Fitbit

We will continue to assist customer

Complaint: [redacted] I am rejecting this response because: Dear Fitbit, This is an unacceptable response If you will not replace my Fitbit Blaze then I request assistance in recovering my lost Fitbit Your lost/stolen policy is inadequate and does not benefit the many consumers who purchase your products According to your records, my Fiitbit Blaze has been paired with another email account on 09/22/ Either disable the Fitbit from being used, so that the user can call in and return it or contact the email that my Fitbit Blaze has been paired with and notify them that the fitbit that they are using has been reported as lost/stolen My Fitbit Blaze Serial Number is [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: their customer service has contacted me previously and is no longer willing to work with me to resolve this issueAll further contact and negotiations needs to take place via an intermediary (Revdex.com).Sincerely, [redacted]

Initial Busines Response / [redacted] (1000, 5, 2015/10/31) */ [redacted] 's Flex is out of warrantyOur warranty (available here: www.Fitbit.com/returns) period is days from the date of purchaseWe have offered this [redacted] a discount link as a gesture of goodwill Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Regardless of what they claim, I have yet to have a single fitbit (purchased or replacement)last more than monthsthe product has a month warrantyNo where on the packaging does it limit the warranty beyond stating that the product is warrantied for one yearI don't care if they repair my existing one or send a replacement, but it is apparent that the product is flawed and should be recalled I also want to note here that they never implied or stated that the product had such a limited lifespan, Normally I expect an item I purchase for over $to be more durable and give me at least 2-years of use before it self-destructsThe fact that this product dies within the first year is disgracefulIf you google "fitbit flex failure" you get over XXXXX responsesThis indicates negligence on the part of Fitbit to ensure that customers are getting a quality itemThey know it is broken but still make them, and do not discount the item I will accept their response when I have a product that will live up to expectations, and last over year in warrantyI will also accept their response if I were to receive a refund of my purchase price, as well as compensation for my time and effort Once either term is satisfied (full refund or product that lasts over the length of it's warranty) I will agree to waive the right to expecting replacements for this Fitbit when it failsI reserve the right for any future Fitbit products I might own to expect full warranty [redacted] (Not that I plan on intentionally owning another fitbit product ever again) Please keep this case open in an unresolved state

Complaint: [redacted] I am rejecting this response because: this is still ways to fool customerI don't think they understand the ptoblemSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They are making a one-time exception to provide me with a replacement that offers the same qualities as the faulty one and that costs the same as the model they first insisted upon providing as the complimentary replacement (which did not do everything the faulty one did)Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I have received replacement items but have not used it yet to determine that it is workingSincerely, [redacted]

We have located this customer in our system and will assist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Additionally, I have already received an email from a representative of their company offering to replace my Charge tracker with a Charge HR tracker, instead of the original Alta tracker they initially wanted to replace my Charge tracker withI am currently waiting for the replacement to arrive I am very thankful for their prompt response and willingness to help resolve my issue.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They have sent the replacement (it is on it's way)However, I do NOT find this fully satisfactory since It does not come with any warranty The band is definitely going to break again - it is only a matter of timeOnce that happens, I am not going to get another replacement NOR have a way to change the strap (since it is designed poorly as a 'one piece' device) I requested a lesser priced model with replaceable straps but was repeatedly told that they cannot do it (not sure why since I am actually downgrading, but that will give me options to replace the strap if broken) I am accepting the replacement since I do NOT want to spend $on another device (since they are offering me 25% only discount on any other model which I do NOT want to avail of) So, again, I am not happy with this situation even though I am accepting the replacement for the reasons stated aboveI continue to be a aggrieved customer who has been sold a defective product which I cannot fix even if I am willing to pay for a fix Sincerely, [redacted] Sincerely, [redacted]

Customer can expect a reply in our original internal CRM email by the end of business day, as we will further assist through that channel

We will continue to respond to customer in our internal CRMIn order for us to move forward with a replacement, we are requesting customer to ship the previous tracker back to us

Complaint: [redacted] I am rejecting this response because: they are standing by not sending me an updated tracker but they want me to destroy the ones I have to get a full refund This means I'll need to drive or connect with my husband while he's out of state on businessI'll also need to connect with my mother out of town for the two additional trackersI'll need to drive to my stepdaughters mothers house hours away to gather her items and to destroy hers and also find any items that came with the packaging + the reciepts for all of the trackers Sincerely, [redacted]

Fitbit did not do right by me and I had to purchase a new fitness watch from Samsung I want my complaint to be filed for others to see their misleading stance on replacements and to see what he'll they have put me through Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The only resolution I will accept is a new Fitbit Charger HR [redacted] ***

After further communication with customer, it looks like we came to a resolution that we both agreed to

Complaint: [redacted] I am rejecting this response because: That is a bold face lieI returned a defective tracker three weeks ago here is the tracking number associated with the return [redacted] Proving the previous response is a lieI'm so done with this company just give me my money backSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Surge is not designed to lastThere are hundreds of complaints on the Fitbit forums with this same issueThey are selling a defective product Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Fitbit is not answering my question, and is manipulating the case with warranty For the last time: 1) All watches should have replaceable wrist bands so you don't throw the watch away when the wrist band breaks 2) It's simple math that you don't dispose a watch simply because its band has brokenThe ratio of their price says thatYou don't dispose a $ [redacted] watch simply because its $ [redacted] band has broken 3) Fitbit sells the watches at a premium when the above major and ridiculous issues are there, plus they are not transparent to tell this weakness to customersIf I knew the watch had non-replaceable band I wouldn't buy it from the first place even if it had high quality band 4) The interesting fact is that not only they made it with non-replaceable band, but on top of that it's the cheapest in the marketI've had $ [redacted] watches with a band that lasted years, and then I paid $ [redacted] to replace the band 5) A non-replaceable band is a huge weakness, especially if the public doesn't know about itAdd the cheapest material they've used to build the bands on top of it 6) When a manufacturer produces a line that is entirely defected because of the above reasons, warranty doesn't mean anything 7) Warranty is for a batch that a small percentage of the goods have defect(s)This model has ***% defect for the entire batch.We've had six of them so we speak from experience 8) The company didn't have the expertise to produce proper watches, and worst than that it didn't want to throw the whole model away 9) They are not selling the ones with non-replaceable bands for a reasonHaving said that they still haven't got rid of them so they can say a new one is given out as for the warranty It seems that the back and forth responses aren't getting any where since every time Fitbit manipulates themIt's time for Revdex.com to make a decisionPlease go ahead and the make the decision, and have the above on Revdex.com's website so the public gets informed Sincerely, [redacted] ***

We'll continue to assist this customer using our existing case