Fitness 2000

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, they stated in their response that I called them the day they respondedI did notThey also said that if I would have called them directly, I could have easily resolved this issueI did contact them and I was referred to ABC Financial just as I was when I wanted to cancel my membership.That being said, I am happy with Fitness as to how quickly they responded once I filed a complaintWithin days my refund was credited to my card
Regards,
*** ***

This issue has already been resolved between the member and the billing company

The freeze on both accounts was set up on 3/19, which was the first time the message was relayed to corporate. I realize we may have dropped the ball on the first request but it was rectified and both the membership and bootcamp have been frozen for the full months that was requested as of
the middle of last month. We have locations with low rate, free child care and tons of classes with access to all locations for the same price. We make every effort to accommodate our members

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe appreciate the cancellation of the contract, however we have to emphasize that there was no conversation made, nor a telephone contract negotiated with usI am sure that they can check their telephone logs to verify our statement. We have a printed copy of the contracts which have the same identical numbers on the signature space and the initials space, which is not the last four digits of our social security number
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
1) My wife actually called to cancel last week, prior to the 7/charge, but says she was put on an indefinite hold whenever she told the Fitness employee she wanted to cancel her account - so we actually did voice our desire to cancel the account PRIOR to the 7/charge.2) The policy itself is asinine and misleading, as members who sign up are not made clear of this upon sign-up Businesses can hide all kinds of legal jargon in the fine print of service agreements, it doesn't make it right or ethical We all know this is just a scheme to make it more difficult to cancel so the business can collect more money You should be ashamed of yourselves I haven't experienced this being an industry standard among gyms But slave labor was once a business standard in our part of the country as well It's wrong/unethical and borderline illegal.The reason I don't find their response acceptable is because I don't trust them when they say there will be no more charges to our card Why would I trust them? I'll need to wait 30+ days (apparently) for her account to actually be cancelled Once I hear verification the account is cancelled, then I can have some peace of mind and not fear our debit card being wrongly charged
Regards,
*** ***

On August 31, I responded to an email from the billing company handling this account to go ahead and process the cancellation. According to the notes from the billing company the call was lost while being on hold to reach a supervisor.Neither this account or her husbands account has a
cancellation on file, we do not take cancellations in the club or by phone in the club because a third party processes the billing-cancellation thru them.The account has been cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While I personally feel like it should be cancelled when requested in June as long as the accounts are closed, then I will deal with the money that was wrongly chargedJust trying to get the account closed was enough stressI am not sure why there are accounts, but as long as this company doesn't contact me again, I am doneThis is the worst experience I have had with a company!"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10827801, and find that this resolution is satisfactory to me.
Regards,
*** ***

This account has been set up to cancel, since the member called on 7/for cancellation and the draft ran on 7/there is no refund for that month. The agreement does state day cancellation notice.It is standard in the industry to require certified letter to cancel since this is a legal
contract. Most lawyers would recommend using this method as it provides proof for the consumer of the date sent and date received by addressee.There will be no more drafts on this account

Already tried to contact this member via email after he sent this same information in an email only a few hours ago. He has not responded so that we could even attempt to remedy the situation. According to his account, he has never called our customer service center for cancellation as
we don't take cancellations verbally on the phone or at the club. I did request information as to when he moved so I could see about refund and he has yet to respond

Below is the data from the account
Managed Type:
ABC Managed
Agreement Term:
Open
Payment Frequency:
Monthly
Last Sync Date:
07/23/
Current Status: Cancelled
Status Reason:
Pregnancy
Status Date:
07/23/
Agreement Number:
Created Date:
09/22/

Attached is the agreement for *** *** I am unable to look up the account she mentions for her son as she did not provide the name or account number.On this account it is signed as a month agreement, the automatic renewal to month to month status has been removed, however, the billing
company did not set up the cancel until the fulfillment date is reached, which is 7/03/16If she is moving and can provide the billing company with proof of move, the cancelation will be processed, and according to the notes in the account, the member was informed of this on 7/15/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will continue to monitor my credit report
Regards,
*** ***

Attached is the agreement and under renewal terms it does explain the cancellation process and that days is required for cancellationThis is standard in the fitness industryWhen the sales person said it was month to month with cancellation anytime, that means you are not under a term
agreement of to months which must to be fulfilled prior to cancelling

Our agreement does not request the card back when cancelling. Your wife still has access to the club and can scan in using the number which a staff member can provide if she enters the club

Attached is the signed agreement with the member, under the renewal terms, it states that cancellation must be made days in advance which is standard in the industry. Your cancellation was made in May, therefore the May dues ran and that is the last draft that will run on this
account. It is set up to cancel and the member has use until 7/24/16.The certified letter is the preferred way to cancel a contract and provides the consumer proof of the mailing date and the receipt date

Fitness 2000 has strived to maintain happy customers for 16 years.  We always attempt to offer affordable fitness options to our community.  We believe fitness should be available and accessible to everyone.It is possible to convert the term membership to a month to month as he requested, a private email will be sent to the customer for conversion procedure.

Per the notes in this account, the member called today and the account was cancelled and is in research for the refund.  The letter for the cancellation is scanned into one of the accounts so I'm sure this was strictly a human error in overlooking the second account listed in the letter.We have...

been in business in the area for 16 years and are locally owned and operated, if the member had contacted us directly we could have easily resolved this issue.  The management will authorize the refund today of 8 months X $20.74=$165.92.  The cancellation letter was dated 3/21, the billing date on the account was the 22nd of every month, 3/22/15 dues would have run prior to receipt of the letter.  Therefore the months in question are April-Nov 2015, or 8 months.ABC Financial is one of the largest fitness billing companies in the US and handles thousands of gyms and accounts, there was no malice in this oversight.A refund may take up to 3-5 business days to see back on the account.

We are sorry you had this experience with the billing company, we do use the largest Fitness billing service in the industry but there can be occasional errors made as humans are doing the processing.  The account was researched and a cancellation letter was scanned into the system from...

the member, I believe the billing service then requested some proof of move and that was not received, which is why a cancellation did not occur, our paperwork does list 'proof of move' in the move clause.  However, I have requested the refund be made in the amount requested.  It is in the process now and can take 3-5 business days to see back depending on bank activity.