Flawless Firming Face Cream

Dear [redacted] ***,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ***- [redacted] , ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://flawlesseyerevitalizingcream.com/payment.phpHowever, Ms***- [redacted] had already been processed a full refund on April 10, in the total amount of $This would have reflected Ms***- [redacted] bank statement within the following business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Flawless Eye CareCustomer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has done exactly as they statedThis matter is resolved satisfactorilyThank you for what you do for citizens Regards, [redacted] ***

Dear [redacted] :Thank you for assistance in resolving this complaint from our customer: Pat Carter, Complaint ID: [redacted] .Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comOur records indicate that Pat Carter contacted our customer service team and verbally agreed to a partial refund of $on September 25, Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe feel for [redacted] s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-249-or [email protected],-- [redacted] Flawless Skin Care [redacted] *** [redacted] Monday through Friday - AM to PM CSTSaturday through Sunday - AM to PM CST

[redacted] Dear [redacted] ,Our company, Flawless strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comAccording to our records, We feel for Ms Cates concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedAs for the shipments, the customer may keep the products as complementaryPlease feel free to contact us if you should have any further questions at 1-855-249-or [email protected],Flawless [email protected] Pierce, Customer Care RepresentativeFinesse Skin Care Questions? Contact us! 1-877-498-hours, days a week{#HS:148164319-305076#}

Dear [redacted] Thank you for assistance in resolving this complaint from our customer: Pat Carter, Complaint ID: [redacted] .Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comOur records indicate that Pat Carter contacted our customer service team and verbally agreed to a partial refund of $on September 25, Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe feel for [redacted] s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-249-or [email protected],-- [redacted] Flawless Skin Care [redacted] *** [redacted] Monday through Friday - AM to PM CSTSaturday through Sunday - AM to PM CST

Dear [redacted] :Thank you for assistance in resolving this complaint from our customer: Ms [redacted] , Complaint ID: [redacted] .Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comWe feel for Ms [redacted] concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-249-or [email protected] addition, we noticed that the consumer complaint contained an additional company: "Deluxe Eye Cream." This is a separate company, and would need to be contacted as suchWe apologize for this inconvenience.Sincerely,-- [redacted] , Customer SupportFlawless Skin CareContact us: [redacted] Monday through Friday - AM to PM CSTSaturday through Sunday - AM to PM CST {#HS:130176272-283973#}

To whom it may concern, Our company strives to ensure that all of our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, customers must first affirm to and acknowledge the terms of our auto-ship program by marking the T&C checkboxesPlease visit our site for more information including our terms & conditions at [redacted] .We have looked into the customer’s complaint and have come to the conclusion that Mr [redacted] is not one of our customersWe have ceased any new trials of our product in Furthermore, the prices that Mr [redacted] mentioned in the complaint do not match the price of our product which is $We have also attempted to locate the customer’s account within our system but to no availWe notice that in the complaint, the customer refers to the company in dispute as “Flawless Face”We are not “Flawless Face”, we are Flawless Anti-AgingThe customer would need to get in contact with the company separately to resolve the disputeWe are sorry for any inconveniencesSincerely,Flawless Anti-Aging Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Ms ***, Today I received two emails from Flawless Firming Face Cream informing me that they had refunded two payments of $to my credit card I checked the account and as of this moment there is no record of that sum being receivedWhen and if it arrives, I shall let you know I entered your website to copy my complaint because I have no copy of the final version but was unable to find my complaintI would appreciate it very much, if you would send me a copy Thank you, [redacted] Regards, [redacted]

Dear [redacted] ***, sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] , ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://flawlessantiagingserum.com/payment.phpOur records indicate that we had previously processed two partial refunds of $for each charge of our Flawless Skin Care products on June 8, after her call with our customer service representativeThis would have reflected in her bank statement within business days following the mentioned dateHowever, we do feel for Ms [redacted] 's concerns and value her customer satisfaction, and as such have processed full refunds for both products in two payments of $to cover the remaining charges as requestedAgain this will reflect on Ms [redacted] 's bank statement within business daysWe hope this response serves satisfactory to our customer Ms [redacted] , and please feel free to contact us if you should have any further questions or concernsSincerely,Flawless Skin [email protected] Service

Dear *** ***:Thank you for assistance in resolving this complaint from our customer: Ms*** ***, Complaint ID: ***.Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comWe feel for Ms***’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processed.Also, our records indicate that MS*** had already been processed a refund in the amount of $on September 9, after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,--*** ***, Customer Support*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was at first refused any refund, was spoken to rudely, and hung up on I called back several times--was left on hold for long periods, was hung up on when I asked to speak to a supervisor I never was given a supervisor I was told that the max refund was the amount offered and it was a take it or get nothing I felt that it was my only option for getting any refund I researched the business and found multiple complaints by other consumers regarding the lack of clear full disclosure that this was not truly a free offer but a club The only was to see this is to click various boxes and read the "fine print" as one of their reps said customers needed to do In the package sent, there is no info on the details of the need to call after so many days (which would have been days by the time I received this product and not the days to try the product as they start counting from when the order is placed per their rep) to cancel or return the product, there was no information about the automatic enrollment in a club or automatic credit card charges each month, there was no information about where to return the product, a number to call for the cancellation, etc--nothing except a sheet with the product name On their web site the information is not clearly stated I could only find the multiple consumer complaints--many of whom filed complaints with Revdex.com in their states--after a lengthy search and looking up the company listed on the bottle The company should be made to fully disclose the details of this "free sample" on their site and send all information on the details in the package with the product They make things as vague as possible in order to lure in consumers and get money If the details were clearly outlined as I suggested, then consumers can truly make an informed decision about whether or not to buy this product initially or to keep purchasing it I wonder how many consumers actually stay in this "club" voluntarily (Some complaints state it took several months to stop the automatic charges despite multiple calls to cancel.) If this product was a great as they advertise, then why all the deception? I want a full refund as this company clearly sold this in a deceptive many
Regards,
*** ***

Dear *** ***, sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:***We feel for our customer's concerns and as such we have processed a refund in the amount of $with two separate payments of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Flawless Skin CareCustomer Service***

Dear *** ***, sans-serif;">Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***-***, ID: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://flawlesseyerevitalizingcream.com/payment.phpHowever, Ms***-*** had already been processed a full refund on April 10, in the total amount of $This would have reflected Ms***-*** bank statement within the following business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Flawless Eye CareCustomer [email protected]

"">Dear *** ***:Thank you for assistance in resolving this complaint from our customer: Ms*** ***, Complaint ID: ***.Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comWe feel for Ms***’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processed.Also, our records indicate that MS*** had already been processed a refund in the amount of $on September 9, after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,--*** ***, Customer Support*** *** ***
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Dear *** ***,Our company, Flawless strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very
seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comAccording to our records, We feel for Ms Cates concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedAs for the shipments, the customer may keep the products as complementaryPlease feel free to contact us if you should have any further questions at 1-855-249-1995 or [email protected],Flawless [email protected] Pierce, Customer Care RepresentativeFinesse Skin Care Questions? Contact us! 1-877-498-hours, days a week
{#HS:148164319-305076#}

Dear *** ***:Thank you for assistance in resolving this complaint from our customer: Ms*** *** ***, Complaint ID: ***.Our company, Flawless Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously
Before customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryflawlessantiaging.comWe feel for Ms*** concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-249-1995 or [email protected] addition, we noticed that the consumer complaint contained an additional company: "Deluxe Eye Cream." This is a separate company, and would need to be contacted as suchWe apologize for this inconvenience.Sincerely,--*** ***, Customer SupportFlawless Skin CareContact us: ***Monday through Friday - AM to PM CSTSaturday through Sunday - AM to PM CST{#HS:130176272-283973#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider...

this complaint resolved.
Regards,
[redacted]
Dear Sir or Ma’am— The offending company handled this matter to my satisfaction.  Nothing more is needed, thank you. Best regards, [redacted] - cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was at first refused any refund, was spoken to rudely, and hung up on.  I called back several times--was left on hold for long periods, was hung up on when I asked to speak to a supervisor.  I never was given a supervisor.  I was told that the max refund was the amount offered and it was a take it or get nothing.  I felt that it was  my only option for getting any refund.  I researched the business and found multiple complaints by other consumers regarding the lack of clear full disclosure that this was not truly a free offer but a club.  The only was to see this is to click various boxes and read the "fine print" as one of their reps said customers needed to do.  In the package sent, there is no info on the details of the need to call after so many days (which would have been 7 days by the time I received this product and not the 14 days to try the product as they start counting from when the order is placed per their rep) to cancel or return the product, there was no information about the automatic enrollment in a club or automatic credit card charges each month, there was no information about where to return the product, a number to call for the cancellation, etc--nothing except a sheet with the product name.  On their web site the information is not clearly stated.  I could only find the multiple consumer complaints--many of whom filed complaints with Revdex.com in their states--after a lengthy search and looking up the company listed on the bottle.  The company should be made to fully disclose the details of this "free sample" on their site and send all information on the details in the package with the product.  They make things as vague as possible in order to lure in consumers and get money.  If the details were clearly outlined as I suggested, then consumers can truly make an informed decision about whether or not to buy this product initially or to keep purchasing it.  I wonder how many consumers actually stay in this "club" voluntarily.  (Some complaints state it took several months to stop the automatic charges despite multiple calls to cancel.)  If this product was a great as they advertise, then why all the deception?  I want a full refund as this company clearly sold this in a deceptive many.
Regards,
[redacted]

To whom it may concern, Our company strives to ensure that all of our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14-day free trial, customers must first affirm to and acknowledge the terms of our auto-ship program by...

marking the T&C checkboxes. Please visit our site for more information including our terms & conditions at [redacted].We have looked into the customer’s complaint and have come to the conclusion that Mr. [redacted] is not one of our customers. We have ceased any new trials of our product in 2016. Furthermore, the prices that Mr. [redacted] mentioned in the complaint do not match the price of our product which is $89.85. We have also attempted to locate the customer’s account within our system but to no avail. We notice that in the complaint, the customer refers to the company in dispute as “Flawless Face”. We are not “Flawless Face”, we are Flawless Anti-Aging. The customer would need to get in contact with the company separately to resolve the dispute. We are sorry for any inconveniences. Sincerely,Flawless Anti-Aging Customer Service

Dear [redacted],Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]-[redacted], ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14...

day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://flawlesseyerevitalizingcream.com/payment.phpHowever, Ms. [redacted]-[redacted] had already been processed a full refund on April 10, 2015 in the total amount of $89.85. This would have reflected Ms. [redacted]-[redacted] bank statement within the following 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Flawless Eye CareCustomer [email protected]