Fisher Wallace Laboratories

Greetings, The customer, [redacted] , purchased the Fisher Wallace Stimulator on The order was shipped the same dayAccording to the [redacted] tracking number, [redacted] , the package was scheduled to be delivered on On 417, MrB [redacted] called us to inform us that he would be rejecting the package because he did not want to pay the duties and taxes associated with the packageI spoke with my manager and immediately afterwards call MrB [redacted] backHe did not answer and so, I left a voicemail informing him that we could refund him for the duties and taxes so that he may get to try the deviceI told him that he just needed to send us a copy of the receipt for the paid duties and taxesI also sent him an email that you can see in the attached pdf fileOn 417, he emailed back saying his phone was not working, to just email him [redacted] successfully delivered the package on at 12:21pm ESTOn 417, MrB [redacted] emailed us to say that he had not received the package and that he was not home at the time of deliveryAccording the [redacted] tracking, MrB [redacted] signed for the package on You can see proof of delivery in the attached pdf fileWe informed MrB [redacted] that we would set up a [redacted] trace to see what exactly happened with the deliveryOn 417, a [redacted] trace agent called Fisher Wallace to inform us that the package was successfully delivered on The trace agent said that initially the credit card used to pay the duties and taxes was declined, but that it was processed successfully on the second attemptFurthermore, the agent reported that the deliveryman left the package with MrB [redacted] MrB [redacted] emailed us and insisted that he did not sign for the packageWe told him that we could set up a 3-way call with [redacted] and him to see what is going onMrB [redacted] ignored this plan and said he checked with his neighbors and none of them had the packageToday, 417, MrB [redacted] reported that his roommate had signed for the package on and since they both have the same credit card, his roommate paid for the duties and customsMrB [redacted] then said that the package was sealed, but when he opened it that it was missing the instruction manual and the device itselfIt had all the other contents he saidHe believed that we simply did not include the device on purposeWe emailed him a list of the items that should be in the package and we asked that he call usWe told him that if he did not have a working phone that we could hold a Skype phone call with himMrB [redacted] replied informing us that he would be submitting a complaint to the Revdex.com, completely ignoring our offer to help him outThat was the last emailHe then called us and said he was using a neighbor’s phone to make the callWe noticed on the called ID that it was the same phone number associated with his order, and he had used this number to make his first call on back on We informed MrB [redacted] that a device was included in his package and [redacted] even weighs the package prior to accepting itThere is no way the package could have made its weight if the device, which is the heaviest part of the package, was not includedMrB [redacted] did not want to participate in a 3-way call with FedExWe were eventually able to convince him to joinWe called [redacted] and got a trace agent on the lineWhen it was time to connect the calls, MrB [redacted] had hung up the phoneWe called him back twice and he did not answer We believe MrB [redacted] is being fraudulent in his claims about receiving everything except the device and instruction manualWhy else would he not want to partake in the [redacted] call? Why else did he say his phone was not working and then said he was using his neighbor’s phone (when called ID said he was using his phone)? Fisher Wallace Laboratories has been in business for years and we have an A+ rating with the Revdex.comAttached you will see the proof of delivery as well as the email transcript with the customerWe believe this matter is now closed upon the submission of this responseShould you have any questions, please do not hesitate to call us at ###-###-####Thank you for your time Best regards, Fisher Wallace Laboratories

We have called and left a message today to confirm that ***'s Refund Check had been sent outHer full refund check has been issued already, and she can expect it to arrive by the weekend or very beginning of next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint is that the email solicitation I received states that the refund polity is 100%, and further that the website stated 100% satisfaction when I purchased the product and placed the "Restocking Fee" on a separate "Details" pageThey have edited their website since my purchase and no longer state 100% satisfaction, but they maintain the third level "Details" page to state the "Restocking Fee" from their main product page ***
I am attaching below the HTML portion of the March * email solicitation which states 100% refund highlighted in yellow ( not some .png picture which can be taken from any context they choose as their proof ):*** ***
*** *** *** ***
*** *** **
*** *** *** *** * *** *** *** ***
***
*** *** *** ***
** *** *** ***
** *** *** ** *** *** *** ***
*** ***
*** *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sell our medical device at a full retail for $We also offer our device for $for Medicare/Medicaid/Military Veteran/First Responder patients who choose to buy our device outright. Brenda chose to finance her acquisition of our device by renting-to-own, paying $199/month for months,
as we indicate on our website in multiple places, both here: ***And here: ***Therefore, she was responsible for $in payments before ownership, which she completed as she indicated

Hi ***We just called you to straighten things out. Confirming that we'll be issuing a full refund check instead of issuing a refund via ***, which was how the device was originally purchased. We'll be giving you a phone call upon issuance of your check, which will be this week

Hello there,The refund check for *** *** was mailed out on 10/**/It was sent via *** mailHer complaint was that she had not received the refund check on 10/**/at the time of submitting her responseGiven that the check is coming from New York, it is completely if the check does not arrive in business days to North CarolinaThe refund check should be arriving very soon if hasn't already arrived*** mail usually takes 3-business days to arrive for states located on the east coastIf you have any questions, please do not hesitate to contact us at ###-###-####

We had originally issued a refund check to *** ***, which was returned to senderWhen it was returned, one of our directors personally spoke with her and walked it to the post office to ensure there would be no issues in a timely deliveryWe can not provide tracking because we delivered it via
***, but, as of last week already re-issued a refund checkIt is no longer in our possession, and could very well be in her possession, if not arriving within the next day

Hello there,Fisher Wallace Laboratories has a day money back guarantee policy for device ordersFor any accessory order, we indicate that they are non-refundable*** *** has had his stimulator for almost days nowHe contacted us today about the possibility of returning his device order
and his accessory order for a partial refundHis message was:*** ***
** *** *** * *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** * *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** *** *** *** *** ** ** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** ** *** *** ** ** *** *** ** * *** *** ** *** ***
*** ** * *** ** *** ** ** *** *** *** *** * *** ** *** ** *** *** *** ** ** *** *** *** *** * *** ** ***
*** *** ** *** *** *** ** *** ** *** *** *** * *** *** *** *** * *** *** *** *** *** *** * *** *** *** ** *** *** ** *** ***
***
*** ***We responded to him letting him no that we unfortunately cannot accept his return for a partial refundWe have never issued partial refunds and we also do not accept returns that are beyond the day money back guarantee periodIt seems like he misunderstood our response to think that we make exceptions to our day money back guarantee policy and that we issue partial refundsAs we told, this is not the caseWe offered to give him suggestions on how he may try using the stimulator, but it seems as though he is not interested in thisAs such, we believe this matter is now closed following our response to his complaintIf *** *** would like to talk to a representative, then he may give us a call at ###-###-####. Thank you for your time, Fisher Wallace Laboratories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was unable to respond with the link that the Revdex.com sent and I sent an email to the Revdex.com with the response on ** April, as:To ***
The refund policy in the Fisher Wallace solicitation email saiz:*** ***
*** *** *** *** * *** *** *** ** * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** * *** *** ** *** *** *** ** *** ** *** *** *
*** *** *** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** * *** ***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Robert Buehler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I do accept there response IF their response is that, 1) they will issue a full refund to me AND 2) refund the cost of mailing it back to themI should not have to pay return postage for an item I never used as it was defective and had to return to them. I just received notice from *** that the item was delivered to the business at 4:PM today to the front desk/reception area.Please ask them to send me an email to confirm 1) they received the item and 2) they have already credited my account for the full purchase price and the shipping I paid to ship the item back them (with insurance).If the above is acceptable to them, it is also acceptable to me.I have received notice from Thank you,
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Lorraine Kent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did work with *** and they advised me that I could not release any information on the claim due to me not being the senderI also informed Fisher Wallace of the information I had obtained from ***Fisher Wallace then responded by saying they would work with ***I am a honest hard working person who has no intention on commuting any sort of crimeI am saddened that Fisher Wallace wants to make me look out to be a criminal as well as a liarI kept inquiring Fisher Wallace by both phone as well as with several emails with no success I have also done the leg work on getting this dispute resolved with no appreciation and in return I am being accused of something I would never doI wish to settle this matter by obtaining a refund for a device that I never receivedI understand that *** states that it was delivered but there is no proof of a delivery other than the *** driver stating that it was delivered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I checked the mail today (March *) and still have not received a check from Fisher Wallace. It is now plus weeks since I returned the device. I hope that the check comes early next week to resolve my problem but clearly there is a problem with this company in that they do not follow their stated return policy. thank you for your help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
The company has sent me the refund in the meantimecomplaint ID ***The matter has been resolved
Sincerely,
*** ***

Hello there, We indicate on our website that we send out refunds in the form of a check 4-weeks from the day we receive the returnWe received *** ***'s return on 9/**/weeks would be on 10/**/Attached is a screenshot of our refund policy as well as a scan of Christina's
checkThis check was mailed out earlier today to *** ***, *** *** *** *** ** ***If you have any questions, please do not hesitate to contact us backThank you for your time

Hi ***,We originally mailed out a refund check for you three weeks ago. Having this brought to my attention now, I have had a stop check put on your original check, and have reissued a second oneI have sent it to you via ***, and here is your tracking informationBy tonight, it will give
you an estimated time and date of deliveryWe're sorry it was not well received the first time aroundIn the future, if you ever need anything, we have customer support days of the week until midnight that could have resolved this for you in just an expeditious a manner. ***: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is surprisingly terseIt's not a matter of "how" it is used, it has been deemed medically pointed that this product will not workdays is not enough time to evaluate a product since many of the reviews and other media indicate it takes more than months to determine efficacy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello there,The customer would not have to pay for return shipping back to her for a repair because we do not charging shipping when sending out repairsAs far as our return policy, as indicated on our website before making a purchase, it does take 4-weeks for the process to be completed and
check to be mailed outAttached is a screenshot from our website showing the refund policyIn cases where the customer did not actually use the device, we do issue a refund immediately and to their original form of paymentAll devices are tested before they are shipped outIf something did happen to the device in this order, we do sincerely apologize for itWe have a troubleshooting method in place, and the customer can even call in to request troubleshooting assistance so that we may determine if something is wrong with the device, and how it can be fixed (if something is actually wrong)For *** ***'s order, once we receive the device back, we will issue a refund back to her immediately to her method of paymentWe hope this clears everythingIf you have any questions, please do not hesitate to contact us back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:swer Here]
 
Hello,As stated in my first correspondence, [redacted] will not release any information to me because I am not the sender.  This matter needs to be resolved. I have not received the stimulator from Fisher Wallace that I ordered back in June 2016.  I need to get a refund so that I can get the assistance the stimulator was suppose to help with.  This back and forth is not doing anything but proving that Fisher Wallace is not in business of helping patient but their own pockets.  Please have a heart and issue me a refund. I appreciate your assistance.Thank You,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They did not mail the refund check before Christmas as they claimed.  It was postmarked 12/**/14.
Sincerely,
[redacted]