Please refer to the email correspondence between you and Square from 1/11/**The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**It typically takes [redacted] days for the reader to arrive, but it can occasionally take a little bit longerSince it has now been more than [redacted] days, the reader might have been lost in transitIf you need one immediately, you can purchase a reader at a local retailerWhile readers cost $ [redacted] at retail stores, you'll find a $ [redacted] redemption code within the packaging, which you can enter at Squareup.com/redeemNote that you can redeem only one redemption code per Square accountYou can also order a new free reader by visiting your online dashboardYou'll receive an email confirmation as soon as it's shipped."
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Square has identified the issue and will be reaching out to you via email with additional details
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on September 3, regarding this matter The message stated: "Both transactions are posted on 8/It is your bank that chooses in what order credits and debits appear on your statementYou were credited once and debited once because we couldn't complete your requestNo funds appear to be missing." If you have any additional questions regarding this matter please reply directly to the last message that was sent to you by Square's Support Team
Please refer to the latest email correspondence sent by Square on 9/1/***:Hello ***,We would like to inform you that the deferred payout status on your account has expiredWhile your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/us/en/article/3807-square-s-deposit-scheduleThank you for your cooperation, and we again apologize for any inconvenience.Also please note a refund in the amount of $ [redacted] was issued back to your customer on 9/1/***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never used square for anything illegal or fraudulantInfanct all square has done is lie to me since the very first time I called them when I was contemplating whether to start using there servicesI have only done transactions with one client,so there was not even enough of a history to anylizeBottom line I was lied to and strung along during the proccess and they still have my dollars Final Consumer Response / [redacted] (3000, 13, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the standard response from squareI just want the money that is owed to me (2575.00) Thank you Final Business Response / [redacted] (4000, 15, 2015/12/15) */ Please refer to the latest email correspondence sent by Square on 11/27/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 4, these funds will be released on February 2."
Hello, If you have successfully refunded a payment, Square will not debit you for that payment when a dispute is received.However, if the payment is unable to be refunded, then an incoming dispute on that payment will be adjusted from your pending Square balanceIf your Square balance cannot cover the dispute, Square will attempt to cover the dispute from your linked bank account instead
Thank you for writing in, after reviewing your account we found that the IRS placed a Tax Levy hold on your account.Essentially we received a legal order to hold funds from the state due to tax debts, the funds will remain on hold until we receive a release from the state. We would recommend you contact the IRS for more information.
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close... your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Hello, Square has issued a refund for your subscription from the month of January, as a result of this issuePlease feel free to reach out if you have any questions or experience any problems as a result of this
Hello,Thanks for writing inWe understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance Team
Hello,Square investigated this claim and confirmed that the funds were indeed received and cashed out on 2/22/at 8:03am PST Square's records show and were confirmed on multiple levels that these funds were received by the recipient's bank.With that being said, Square has granted $to the recipient's Cash App Balance as a one time courtesy
(The consumer indicated he/she DID NOT accept the response from the business.)I still do not understand why I am unable to reach you by phonePlease explain how customers are to reach you by phone because the code is a myth- no one I have talked to has ever been able to find it
Square has already released these fundsPlease refer to the following email sent to you on [redacted] 29: Hello [redacted] ,Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center:
Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, On March 27, Square sent you the following message regarding the status of your account; "Hello Ioannis, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business We regret that, starting today, you will no longer be able to process transactions using Square We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Please refer to the latest email correspondence sent by Square on 6/24/Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Please refer to the email correspondence between you and Square from 1/11/**The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**It typically takes [redacted] days for the reader to arrive, but it can occasionally take a little bit longerSince it has now been more than [redacted] days, the reader might have been lost in transitIf you need one immediately, you can purchase a reader at a local retailerWhile readers cost $ [redacted] at retail stores, you'll find a $ [redacted] redemption code within the packaging, which you can enter at Squareup.com/redeemNote that you can redeem only one redemption code per Square accountYou can also order a new free reader by visiting your online dashboardYou'll receive an email confirmation as soon as it's shipped."
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Square has identified the issue and will be reaching out to you via email with additional details
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on September 3, regarding this matter The message stated: "Both transactions are posted on 8/It is your bank that chooses in what order credits and debits appear on your statementYou were credited once and debited once because we couldn't complete your requestNo funds appear to be missing." If you have any additional questions regarding this matter please reply directly to the last message that was sent to you by Square's Support Team
Please refer to the latest email correspondence sent by Square on 9/1/***:Hello ***,We would like to inform you that the deferred payout status on your account has expiredWhile your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/us/en/article/3807-square-s-deposit-scheduleThank you for your cooperation, and we again apologize for any inconvenience.Also please note a refund in the amount of $ [redacted] was issued back to your customer on 9/1/***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never used square for anything illegal or fraudulantInfanct all square has done is lie to me since the very first time I called them when I was contemplating whether to start using there servicesI have only done transactions with one client,so there was not even enough of a history to anylizeBottom line I was lied to and strung along during the proccess and they still have my dollars Final Consumer Response / [redacted] (3000, 13, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the standard response from squareI just want the money that is owed to me (2575.00) Thank you Final Business Response / [redacted] (4000, 15, 2015/12/15) */ Please refer to the latest email correspondence sent by Square on 11/27/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 4, these funds will be released on February 2."
Hello, If you have successfully refunded a payment, Square will not debit you for that payment when a dispute is received.However, if the payment is unable to be refunded, then an incoming dispute on that payment will be adjusted from your pending Square balanceIf your Square balance cannot cover the dispute, Square will attempt to cover the dispute from your linked bank account instead
Thank you for writing in, after reviewing your account we found that the IRS placed a Tax Levy hold on your account.Essentially we received a legal order to hold funds from the state due to tax debts, the funds will remain on hold until we receive a release from the state. We would recommend you contact the IRS for more information.
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close... your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Hello, Square has issued a refund for your subscription from the month of January, as a result of this issuePlease feel free to reach out if you have any questions or experience any problems as a result of this
Hello,Thanks for writing inWe understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final
Hello ***Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance Team
Hello,Square investigated this claim and confirmed that the funds were indeed received and cashed out on 2/22/at 8:03am PST Square's records show and were confirmed on multiple levels that these funds were received by the recipient's bank.With that being said, Square has granted $to the recipient's Cash App Balance as a one time courtesy
(The consumer indicated he/she DID NOT accept the response from the business.)I still do not understand why I am unable to reach you by phonePlease explain how customers are to reach you by phone because the code is a myth- no one I have talked to has ever been able to find it
Square has already released these fundsPlease refer to the following email sent to you on [redacted] 29: Hello [redacted] ,Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center:
Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Hello, On March 27, Square sent you the following message regarding the status of your account; "Hello Ioannis, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business We regret that, starting today, you will no longer be able to process transactions using Square We appreciate your having chosen Square and apologize for any inconvenience this may cause Sincerely,Square Compliance Team"
Please refer to the latest email correspondence sent by Square on 6/24/Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services