Fisher Wallace Laboratories

Review: I purchased the FWS. Did not work. Returned on Dec.**, 2015. Have all receipts from [redacted]. Contacted them and their Agent, [redacted] for a refund (several times);[redacted]

[redacted] of Client Services

Fisher Wallace Laboratories [redacted]

wrote [redacted] in an email, which I kept, that my refund check was on the way. This was 3 weeks ago. No refund check.Desired Settlement: Refund of $595 as promised in their contractual literature.

Business

Response:

We have issued a 100% refund check, as per our refund policy, but will be happy to re-issue an expedited check since it has not been received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.On the very day that I filed the complaint, that very afternoon I received a refund for the complete amount.

Sincerely,

Review: Money back guarantee promised. Was told refund would be processed in 6-8 weeks. CS operator said probably by end of November 2014. Then told by CS operator on 12/**/14 I would have it 12/**/14. This is 12/**/14 and still have not received refund. CS has been very uncooperative.Desired Settlement: Full refund of $645.00 ASAP.

Business

Response:

We began reprocessing [redacted]'s returned unit in the first week of November. We indicate on our website (and in materials we sent with the device) that we have a 4-6 week period before refund checks are issued (returned devices are reprocessed by our manufacturer). Unfortunately, we required the 6 week period, and recently mailed out [redacted]'s check (prior to Christmas). If it has not already arrived, it probably will by the end of the week. She can voice any concerns to one of our directors, [redacted] by calling ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As of Friday 1/*/15 refund check not received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] can feel free to call us at ###-###-#### and she can speak with any of our executives. We have already issued a refund, and are not sure what further actions can be taken to rectify the matter. She also has not returned any of our calls to her [redacted] area code number. However, if [redacted] can call us at her earliest convenience, we will be happy to rectify the manner to her liking. It is unclear what more we can do until she expresses that to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They did not mail the refund check before Christmas as they claimed. It was postmarked 12/**/14.

Sincerely,

Review: On 09/**/2014 I ordered a Fisher Wallace stimulator. I authorized a payment in the amount of $695, using my [redacted] account. The website advertising the product showed a 100% refund policy if the item was returned within 60 days. The stimulator was returned to Fisher Wallace on 10/**. I called to verify that they had received the item back and asked if I could be refunded electronically as my payment had been received. They said they only give refunds by check and I should receive it within 6 weeks of the return. I received a check on 12/**, dated 12/** in the amount of $575.05. The check references a "Discounts and Refunds: [redacted] - Re" fee of $69.95 which they deducted from my refund. When I called to ask what the charge was they said that it was a restocking fee. I pointed out to them that the restocking fee is not stated on their website. The [redacted] said they used to have a restocking fee but have since removed it from their site. I asked what date was the restocking fee removed from the site. The [redacted] said he did not know. There was no restocking fee listed on the website when I placed my order.Desired Settlement: I would like to receive the 100% refund that they advertise on the website.

Business

Response:

On October [redacted], 2014, Fisher Wallace Laboratories raised the price for the Fisher Wallace Stimulator and introduced a full refund policy. Prior to that, we offered a 90% refund. All of our patients' instruction manuals (which included the return form that is requested for a refund) clearly indicate our return/refund policy; so, there is no excuse for not knowing where she stood. The patient in question did not pay the new price or purchase our device under any different terms. Therefore, we refunded her as per our agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid the current price advertised on the merchants current website. The price for the device was $699 which is the currently advertised price. The website offered a 100% refund if not satisfied and that's what they should honor. The site never mentioned a restocking fee and they did not offer me a lower price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have issued the payment via [redacted] to your email address. Please double-check and confirm. Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned a fisher Wallace stimulator On December [redacted].2014 to fisher Wallace laboratories. This product was very cheaply made. not worth $635. Did not do any thing the co. claimed it would do. Supposedly fda approved to treat insomnia, depression, and a number of other problems. The company said they would refund my money if it did not work. As of this date, and after many calls, I still have not received a check. Please check out this co. [redacted] physical address [redacted] Fisher Wallace laboratories Returns Dept. [redacted] Manager or owner of this company, is [redacted] He signed as recipient of my returned product. there no. is ###-###-#### or ###-###-####Desired Settlement: refund of $635.

Business

Response:

We were regretful that the device did not work for [redacted], which is why we have our 100% refund policy in place. We indicated to [redacted] that the refund check would take 4-6 weeks to be issued from the date that her device was received. We have already mailed a full refund check to [redacted]. It should be in her possession already, if not arriving within the next business day or so.