Complaint: [redacted] I am rejecting this response because: Copy and paste answers (though the bank account part is new) are not acceptable especially when I have received the same copy and paste answer at least timesI still want answers as to why they can't approve me or my husband whose credit is nearly perfect and we both had 100% correct information inI would like a legit number to call to speak to an actual human without needing a customer code which they won't send because they won't approveHow can I trust they will even send my money back now in my bank account or won't steal money I already have in my bank account if I can't trust they aren't a scam after this same message? Sincerely, [redacted]
Please refer to the following email sent on [redacted] 19: Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Hello ***, Upon further investigation, it appears that the Square cash payment was originally sent to a closed bank account Since the receiving bank was unable to locate the funds, Square has now credited the $back to the sender on behalf of the bankSquare notified you of this resolution in their email sent to you on June 23, If you have further questions, please direct them to Square by replying to that email
Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ Hello, Upon further investigation, a member of Square's Support Team has been communicating with you through email regarding this matterThe issue described was thoroughly investigated by the representative from SquareThe last message sent to you on August 14, stated "you're welcome to refund any payments that have been processed within daysIn addition we're happy to review anything over the phone" If you continue to experience problems with the matter discussed, please contact the representative from Square through email or contact them by phone as instructed in the last message sent to you by Square's Support Team Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative who emailed me did not acknowledge the duplicate $transaction and if I were to put in refund for the test transactions it would only refund the ones he acknowledgedI have proof on my bank statements which I provided to that person - he didn't acknowledge the 2nd bank involved in the transactionsThis is only about $so it isn't the money - it is the PRINCIPLE OF THE MATTER Final Business Response / [redacted] (4000, 14, 2015/09/16) */ Hello, Upon further investigation, a member from Square's Support Team sent an email to you on August 14, and went through the payment historyThe representative mentioned through the email "Please let me know if you have any further questions." If you would like the representative from Square to further investigate this matter please reply directly to the last email you received from Square's Support TeamAdditionally, a message sent to you on August 7, provides instructions to call Square if you require assistance over the phone Final Consumer Response / [redacted] (4200, 18, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already did that before I filed this Revdex.com complaint and they told me there was nothing more they could do, I told them them that I would have to file Revdex.com complaint and they acknowledged what I said!
Please refer to the latest email correspondence sent by Square on 5/15/**.Hello [redacted] ,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=e952a5e65460a1e6c21c25b5a55a900967ff098...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=2b9001b578d01eb4be436a2d3aafb5eda019239...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=3b9cfd7a62f55c60396432a6b5d561c4f3bd5fe...⇄ you still have questions, please call +1-855-700-and have your customer code ready: 8685-2047-We're available Monday through Friday from a.mto p.mPacific Time.We apologize for the inconvenience this may causeWe hope to make this process as easy as possible so you can get back to business.Thanks in advance for your cooperation.Square Account Services
Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 8/18/**, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,LondonSquare Account Services
Hello, Square took a look at your account and can see that there was an authorization on your card on 12/for $At that point, the funds were held, but not charged Typically, merchants will capture these authorizations promptly and your Cash balance will reflect the correct amount of fundsHowever, in this instance, the funds were captured later than the authorization, on 12/and 12/in two separate amounts The late charge caused a negative balance in your Cash App balanceWhile you are still able to receive funds with Cash App, any payments taken go towards the rectifying the negative balance
Complaint: [redacted] I am rejecting this response because: I understand why our account was deactivatedHowever the funds processed through square prior to our deactivation have still not been releasedIn order to resolve this complaint, we are asking you to release the $ [redacted] that has been held in our Square account since January ***This money was a result of transactions made prior to the deactivationSincerely, [redacted]
Please refer to the latest correspondence sent by Square on 4/14/Hi Scott,My name is Mo here with Square SupportI came across your email and I am more than happy to help.Phone Support:I went ahead and generated a customer code for youPlease give us a call at [redacted] between 6am-6pm PT Monday-FridayYour customer code is [redacted] One of our supporters will be ready to get you taken care of.When you call in, you’re welcome to use the Callback option if there’s a bit of a hold timeThat way, you won’t have to wait on the phoneWe’ll keep your place in line and give you a call back as soon as possible.Please keep in mind that this is a permanent customer code and is tied directly to your Square account, so make sure you don’t share it with anyone else for security reasonsAlso, in order to share account-specific details, we need to talk to the account owner or administrator directly.We look forward to hearing from you!Best,
Square wanted to let you know that Square has releasing held funds associated with your prior usage of SquareIn order for Square to deposit these funds, you must have a valid bank account linked to your Square accountHere is further information on how to link a bank accountOnce you have successfully linked a bank account to your Square account, Square will automatically initiate the process for depositing these fundsIf you have already done so, please disregard this message
Complaint: [redacted] I am rejecting this response because:they have not resolved the disputeWe had our business verifiedSquare has not acknowledged our issue.Sincerely, [redacted] ***
Hello, Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment For more information about Square's policies, please review the Square Payment Terms
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:It does not address the primary issueSquare is refusing to give me the appropriate information so that I may contact the customer's card issueing bank as they state that I shouldWithout this information I cannot pursue the chargeback with the issuing bank Square acts as an intermediary and has the information required in order to pursue this, but are refusing to act on my behalf or to forward the information to me.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/12/23) */ Square is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherSquare will work directly with the card issuing bank to address the dispute Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] told me on the early December call to him that Square had not release this payment to himI am taking his word for itMr [redacted] has a bad record in dealing with clientsI called on 12/24/but was told he was out for lunchI explained why I called to the answering person and he then changed it to he might be in the office the second week of JanuaryI do not think Mr [redacted] is dealing with me honestlyMr [redacted] did make the statement that Square is holding the paymentIs there a way for me to find out if Mr [redacted] has received the payment that was taken by Square in the middle of December, 2015? Square does have some obligation in this because they decided to take the payment from me per my bank BOAI will not wait for Mr [redacted] because he understands the games to play to delay this decision to pay me Final Business Response / [redacted] (4000, 10, 2016/01/10) */ Square notified their Account Services team of this seller and they will handle it accordinglySquare is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once we receive notification of the billing disputeSecurity is Square's priorityIf you would like more information about the security of purchasing through Square please see the privacy and security page here: https://squareup.com/help/article/
Complaint: [redacted] I am rejecting this response because:I only had one square account like your customer service said when I called to complain about this matter they checked my name and she said there is only one account under my name I need proof of showing how you think I had another account and proof that shows the other account in under my name , Sincerely,Shirin [redacted]
Please refer to the latest correspondence sent by Square on 5/9/ [redacted] Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=cc1294356f26c5c46f4c1426e1845f9d96a7157...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=16d0e3ef059403447b2a4bd5f5e09f162ee6028...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Complaint: [redacted] I am rejecting this response because: The company should've made an action of policy for these reasonsThis means that anyone using their app can scam other people by simply putting chargeback With all the clear evidence and proof, they should be responsible to reimburse the fraud that was made to the victims Sincerely,Tae ***
You can return your Square hardware within days of the date of purchaseTo get started with your return, visit squareup.com/shop/return Your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business
Complaint: [redacted] I am rejecting this response because: Copy and paste answers (though the bank account part is new) are not acceptable especially when I have received the same copy and paste answer at least timesI still want answers as to why they can't approve me or my husband whose credit is nearly perfect and we both had 100% correct information inI would like a legit number to call to speak to an actual human without needing a customer code which they won't send because they won't approveHow can I trust they will even send my money back now in my bank account or won't steal money I already have in my bank account if I can't trust they aren't a scam after this same message? Sincerely, [redacted]
Please refer to the following email sent on [redacted] 19: Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Hello ***, Upon further investigation, it appears that the Square cash payment was originally sent to a closed bank account Since the receiving bank was unable to locate the funds, Square has now credited the $back to the sender on behalf of the bankSquare notified you of this resolution in their email sent to you on June 23, If you have further questions, please direct them to Square by replying to that email
Initial Business Response / [redacted] (1000, 10, 2015/09/01) */ Hello, Upon further investigation, a member of Square's Support Team has been communicating with you through email regarding this matterThe issue described was thoroughly investigated by the representative from SquareThe last message sent to you on August 14, stated "you're welcome to refund any payments that have been processed within daysIn addition we're happy to review anything over the phone" If you continue to experience problems with the matter discussed, please contact the representative from Square through email or contact them by phone as instructed in the last message sent to you by Square's Support Team Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative who emailed me did not acknowledge the duplicate $transaction and if I were to put in refund for the test transactions it would only refund the ones he acknowledgedI have proof on my bank statements which I provided to that person - he didn't acknowledge the 2nd bank involved in the transactionsThis is only about $so it isn't the money - it is the PRINCIPLE OF THE MATTER Final Business Response / [redacted] (4000, 14, 2015/09/16) */ Hello, Upon further investigation, a member from Square's Support Team sent an email to you on August 14, and went through the payment historyThe representative mentioned through the email "Please let me know if you have any further questions." If you would like the representative from Square to further investigate this matter please reply directly to the last email you received from Square's Support TeamAdditionally, a message sent to you on August 7, provides instructions to call Square if you require assistance over the phone Final Consumer Response / [redacted] (4200, 18, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already did that before I filed this Revdex.com complaint and they told me there was nothing more they could do, I told them them that I would have to file Revdex.com complaint and they acknowledged what I said!
Please refer to the latest email correspondence sent by Square on 5/15/**.Hello [redacted] ,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=e952a5e65460a1e6c21c25b5a55a900967ff098...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=2b9001b578d01eb4be436a2d3aafb5eda019239...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=3b9cfd7a62f55c60396432a6b5d561c4f3bd5fe...⇄ you still have questions, please call +1-855-700-and have your customer code ready: 8685-2047-We're available Monday through Friday from a.mto p.mPacific Time.We apologize for the inconvenience this may causeWe hope to make this process as easy as possible so you can get back to business.Thanks in advance for your cooperation.Square Account Services
Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 8/18/**, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,LondonSquare Account Services
Hello, Square took a look at your account and can see that there was an authorization on your card on 12/for $At that point, the funds were held, but not charged Typically, merchants will capture these authorizations promptly and your Cash balance will reflect the correct amount of fundsHowever, in this instance, the funds were captured later than the authorization, on 12/and 12/in two separate amounts The late charge caused a negative balance in your Cash App balanceWhile you are still able to receive funds with Cash App, any payments taken go towards the rectifying the negative balance
Complaint: [redacted] I am rejecting this response because: I understand why our account was deactivatedHowever the funds processed through square prior to our deactivation have still not been releasedIn order to resolve this complaint, we are asking you to release the $ [redacted] that has been held in our Square account since January ***This money was a result of transactions made prior to the deactivationSincerely, [redacted]
Please refer to the latest correspondence sent by Square on 4/14/Hi Scott,My name is Mo here with Square SupportI came across your email and I am more than happy to help.Phone Support:I went ahead and generated a customer code for youPlease give us a call at [redacted] between 6am-6pm PT Monday-FridayYour customer code is [redacted] One of our supporters will be ready to get you taken care of.When you call in, you’re welcome to use the Callback option if there’s a bit of a hold timeThat way, you won’t have to wait on the phoneWe’ll keep your place in line and give you a call back as soon as possible.Please keep in mind that this is a permanent customer code and is tied directly to your Square account, so make sure you don’t share it with anyone else for security reasonsAlso, in order to share account-specific details, we need to talk to the account owner or administrator directly.We look forward to hearing from you!Best,
Square wanted to let you know that Square has releasing held funds associated with your prior usage of SquareIn order for Square to deposit these funds, you must have a valid bank account linked to your Square accountHere is further information on how to link a bank accountOnce you have successfully linked a bank account to your Square account, Square will automatically initiate the process for depositing these fundsIf you have already done so, please disregard this message
Complaint: [redacted] I am rejecting this response because:they have not resolved the disputeWe had our business verifiedSquare has not acknowledged our issue.Sincerely, [redacted] ***
Hello, Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment For more information about Square's policies, please review the Square Payment Terms
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:It does not address the primary issueSquare is refusing to give me the appropriate information so that I may contact the customer's card issueing bank as they state that I shouldWithout this information I cannot pursue the chargeback with the issuing bank Square acts as an intermediary and has the information required in order to pursue this, but are refusing to act on my behalf or to forward the information to me.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/12/23) */ Square is unable to process refunds on behalf of merchantsIf you are unable to resolve this with the merchant, it is within your right to contact your bank who holds the rights to assist you furtherSquare will work directly with the card issuing bank to address the dispute Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] told me on the early December call to him that Square had not release this payment to himI am taking his word for itMr [redacted] has a bad record in dealing with clientsI called on 12/24/but was told he was out for lunchI explained why I called to the answering person and he then changed it to he might be in the office the second week of JanuaryI do not think Mr [redacted] is dealing with me honestlyMr [redacted] did make the statement that Square is holding the paymentIs there a way for me to find out if Mr [redacted] has received the payment that was taken by Square in the middle of December, 2015? Square does have some obligation in this because they decided to take the payment from me per my bank BOAI will not wait for Mr [redacted] because he understands the games to play to delay this decision to pay me Final Business Response / [redacted] (4000, 10, 2016/01/10) */ Square notified their Account Services team of this seller and they will handle it accordinglySquare is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once we receive notification of the billing disputeSecurity is Square's priorityIf you would like more information about the security of purchasing through Square please see the privacy and security page here: https://squareup.com/help/article/
Complaint: [redacted] I am rejecting this response because:I only had one square account like your customer service said when I called to complain about this matter they checked my name and she said there is only one account under my name I need proof of showing how you think I had another account and proof that shows the other account in under my name , Sincerely,Shirin [redacted]
Currently, the Square Cash Disputes team communicates over emailPhone support isn't available at this time
Please refer to the latest correspondence sent by Square on 5/9/ [redacted] Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=cc1294356f26c5c46f4c1426e1845f9d96a7157...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=16d0e3ef059403447b2a4bd5f5e09f162ee6028...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Please reply to the latest email correspondence between you and Square for additional questions
Complaint: [redacted] I am rejecting this response because: The company should've made an action of policy for these reasonsThis means that anyone using their app can scam other people by simply putting chargeback With all the clear evidence and proof, they should be responsible to reimburse the fraud that was made to the victims Sincerely,Tae ***
You can return your Square hardware within days of the date of purchaseTo get started with your return, visit squareup.com/shop/return Your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business