Complaint: [redacted] I am rejecting this response because:Squares reason for deactivating my account is not a valid reasonI submitted a business tax id and a copy of a credit card authorization form that my client electronically signedTheres no evidence showing that my account is high risk, Square uld have easily reached out to me if they had an questions or concerns, Square should re-evaluate their policies when it comes to new clients, there policy is backwardsThey should screen peoples businesses before allowing them to sign up for their merchant services to make sure the business is suitable for SquareIt makes no sense to allow someone to sign up for their services,allow them to process transactions and then determine that Square feels the business is high riskdays for client to be refunded and days for the funds to be released to me is inconvenience and there's no valid reason for them to hold the money for so long Sincerely, [redacted]
It sounds likely you may have received someone else’s receipt by mistakeWhen a payment is completed using Square, customers can receive an email or text message receiptIf an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipientThis receipt doesn’t indicate that your card was chargedIt only means this email address or phone number was entered for receipt deliveryTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you receivedIf this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge link at the top of the receiptBoth will unlink your email address from the payment card so that you won’t mistakenly receive receipts meant for someone elseFor any additional assistance in unlinking your email from a receipt, you will have to reach out to Square directlyhttps://squareup.com/help/us/en
Hello,Square looked at your account, and there were no attempts recorded to connect a bank account with your Square account in that time-frameCurrently, there is no bank account linked with your Square accountSquare cannot attempt to refund customers for payments already deposited to your bank account, unless there is a bank account linked to withdraw funds fromPlease follow the steps previously listed to relink a bank account to your Square account In regards to the balance of your Square account, this has been affected by payments on the account which have been disputed by the cardholdersCardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debits your account for these disputes in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholderThe remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refundedAs an example, if you charge a customer $ [redacted] and you meant to charge them $**, you'll want to refund them for $** The initial fee would have been $ [redacted] for the $ [redacted] total charge but only $ [redacted] for a $ [redacted] charge Because of this, a $ [redacted] refund would take $ [redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($[redacted] in fees) would be taken care of by Square All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within days of the date of the transactionOnline Store sales can be refunded up to [redacted] days from the date of the paymentOnce this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-
According to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]
Hi***, please refer to the following email that was sent to you:Thanks for reaching out about thisSquaretruly sorry to hear this caused an overdraft feeSquare encourages you to give your bank a call and see if they will waive the overdraft feeSquare is unable to reimburse you for any overdraft feesSquare checked and confirm it was sent instantly on [redacted] at 8:16am PSTSome debit cards, particularly those from smaller banks and credit unions, don’t consistently support the transaction networks and technology Square uses to send funds instantly, so they're unable to post these funds immediatelySquare Cash funds will arrive in 1-business days if not available instantlyFor the inconvenience, Square went ahead and refunded the instant deposit fee you were charged
Complaint: [redacted] I am rejecting this response because: They already closed the account and they completely DID NOT ANSWER MY COMPLAINTThey have no method of communication except electronically which they do not answer! Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Please refer to your email from 7/ Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Hi,Thanks for reaching out, the reason you havent received your dep**it is due to issues with your bank accountPlease calls us at 855-700-6000, you need to make sure you used token# [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am sending the email and phone number originally used to open the account:Email: [redacted] Phone: [redacted] I will await Square's responseSincerely, Julie ***
Hi [redacted] , My name is Keely, and I'm a manager here on the Support team at Square I'm very sorry to hear you're experiencing issues with taxes on the Online Store I've had a chance to look at the current state of the report, and at this time, the engineering team is investigating the issue I don't have any updates on a potential fix, but I assure you this is being investigated Once we have information in regards to the issue, you'll be contacted by a representative immediately We understand this is affecting your business, and we do apologize for any frustration this is causing you If you have any additional questions in the meantime, please contact us at 855-700- Best, Keely Square Support
Please refer to the following email sent to you on October 21: Hello Kristen, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, IncEmail preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional emailFAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello, On December 20, Square sent you the following message by email; "We are happy to inform you that we have completed our review of your release agreement and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.You may visit the Square Help Center to learn more about deposits.Thank you for your cooperation."
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:I'm not satisfied with there response, it was ok to use them for a year with no problems now all of a sudden they have a problem Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is the same generic response that they keep sending, over, and over, and over.Sincerely, [redacted]
This message originally read on [redacted] Please refer to the email that was sent to you on August 25: We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsSince your account was disabled on August 25, these funds will be released on November
Please refer to the following email sent to you on November 14: Hello***, It was nice speaking to you todayYour account has been deactivatedSquare accounts will always be free, and you’re welcome to create a new one at any timePlease let me know if you have any other questions or concerns
Complaint: [redacted] I am rejecting this response because:Squares reason for deactivating my account is not a valid reasonI submitted a business tax id and a copy of a credit card authorization form that my client electronically signedTheres no evidence showing that my account is high risk, Square uld have easily reached out to me if they had an questions or concerns, Square should re-evaluate their policies when it comes to new clients, there policy is backwardsThey should screen peoples businesses before allowing them to sign up for their merchant services to make sure the business is suitable for SquareIt makes no sense to allow someone to sign up for their services,allow them to process transactions and then determine that Square feels the business is high riskdays for client to be refunded and days for the funds to be released to me is inconvenience and there's no valid reason for them to hold the money for so long Sincerely, [redacted]
It sounds likely you may have received someone else’s receipt by mistakeWhen a payment is completed using Square, customers can receive an email or text message receiptIf an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipientThis receipt doesn’t indicate that your card was chargedIt only means this email address or phone number was entered for receipt deliveryTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you receivedIf this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge link at the top of the receiptBoth will unlink your email address from the payment card so that you won’t mistakenly receive receipts meant for someone elseFor any additional assistance in unlinking your email from a receipt, you will have to reach out to Square directlyhttps://squareup.com/help/us/en
Hello,Square looked at your account, and there were no attempts recorded to connect a bank account with your Square account in that time-frameCurrently, there is no bank account linked with your Square accountSquare cannot attempt to refund customers for payments already deposited to your bank account, unless there is a bank account linked to withdraw funds fromPlease follow the steps previously listed to relink a bank account to your Square account In regards to the balance of your Square account, this has been affected by payments on the account which have been disputed by the cardholdersCardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute Square debits your account for these disputes in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholderThe remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refundedAs an example, if you charge a customer $ [redacted] and you meant to charge them $**, you'll want to refund them for $** The initial fee would have been $ [redacted] for the $ [redacted] total charge but only $ [redacted] for a $ [redacted] charge Because of this, a $ [redacted] refund would take $ [redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($[redacted] in fees) would be taken care of by Square All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within days of the date of the transactionOnline Store sales can be refunded up to [redacted] days from the date of the paymentOnce this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-
According to Square’s Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]
Hi***, please refer to the following email that was sent to you:Thanks for reaching out about thisSquaretruly sorry to hear this caused an overdraft feeSquare encourages you to give your bank a call and see if they will waive the overdraft feeSquare is unable to reimburse you for any overdraft feesSquare checked and confirm it was sent instantly on [redacted] at 8:16am PSTSome debit cards, particularly those from smaller banks and credit unions, don’t consistently support the transaction networks and technology Square uses to send funds instantly, so they're unable to post these funds immediatelySquare Cash funds will arrive in 1-business days if not available instantlyFor the inconvenience, Square went ahead and refunded the instant deposit fee you were charged
Complaint: [redacted] I am rejecting this response because: They already closed the account and they completely DID NOT ANSWER MY COMPLAINTThey have no method of communication except electronically which they do not answer! Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Please refer to your email from 7/ Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because:I have submitted the signed transaction receipt to the company.Sincerely, [redacted]
Hi,Thanks for reaching out, the reason you havent received your dep**it is due to issues with your bank accountPlease calls us at 855-700-6000, you need to make sure you used token# [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am sending the email and phone number originally used to open the account:Email: [redacted] Phone: [redacted] I will await Square's responseSincerely, Julie ***
Hi [redacted] , My name is Keely, and I'm a manager here on the Support team at Square I'm very sorry to hear you're experiencing issues with taxes on the Online Store I've had a chance to look at the current state of the report, and at this time, the engineering team is investigating the issue I don't have any updates on a potential fix, but I assure you this is being investigated Once we have information in regards to the issue, you'll be contacted by a representative immediately We understand this is affecting your business, and we do apologize for any frustration this is causing you If you have any additional questions in the meantime, please contact us at 855-700- Best, Keely Square Support
Please refer to the following email sent to you on October 21: Hello Kristen, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, IncEmail preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional emailFAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Hello, On December 20, Square sent you the following message by email; "We are happy to inform you that we have completed our review of your release agreement and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.You may visit the Square Help Center to learn more about deposits.Thank you for your cooperation."
Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:I'm not satisfied with there response, it was ok to use them for a year with no problems now all of a sudden they have a problem Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is the same generic response that they keep sending, over, and over, and over.Sincerely, [redacted]
This message originally read on [redacted] Please refer to the email that was sent to you on August 25: We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsSince your account was disabled on August 25, these funds will be released on November
Please refer to the following email sent to you on November 14: Hello***, It was nice speaking to you todayYour account has been deactivatedSquare accounts will always be free, and you’re welcome to create a new one at any timePlease let me know if you have any other questions or concerns