Thanks for bringing it to our attention that you have received this unusual emailWe understand that you do not have a Square account, and we can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are working hard to mitigate these types of external phishing scamsMore information about phishing is available hereAs a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links
Complaint: [redacted] I am rejecting this response because: I recieved this response alreadyIt should not be my responsability to contact my bank about a charge where the service was not fulfilledThe business that took my money should be responsable for goods not deliveredSincerely, [redacted] ***
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may cause
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hello, Upon further investigation, a member from Square's Compliance Team has been in communication with you regarding this matter A message sent to you on August 17, states: "In order to protect all Square customers, we must communicate directly with the owner of a particular accountPlease direct the person who activated this account to contact us from the email address associated with this Square account, and we will be happy to assist them." Unfortunately, for security purposes, Square cannot disclose further details on this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have been in communication with Square via the email associated with the accountWe continue to get the same response - that their decision to deactivate our account is finalThe decision cannot be reversed and they cannot provide additional detailsIn the meantime they continue to hold our funds for XXX - XXX days from the date of deactivation There is a severe lack of customer service associated with this CompanyThey do not provide you the opportunity to speak with them regarding their decisionTheir email correspondence explains nothingThey continue to hold the money that is due to usAll consumers should be aware of this before dealing with this company
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square's policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged We appreciate your patience and apologize again for any inconvenience this may have caused Sincerely, Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Square has reached out to you via phone and email and this issue was resolvedA total of five deposits were made to your linked bank account on 1/26/Please refer to the latest email correspondence between you and Square for any additional questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did contact me and deposited my funds into my account as square advised in their responseIt took a full weeks before anyone reached out to me with any information
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: Again, this account was setup to allow my business partner the ability to pay using his credit card to usThere have only been charges over monthsFirst one went through no problem We are being held hostage on the second payment by SquareBoth transaction fully authorized by the card holder and Square has the money Here is the remaining issueIn their response they say we can "simply refund the money to the card holder"Total untruthIf you read the instruction from Square to refund the money one is to sign into their account and hit the refund buttonThere is no refund buttonSquare does not respond to emails and you cannot call them at allSo they are just hiding behind more smoke and mirrors Bottom line is there is no high risk as all parties have authorized the chargeThere is no volume but the one charge per monthSquare has the money and refuses to release itThis is fraud.Sincerely, [redacted]
Thanks for bringing it to our attention that you have received this unusual emailWe understand that you do not have a Square account, and we can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are working hard to mitigate these types of external phishing scamsMore information about phishing is available hereAs a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links
Complaint: [redacted] I am rejecting this response because: I recieved this response alreadyIt should not be my responsability to contact my bank about a charge where the service was not fulfilledThe business that took my money should be responsable for goods not deliveredSincerely, [redacted] ***
Square is sorry to inform you that Square has deactivated your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare appreciates your having chosen Square and apologize for any inconvenience this may cause
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hello, Upon further investigation, a member from Square's Compliance Team has been in communication with you regarding this matter A message sent to you on August 17, states: "In order to protect all Square customers, we must communicate directly with the owner of a particular accountPlease direct the person who activated this account to contact us from the email address associated with this Square account, and we will be happy to assist them." Unfortunately, for security purposes, Square cannot disclose further details on this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have been in communication with Square via the email associated with the accountWe continue to get the same response - that their decision to deactivate our account is finalThe decision cannot be reversed and they cannot provide additional detailsIn the meantime they continue to hold our funds for XXX - XXX days from the date of deactivation There is a severe lack of customer service associated with this CompanyThey do not provide you the opportunity to speak with them regarding their decisionTheir email correspondence explains nothingThey continue to hold the money that is due to usAll consumers should be aware of this before dealing with this company
After reviewing your account we can see you refunded your customer the full amount back to different credit cards, as of 6/they're no pending payments
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square's policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."
Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged We appreciate your patience and apologize again for any inconvenience this may have caused Sincerely, Square Account Services
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Square has reached out to you via phone and email and this issue was resolvedA total of five deposits were made to your linked bank account on 1/26/Please refer to the latest email correspondence between you and Square for any additional questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did contact me and deposited my funds into my account as square advised in their responseIt took a full weeks before anyone reached out to me with any information
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint: [redacted] I am rejecting this response because: Again, this account was setup to allow my business partner the ability to pay using his credit card to usThere have only been charges over monthsFirst one went through no problem We are being held hostage on the second payment by SquareBoth transaction fully authorized by the card holder and Square has the money Here is the remaining issueIn their response they say we can "simply refund the money to the card holder"Total untruthIf you read the instruction from Square to refund the money one is to sign into their account and hit the refund buttonThere is no refund buttonSquare does not respond to emails and you cannot call them at allSo they are just hiding behind more smoke and mirrors Bottom line is there is no high risk as all parties have authorized the chargeThere is no volume but the one charge per monthSquare has the money and refuses to release itThis is fraud.Sincerely, [redacted]