Flatrate Moving

We are very sorry for the experience the customer had. The customer's claim was settled correctly per the terms of the elected coverage. The claim documents are attached. The customer purchased Valuation Coverage. We do not sell insurance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Signed Elite Move plan WAS received. A copy of the signed Elite plan, and a copy of the email sent to sales consultant have both already been attached to this complaint.   Business has failed to acknowledge these pieces of evidence.We also provided a credit card number via phone to customer service to hold the Elite move per the plan on the same day. Revised Move plan WAS NOT sent.Please provide evidence of the sent revised move plan (how was it sent? email? please show proof).  There is no record beyond the unsigned move plan attached by business to this complaint, we were never shown this.  No record of email correspondence. No record of us reviewing the revised move plan electronically or otherwise.Businesses' responses are not addressing the fundamental complaint and instead providing inaccurate and untrue information.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Ryan G[redacted]

We are very sorry [redacted] is not satisfied with our settlement but we stand by our assessment of all the information provided to us and we will not be adding more compensation. If the police have issues getting in touch with anyone from the company for this investigation, they may contact me directly at ###-###-#### or email [redacted]. I will be sure we send all necessary information.Sincerely,Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The moving company sold me services as a consumer to move of my belongings in one move. I was quoted for a move that would be completed on time in one move. As you may be able to read in the attached documented email, those moving services were not provided as it took 2 different moves during the day after having to call the office numerous times. The fact that this company also charges the full amount of the contract before they perform their services in wrongful to the consumer. In addition, the tactics for additional fees and the fact the "service was not performed" according what was agreed upon for a move to be conducted in one time without all the additional emotional distress which is documented in the email sent and the ongoing situation that ensued during the moving day. The $80+ refund was for the additional moving boxes that the movers did not bring. This company should not be in the business of selling their services, not fulfilling those services in a timely or professional manner and charging full amount in advance. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.
I have reviewed your specific complaint with our claims department and see that we...

settled your claim in December both fairly and per the terms of your contract. We later added compensation as courtesy for the inconveniences you experienced. As recently as yesterday you were in communication with our claims department to have a new check resent to you as you never received the first two.
If the [redacted] tracking for your check does not activate, or show movement, within the next day or so please contact the legal department at ###-###-#### or [redacted] to escalate.
Best regards,
Legal and Compliance

Yes I finally got a refund... however I am still very much dissatisfied with the outcome and do not agree with what I was given at all!  This company has no intentions on making good on getting my things back nor care enough to fairly compensate.

We are very sorry for the experience the customer had. The customer was offered $100 in courtesy compensation for any inconvenience.

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and are strive for customer satisfaction. I have reviewed your specific complaint with our Long Distance department and...

they've informed me that your sofa has been delivered. As far as the customer service/claims issues with your move, our claims department has already begun a file for you and will gladly assist in order to settle your claim appropriately and fairly. Please contact [email protected] or call ###-###-#### to close your claim. Best regards, Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have tried to reach out to the claim department multiple times by email and phone after sending in my claim form and have heard nothing. In particular, there were additional items that I realized were lost that I wanted to add, but have been given no recourse to do so as the form states it can only be submitted once.The claims, however, weren't even the central issue I had with the company. I have been waiting for WEEKS to speak with a manager both about the incredibly poor customer service I received as well as the unprompted cancellation of my original shipment date that I had to fight tooth and nail to rectify to avoid a more substantial delay in delivery. Despite a manager never reaching out, it was a general service person who finally helped me out in moving my secondary delivery date up in time (after my first was unexpectedly and with poor reasoning canceled).I expect a manager to call me as soon as possible to address these and a myriad of concerns.  Best,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We did everything we could to try and accommodate her delivery window. A discount was offered for any delays. The customer did not want this and informed us that she was hiring another moving company. We have processed a refund for $2,385.39 which is the difference from moving Into Storage as...

opposed to Long Distance. The refund receipt is attached. Her belongings were picked up from our Storage Facility by another company already. The signed document showing this is attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

The documents that Flart Rate sent through proves my point and negated their position.  On page 4 of their attachment, dated 4/**/2015, their contract states: "Storage @ $180/Month" and "Our price is GUARANTEED and ALL INCLUSIVE".  Nowhere in this docuiment does it say the company can chnage the agrred upon price at their discretion - something no reasonable person would agree to.  I believe their 55% price increase, without my agreement, 7 months after a contract is signed is illegal, and I seek remedy.  Thank you!    I would like overbillings to date reimbursed and continuation of storage at the agreed upon rate.  It's both illegale and unconscionable to do such a thing as they have tried (especially when the customer is thousands of miles away and obviously limited in capacity to respond).  Thank you!  The documents that Flart Rate sent through proves my point and negates their position.  On page 4 of their attachment, dated 4/**/2015, their contract states: "Storage @ $180/Month" and "Our price is GUARANTEED and ALL INCLUSIVE".  Nowhere in this docuiment does it say the company can chnage the agrred upon price at their discretion - something no reasonable person would agree to.  I believe their 55% price increase, without my agreement, 7 months after a contract is signed is illegal, and I seek immediate remedy.  I would like overbillings to date reimbursed and continuation of storage at the agreed upon rate.  It's both illegale and unconscionable to do such a thing as they have tried (especially when the customer is thousands of miles away and obviously limited in capacity to respond).  Thank you!   In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not said anything new, so my position has not changed from the previous messages I've sent to you and the business.  I agree that it is a matter for the authorities to resolve the criminal consequences of what transpired (likely a felony).  But in addition to any criminal responsibility, Flat Rate has full financial liability for any crimes that it or its employees committed.  Flat Rate has vicarious liability for the actions of its employees.  While the bill of lading does limit Flat Rate's liability in certain cases, it's impossible to limit their liability for criminal conduct.  No contract can say "[redacted]"  That is absurd.  As such, Flat Rate should replace all the items in question at their full values, or better yet, ask their employees about it and have the items themselves returned directly to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My items are still missing, I haven't heard one thing from the company (although many people called me in the beginning) about my missing items and more upsetting that boxes were opened! I was told that I could NOT file a complaint until they deliver my mattress, which they said they found - but again, I don't believe them and until I receive it - I can not accept the company's apology until they make good on my missing items and explain to me why my boxes were opened and items taken out and used as furniture wrappings. I get an email every few days from some guy named Adil (stating that my mattress is coming), nothing from Dayna H[redacted] or Adam S[redacted] -- not a word, not an email, not a phone call - NOTHING!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the experience the customer had. Their claim was processed correctly per the terms of the elected coverage. If the customer is claiming theft we encourage them to file a police report; we will certainly cooperate with any investigation conducted.

The settlement amounts for the record player and lamps are based on internet research for those items. We are sorry if the customer feels the quality of these items do not match those of their items. We are able to replace items with similar like and kind (not quality), at our discretion.

We are very sorry for the experience the customer had. The customer's claim documents are attached. The claim was settled correctly per the terms of the elected coverage.

The customer's claim was settled and closed. A settlement check was mailed to the customer in October of 2015.

We are very sorry for the experience the customer had. The claim was settled correctly per the terms of the elected coverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You still haven't responded to any of the specific items in my previous emails.  This response is not acceptable nor does it live up to your reputation.  You broke a number of items in a contract that we had, so it really isn't a 'courtesy' that you would consider compensating someone for a broken contract.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry for the experience the customer had. The customer's claim was settled correctly per the terms of the elected coverage. The claim documents are attached. The weights of the customer's items were greatly exaggerated in order to maximize their claim and courtesy compensation was...

awarded as well.