Fitbit

Complaint: [redacted] I am rejecting this response because:They sent me an Alta Fitbit and the band does not even clasp - it is of poor quality and is not at all like the Fitbit that I purchased from themI am requesting a full refund for my original purchase price $ They are saying that the Fitbit charge is discontinued, but I see that it is available onlineBut since they cannot replace my original product, I ask for a full refund.Sincerely, [redacted] ***

Revdex.com:The response I received via email from [redacted] * indicates that as long as I return the Fitbits I have in my possession I will be entitled to a refund of the purchase price of $I have returned the Fitbits 04/15/via USPS/FedEx using the postage paid label sent to me by***As long as my refund is actually processed and sent, I accept the outcome of this particular complaint Sincerely, [redacted]

We will continue to work with the customer on this case within our internal CRM toolsA response can be expected within the next business day

Complaint: [redacted] I am rejecting this response because: Yesterday, I received a call back from Fitbit and they promised to send me the items they promisedThey have advised that it will take about business days from when the items have shippedI have not yet received notice that the additional items they promised have been sent but I will await that notice I don't know whether the Fitbit can be notified of this development and my acknowledgement Thanks.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: their message to me was that they are not doing anythingSincerely, [redacted] ***

We have located the case in our system and will work towards a resolution with the customer

Complaint: [redacted] I am rejecting this response because:it did not answer the advertising claim and it still said no time line of when sleep stages will be available Sincerely, [redacted]

We have located customer's case in our internal CRMIt looks like we have offered a 25% discount code as customer is out of our warranty policy but we will review and reach out to customer to move towards a resolution

(The consumer indicated he/she DID NOT accept the response from the business.)The company insists on sending me the same Fitbit Charge HR that has not worked the last two timesThey offered me premium service for a year, but what good will the premium service be if the unit that I receive from the company does not work? I will agree to take the THIRD Fitbit Charge HR if they will agree to replace this one with an updated model if it stops working again

We will assist this customer via our systemThe customer can expect a response today

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I don't find it satisfactory but it does not appear you can help nor that the company plans to do anything different I'm tired of going round and round Thank you.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ We have located the case for the customer in our systemWe have reviewed the case, and the representatives involved will be coached accordinglyThe customer can expect a response to their original case within the next business day

We will continue to assist customer through our internal CRM to move towards a resolution with customer

We have located the case for the customer in our systemWe have reviewed the case and will respond accordinglyThe customer can expect a response to their original case within the next business day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey shipped me a replacement watchHope it worksSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Company is still jot taking responsibility for design flaw.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They would like me to give them more of my money with a 25% discount for the itemThe item I purchased did not work The replacement items that were sent to me were also defective Not one of the Fitbit Charge worked correctly without breaking for more than a few months This item has continuously cracked in half on the plastic backing where the screws are The fact that they had provided replacements in less than a year and are now trying to scam me into purchasing another defective item at a small discounted rate is absurd The company should replace this item with a quality product I feel that they are selling an expensive faulty product that they know continuously breaks and will not stand behind their product They want the customer to again give their company additional money for a product that does not work Sincerely, [redacted]

We will assist this customer in our system

Complaint: [redacted] I am rejecting this response because:Fitbit isIt thoroughly investigating my efforts to reach out regarding this matterDuring one of my attempts, the Customer Service Representative admitted to the buckle being faulty on the band Sincerely, [redacted]

We have located customer's case in our internal CRM and will continue to reach out there to assist, within our warranty policy