Flatrate Moving

We are very sorry for the experience the customer had and want to address all of the customer's concerns. The customer will need to follow the claims process in order to be compensated. All claim documents have not yet been received. As soon as the customer sends photos of the damages, we are happy...

to expedite the claims process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This response remains insufficientg for FlatRate's unethical and illegal behavior.  I cannot understand how anyone there thinks such a thing could be a justifiable thing to do to a consumer.  Revdex.com, please help or suggest some means of arbitration.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry for the experience the customer had. We will certainly honor the offer of 25% off the move cost. The customer's move was $4,700.96 making the compensation $1,175.24. Please confirm an address for the check to be mailed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I will accept the resolution to this complaint once the check has been received at the address I provided in the email sent on 6/**/2016. Regards, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.While I am technically willing to accept this resolution, I am not satisfied with it. I find flatrate's actions and inability to accept responsibility for their actions reprehensible. At this point they have cost me too much time and effort and while I would delight in taking them to small claims court, I ultimately do not have the energy for that. That they tout an A+ rating from the Revdex.com is incomprehensible to me. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Resolution was not what I expected but the company is not willing to come up with an agreement so I have to accept unfortunatelly

Compensation was handled by a third party insurance. We apologize for any confusion or inconvenience caused and are able to award an additional $350. Please let us know where the check should be mailed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business apology is not acceptable since I still have not received my mattress as of 7/**. This company is thing but a lying company by claiming that my mattress was suppose to be delivered by 7/** and I still don't have my mattress as of today, Friday 7/**. I have been severing sleeping the last four weeks on my sofa since I still don't have my special mattress to help with my back problem. This company has causing me severing and pain and they don't care about their customers. I'm seeking my mattress to be delivered ASAP and to compensate me for my pain and severing for over four weeks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We are very sorry for the experience the customer had.Attached is the customer's signed Move Plan which states on page 2 that they have Valuation Coverage; it is not insurance as we are not able to sell insurance.Also attached are the customer's claim documents. You will find the claim form...

they sent us which includes 1 belt and 2 bottles of liquor. Attached you will find an email from the customer with links to these items. The link for the belt that they provided reflects a cost of $815. Also attached is the settlement letter they received and the initial claim email.All items that the customer claimed were addressed in their settlement. Courtesy compensation was awarded. As per the terms of the agreement, tax is not covered.We certainly do conduct internal investigations. If the customer feels this was theft, we encourage them to contact the proper authorities and we will certainly cooperate with any police investigation.Thank you.

My sincerest apologies if your mattress was not received by the eta!Please contact the FlatRate claims department at ###-###-#### o[redacted] with all open issues you have regarding your recent move and they will process accordingly - adding courtesy compensation where appropriate.Best regards,Legal and Compliance

If there are items that were damaged and/or missing that were not addressed in the final settlement, please send to my email ([redacted]) so I may reevaluate. I will investigate how this could've happened now and with the claims supervisor.Best regards,Legal and Compliance

We are sorry if the customer feels the quality of the replacements are not of what they own. We are able to replace items with similar like and kind (not quality), at our discretion. Any items replaced at full value were done so as a courtesy.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Flat Rate's valuation coverage covered furniture items that were damaged during shipping, but did not cover the items that Flat Rate's employees stole.  Specifically, they valued each item at $100 and also applied a $500 deductible, so it worked out to a negative number.  Flat Rate encouraged me to file a police report, which I've done, but neither Flat Rate nor the police will give me any information about the ongoing investigation.  In any event, I worry that the items are long gone at this point.  If Flat Rate cannot return my items, they should replace them at full replacement value.  At the least, they should waive their $500 deductible.  I have attached my claim form that I submitted to them, I have documentation of all these amounts elsewhere if you would like it.  Flat Rate's proposed settlement is $884 - $1384 minus a $500 deductible.  This means I have lost thousands and thousands of dollars, even though I paid extra for "extended valuation coverage" with a limit of $39,455.  I would hope that Flat Rate could and would do significantly more to make me whole as my items were not only damaged in the normal course of business, but also stolen in a criminal act.Please contact me if you have any questions or would like further information. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I need a response to the exact nature of how they are trying to find this table (not a small table).  Apparently, they refuse to believe it is worth $3000 or that someone, obviously an employee, stole it. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Attached are the signed documents pertaining to this move into storage, as well as the letter sent to the customer. The storage rate did increase. We apologize for any inconvenience this may cause.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In the last 12 months Flatrate, a Revdex.com member, has had 36 complaints lodged against it.  It is not difficult to understand why. It is because Flatrate is unable to find the time, nor does it care, to properly address reasonable customer concerns.   We have a claim against them for over $4,000 and Flatrate's response is to offer to pay only $300 for their negligence.  They're asked how it could be fair to offer a cheap single user home gym replacement for the semi-commercial grade two user multi weight stack gym system they broke, and they thoughtlessly answer that they get to solely decide what is similar and like kind.  We had to pay $1,161.19 to purchase "full replacement value" insurance from Flatrate and they want to pay a value having nothing to do with fully replacing the item they broke.  They want to pay the market value of our gym, which includes depreciation.  That was not what we relied on when we paid them their premium, that was not the deal they entered into.   Even if Flatrate should be believed, which it should not, still Flatrate has never even once stated their reasoning as to why a replacement system should be depreciated by 1,300% to equal their perceived value of the system they broke.  In any event, Flatrate has a replacement value contract, which is clearly stated on the face of the document.Flatrate could care less about the logic of their position.  They insist on a copy of a receipt showing the price I paid for my gym system  5 years ago. The punishment for failing to provide that?  Even though nothing in their contract obligates me to do so and even though their contact is a "full replacement value" contract which has nothing to do with the original purchase price of the unit, is to offer me any amount of money they arbitrarily choose to pay.  But this Revdex.com member can then extend their position to allow them to pay nothing if they lose an entire shipment if the customer can't prove what they paid for it.  This is absolutely ludicrous and is not "Better Business".  It is so ludicrous that even Flatrate did not do so in offering to pay for other items they broke during the delivery process; those items were paid on a full replacement value basis, without regard to receipts or depreciation.  Why?  Because they were worth a few hundred dollars, mostly zeroed out by Flatrate's $500 deductible.  But on this expensive replacement item, now they take out their illogic to argue they get to pay an amount that does not fully replace the item at all.  Flatrate should be removed as a member from the Revdex.com.  Such a business should not be permitted to hold itself out to other unsuspecting consumers as a Revdex.com membrer, using that status to cheat them when Flatrate breaks expensive personal property.  It is shameful for Flatrate to treat its customers in this fashion, to be so negligent in moving customers' property, and then to fail to comply with its contract in replacing damaged goods.Thank you for your attention. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We are very sorry for the experience the customer had. The claim was processed correctly per the terms of Bill of Lading (contract). The claim documents are attached as well as the Bill of Lading. As per section seven of the agreement, items can be replaced with an item of similar like and...

kind at the carrier's discretion. Four of the six items claimed were awarded at the customer's indicated replacement value, as a courtesy. Two items were replaced with an item of similar like and kind ("replacements" attached). The repair cost for the wall damage was awarded in full.Thank you

We are very sorry for the experience the customer had. The customer had additional inventory moved that they were not charged for, the move was completed in it's entirety, and a refund of $84.20 was processed as courtesy compensation for any confusion or inconvenience caused. Additional compensation...

will not be awarded at this time.