Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Complaint: [redacted] I am rejecting this response because:I was not running any sort of fraudulent activityI run an indoor nerf arena family entertainment facilityTried square out once and after the first day it was shut off and money was heldNo phone callNo emailNo notification what so everIt just didn't workIf you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purposePerhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine [redacted]
Complaint: [redacted] I am rejecting this response because: To answer my complaint, the business need not reference, release, or cause to be released, the information on my "friends" accountThe business has failed to acknowledge the numerous emails or a problem at allThe business appears to be avoiding the complaint altogetherConsidering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We have CALLED Square several times, always on hold, NOT able to talk with anyone We have tried logging into the webpage they send, filled out information, BUT are unable to send it back Each time we request help from them, we have to re-set passwords, have a new case number----Their preferred method of communication, "techno, computer driven, internet", has failed to work, and we cannot communicate with them We have tried "voice" communication, but that does not work Case still unresolved, money still in their hands We desire personal communication.Sincerely, [redacted] ***
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello, As of March 7, Square was able to refund this payment per your request It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, Failed attempts to debit your linked bank account were made in October, November and December Please re-enter your bank account information by accessing your Bank Account tab on your Square DashboardYou can also visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, please let Square know if you continue to experience trouble refunding payments Square will work directly with the card-issuing bank regarding any payment disputes for transactions made using your Square account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lauren [redacted]
Hello, Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out Square will be sharing this with our Cash team to help improve future experiences with CashappHowever, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent toThis is something you need to resolve with those entities directly
Please refer to the email sent to you on [redacted] **: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days
Square's decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Looking at your account, Square can confirm that your refunds completed processing on [redacted] **.It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, you can contact Square directly through Square's official website to resolve your issueA customer code can be generated for you through here: https://squareup.com/help/us/en
After communicating with you by email regarding these payments and conducting an investigation, Square sent you the following email on March 27: "Hello, This email is to inform you that we have made a final determination regarding your dispute notification Based on the facts of our investigation, no funds will be credited to your account as a result of this claim If you would like to further pursue this claim, you will need to contact the merchant directly.Should you have other questions regarding this claim or desire to view the documentation used to make this decision, please do not hesitate to contact us by responding to this email, or by phone at [redacted] We appreciate your patience as we completed the investigation into this matter."
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountWe can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team
Hello, Thank you again for advising Square of this situationSquare has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending accounts.Additionally, on February Square issued a refund/ credit to you for the amount of the transactionThis credit was automatically applied to the payment source
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Complaint: [redacted] I am rejecting this response because:I was not running any sort of fraudulent activityI run an indoor nerf arena family entertainment facilityTried square out once and after the first day it was shut off and money was heldNo phone callNo emailNo notification what so everIt just didn't workIf you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purposePerhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine [redacted]
Complaint: [redacted] I am rejecting this response because: To answer my complaint, the business need not reference, release, or cause to be released, the information on my "friends" accountThe business has failed to acknowledge the numerous emails or a problem at allThe business appears to be avoiding the complaint altogetherConsidering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: We have CALLED Square several times, always on hold, NOT able to talk with anyone We have tried logging into the webpage they send, filled out information, BUT are unable to send it back Each time we request help from them, we have to re-set passwords, have a new case number----Their preferred method of communication, "techno, computer driven, internet", has failed to work, and we cannot communicate with them We have tried "voice" communication, but that does not work Case still unresolved, money still in their hands We desire personal communication.Sincerely, [redacted] ***
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Hello, As of March 7, Square was able to refund this payment per your request It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, Failed attempts to debit your linked bank account were made in October, November and December Please re-enter your bank account information by accessing your Bank Account tab on your Square DashboardYou can also visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, please let Square know if you continue to experience trouble refunding payments Square will work directly with the card-issuing bank regarding any payment disputes for transactions made using your Square account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Lauren [redacted]
Hello, Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out Square will be sharing this with our Cash team to help improve future experiences with CashappHowever, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent toThis is something you need to resolve with those entities directly
Please refer to the email sent to you on [redacted] **: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days
I will not accept a response until we have a resolutionComplaint [redacted] I am rejecting this response because:Sincerely, [redacted]
Square's decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Looking at your account, Square can confirm that your refunds completed processing on [redacted] **.It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer
Hello, you can contact Square directly through Square's official website to resolve your issueA customer code can be generated for you through here: https://squareup.com/help/us/en
After communicating with you by email regarding these payments and conducting an investigation, Square sent you the following email on March 27: "Hello, This email is to inform you that we have made a final determination regarding your dispute notification Based on the facts of our investigation, no funds will be credited to your account as a result of this claim If you would like to further pursue this claim, you will need to contact the merchant directly.Should you have other questions regarding this claim or desire to view the documentation used to make this decision, please do not hesitate to contact us by responding to this email, or by phone at [redacted] We appreciate your patience as we completed the investigation into this matter."
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Complaint [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountWe can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team
Hello, Thank you again for advising Square of this situationSquare has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending accounts.Additionally, on February Square issued a refund/ credit to you for the amount of the transactionThis credit was automatically applied to the payment source