FirstKey Homes Reviews (105)
A couple of hours later when my husband went in to upload his documents,the price of the home had been raised 400.00. Again, when I called today and spoke with customer service, I was told we were the only applicants.
Now I understand the market is currently in a bit of a supply and demand crisis, however, there is much to be said about being honorable and ethical as a property management organization.
I called to try and insure our rate would be honored. The realtor agreed it should be but First Key had other plans. They refused to do so and cited "We want to keep the rate where it is since we have leased comparable homes in the area..." They obviously know they can get more and were more than willing to price gouge the only applicant they had.
Although I can understand business is business, To blatantly let the consumer know they are more interested in making a few extra bucks and "sorry not sorry" is pretty unethical and just greedy. Their pricing coordinator has absolutely no tact, no grace or communication skills.
This was an absolute gift. If they exercise this kind of behavior in the initial stages of an application, I imagine there would be more negligence and undesirable business tactics to be expected had we signed an actual lease. Stay away from this company if you are looking for a home.
Refused to accept our service animal paperwork
Never paid rent late
I will make sure this company is punished for there actions
They are taking advantage of common citizens
But let’s get to the current problems. Since we have moved in our hot water heater randomly turns off, yes I can go into the attic and hit the reset button to restart but when you really want a hot shower you really want a hot shower. I know multiple maintenance techs have been out to look at it, but how many times can you replace the thermostat or turn down the heat of the water heater. Iit is almost like no one keeps notes, keys them into the system, or reads the past history before coming to fix anything.
Then at the beginning of this year, our garage door quit closing completely. The job was outsourced to a third party vendor, whose idea of setting an appointment was calling the morning of and asking if anyone is going to be home. When we were finally able to meet at the house, they didn’t ask to move the cars out of the garage and proceeded to bang the metal fixturing for 15 mins before leaving, and yes it did finally close all the way. That is up until last week, when the garage door wouldn’t open at all. And no there isn’t a cord for me to pull and manually open the garage, which I would have seen and noticed had we actually had the virtual walk through with this company like we asked.
So all of this to say, last Friday 03/25 I called the maintenance phone number and asked for a maintenance supervisor. Apparently this company doesn’t have the means to transfer or give out other departments phone numbers but can instead take a form and submit it to whoever is supposed to see. Well fast forward to 04/01, I still have yet to hear from the maintenance supervisor from last week. I called back today and placed my number in the que, that didn’t work and this afternoon after which I am sure they called and answered the 10 people in front of me, I called back. Once again told the system isn’t set up for someone to speak with a maintenance supervisor but a form could be taken and submitted.
I decided to google the Memphis office so I could finally speak to someone who works in the Memphis area and not from a remote location. The office showed they were open until 530pm, I arrived at 520pm and the office was completely empty. Apparently it was a short day for everyone.
So here I sit maybe I will have hot water tonight, maybe I will have to reset the water heater again. Maybe I can get my cars out of the garage, maybe not. I am so upset that we actually renewed our lease with this company of incompetent, poorly ran management and even worse “maintenance techs” who do just enough to fix it for the moment.
They offered to let me use the application fee towards another home. Absolutely not!
Horrible company with no customer service and no integrity.
After applying for a rental house with FirstKey Homes a week ago my application has been bouncing back and forth between "Pending" and "Denied' without explanation. I have been trying to call the main number for days but after being on hold for 30 minutes it would disconnect my call. The number I received for the property manager just goes straight to voice mail and he does not return my calls. E-mails go unanswered as well.
After finally speaking to a person in the call center during my 6th attempt, I was told that there is some kind of computer glitch causing problems with my application. He gave me the phone number for someone called Jesus who should be able to reset my application and resolve my issue. This person however does not answer his phone and there is no voicemail set up.
All I can assume is that this company scams people out of the application fee without ever actually processing anything. It is a true shame, because the house was absolutely beautiful.
I asked my real estate friends if they were familiar with the company. I thought it seemed odd that First Key owns the majority of great rental homes in Missouri. Many of them have been on the market a long time which is odd in this market.
What I uncovered was alarming! First Key is allegedly paying cash above listing price to buy homes across the area. They are saturating the rental market with their homes. People apply online, paying $49 for each person that will live in the home. The applications are denied and they keep the money. They are likely raking in thousands a week on each home in denied application fees. The home I looked at has been on the market for almost two months.
I’m turning First Key into my state’s Attorney General. I suggest you do the same. They shouldn’t be able to get away with this.
My boyfriend and I moved into our house with First Key in August 2021. On September 22nd, our electric was shut off. We called every phone number we had to reach First Key multiple times, but never got an answer. My boyfriend and I both had work that day, and the temperature in our house was dropping. I was unable to get ready for work, make myself food, or charge my phone. Knowing that First Key wouldn’t answer the phone or help us resolve the issue before it got dark out and even colder, I called the City directly to find out why the electric was shut off. They informed me that the bill for June/July 2021 (when we hadn’t even moved in yet) was not paid, and that First Key was sent multiple notices that the electric would be shut off. He said I would have to pay almost $200, which included the late bill and the fee to have the electric tuned back on. I paid the bill and was told I should put the account in my name, so this doesn’t happen again. After sending all the proof to First Key to get reimbursed for this, my boyfriend got an email from them saying we are ineligible for reimbursement because I put the account into my name, so they aren’t responsible for the bill. I, again, sent them proof that it wasn’t changed into my name until AFTER I paid THEIR late bill. We have now been waiting for answers and have gotten none. It is so ridiculous for them to say we are responsible for a bill when we hadn’t even moved in yet. We had to deal with our electric being shut off for a full day because of their incompetence. This happened AGAIN when the trash company refused to take our garbage, saying that an account had never been set up for us.
In addition to this, we have been living with mold on our ceiling in the kitchen since September! Maintenance inspected it on September 20th and told us that we need a new roof ASAP. I am very allergic to mold, and First Key keeps denying the bid to get it fixed. It is now January, and they haven’t approved the work order or taken any steps to get rid of the mold.
Lastly, good luck trying to get a hold of a property manager. In the 5 months we’ve lived here, we have been given at least 4 different phone numbers for property managers. Any time we call any of these numbers, we leave a voicemail that is NEVER returned. Any time we call the main phone number, they tell us there’s nothing they can do and that we need to talk to our property manager. When we tell them we’ve never gotten our calls returned, they just keep telling us they can’t help.
Sorry for just randomly replying, but I am in a similar situation in regards to maintenance issues. After getting NO WHERE locally, I just contact https://www.cerberus.com/our-firm/locations/ - the owner of first key, and they are escalating my concerns to contacts that are not available to us as tenants. Hopefully this will trigger a response Local Office and you are able to get resolution.
How did you pay your deposit and rent.Im trying to see if I'm actually working with first key or a scammer
My son and daughter-in-law have been trying to get broken garage doors fixed for a month. They have called everyday and are promised someone would call back later in the day. Never happens. There are numerous BBB complaints on this company. My daughter-in-law is going to file a complaint with them as well. Maybe that will help.
FirstKey Homes Rating
Description: Property Management Companies
Address: 1850 Parkway Pl SE STE 900, Marietta, Georgia, United States, 30067-8261
Add contact information for FirstKey Homes