Fleming Furniture

To whom it may concern;Mrs. [redacted] has reselected and delivered on 10/1/15.

To whom it may concern; We fully refunded Mr. [redacted] on 9/15/15 through their finance company. We also sent a letter to to finance company on 9/14/15 which stated that it was no fault of the customer if they incurred any late charges or penalties. We stated that Fleming Furniture would accept any...

of the late charges and penalties to clear up the customers account. Mr. [redacted] was sent a copy of the return receipt from the finance company as well as the letter. If there is anything else we can do to assist the customer, please let us know.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,Margaret Priddy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]Their response is not true.  The first delivery they made was for two living room sets.  I paid for the delivery.  One set I kept, the other set, they never brought the entire set in the house.  I was told when I purchased it, that if it did not match that I could reject it, which is what I did.  So the delivery they say they made was one I paid for. They never came back to my home to pick up any furniture.  The second set that I purchased was at the other store, with a different sales person. I asked specifically if I could return it, if it didn't match.  I was informed that I could and that I had 10 days to do this for a refund or exchange.  My receipt states no refunds, exchanges or returns after 10 days.  I took it back to the store THE NEXT DAY.  They ACCEPTED it, placed it on the showroom floor with a price tag to sell it.  So if they are saying that I didn't return it within 10 days, then why did they ACCEPT it? I purchased furniture at two separate stores, that somehow are connected.  The first furniture I purchased there was no problem with the return or the sale.  As a matter of fact, they were more than willing to work with me .  I knew the history of not getting your furniture that you ordered, so they knew up front, I was looking for furniture that I could take home that day.  I found a set I wanted, but the manager didn't want for it to leave the showroom floor until after Labor Day.  So he offered to put it in a family members name (who worked there) to give me a super discount, if I would leave it until after Labor Day.  I agreed to this.  I paid for the delivery, but the furniture was never really in my name.After refusing the one set of living room set, I went back to the same store to get a refund, or reselect.  I just built a home and needed all rooms of furniture. So was not looking for a refund, but for furniture.  We never discussed what to do at this store, since I stated I would go to the other store and look, but I did ask what do I do about my money being at one store and the furniture at the other.  I was informed they would work with me and the other store on what I decided.I went to the other store and selected a sofa, chair 1/2 and ottoman.  I asked for a discount and was given a 50% discount as to what was on the original price tag.  I made it known that if it didn't match (having a problem with matching to other furniture, kitchen cabinets, floor) in my home that I could return it for a refund or exchange.  I was assured I could if it was within 10 days.  It did not match in my home, so the next day I returned it myself. ( they did not come pick it up).  My receipt states  RETURN POLICY --- No refunds, exchanges or returns of furniture after 10 days from date of purchase.  I purchased this furniture on 9-15 and returned it on 9-16.  As I said before that was within 10 days and if it wasn't, why did they accept it? This was on a Sunday, the manager told me they were getting more furniture in on Monday, I went back to look on Tuesday and could not find anything that would match in my home.  I asked for a refund and was told that I COULD NOT have a refund, even though my receipt stated that I could.  When I questioned him, he became very disrespectful and yelled at me that " We are not in the business of giving refunds.  We are in the business of selling furniture".  He walked away from me yelling. I was told by an employee to go to the county attorneys office, which sent me to the city police who are handling all the complaints against the store.  The detective advised to go get more furniture, because if I didn't I would probably lose my money and the furniture.  I went back to the other store after learning that it is civil, not criminal and being advised by the family member who worked there and the police detective to get something.  I felt I had no other option except to select other furniture or lose everything.  I was told the manager at the other store had told them to not give me a discount like I had gotten before.  The only furniture in the store that would go in my home, was a dining set and side table that was damaged.  The manager of this store stated he would knock off $100.00 and have the set repaired.  So I was buying something that I didn't want, since I was being forced to.I was at my grandsons soccer game and the police chiefs son plays with my grandsons team, I was talking to him about it and he advised to go get the furniture or I might end up with nothing.  My family member who worked there also told me the owner told her that the next week it would be a going out of business sale.  So I left the soccer game and went and picked up my damaged dining room set, which after a week, still had not been sent to be repaired.It was absolutely not true that they tried to accommodate me.  I was told I could have a refund, I have a receipt that states I can get a refund within 10 days.  They say it was not within 10 days but still accepted the set back the next day and placed it on the floor to sell.  I was deny a discount that had been given in other sales , was told that the set would be repaired and after a week it never was. They act like they have made numerous deliveries, which they made two, one of which I paid for and mostly I was forced to choose furniture that I didn't want.  I totally disagree with their response. I only reselected the dining set, because of their actions, I had no other option and the fear of losing money and furniture.

This is in response to complaint [redacted]. They cancelled their order on 6/3/2015. They were fully refunded on 6/5/2015. They spoke with a manager today to let them know their refund was done today (6/5/2015).

To whom it may concern;
Ms. [redacted] purchased her furniture on 4/18/2015. She requested her refund on 7/3/2015. She was informed that it could take anywhere from 7-14 business days to process her refund. Which is also posted throughout the store as policy. Ms. [redacted] stated that she had a new credit...

card number that we would need to use to process her refund, that she had a replacement card. We processed her refund on 7/23/2015. She was also mailed the customers copy of the refund slip. We had been in contact with Ms. [redacted] over the next several days as she stated the refund still had not been posted. We contacted the credit card company several times to figure out what was going on. Because Ms. [redacted] had gotten a new credit card, the credit card company had declined the refund because it did not match with the original credit card account. We have sent Ms. [redacted] a check to cover the cost of her refund and resolve this matter. Please let us know if there is anything else you may need. Thank you!

To whom it may concern;Mrs. [redacted] came in and picked out merchandise on 9/4/15, got it in here home on 9/11/15 and decided she did not like it. She again came in a reselected to something different on 9/15/15, it was delivered on 9/19/15 and again she did not like it. She was informed that was...

the last reselect she had. She was infact out of her original 10 day return policy, as her original purchase was on 9/4/15. The sales ticket that her order was written on states "No refunds, exchanges or returns of furniture after 10 days from date of purchase".  2 separate occasions we delivered merchandise to her home and picked up the other set. We have done everything we could do, to accommodate her. She has now reselected for a 3rd time and was delivered on 9/26/15.

AS of April 20, 2015 I have not received any money back. Was told I would receive it. But do not know when. If they do what they said it will be fine but not till I receive it.
[redacted]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
We refunded Ms. [redacted]'s American Express card in full on 2/12/2015. Our policy states that we must refund the customers money with the same form of payment as they paid with. This keeps from having any future disputes abotu the refund with the consumer, the...

business as well as the credit card company. Thank you for your time. %3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]On the 19th of May I have not had a response from Finance company. Someone is dragging their feet. The company doesn't care id I get my money back or not if they die they would be doing something to speed process up. I know there are processes to go thru but it shouldn't take this long to take care of my complaint.
Regards,
[redacted]

Ms. [redacted] check has been ready for pick up since 9/11/2015. She can pick up the check at her earliest convenience.

To whom it may concern;In regards to complaint# [redacted]. Mr. [redacted] was fully refunded on his credit cards, on June 23rd, 2015. We also called and left a message that this had been done.  Please let me know if there are any future questions. Thanks!

Mrs. [redacted] was fully refunded to the finance company that she used on 7/23/2015. She should be getting a check for the amount she had paid towards her financing from the finance company.

Matter has been resolved per the consumers call to the Revdex.com.

To whom it may concern;I spoke with Mr. [redacted] on Thursday 10/1/15 as well as Friday on 10/2/15. I explained to him which route would be the best and quickest way to get his money back. I also tried to give Mr. [redacted] some help on where he could maybe order the ottoman. I told Mr. [redacted]...

that if there was anything I could do to help him get his refund back quicker to just give me a call and I would do everything I could to help him.  I know this is not the ideal situation on how Mr. [redacted] would of liked for this to be handled. I do apologize and will assist him any way I can to make it easier on him. He can call anytime he needs any further assistance from me. [redacted]

To whom it may concern;Mr. [redacted] came in to the store and reselected on different merchandise on 9/29/15.

To whom it may concern;I will have someone from the store call you within the next 24 hours to explain all options.