Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Complaint: [redacted] I am rejecting this response because:this is the second time I asked this question After the holding period of days, will I see the money enter my account Please answer the question I believe I am OVER days already on some of the funds they are holding Sincerely, [redacted]
Hi [redacted] , I apologize for the delayThe charge has completed processing and a refund of $ [redacted] for the associated subscription fees charged on July will be credited back to your linked bank account in your next depositThe reimbursement will show as an Account Adjustment from "Deposits":https://squareup.com/dashboard/sales/deposits in your online Square DashboardFor more information about "viewing your deposits":tps://squareup.com/help/article/3813, visit our Support CenterLet me know if you have further questionsI'm here to helpTake care
Complaint: [redacted] I am rejecting this response because: Do you people know how to read? THAT IS UNACCEPTABLE! I don't care what your email said I am telling you right now that you are going to deposit the funds into my bank accountIf your company does not do so you acknowledge that you are committing theft and I will move forward with liti**tion.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Square has credited for the three payments on 12/21/The amounts are as followed minus the fees $318.30, $and $
Complaint: [redacted] I am rejecting this response because:this is in no way trueMy friend only received one payment I do not know where my money is and I am very upsetHow can I send this to two different people this was my FIRST time using this app I do not know anyone else who uses this appWhy can't you all as the app and supposed professionals assist individuals in locating and recouping money??? Terrible terrible terribleSincerely, [redacted]
Phone support is currently only available to active Square account holdersAs stated, due to Square's security and legal obligations to our Merchants , Square is unable to provide additional information
Complaint: [redacted] I am rejecting this response because: Square deactivated my entire account and has been holding $***+ of my money for months now The chargeback was settled in MY favor and is an issue that has been settled for months...I won the charge back, OF COURSE I WILL ACCEPT THE OFFER IT SETTLED IN MY FAVORWHEN DO YOU PLAN ON RELEASING MY FUNDS TOTALLING $*** They have been pending for months I HAVE WON ANY AND EVERY CHARGEBACK YOU NO LONGER HAVE A RIGHT TO HOLD MY MONEY Please return it to me promptly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The transaction is my payment, which Square is holding to for absolutely NO reason at all and is NOT up for a refund and was I told (as in my previous reply) that it would be directly deposited into my account within days Just the fact that I am having to go through the Revdex.com to get Square to release my own money is just ridiculous ! I do NOT want an "automated" reply back I would like, and expect, for Square to keep their word and deposit this directly into my bank account !! I cannot believe I am having to go back and forth with this on MY money and would appreciate if you can PLEASE deposit MY money into my bank ASAP Sincerely,David [redacted]
Complaint: [redacted] I am rejecting this response because the company continue to allow transaction that is fraudulent, and has not taken any action against the business to prevent current and future customers from being defrauded Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted the support team through the app with my email addressI received a response via my personal email addressAt no time did square inform me that I needed to link my email directly to my square accountSincerely, [redacted] ***
Hello ***,Thanks for submitting information for review.Unfortunately, we weren’t able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for informationWe apologize for the inconvenience and we are trying to expedite this review, but we need your help in providing us with further clarificationWe hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of paymentTo refund a payment, please log in to your Square Dashboard from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questionsThank you again for your patience and cooperation.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our other email address is ***@t [redacted] .com And you needed to do as a business is look up The company or domainWe could never work with a company that makes it impossible to have a dialogue or discussion when your in business together Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) And once again why anyone would do business with a company who terminate without cause or merit it unfathomableWe are fortunate in having this occur at the start of our working with you, and only feel regret for the legions of others whom suffered the same lackluster, blanket response when you manipulated their fundsIf we had read the XXXXXXXX of complaints against your business prior to using it, we would never have signed upI only hope that more woo please read this forum so they don't invest a penny in a company that is not customer oriented or motivated
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further investigation, a member from Square's Support team reached out to you through email on October 2, The email stated: "once a payment is initiated and the money leaves your account, Square Cash recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit labeled "SQC*." Additionally, the the email states: "If the recipient is still having trouble finding their funds, feel free to reply to me here with their email address - I'd be happy to reach out to them directly." If this matter has still not been resolved please reply to the email sent to you on October 2, for further assistance
Complaint: [redacted] I am rejecting this response because: the organization offfered to investigate the claim, but provided no next step options.Sincerely, [redacted] ***
Square is happy to report that after reviewing your responses, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processSquare understands it can be a frustrating experience and apologizes for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account
Hello,As stated in the deactivation notice, Square held the remaining funds in your Square account for days from the date of deactivation (November 15) in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 15, these funds will be released on February For more information about Square's policies, please review the Square Payment Terms
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello, Upon further investigation, Square's Compliance Team reviewed your account and "found a persistent pattern of transactions generally associated with high-risk activity" and chose to deactivate the account According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), from the date of the notice sent to you on June 8, For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been absolutely no violation on my part of Square termsThere has been no unacceptable credit or fraud risk; there has been no false, incomplete or misleading information, or any illegal conduct! There has been absolutely no "high risk activity." If there had been, provide PROOF of such activityKeeping my funds was randomly decided, without merit, without causeThere have been no complaints by my clients: for any of the funds I processedThere is absolutely no reason to continue keeping possession of my moneyBecause of this, there is no reason for me to believe the money will ever be returnedThe money in my account, as well as others' who are suffering the same thievery, will be kept indefinitely, in other words: stolen by the administrators at SquareImagine their profits! Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), from the date of the notice sent to you on June 8, For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, the "Square Merchant User's Agreement Article 42" which has been quoted in Square's response is not available anywhere to Square users upon signing up Secondly, the "Square Merchant Users Agreement Article a: violation of terms of agreement" were never violated on my partSquare has never been able to provide any documentation that they were Article b: "pose an unacceptable credit or fraud risk." Again, there is no proof or documentation that there has been any credit or fraud risk on my part Fourthly, Article c: "provide any information or otherwise engage in fraudulent or illegal activity." Again, I demand proof that I have engaged in such activity There has been no unusual or high risk activity associated with my accountI therefore demand the release of my money Lastly, Square's statement: "For security purpose, Square cannot disclose further details regarding the reason for account deactivation." Once again, I demand "details," which they know, and I know, do not exist There have never been any complaints from any of my clients who provided monetary compensation for my servicesI do not want to "reactivate" my account with squareI simply want them to release my funds that they have had no reason for taking from meSquare has stolen my money
Complaint: [redacted] I am rejecting this response because: I cannot accept that they took my money by their complicated policyI requested the sender to pay me money through Square Cash like they recommended me to, but the sender does not respond to itI at least need their help to get my money back from the sender.Sincerely, [redacted]
Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Complaint: [redacted] I am rejecting this response because:this is the second time I asked this question After the holding period of days, will I see the money enter my account Please answer the question I believe I am OVER days already on some of the funds they are holding Sincerely, [redacted]
Hi [redacted] , I apologize for the delayThe charge has completed processing and a refund of $ [redacted] for the associated subscription fees charged on July will be credited back to your linked bank account in your next depositThe reimbursement will show as an Account Adjustment from "Deposits":https://squareup.com/dashboard/sales/deposits in your online Square DashboardFor more information about "viewing your deposits":tps://squareup.com/help/article/3813, visit our Support CenterLet me know if you have further questionsI'm here to helpTake care
Complaint: [redacted] I am rejecting this response because: Do you people know how to read? THAT IS UNACCEPTABLE! I don't care what your email said I am telling you right now that you are going to deposit the funds into my bank accountIf your company does not do so you acknowledge that you are committing theft and I will move forward with liti**tion.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Square has credited for the three payments on 12/21/The amounts are as followed minus the fees $318.30, $and $
Complaint: [redacted] I am rejecting this response because:this is in no way trueMy friend only received one payment I do not know where my money is and I am very upsetHow can I send this to two different people this was my FIRST time using this app I do not know anyone else who uses this appWhy can't you all as the app and supposed professionals assist individuals in locating and recouping money??? Terrible terrible terribleSincerely, [redacted]
Phone support is currently only available to active Square account holdersAs stated, due to Square's security and legal obligations to our Merchants , Square is unable to provide additional information
Complaint: [redacted] I am rejecting this response because: Square deactivated my entire account and has been holding $***+ of my money for months now The chargeback was settled in MY favor and is an issue that has been settled for months...I won the charge back, OF COURSE I WILL ACCEPT THE OFFER IT SETTLED IN MY FAVORWHEN DO YOU PLAN ON RELEASING MY FUNDS TOTALLING $*** They have been pending for months I HAVE WON ANY AND EVERY CHARGEBACK YOU NO LONGER HAVE A RIGHT TO HOLD MY MONEY Please return it to me promptly Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The transaction is my payment, which Square is holding to for absolutely NO reason at all and is NOT up for a refund and was I told (as in my previous reply) that it would be directly deposited into my account within days Just the fact that I am having to go through the Revdex.com to get Square to release my own money is just ridiculous ! I do NOT want an "automated" reply back I would like, and expect, for Square to keep their word and deposit this directly into my bank account !! I cannot believe I am having to go back and forth with this on MY money and would appreciate if you can PLEASE deposit MY money into my bank ASAP Sincerely,David [redacted]
Complaint: [redacted] I am rejecting this response because the company continue to allow transaction that is fraudulent, and has not taken any action against the business to prevent current and future customers from being defrauded Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted the support team through the app with my email addressI received a response via my personal email addressAt no time did square inform me that I needed to link my email directly to my square accountSincerely, [redacted] ***
Hello ***,Thanks for submitting information for review.Unfortunately, we weren’t able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for informationWe apologize for the inconvenience and we are trying to expedite this review, but we need your help in providing us with further clarificationWe hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of paymentTo refund a payment, please log in to your Square Dashboard from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questionsThank you again for your patience and cooperation.Sincerely,Square Account Services
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our other email address is ***@t [redacted] .com And you needed to do as a business is look up The company or domainWe could never work with a company that makes it impossible to have a dialogue or discussion when your in business together Final Business Response / [redacted] (4000, 9, 2015/10/14) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 13, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) And once again why anyone would do business with a company who terminate without cause or merit it unfathomableWe are fortunate in having this occur at the start of our working with you, and only feel regret for the legions of others whom suffered the same lackluster, blanket response when you manipulated their fundsIf we had read the XXXXXXXX of complaints against your business prior to using it, we would never have signed upI only hope that more woo please read this forum so they don't invest a penny in a company that is not customer oriented or motivated
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, Upon further investigation, a member from Square's Support team reached out to you through email on October 2, The email stated: "once a payment is initiated and the money leaves your account, Square Cash recipients can expect to see the deposit reflected on their card statement within 1-business daysPlease ask the recipient to check their bank statement for a credit labeled "SQC*." Additionally, the the email states: "If the recipient is still having trouble finding their funds, feel free to reply to me here with their email address - I'd be happy to reach out to them directly." If this matter has still not been resolved please reply to the email sent to you on October 2, for further assistance
Complaint: [redacted] I am rejecting this response because: the organization offfered to investigate the claim, but provided no next step options.Sincerely, [redacted] ***
Square is happy to report that after reviewing your responses, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processSquare understands it can be a frustrating experience and apologizes for any inconvenience it may have causedPlease note however, that you are always responsible for any disputes or fraudulent payments taken on your account
Hello,As stated in the deactivation notice, Square held the remaining funds in your Square account for days from the date of deactivation (November 15) in order to offset any potential refunds or disputes from your customersSince your account was disabled on November 15, these funds will be released on February For more information about Square's policies, please review the Square Payment Terms
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello, Upon further investigation, Square's Compliance Team reviewed your account and "found a persistent pattern of transactions generally associated with high-risk activity" and chose to deactivate the account According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), from the date of the notice sent to you on June 8, For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been absolutely no violation on my part of Square termsThere has been no unacceptable credit or fraud risk; there has been no false, incomplete or misleading information, or any illegal conduct! There has been absolutely no "high risk activity." If there had been, provide PROOF of such activityKeeping my funds was randomly decided, without merit, without causeThere have been no complaints by my clients: for any of the funds I processedThere is absolutely no reason to continue keeping possession of my moneyBecause of this, there is no reason for me to believe the money will ever be returnedThe money in my account, as well as others' who are suffering the same thievery, will be kept indefinitely, in other words: stolen by the administrators at SquareImagine their profits! Final Business Response / [redacted] (4000, 9, 2015/08/18) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), from the date of the notice sent to you on June 8, For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, the "Square Merchant User's Agreement Article 42" which has been quoted in Square's response is not available anywhere to Square users upon signing up Secondly, the "Square Merchant Users Agreement Article a: violation of terms of agreement" were never violated on my partSquare has never been able to provide any documentation that they were Article b: "pose an unacceptable credit or fraud risk." Again, there is no proof or documentation that there has been any credit or fraud risk on my part Fourthly, Article c: "provide any information or otherwise engage in fraudulent or illegal activity." Again, I demand proof that I have engaged in such activity There has been no unusual or high risk activity associated with my accountI therefore demand the release of my money Lastly, Square's statement: "For security purpose, Square cannot disclose further details regarding the reason for account deactivation." Once again, I demand "details," which they know, and I know, do not exist There have never been any complaints from any of my clients who provided monetary compensation for my servicesI do not want to "reactivate" my account with squareI simply want them to release my funds that they have had no reason for taking from meSquare has stolen my money
Complaint: [redacted] I am rejecting this response because: I cannot accept that they took my money by their complicated policyI requested the sender to pay me money through Square Cash like they recommended me to, but the sender does not respond to itI at least need their help to get my money back from the sender.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have rendered the matter To the Attornery GeneralThank youSincerely,Sondra [redacted]