Fleming Furniture

To whom it may concern; We fully refunded Mr [redacted] on 9/15/through their finance companyWe also sent a letter to to finance company on 9/14/which stated that it was no fault of the customer if they incurred any late charges or penaltiesWe stated that Fleming Furniture would accept any of the late charges and penalties to clear up the customers accountMr [redacted] was sent a copy of the return receipt from the finance company as well as the letterIf there is anything else we can do to assist the customer, please let us know

Ms [redacted] received her check on 9/4/Thank you for your patience

To whom it may concern;Mrs [redacted] came in and picked out merchandise on 9/4/15, got it in here home on 9/11/and decided she did not like itShe again came in a reselected to something different on 9/15/15, it was delivered on 9/19/and again she did not like itShe was informed that was the last reselect she hadShe was infact out of her original day return policy, as her original purchase was on 9/4/The sales ticket that her order was written on states "No refunds, exchanges or returns of furniture after days from date of purchase" separate occasions we delivered merchandise to her home and picked up the other setWe have done everything we could do, to accommodate herShe has now reselected for a 3rd time and was delivered on 9/26/

To whom it may concern;Mrs [redacted] has reselected and delivered on 10/1/

To whom it may concern;I will have someone from the store call you within the next hours to explain all options

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,Margaret Priddy

I apologize for the inconvenienceThe sales manager will be calling within the next hours to go over all options

Ms [redacted] check has been ready for pick up since 9/11/She can pick up the check at her earliest convenience

To whom it may concern;In regards to complaint# [redacted] Mr [redacted] was fully refunded on his credit cards, on June 23rd, We also called and left a message that this had been done Please let me know if there are any future questionsThanks!

Matter has been resolved per the consumers call to the Revdex.com

To whom it may concern; Ms [redacted] 's furniture has been received in our warehouseMs [redacted] is set up for Tuesday, February 24th for deliveryThank you for your time%

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] Their response is not true The first delivery they made was for two living room sets I paid for the delivery One set I kept, the other set, they never brought the entire set in the house I was told when I purchased it, that if it did not match that I could reject it, which is what I did So the delivery they say they made was one I paid forThey never came back to my home to pick up any furniture The second set that I purchased was at the other store, with a different sales personI asked specifically if I could return it, if it didn't match I was informed that I could and that I had days to do this for a refund or exchange My receipt states no refunds, exchanges or returns after days I took it back to the store THE NEXT DAY They ACCEPTED it, placed it on the showroom floor with a price tag to sell it So if they are saying that I didn't return it within days, then why did they ACCEPT it? I purchased furniture at two separate stores, that somehow are connected The first furniture I purchased there was no problem with the return or the sale As a matter of fact, they were more than willing to work with me I knew the history of not getting your furniture that you ordered, so they knew up front, I was looking for furniture that I could take home that day I found a set I wanted, but the manager didn't want for it to leave the showroom floor until after Labor Day So he offered to put it in a family members name (who worked there) to give me a super discount, if I would leave it until after Labor Day I agreed to this I paid for the delivery, but the furniture was never really in my name.After refusing the one set of living room set, I went back to the same store to get a refund, or reselect I just built a home and needed all rooms of furnitureSo was not looking for a refund, but for furniture We never discussed what to do at this store, since I stated I would go to the other store and look, but I did ask what do I do about my money being at one store and the furniture at the other I was informed they would work with me and the other store on what I decided.I went to the other store and selected a sofa, chair 1/and ottoman I asked for a discount and was given a 50% discount as to what was on the original price tag I made it known that if it didn't match (having a problem with matching to other furniture, kitchen cabinets, floor) in my home that I could return it for a refund or exchange I was assured I could if it was within days It did not match in my home, so the next day I returned it myself( they did not come pick it up) My receipt states RETURN POLICY --- No refunds, exchanges or returns of furniture after days from date of purchase I purchased this furniture on 9-and returned it on 9- As I said before that was within days and if it wasn't, why did they accept it? This was on a Sunday, the manager told me they were getting more furniture in on Monday, I went back to look on Tuesday and could not find anything that would match in my home I asked for a refund and was told that I COULD NOT have a refund, even though my receipt stated that I could When I questioned him, he became very disrespectful and yelled at me that " We are not in the business of giving refunds We are in the business of selling furniture" He walked away from me yellingI was told by an employee to go to the county attorneys office, which sent me to the city police who are handling all the complaints against the store The detective advised to go get more furniture, because if I didn't I would probably lose my money and the furniture I went back to the other store after learning that it is civil, not criminal and being advised by the family member who worked there and the police detective to get something I felt I had no other option except to select other furniture or lose everything I was told the manager at the other store had told them to not give me a discount like I had gotten before The only furniture in the store that would go in my home, was a dining set and side table that was damaged The manager of this store stated he would knock off $and have the set repaired So I was buying something that I didn't want, since I was being forced to.I was at my grandsons soccer game and the police chiefs son plays with my grandsons team, I was talking to him about it and he advised to go get the furniture or I might end up with nothing My family member who worked there also told me the owner told her that the next week it would be a going out of business sale So I left the soccer game and went and picked up my damaged dining room set, which after a week, still had not been sent to be repaired.It was absolutely not true that they tried to accommodate me I was told I could have a refund, I have a receipt that states I can get a refund within days They say it was not within days but still accepted the set back the next day and placed it on the floor to sell I was deny a discount that had been given in other sales , was told that the set would be repaired and after a week it never wasThey act like they have made numerous deliveries, which they made two, one of which I paid for and mostly I was forced to choose furniture that I didn't want I totally disagree with their responseI only reselected the dining set, because of their actions, I had no other option and the fear of losing money and furniture

Mr [redacted] was given $price adjustment for the delay with his order

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

To whom it may concern;I will forward this message to our customer service manager and have them contact you

To whom it may concern;
Ms***s Renovate account was fully refunded in the amount of $It can take the finance company 10-business days to reflect the refund on her accountOnce the refund is done on our end, it is up to finance company to process the refund from
there. We have mailed Ms***s a copy of the confirmation that her refund has been done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
The offer made by Fleming Furniture was for me to take it up with my credit card companyThis is absolutely unacceptable as this purchase does not qualify for a refund under the "charge back" policy on my card, since the balance has been paid in full for over monthsPlease see rule number on the attachmentThe only acceptable resolution at this point is a valid refund check from Fleming Furniture in the amount of 518.34.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to receive a refundI called both credit card companies that the order was originally charged to, and neither have received any paperwork for a credit to my accountsBoth credit card companies state it will only take 2-business days to receive a refundI WANT MY REFUND NOW!!!!!!!
Regards,
*** ***

To whom it may concern;
The sofa that Mr*** received was new, it was bought and housed in a warehouse by the company we brought in to host our event we were having at the time of our saleWe had the sofa on the floor just a couple of weeksMr*** was the only one who
purchased the sofa, so we gave him the one we hadWe refunded Mr*** yesterday $on 4/to satisfy him with a discount to keep the sofa he picked up

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***