Hello, In order to maintain a secure processing environment, Square reviews all Square Cash payments and may return a payment back to the original sender for security purposesIn these cases, the funds are automatically returned to the sender’s bank account within 1-business days
Complaint: [redacted] I am rejecting this response because: There was still no explanation offered as to specifically what was deemed a "fraudulent transaction" as Square stated in there original message to meAll they offer is a statement from there terms stating that they can terminate at any time for any reason? Furthermore the young lady I spoke with at square told me she would escalate our issue over a week ago now and said someone would contact us and no one has done so I find Square as being fraudulent by withholding our funds without offering any specifics what-so-ever Furthermore the funds that they are holding when released after days should include the prevailing interest rate! This is totally unacceptable! This is there specific explanation? Termination of Payment Services Square may Terminate your use of the Payment Services at any time for any reasonAny termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of ServiceIf your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was told by a Square Cash Representative that he couldn't do anything due to the funds being taking out of my account, that I would have to contact Square Cash...I did that and no one has done anything to fix this issue!Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello, Square is sorry to hear you haven’t seen these funds yet.When you receive a Cash payment, it’ll appear as ““SQC\*”” on your statement followed by the sender’s nameWhile most payments appear instantly, it can take 1-business days for a payment to post (weekends and holidays excluded).If you don’t see a deposit after the deposit timeframe, Square can investigate with the following information: [redacted] the email address/phone number you used to receive Cash [redacted] the email address/phone number from which you were sent Cash [redacted] the date, time, and amount of the transaction [redacted] the last digits and the card brand associated with your account
Complaint: [redacted] I am rejecting this response because: Square's decision to remove my access to credit services was unfounded, and although a generalized reference to their rules and regulations were given, this did not outline a realistic or professional reason and since I did all my research before using Square, I do not accept this and expect $for services lost and equipment purchased based off of meeting all requirements set forth by Square Sincerely, [redacted]
Hello [redacted] ,We've received notice of a $ [redacted] payment dispute on a payment you processed on April 26, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/974eto send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/lAAYOzWqs1eyJaoSKBHmmwMF.Thank...⇄ Dispute Resolutions Team
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause
Hello [redacted] , Please refer to the following email sent on [redacted] 24:Square is sorry to inform you that Square is deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Please refer to the email correspondence sent by Square on 3/30/I can see that one of the payments was declined by Square because the billing ZIP code entered doesn't match what's on file with their card issuing bank.This means that your customer wasn't actually charged, but declined cards may result in pending charges on your customer's bank statementThis declined charge should disappear from your customer's statement within a few business days.Other payment processors may not need 100% accuracy, but Square requires all card information to be correct in order for a manually keyed in payment to be successfulThis is a security measure to protect businesses as well as cardholders from potential fraudulent transactions.Please check that you're entering the correct card information by having your customer confirm the card's billing ZIP code with their card issuing bank.Please let me know if you have any other questionsI'm happy to help
Hello, Square automatically challenged this dispute on your behalfHowever, the card network has resolved this dispute in favor of the sender As previously stated, Square reserves the right to recover funds for disputed transactions.To learn more, please visit Square's Cash Terms of Service and Payment Terms
Complaint: [redacted] I am rejecting this response because: Like I stated previously for no reason my account was teminatedI'll be taking my business elsewhere.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Again, The refunds are being rejected by your company without even trying to debit my account My square account has been frozen over a month, yet my balance fluctuates daily The fluctuations cover refunds being debited from the balance, then magically I get an email saying that my refund was not processed and the balance goes back up The "pending deposit" detail shows all of these refunds coming out as well So what on earth are you doing with MY MONEY? This is absolutely awful customer service and my company is paying the price for your company's ineptitude Again, I demand all refunds that I have issued to be repaid to the customers This will happen whether done voluntarily by your company or by force via chargebacks This no doubt will cause my company great losses because the customers blame me for your company's actions If all affected file disputes, you are looking at dozens of chargebacks This puts more work on both of our companies as many of these were only partial refunds for out of stock product...it goes without mentioning that these refunds would not have happened in the first place had your company not put the hold on my account which was the means to order the product needed.Sincerely,Allison ***
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on September 14, 2015 to follow up with a phone call that was referenced in your case. Square's Support Team currently only communicates via email... in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends you reply directly to the last message sent by the representative from Square's Support Team. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Squares response is a complete LIE!! As I have had at least 2 phone call in regards to the matter and NOT at anytime did square say we only response in emails ...inFAct! They have a phone team ...so how can this be there complete lame response .... WOW..they are scamming honest people out if there money .., via PHONE they even cut a deal and said they would credit me a 1000.00 in processing fees which this to was a lie as they only credited me 1000.00 is sales ., they continue to lie and cheat and no one is stopping them..I do not and will not allow this to happen ...I want my 175.0 Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on July 27, 2015 through email after a telephone conversation that took place on the same day. The email states: "Looking at your account, I see that this payment was processed as "Cash" rather than "Credit Card." Each time you use Square to accept a payment, you have the option to process a credit card, or record a cash or other tender (check or 3rd-party gift card) payment...No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds and receive the deposit, you will need to contact your customer." If you have any additional question, please contact Square through email. Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not true..none of this happened .they did not reach out to me .they keep lieing. ..1st response to this complaint is we do not have a phone service and now they say they reached out .. they did not do any thing of the sort ..I called them ...they promised me 1000.00 in processing fees they did not do that ...in the phone conversation when I called them they never said anything about it not going through as they now claim ...they are lieing time and time again. ..I am not satisfied. ..I want my 175.00 or I want 1000.00 in processing fees as they promised ...lie after lie they tell
Hello, Square's Account Services team reviewed your account and determined it to be high-riskSome possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of serviceAs a result, your account has been deactivated and you will no longer be able to send or receive payments with Square CashFor multiple reasons, Square cannot divulge more details regarding this decision and our decision is finalTo learn more, please visit Square’s Cash Terms of Service and Payment Terms Square took a look at your account, and it appears you were able to successfully transfer your Cashapp balance to a linked bank account or debit card on April This deposit should show with your bank within 1-business days of that transfer
Square is unable to force particular circumstances on how merchants operate or the personal actions people take, the only solution is to be the first user of that card to enter your email address for receipt deliveryThen it will only send to your email for the life of the cardAll contact information has been disassociated from your cardCurrently, a receipt will not be sent unless new contact information is enteredEntering an email address for a future receipt will subscribe you to receive receipts at this email for all subsequent card purchases from Square merchants but you can unsubscribe from these to stop receiving automatic receipts so that an email address will need to be entered for each purchaseFollow the steps below to do so:From the emailed receipt, click Not your receipt?” at the bottom.Select “Do not automatically send me any digital receipts” to stop all automatic receipts from all Square merchants.After unsubscribing, you won’t be automatically resubscribed to future digital receiptsKeep in mind that if another person who uses the card enters their own email address, the receipt for that individual purchase will go to themSquare does not have a way to permanently link one email address to a card for all receiptsIf you're still subscribed to automatic receipts and another person who uses the card enters their own email address for the receipt, they will receive future receipts as well
Please refer to the following email sent on [redacted] 28: Hello [redacted] , We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services
Hello,Square took a look at your account, and at this time, your Online Store page hasn't been set to OfflineDoing so will remove the name and store information from your Online Store page.You can set your store to Offline by doing the following;-Sign into your online Square Dashboard and go to Store Settings.-Under Site Status, toggle Visible Online and Accepting Orders *OFF [redacted] to update your site’s visibility.-Click Save
Hello ***,Thanks for writing back in.We apologize for the confusion between messagesI've spoken with Ross Nadel in our Legal department to confirm the details regarding your accountPer that conversation and the re-evaluation, your pending deposit will be released into your linked bank account on October 1, [redacted] assuming there are no disputes between now and that date.Thanks,TristanSquare Account Services
Hello, In order to maintain a secure processing environment, Square reviews all Square Cash payments and may return a payment back to the original sender for security purposesIn these cases, the funds are automatically returned to the sender’s bank account within 1-business days
Complaint: [redacted] I am rejecting this response because: There was still no explanation offered as to specifically what was deemed a "fraudulent transaction" as Square stated in there original message to meAll they offer is a statement from there terms stating that they can terminate at any time for any reason? Furthermore the young lady I spoke with at square told me she would escalate our issue over a week ago now and said someone would contact us and no one has done so I find Square as being fraudulent by withholding our funds without offering any specifics what-so-ever Furthermore the funds that they are holding when released after days should include the prevailing interest rate! This is totally unacceptable! This is there specific explanation? Termination of Payment Services Square may Terminate your use of the Payment Services at any time for any reasonAny termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of ServiceIf your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was told by a Square Cash Representative that he couldn't do anything due to the funds being taking out of my account, that I would have to contact Square Cash...I did that and no one has done anything to fix this issue!Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Hello, Square is sorry to hear you haven’t seen these funds yet.When you receive a Cash payment, it’ll appear as ““SQC\*”” on your statement followed by the sender’s nameWhile most payments appear instantly, it can take 1-business days for a payment to post (weekends and holidays excluded).If you don’t see a deposit after the deposit timeframe, Square can investigate with the following information: [redacted] the email address/phone number you used to receive Cash [redacted] the email address/phone number from which you were sent Cash [redacted] the date, time, and amount of the transaction [redacted] the last digits and the card brand associated with your account
Complaint: [redacted] I am rejecting this response because: Square's decision to remove my access to credit services was unfounded, and although a generalized reference to their rules and regulations were given, this did not outline a realistic or professional reason and since I did all my research before using Square, I do not accept this and expect $for services lost and equipment purchased based off of meeting all requirements set forth by Square Sincerely, [redacted]
Hello [redacted] ,We've received notice of a $ [redacted] payment dispute on a payment you processed on April 26, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/974eto send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $ [redacted] if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/lAAYOzWqs1eyJaoSKBHmmwMF.Thank...⇄ Dispute Resolutions Team
Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause
Hello [redacted] , Please refer to the following email sent on [redacted] 24:Square is sorry to inform you that Square is deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Please refer to the email correspondence sent by Square on 3/30/I can see that one of the payments was declined by Square because the billing ZIP code entered doesn't match what's on file with their card issuing bank.This means that your customer wasn't actually charged, but declined cards may result in pending charges on your customer's bank statementThis declined charge should disappear from your customer's statement within a few business days.Other payment processors may not need 100% accuracy, but Square requires all card information to be correct in order for a manually keyed in payment to be successfulThis is a security measure to protect businesses as well as cardholders from potential fraudulent transactions.Please check that you're entering the correct card information by having your customer confirm the card's billing ZIP code with their card issuing bank.Please let me know if you have any other questionsI'm happy to help
Hello, Square automatically challenged this dispute on your behalfHowever, the card network has resolved this dispute in favor of the sender As previously stated, Square reserves the right to recover funds for disputed transactions.To learn more, please visit Square's Cash Terms of Service and Payment Terms
Complaint: [redacted] I am rejecting this response because: Like I stated previously for no reason my account was teminatedI'll be taking my business elsewhere.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Again, The refunds are being rejected by your company without even trying to debit my account My square account has been frozen over a month, yet my balance fluctuates daily The fluctuations cover refunds being debited from the balance, then magically I get an email saying that my refund was not processed and the balance goes back up The "pending deposit" detail shows all of these refunds coming out as well So what on earth are you doing with MY MONEY? This is absolutely awful customer service and my company is paying the price for your company's ineptitude Again, I demand all refunds that I have issued to be repaid to the customers This will happen whether done voluntarily by your company or by force via chargebacks This no doubt will cause my company great losses because the customers blame me for your company's actions If all affected file disputes, you are looking at dozens of chargebacks This puts more work on both of our companies as many of these were only partial refunds for out of stock product...it goes without mentioning that these refunds would not have happened in the first place had your company not put the hold on my account which was the means to order the product needed.Sincerely,Allison ***
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on September 14, 2015 to follow up with a phone call that was referenced in your case. Square's Support Team currently only communicates via email... in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends you reply directly to the last message sent by the representative from Square's Support Team. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Squares response is a complete LIE!! As I have had at least 2 phone call in regards to the matter and NOT at anytime did square say we only response in emails ...inFAct! They have a phone team ...so how can this be there complete lame response .... WOW..they are scamming honest people out if there money .., via PHONE they even cut a deal and said they would credit me a 1000.00 in processing fees which this to was a lie as they only credited me 1000.00 is sales ., they continue to lie and cheat and no one is stopping them..I do not and will not allow this to happen ...I want my 175.0 Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member from Square's Support Team reached out to you on July 27, 2015 through email after a telephone conversation that took place on the same day. The email states: "Looking at your account, I see that this payment was processed as "Cash" rather than "Credit Card." Each time you use Square to accept a payment, you have the option to process a credit card, or record a cash or other tender (check or 3rd-party gift card) payment...No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds and receive the deposit, you will need to contact your customer." If you have any additional question, please contact Square through email. Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not true..none of this happened .they did not reach out to me .they keep lieing. ..1st response to this complaint is we do not have a phone service and now they say they reached out .. they did not do any thing of the sort ..I called them ...they promised me 1000.00 in processing fees they did not do that ...in the phone conversation when I called them they never said anything about it not going through as they now claim ...they are lieing time and time again. ..I am not satisfied. ..I want my 175.00 or I want 1000.00 in processing fees as they promised ...lie after lie they tell
Hello, Square's Account Services team reviewed your account and determined it to be high-riskSome possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of serviceAs a result, your account has been deactivated and you will no longer be able to send or receive payments with Square CashFor multiple reasons, Square cannot divulge more details regarding this decision and our decision is finalTo learn more, please visit Square’s Cash Terms of Service and Payment Terms Square took a look at your account, and it appears you were able to successfully transfer your Cashapp balance to a linked bank account or debit card on April This deposit should show with your bank within 1-business days of that transfer
Square is not holding any funds, you issued refunds back to the method of payment on 5/10/***
Square is unable to force particular circumstances on how merchants operate or the personal actions people take, the only solution is to be the first user of that card to enter your email address for receipt deliveryThen it will only send to your email for the life of the cardAll contact information has been disassociated from your cardCurrently, a receipt will not be sent unless new contact information is enteredEntering an email address for a future receipt will subscribe you to receive receipts at this email for all subsequent card purchases from Square merchants but you can unsubscribe from these to stop receiving automatic receipts so that an email address will need to be entered for each purchaseFollow the steps below to do so:From the emailed receipt, click Not your receipt?” at the bottom.Select “Do not automatically send me any digital receipts” to stop all automatic receipts from all Square merchants.After unsubscribing, you won’t be automatically resubscribed to future digital receiptsKeep in mind that if another person who uses the card enters their own email address, the receipt for that individual purchase will go to themSquare does not have a way to permanently link one email address to a card for all receiptsIf you're still subscribed to automatic receipts and another person who uses the card enters their own email address for the receipt, they will receive future receipts as well
Please refer to the following email sent on [redacted] 28: Hello [redacted] , We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services
Hello,Square took a look at your account, and at this time, your Online Store page hasn't been set to OfflineDoing so will remove the name and store information from your Online Store page.You can set your store to Offline by doing the following;-Sign into your online Square Dashboard and go to Store Settings.-Under Site Status, toggle Visible Online and Accepting Orders *OFF [redacted] to update your site’s visibility.-Click Save
Hello ***,Thanks for writing back in.We apologize for the confusion between messagesI've spoken with Ross Nadel in our Legal department to confirm the details regarding your accountPer that conversation and the re-evaluation, your pending deposit will be released into your linked bank account on October 1, [redacted] assuming there are no disputes between now and that date.Thanks,TristanSquare Account Services