I spoke with Chis from corporate, who is an a[censored] by the way. He informed me that there is no normal were and tear. So even though the water damage is from there unfixed issue the charge is what it is and only their photos matter.
I would not recommend firskey nor the house located at 2411 quaker landing rd. Although, they did fix the roof. They did not repaint (Chris stated they only have to paint every five years) nor did they fix the attic, mold or rodents.
At this point I refuse to give my money to this company if it is this hard now I can only imagine being locked into a lease. You guys are really trash and Ш wouldn't encourage anyone to rent or purchase from you
All of them. Anything that says FirstKey Homes on it is to be avoided. They are the absolute worst.
Just so everyone knows... I have never been late or missed a payment with this place, but forget customer loyalty or any empathy.
days before move-in, November 7th, we found that the bathroom sinks did not drain wellWe were told, "I wouldn't worry about it, I know a guy" by a guy named ***Of all the issues with the house that we could overlook, this was not one of them In addition, the company really fumbled the ball with how they explained the cost for the rental agreement (First months rent, security deposit, the actual deposit and their "special" of a month free! [supposedly in December])After being explained it several times by the agent, we still had no idea so we asked the company by emailThey couldn't get it to us straight either but we needed a place so we took itBoy DID we take it The drainage issue was never repaired and, in actuality, was worse than we thoughtIt drained slowly and sometimes not at all We tried clearing the drain ourselves but it did not seem to affect the flow in the slightestWe contacted them several times over the course of two months before they finally had someone come out to fix itEach time they told us that someone would be in contact with us to setup a date and timeObviously, they either lost our appointment or did not care to do it Even further with the maintenance, there are issues we contacted them about the first week that, months later, still have not been looked at They are not minor in nature eitherWe have no problem doing any maintenance at our house because we can fix many things ourselvesYet, we won't risk it when we know BLT could charge us for damages or liability As far as the money situation went, we paid the security deposit and the rest of the deposit plus the pro rated amount for NovemberEverything seemed fine but close to December, we paid the rent and checked it onlineIt showed that we actually received the credit towards the first month, with the pro rated remaining amount as being used towards the second monthWe were told, to start with, the credit would work towards the December amountWhen we paid towards December and checked it out online, it looked like we were squared away until February 1st! That looked ridiculous so we attempted to contact them times over weeks before they gave us a call on the 3rd week [redacted] the finance guy said we were good until February and that we didn't have to worry, it came up on his sideWe were somewhat perturbed by this but saving money is never a bad thing so we just moved on January 4th comes along and BLT deducts the rent out of my account for billsWe were not expecting it so the account did not have anything close to the amount stored inThey did not try to contact us until a couple days after we noticed it ourselves, around the 9thMy roommate, a music teacher at a local school system, had to stop his class so that he could make an emergency payment (to avoid eviction)So we had to deal with overdraft charges and potential evictions, all because a guy named [redacted] told us "Not to worry" All in all, we've had a pretty rough experience hereI was cut off on the phone by people in the home office and the people at the local office are so incompetent that the home office took control of practically anything that did not NEED to BE local They may be rude but its only going to work against them
This is by far the worst company I have ever dealt with I cannot even find a place to begin telling my awful experienceThere is so much to tell it's sickeningFrom day one it has been miserableWorst part is the unprofessional and highly unethical Indianapolis area managerShe has no business managing anything with her infantile schemesI felt like I was dealing with a teenagerNot to mention the lack of understanding or compassionI cried to this woman begging for helpI was pregnant in July with no air conditioningThat is just one of the many issuesThe last year has been endless maintenance problems that have went unresolvedI have paid out my own pocket to fix things and it has literally been a year since I was promised several repairs to be doneNever happenedThe contractors that came to my house didn't have anything nice to say about this company eitherThe company won't answer or return my callsI just hope and pray that I can end my lease and never experience a company like this again
Let me just start out by saying, moving and finding a nice/friendly rental home in a different state is never easy, especially between work and the upcoming holidays. If you or anyone you know that is looking to rent for the next year or so, stay as far away as possible from FirstKey Homes!
Unreasonable denial of application for rental less than 24 hrs after submitting and before requested documents could be provided.
On Monday, Nov 25, 2019, around 3 pm CST, my fiance and I submitted online a joint application for the rental home 7809 E. 49th Street in Kansas City, MO, after paying the $70 fee. Given that I work in the Airline Industry and my fiancé is an Attorney, we were willing to sign the 16 month lease agreement, as I might add that we have NEVER had any problems with a previous lease agreement in our life. At 4:05 pm my fiancé received an email from Marissa Heart-Harper in FirstKey's Georgia office requesting additional documentation from Bradley. My fiance and I were driving back to Western KY from Kansas City when he received that email and was going to upload the requested documentation the next morning, Tuesday, Nov 26. However, Tuesday morning, I logged into FirstKey's application portal only to discover we had already been denied, with no explanation given. Bradley called the leasing agent in MO (Chanel Cox) twice on Tuesday, Nov 26, and never received a call back. Chanel Cox is also the same person I spoke with prior to looking and applying to the rental home via phone. After we couldn’t reach Chanel yesterday, might I add, trying multiple times, Bradley called Marissa Heart-Harper in the GA office twice on Tuesday, Nov 26, and have yet to receive a call back as to the unreasonable denial of our application BEFORE we were given the opportunity to provide additional documents, including the documents specifically requested. At this point, we have no desire to do any business with FirstKey Homes and only want the $70 application fee refunded since we were NOT provided the opportunity to provide the REQUESTED information before being denied.
We will be contacting the RevDex.com's Online Complaint System, and once we do have a home in Kansas City, we will be informing everyone and making it certainly known to NOT waste their time doing any business with FirstKey Homes. It has wasted our time and I have never been so disappointed in my life.
Do NOT rent from this company! Horrible. Our rental house is a mess. Mold in basement, rodents living in the basement and water pouring in the sliding door. They could care less. You can call and call and call them and nothing gets done! Again, DO NOT RENT FROM THIS COMPANY or you will be sorry!
I am getting ready to start a class action lawsuit. This is the worst company ever. Allllll the workers are hateful and evil. I received a call from Darlene form South Florida Andrews office off Cypress Creek. She returned a call because I'd explained to her I would be late for rent because my employer retired amd I found anotjer job which paid way more less. When I started renting with First Key Homes 5/2018 I was making $19.00 an hour. Now my new job only pays me $15.95 which is a huge decrease. I reported this to first key homes in July of last year (2018) and nothing was done. Fast forward. I began being late for my rent because I had to always borrow money from people and they always charged me an extea $200 for late fees whenever I was late. I thought it was strange. So, I missed some days from work earlier this month because I was sick and couldn't go in and I have not accrued any paid time off as of yet because I am still new. I called them to see if they would take what I had which was $1600 and I would bring them back the other portion I. september 20th when I get paid. They said unfortunately they cant accept partial monies that it had to be all of it. Fine. So, I called First Key again to ask if I could have a one time courtesy of paying my rent on Today, September 20th 2019. They young lady Darlene (I pray this is her name) called me back last week and said yes why not we do it for some of our renters. She then asked me how much was I being charged for late fees and I told her $200. She said WOW! Are you serious. I said yes I am. She said well not anymore after today. She said your late fees will now be $75 like they should have been in the first place. I said your kidding me right. She said no. I'm serious. She said also, I am looking at your account and it seems as if they have been crediting your account back all the $200 I'd ever been charged. I said oh no they didnt because if that is the case then why am I still being charged over $2000 for my rent? She said she had to call me back. Low and behold, Esther send me an pre-eviction notice on the 13th. I thought nothing of it because I was told I could go ahead and pay on the 20th. I log into my account on cafe rent and it shows how they were crediting my account the $200. I screen shot all of it. So my question is who is stealing the money. I just find it so strange I get the eviction notice right after I am told about all of this. So, I wake up and go down to the office this morning at 9am. I had the full monies. I was told they could not accept the money because First Key has already been to court and filed for eviction on me. I had the money order with me and they turned it down. They say the only way I could pay is if I give them an extra $800 to stop the eviction plus turn right back around and pay my October 1st rent. That's a lot of money. I have no where to go so now I am just going to be homeless. They never fixed anything in my home since I lived here. My kitchen sink has been linking since May 2018 and all they do is come out, halfway fix it... It stays for a couple days and then floods all ovwr again. They ate the worst. Now only will they have my security and my last month which I paid last year to move in but they also will have this eviction on my credit so I'll never be able to find my kids and I another place to live.
FirstKey Homes Rating
Description: Property Management Companies
Address: 1850 Parkway Pl SE STE 900, Marietta, Georgia, United States, 30067-8261
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