Fitness 2000

In looking at the account, the member is correct that he was a month to month member, however, no cancellation is on file, no record of a call to even discuss cancellation is listed in the notes.  Attached is the record in the notes regarding how many times contact was attempted on the...

account.  It shows a message left at the same phone number listed in complaint as what we have on account on 3/2/16, 3/7, 3/14, 3/18, 3/22, 4/1, 4/6, 4/11 4/20, 4/25, 5/3, 5/13.  Letters were sent 3/6, 3/13, 4/1 and 4/21 all before the account was sent to collections.At this time I can get the account pulled from collections, but our billing company clearly made many attempts to rectify the situation prior to remitting to collections.

Complaint: [redacted]
I am rejecting this response because: my girlfriend and I both signed a signature pad without seeing the actual contract.  The agent signing us up said the information on the flyer we had was what we were signing up for.  We NEVER received in my email the contract (I've gone back and checked since than as well) to confirm what we signed up for.  We took it on good faith that what he was telling us verbally (1 yr contract with a MONTH to MONTH payment) was what we were signing for on the signature pad.  It wasn't until my account was charged $84.44 that we went in to question them.  We did not curse them out we simply asked why were we getting this charge that was NEVER explained to us and then asked for a copy of what we signed which in fact turned out to be NOTHING that the flyer said or that he said when signing us up.  I am a college student and don't even have a full time job hence the reason the flyer (1 yr MONTH to MONTH contract) sounded so do-able.  And as for moving, we informed ABC financial that we would be going back to College and staying in dorms and they wanted a lease agreement. We told them that information is kept ON SITE with the college and besides why would it take all these hoops in order to cancel a Gym membership?  He never told us ANYTHING  like this would be required if we wanted to cancel.  I do not agree with their response or business practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  However, this business still needs to alter its business practices.  This proves they can and/or are willing to cancel the account of someone within a day or two, when pushed hard enough.  Change the damn policy.
Regards,
[redacted]

The member and her husband both joined ONLINE and chose the 24 month membership themselves.  The agreement on file is clearly an online membership because they look completely different than our in-club paperwork.  There is no sales person attached because it was done online by the member...

and her husband.  The phone numbers provided would have been given by them at the time they completed this online.  There would have been no sale person involved in this transaction so I do not believe this complaint is valid.  The front of the paperwork that is attached states it is a 24 month agreement.

Both members in question signed up for a $1 join and a 36 month agreement, their paperwork is signed and initialed.  The annual fee they mention they were unaware of is listed on the front of the agreement in 2 places, one in BOLD large font.  It is also written on the back of the key tag...

they use to scan into the club.  The members called the billing company saying they moved and were asked to send proof of move, they refused.  The members then came into the club and cursed the staff, again they were given the option to send in proof of move to college, at which time they could cancel per the agreement, and for some reason, they refuse to do so.  They claim to not have received the agreement, however, the email we have listed on the agreement is the same email they used to send this complaint.  There seem to be a lot of discrepancies in their statements.  If they have truly moved away from the area and can send in proof, the cancellations will be set up.  An email was also sent to reiterate this fact by the management and no response was made.

Attached you will find the agreement, under the 'renewal terms' it does state that request for cancellation must be made 30 days in advance, all cancellation procedures must be followed and sent by certified mail.  No cancellation letter was received.Also attached are the notes from the account showing member called on 4/13/15 to request to cancel and was told to send a letter (this has been highlighted for your benefit), 4/26/15 was her last payment and after that many attempts to call went unanswered and she was sent to collections on 8/16.She made a payment to the collections company for a portion of the past due in the amount of 62.22 and she is now cancelled.  As far as the collection efforts, that is a company we outsource to and has been in business for many years I cannot ask them to provide her with an apology as this is the nature of their business, they attempt to collect on debts.  At this time we consider her account to be closed.

It is also not our policy to allow minors to join without a parent present.  This issue was already handled in club as the account this complaint refers to was cancelled at the end of march.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.BUT, I want to know why it took the amount of effort it did in order to get the membership frozen. Why was I told it would be taken care of and then not? Why did no one from corporate contact me to tell me that it had finally been done? And why was my message read and ignored when I tried contacting again on 4/5? I want the answers to these questions please. The amount of locations that you have and the free child care that were mentioned have nothing to do with this. I know I may be coming across as a witch, but I'm so tired of having to fight tooth and nail at various businesses for good customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.This account was canceled 3 months ago by phone, by email, Facebook review, in the store, by certified letter / instructions during the phone call goes to the gym and to ABC financial. I was on the phone with ABC financial for over 40 minutes including full time during that call I express my concerns over the fact that it had to be a certified letter since I was calling them to let them know. I also called the gym because I don't think that that is correct but I was told that that is the way it is and [redacted] the certified letter. Neither phone call included in any discussion of moving. The fact that we're bringing up written documentation for moving at this point I don't understand where that came from and I don't like lies. I do not want to be contacted by this company. At this point they're calling me 4 times a day, which is causing problems in my work place. I explain this during my call to the ABC financial and to the gym I also briefly reference tits in my face book review. I attempted contacting them, I attempted Facebook preview thinking that I would reach the right person to fix this situation, email back to the email that are sent to me and looked up emails for ABC financial which is what I was told to do by the beach location, I went in and talked to mid-cities location to ask them how to cancel an account and they said all I needed to do was to call ABC financial and let them know that I was no longer interested in a gym membership. So I'm having a hard time understanding why my card after 3 months is still continuing to be billed. I had to go into my bank and change my credit card and my debit card because they continue to charge after I asked the account to be canceled. This is absolutely ridiculous. My son also has an account there because he's in a minor it is attached to my account so I don't understand why they cannot find it. I also have a concern with them not being able to find it considering we reference that in our conversation the first time they looked up his account to tell me that it was delinquents which it shouldn't have been. We cancelled his boot camp class because he did not like it the very first month. You're welcome to pull up his attendance to verify that information. I don't know at this point what else to do to get the company to quit harassing me. It's causing problems in my work place it's causing stress and it's not needed. I do not want any kind of service from this company. I don't know what the references to the move but I would like my account and my son because we did not go there we will not use those services. At this point I would like my account cancelled as of the very first time that I let both ABC financial and the gym know I wanted cancelled 3 months ago by phone, by email, facebook review, 4, my certified letter her instructions hearing the phone call post to the gym into a b c financial. My son's name is [redacted]. He is 12 years old and and does not need the harassment either! Please resolve this matter. It seems ridiculous to have to take further action over something so easy to fix. It is documented that I called and no longer wanted service. It is on a Facebook review I no longer want service. It is in a certified letter I no longer want service. It is in 11 emails I no longer want service. It is clear by this complaint I no longer want service, please tell me why we can't reach an agreement about my son and I not wanting service! The harassing calls need to stop and the account needs to be closed dated as of first date of contact please!l
Regards,
[redacted]

First of all, your son was not 'attached' to your account as all the accounts are single memberships.  I finally found him by searching by email and he was under [redacted].  His account was the one that was past due and the reasons for the calls since your account was current.On both accounts I see you called on 7/20 to request cancellation, were given the instructions and according to the notes, hung up since you did not want to send in the letter.  A certified letter is protection for you the consumer to be able to verify when it was sent and when the letter was received.It is interesting that you mention you canceled 3 months ago as the check ins for both accounts show you used the facility at least 8x in June alone.  Neither account shows a letter on file requesting cancellation as all of these are scanned into the members accounts by the customer service agents.However, at this time all 3 accounts are cancelled.

Attached is the agreement the member signed, under the renewal terms it states that notice to cancel must be sent by certified mail, which is also the response he received when calling to cancel in May.  This is common in the fitness industry and is the preferred method for cancelling a...

contract, it provides proof to the sender that the letter was received should a discrepancy arise in the future.At this time I will authorize [redacted] to cancel the agreement.