Fitness 2000

The member and her husband both joined ONLINE and chose the month membership themselves The agreement on file is clearly an online membership because they look completely different than our in-club paperwork There is no sales person attached because it was done online by the member and her husband The phone numbers provided would have been given by them at the time they completed this online There would have been no sale person involved in this transaction so I do not believe this complaint is valid The front of the paperwork that is attached states it is a month agreement

I have attempted to look up this member in our database by name, number and email I tried using several variations on the name also and am unable to find it.I asked the collection company we use and they also do not have this persons name.If she can provide a member number or if perhaps she joined under another last name I could do more research to answer the concerns

Your agreement clearly states under the 'renewal terms' that cancellation is required in writing, this provides you the sender with proof that it was sent and that it was received I can cancel it now but cannot refund, there is no indication in the account anywhere that you requested cancellation earlier or even called about how to cancel at any time

Complaint: [redacted] The freeze from March till May was due to his traveling for work and he wasn't even here to use the gym, that went through no issues at all talking with *** But almost as soon as the next month payment was about to start back up, he tore his Achilles on May and the surgery was June so no it did not get rescheduled it's one of those life events that happen unexpectedly and you obviously can't plan forSo immediately I called him again he knew that the account had already been frozen for three months and he still said he would do it for six months given the severity of the injury and the recovery time for itIf that is not your policy I was not aware of that he should have known that being the manager and he never said anything about it So it is two totally separate incidences that just coincidentally happen to occur back to back I know that none of this was your doing and unfortunately you are having to deal with his mess that he couldn't take care of and because nothing was stopped from fitness we continued to get charges starting back in October when it was still supposed to be frozen for three more months If he couldn't freeze the account for a solid six months due to his surgery he shouldn't have told us that he could because in that case we probably just would have canceled the membership if we had known how much of an ordeal this would become and getting charged for months we weren't expecting Regards, Jessica Meidinger

Your statement is incorrect If you look at the paperwork that I previously attached or for that matter any copy of your Termination Request you will see that you clearly requested that we attach the card with our request to terminate the services The Membership Termination Request Form that Fitness sent to me clearly states "Must send membership card" These are your words and not mine The wording is in the form of a directive and not a solicitation I met all conditions and demands your company required Because of that I was unable to use your facilities any further from the moment I sent in the membership card Since you demanded the return of the membership card I was left to interpret that I could no longer use your facilities You provided no additional suggestions or advice other than to return the card Therefore you still owe me the money I am demanding I do not see this as being unreasonable in any way When you requested me to return the membership card then you effectively terminated my membership at the point where the card was received back in your possession Again, this was at your demand and not simply stated as a desire or nice suggestion

Fitness has been in business for years with locations in the area, we have both month to month and term memberships There would have been absolutely no incentive for the salesperson to not provide the member with a month to month membership if that is what was requested I can only assume there was a communication error somewhere along the line.At this time, the account has been pulled from collections and cancelled

In response to this complaint, we were aware of some issues with the Group Fitness exercise room floor When a lot of members were in the room it did begin to get humid which was why we decided to replace it with rubber flooringWe began late in September ordering new flooring and lining up installers, this type of flooring is not something readily available and does take some time to produce and ship The new floor was installed in mid October and as it is rubber flooring it is certainly not slippery.I know my manager spoke with the member and more recently my GM tried to call several times, leaving a message at least once and he did not hear back from the member.I will, as a courtesy, waive the one month for the member that is currently past due, but we have remedied the situation as quickly as possible.We have been in business for years, offering extremely low membership rates and locations in the area, all for one price including classes and baby sitting Please visit us at [redacted] for more info

The email from the member was forwarded to the GM, I assumed the member was introduced to a new trainer but apparently that did not happen. I have refunded the personal training sessions today. Sorry for the inconvenience.

I have communicated directly with this member and have corrected the issues she had regarding her membership. I believe this has been cleared up between the customer and the business as I have not heard anything from her further

First, in response to the claim that we do not disclose the annual fee is false, if you choose to go to our website and look, it is on the bottom of the information page and before a sale can be completed the purchaser must click on the 'Terms and conditions' and the annual fee is on the top of this
box in BOLD lettering, also the 'Notes' section must be read and clicked on and it is repeated there in BOLD large font. This is a common fee in gyms across the nation, many even charge a fee multiple times a year. Secondly, the late fees-- again this is not an uncommon practice, as anyone knows fees accrue when payments are not made on the time and date agreed on. However, the fees were returned to this member as a courtesy.Lastly, she is a month to month member and is free to cancel with day notice, she did state in her complaint that she did not feel she needed to follow to guidelines of the agreement.We have been in business for years, we offer newly re-equipped gyms for low price, yes, we charge money for this service--there will always be people who do not want to complete their portion of the agreement--that is an unfortunate circumstance and yet the merchant is the one that must defend themselves

I will process the month refund on Monday to cover for the injury and surgery recovery time. I hope this meets with your expectations

We have been in business for years in the community and service many members over clubs, we utilize the largest fitness billing company in the industry to offer customer service to our members. I do see in the notes on the members account that he called regarding cancellation but
hung up before mailing instructions could be given. The information on cancellation is not buried in the agreement but in fact directly under the payment information on the front of the agreement and has a box for the members initials. The certified letter provides proof that the letter was received and when it was sent. It is a common practice in the industry. If he calls the billing company again he can get the information he needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
My last name could be under "Aiello" in Fitness 2000's database They'll need to check again
Regards,
*** ***

Attached you will find the agreement, this was a term membership. For a period of months she was under contract and after that it clearly states under the "Renewal Terms' on the front of the agreement that it will roll to a month to month agreement until cancelled by the member. This
section is also underlined. We did not 'renew' it as she states, but it just became month to month and the annual fee ran again as stated in her agreement on 10/13/15.We did not receive a cancellation from her therefore her membership continued as is per the agreement.I can at this time cancel her membership without the day notice that is listed on the membership agreement

Effective per the date of the letter. There will be no more drafts

Complaint: ***
I am rejecting this response because: I have spent many hours, trying to get this resolvedThe last guy before I talk with the new ***, even listed the last time I was in the GYMHe said he would handle itThe man even told me the last day I used my member shipIt was a month to month agreementThey owe me from September if he is going to make it right with my refund and stop trying to bill my CC I will remove the complaint once I'm satisfied.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to cancel my account is satisfactory to me. I regret that as an up to date customer I had to jump through these kinds of hoops to simply get this company to stop charging my credit card on an at will/month to month membershipI would recommend a good customer service policy in the future where the business simply responds' "OKAY!" when an up to date customer ask in person to cancel their membership when they are an at will/month to month customer
Regards,
*** ***

I apologize for the late response, this is the first time I have seen this complaint. In regard to this membership, it is over a year into the agreement that was begun on 3/31/17, the member called to cancel on 5/8/which is not within the day cancellation policy provided by the state for
cancellation of contracts. It is true the member has not used the membership but that is not our fault as we are open for business daily and in fact have gone to hour service some time ago. I can set the membership to cancel at the end of her agreement period, which is 3/31/19. We have been in business for years and have many satisfied membehave locations in the metroplex and one low rate for use of all the locations

I have now seen the form you mention and while it is not our agreement, I see where the issue has arisen with its use. It will be discontinued. At this time I will complete the process for a refund on the months in question. The account will be cancelled as of today in full

Complaint: ***
I am rejecting this response because: There is no response to remedy the situation the I have tried to handle for over a yearThere are several customers who have made complaints here to the Revdex.com and also on YelpClearly this is an issue that many members have.
Regards,
*** ***