Fisher Wallace Laboratories

We were regretful that the device did not work for [redacted], which is why we have our 100% refund policy in place. We indicated to [redacted] that the refund check would take 4-6 weeks to be issued from the date that her device was received. We have already mailed a full refund check to [redacted]. It should be...

in her possession already, if not arriving within the next business day or so.

Hi there, Just to clarify, we never said that we would issue a refund for the cost of sending the device back, which is the $17.35 she paid. Our response was "The customer would not have to pay for return shipping back to her for a repair because we do not charging shipping when sending out repairs. As far as our return policy, as indicated on our website before making a purchase, it does take 4-6 weeks for the process to be completed and check to be mailed out. Attached is a screenshot from our website showing the refund policy. In cases where the customer did not actually use the device, we do issue a refund immediately and to their original form of payment. All devices are tested before they are shipped out. If something did happen to the device in this order, we do sincerely apologize for it. We have a troubleshooting method in place, and the customer can even call in to request troubleshooting assistance so that we may determine if something is wrong with the device, and how it can be fixed (if something is actually wrong). For [redacted]'s order, once we receive the device back, we will issue a refund back to her immediately to her method of payment. We hope this clears everything. If you have any questions, please do not hesitate to contact us back." We did receive the device back and we have issued the customer a full refund ($714), which includes the shipping charge. Also we did test out the device, and it working correctly. It appears that the customer did not wet the sponges enough as the back of each sponge was still looking like it had never been wet before. This case is now closed as we have completed our duty of issuing the customer a refund. Thank you for your time.

Hello there, As stated in the previous response, signature requests are only used if the customer asks for it when placing the order. If the customer has not received information from [redacted] since filing her own complaint. Then she should be contacting [redacted] because its her complaint with them. We have already submitted all the information we have for this order. There is nothing left for us to do here. The customer should checkin with [redacted] for her complaint.

Dear [redacted], Our last communication with you via email was on June [redacted] where we confirmed that we received your device back and would be issuing a refund within the next five weeks. You replied with a smiley face saying "thank you for letting me know."Having received a device on 5/**/2015, and...

adding 4-6 weeks to that date, we're confirming that a refund check is being mailed out before July [redacted]. It would have likely been last week, had there not been delays in reprocessing due to the [redacted] of July observance. Let us know if we can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
To Who It May Concern:  A[redacted] Visa refused to credit my charge card for $514. from merchant because they already paid Fisher Wallace Laboratories on January **, 2017 and told me to follow up with the manufacturer.  Fisher Wallace has been giving me the run around for several months.  I appreciate your help.  Thanking you, I remain; Very Truly Yours, [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.On the very day that I filed the complaint, that very afternoon I received a refund for the complete amount.
Sincerely,
[redacted]

We have issued the payment via [redacted] to your email address. Please double-check and confirm. Thanks!

Hello there, We have always offered a 30 day money back guarantee. Most people see results see results within the first 2 weeks. We understand that for others it may take more time, but it would not take more than 30 days. We offered to give the customer suggestions on how to use the stimulator because there 4 levels on it and different methods of using it. We will not be able to issue a full or partial refund on this order since it is way pass the 30 day money back guarantee period. Best regards, Fisher Wallace Laboratories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Fisher Wallace simply dismissed my claims citing how [redacted] and the [redacted] approved their product. They also cited their "proof" as something that makes my claims invalid. I specifically requested to be sent a study done with the actual Fisher Wallace device, however they sent me a package of studies done by others, some that were done many years ago. None of the studies prove that the Fisher Wallace device is legitimate. The only document with the Fisher Wallace name that was sent to me is a collection of studies they cited, that is included in this message. As for [redacted] and the [redacted], they are incredibly easy to bypass, and this I have proof for. I cite a recent episode of [redacted], a Canadian consumer watchdog show. They successfully had a drug that does nothing (They know because they created it) licensed as "effective for kids fever, pain, and inflammation with no side effects" by [redacted]. All the people had to do to get by [redacted]'s regulations is send some irrelevant studies to the organization. Read more on it here. [redacted]So, with this in mind, and how Fisher Wallace can only come up with irrelevant studies to back their long list of claims, it is easy to figure out that the Fisher Wallace device is no better than [redacted], the drug that does nothing yet got approved by [redacted] for relief of kid's fever, pain and inflammation. The only thing that will resolve my complaint is either concrete proof that the Fisher Wallace device cures serious mental illnesses as they claim, or the cease of this scam. The Fisher Wallace device costs up to 700$ and is marketed to people with mental illness who are desperate. Preying on the weak is disgusting. Thank you for reviewing my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Greetings, On 1/**/17, [redacted] purchased a Fisher Wallace Stimulator for her daughter [redacted]. The order was shipped out the same day and delivered on 1/**/17. Here's the [redacted] tracking...

link: [redacted]. [redacted]'s return began processing on 2/**/17. We list on our website that returns take 4-5 to process and that we issue refunds for the purchase price of the device (we do not refund the cost of shipping). Once complete a refund check is created and mailed out. On 3/**/17, which is a few days after the 4 week mark, a refund check for $499 was mailed out to [redacted]. [redacted] contacted us at the beginning of this week to report that she had not received the refund check. Since it had been more than 1 week since the check was mailed, we informed her that we would be issuing a "stop check" on her refund check. "Stop checks" take a few a business days to be completed. Once we receive confirmation from our bank that it was successfully completed, we will create and mail out a new refund check to [redacted]. Attached you will find a scan of the paperwork that was completed when we processed her return. You will also see a receipt/payment record for the refund check that was issued and that it updated to reflect the "stop check." We have been in business for 10 years, and we have never had any issues in the past when issuing a refund check. We followed all our company policies when processing the customer's return. Now we are simply following the bank's policy for issuing a "stop check." We hope to have this issue resolved in a timely manner so that [redacted] may receive her refund check. There was no reason for this complaint to be issued as we have followed all of our policies by the book. If [redacted] wishes to speak with a manager or supervisor, she may call and ask for one at ###-###-####. We believe that this response covers the customer's complaint and that this matter will be closed. Best regards, Fisher Wallace Laboratories

Hello there, The customer, [redacted], placed an order for the Fisher Wallace Stimulator on 6/**/16. Her order was shipped out the same day, tracking #[redacted], and it was delivered on 6/**/16. [redacted] emailed Fisher Wallace on 6/**/16 to report that she had not received the package even...

though it was marked as delivered. Fisher Wallace contacted [redacted] to set up a trace and [redacted] called us back on 6/**/16 and they provided the case ID # [redacted]. On 6/**/16, the [redacted] trace agent called back reporting that their investigation was being closed. They reported that the driver had confirmed that he successfully delivered the package to [redacted], [redacted] on 6/**/16. After hearing this, Fisher Wallace contacted [redacted] to inform her of [redacted]'s investigation. [redacted] was not happy and stated that she would be filing a compliant with [redacted]. On 8/*/16, [redacted] contacted Fisher Wallace informing us that she had started the complaint with [redacted]. The copy of the email she sent is attached. She said [redacted] would need to speak with a representative to continue processing the complaint. Also attached is the letter Fisher Wallace sent to [redacted] to assist [redacted]. After that, we did not hear back from [redacted]. We are unsure of the outcome from that [redacted] complaint since it was between [redacted] and [redacted]. We have done everything we can to assist [redacted]. We believe her claims of not receiving the device are fraudulent since [redacted] did investigate the matter and they reported a successful delivery. There is nothing else that Fisher Wallace can do for [redacted] other than offer her a discount should she wish to purchase a second device. We thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have issued a 100% refund check, as per our refund policy, but will be happy to re-issue an expedited check since it has not been received.

On October [redacted], 2014, Fisher Wallace Laboratories raised the price for the Fisher Wallace Stimulator and introduced a full refund policy. Prior to that, we offered a 90% refund. All of our patients' instruction manuals (which included the return form that is requested for a refund) clearly indicate...

our return/refund policy; so, there is no excuse for not knowing where she stood. The patient in question did not pay the new price or purchase our device under any different terms. Therefore, we refunded her as per our agreement.

Dear [redacted],We are very surprised that it has not arrived yet, even considering it's coming from [redacted] to [redacted]. If you do not receive it by tomorrow, we will be happy to coordinate a bank wire or chargeback. We have no intentions of withholding your refund. We'll take whatever action is necessary to remedy the situation.

Hello there, Attached to this message is screen shot from our website showing our return and refund policy. In it, you will see that a 10% restocking fee is applied to all returns. If you have any questions, please do not hesitate to contact us back at ###-###-####. We believe that this issue is now closed following this response. Best regards, Fisher Wallace Laboratories

Our device is cleared by the [redacted] to treat depression, anxiety, insomnia, and pain. Our device is also approved by [redacted] to treat insomnia and pain. While we respect [redacted]'s rights to have and voice an opinion, we adhere to those respective regulatory bodies. Our research is publicly...

available (and was emailed to[redacted]), and the promotion of our device is already federally regulated. [redacted]'s word lack merit and are simply libelous.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They are being misleading yes I replied back 0n june [redacted] with a smiley face saying thank you but then emailed on june [redacted] june [redacted] and june [redacted] asking if they have done anything to get my refund out to me and they would not reply at all and also as stated when trying to leave a comment on face book they blocked me,so this leads me to believe they are very deceptive and I can not TRUST them until I see the refund in hand therefore I can not state that my issue has been resolved until I get the check in the mail. Thank You
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello there, [redacted] purchased a Fisher Wallace Stimulator on on 11/**/16 and it was delivered to her on 11/**/16. The device was received with its 30 day money back guarantee. We indicate on our website and on the Return Form that returns take 4-6 weeks to process. Once complete a...

refund check is created and mailed out. On 1/**/17, 3 weeks into the return process, [redacted] filed a chargeback on her order. We disputed the chargeback and spoke with [redacted] on the phone. She told us that she would be contacting her bank to have the chargeback removed. We told her that once it was removed we would mail out a refund check to her. Attached are 3 screenshots. The first is our return and refund policy. The last two are from her order. In them, you can see when she ordered, when it was delivered, and when the chargeback was filed. On the chargeback message at the top, it states "This chargeback was responded to on Jan **, 2017. Credit card issuers typically take up to 90 days to determine the outcome of a chargeback. We’ll update this order and notify you when a decision has been made."On our side, you can see the chargeback is still on going as it has not been marked as closed. [redacted] called us last week and we informed her that the chargeback was still open. The only way to end the chargeback is for [redacted] to contact her bank and ask that they remove it or to wait the 90 days. As such, we must wait until the chargeback is closed before creating a refund check. If the chargeback is decided in her favor, then the money is credited back to her immediately. If the chargeback is decided in Fisher Wallace's favor, then a refund check will be created and mailed out to her.  Best regards, Fisher Wallace Laboratories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]