Flatrate Moving

The $charge has been reversedThe refund receipt is attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry for the experience the customer had. The claim was processed correctly per the terms of the elected coverage. Additional compensation is not being awarded at this time.

We are very sorry for any damages suffered as a result of the move.This claim has been settled and closed. The documentation is attached.

We apologize for any confusion experienced but we believe this was a fair charge based on the notes of this claim. Out of courtesy, and to close this issue, we are willing to give $50 as courtesy compensation.Please contact [redacted] to resolve this matter.Best regards,Legal and Compliance

We are very sorry for the experience the customer had. The customer only claimed damage to the floors and did not inform us or claim any other damages. The claim documents are attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Flat Rate Movers DID NOT replace my item with LIKE OR SIMILAR quality!  They offered an amount of $277 for a $1800 item and $217 for a $1600 item.  Interesting that they offered to pay the full/exact amount for the items of lessor value but for the two expensive items they do not even get close to the value -- one of these items, the AFG 4.1 elliptical machine can be purchased today so it is absolutely possible to find the same product.  The other item - the Roberto Coin earrings may not have the exact item but you can purchase Roberto Coin earrings.  They are branded items and not of $217 in quality.  NO ONE from the organization will contact me or explain how they believe you can find a similar or like product for the amounts they are proposing.  This is simple FRAUD.  They clearly state the valuation to replace the product or for one of similar or like quality -- how is what they are proposing to do following through on that?  Are my next steps to engage legal council?????
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unless I have the check in my hands in seven (7) days (INCLUSIVE OF MAILING), this issue remains unresolved. No more delaying tactics FlatRate Movers! I have waited long enough. FlatRate Movers MUST ALSO provide me and the Revdex.com with a copy of the replacement check AS WELL AS the post office mailing tracking information AS PROOF that an EXPEDITED replacement check has been issued and mailed. The burden of proof that a check was issued and sent is with FlatRate Movers, not the consumer. Unless I have the check in the specified timeframe, this issue remains unresolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Attached is the Bill of Lading (contract) outlining the terms of the coverage. Please reference section 7, number 2 which states, if the shipper (customer) selects Valuation Coverage, the carrier (FlatRate) will, at the carrier's discretion, replace the item with an item of similar...

or like kind. Attached is the customer's claim forms and claim settlement. The customer was unable to provide proof of purchase for the items claimed. All items that were not given repair costs for were replaced at full value (according to the customer, as receipts were not provided), but two- the vacuum and iPod. Attached are the replacements for these items. Also attached is the customer's signed Move Plan. Please reference page 2 where it states there is a $500 deductible. This claim was settled correctly per the terms of the elected coverage. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The proposed refund is satisfactory to me, but I have not yet seen it...

appear in my [redacted] statement. Please keep this file open until I can confirm that I have indeed received the refund.
Sincerely,
[redacted]

We apologize for the experience the customer had. The customer initially informed us that they had damages as well, for which we sent them a claim form for. Claims and customer service issues are settled together. The customer returned a claim form that did not include their damages. We are awaiting...

complete documentation that includes the damages they incurred in order to proceed with settling any claims and customer service concerns they have.

The customer's claim has been processed correctly per the terms of the elected coverage. Any claims of theft will need to be investigated and proven or denied by the proper authorities, until then the customer's claims are allegations.

Once again, FlatRate has not done anything illegal. There was a guaranteed move price. The storage contract that the customer signed states that storage rates can change.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I took out extra insurance and clearly asked for coverage , even line itemizing my expensive items. The offer is not acceptable , my $6,000 table was shattered and cannot be replaced by $245. Your checks will not be cashed as a settlement of my damaged items. I expect reimbursement in full to buy another table. Your company fraudulently provided additional insurance that you claim covers a replaceable item, however a $245 check will not buy anything more than a plastic folding table.
 Attached correspondence clearly shows my ask for additional insurance with a confirmation from your team. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and are strive for customer satisfaction. I have reviewed your specific complaint with our Claims department and from what I understand we are well underway with processing your claim. After your items have been reviewed by a 3rd party vendor to determine whether your items can be repaired, our claims department will close your claim with an appropriate and fair settlement. Please contact [redacted] or call ###-###-#### if you have any questions or concerns. Best regards, Legal and Compliance

We are very sorry for any damages suffered as a result of the move.We do not sell insurance. The customer purchased Valuation Coverage. The claim documents are attached. The claim was settled correctly per the terms of the Bill of Lading (contract) which is also attached.

Hello,We are very sorry for the experience the customer had and any damages incurred. The claim was settled correctly per the terms of the elected coverage. The claim settlement is attached, along with replacements and the Bill of Lading (contract). As per the Bill of Lading items can be replaced...

with items of similar or like kind.Thank you.

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.I have reviewed your specific complaint with our claims department and see that we...

offered [redacted] $280 as courtesy compensation in an effort to make make right any stress we may have caused her. We hold our movers to the highest standards and are more than willing to cooperate with police officers to help with any and all investigations surrounding this complaint. Best regards,Legal and Compliance

Good afternoon,I have reviewed your claim and see we sent you an update as recently as yesterday about the delivery of your mattress for Saturday. You should receive communication from one of our representatives shortly regarding an exact time-frame for the delivery. As far as the other issues you experienced with your move, please contact our claims department at [redacted] so we can assist you with your missing and damaged items claims. As soon as all items and customer service issues have been logged and completed we will be able to fully assess your claim and provide settlement.Once again, we truly apologize for all issues you experience but hope to make things right.Sincerely,Legal and Compliance