FlightHub

Denied entry to flight because apparently I required a transit visa for a domestic leg stopover on an international flight As a travel agent, they were in a much better position to know this and should have informed meWhen I asked what other flights were available, they tried to sell me another more expensive ticket and make me pay a fineThey told me nothing else was availablewhen I looked online, I found a cheaper one way ticket without any stop oversThey tried to take advantage of my desperate situation by selling me the most expensive ticket they could The three times I called them they put me on hold, then hung up and failed to call me back, despite telling me that they would call me back if we got disconnected [redacted]

I booked tickets from [redacted] to [redacted] , four in totalI called to change the name on one ticketI verified with the airlines that is was ok to do thisOf course it was, for a fee which I agreed toFlighthub had to initiate the change, so I called them back and tried to do just that Every time I called they put me on hold for long periods of time, then came back to say that the change was not possible, even though I had verified ahead of time that it wasWhen I asked to speak to a supervisor, they again put me on hold for a long timeWhen they came back to me, there was no survivor to speak withThey asked me to call them back in two hours I think there is a barrier to understandingLack of knowledge and definitely no empowermentCustomer service was terribleThis company should not be allowed to continueShut it downUsing Flight hub is a complete waste of time

I booked international flights and the departure was cancelled by FLIGHTHUB a week later for a variety of reasons (airline cancelled, airline changed schedules etc.), FLIGHTHUB called me and informed me that I had to fly out days laterI had non refundable hotel and another flight booked so I told them to cancel completelyLong story short, it took months to get my refund and that was after going through [redacted] my credit cardThe customer service is impossible and they wanted to impose a cancellation fee for their decision to change my flightThis is the worst online travel experience I have ever had and it turned into quite a headachei wanted to honour my end of the agreement but FLIGHTHUB had other ideasThe customer service is very poorBook with anyone but Flighhub!

Never purchase anything with FlightHub, the money you save isn't worth the mental stress of potentially losing your money or missing your flight For starters they made consecutive mistakes on my airplane tickets over the course of just over a monthIf I hadn't booked so far in advance I could of missed my flight Secondly their 1-customer support line doesn't comprehend English very wellI spent most of the time asking them to repeat information to me over and over again only for them to hang up on meNot trying to be rude or insulting but with something as crucial are airline tickets is probably not the best option (Just to note I was pretty much left in the dark about anything pertaining to my ticket until I got my bank involved, once FlightHub realized the money was getting reversed I got transferred to a kind [redacted] speaking woman extremely fastFunny how things like this work ehh? Just book DIRECTLY with the airlineWorry free

Bought airline tickets for Toronto to Ukraine with a change of airports [redacted] NYC to New JerseyI've never flown through the USA before but hours to change planes seemed reasonable enoughCaught the airport bus but was stuck in traffic all the way to [redacted] International airport in New JerseySeveral airport workers in NJ confirmed for me that hours was not enough time to get from [redacted] to [redacted] after I missed the plane - it took off about minutes before I arrived with the airport shuttle that cost me $dollars USD So then FlightHub refused to honour not only my ticket to Vienna and then Ukraine but also cancelled all of my return tickets with no explanation or offer to re-bookAnd so then I had to book the entire trip again through [redacted] airlinesThe [redacted] Air agent tried talking to the Flighthub attendant on my behalf, and because I am hard of hearing, for about minutes to no avail I will never, ever deal with FlightHub againLesson learned

Tried calling Flighthub to change my flight to another date due to a family emergency and after minutes and transfers to different people they told me that it would be cheaper to purchase a whole new ticketThey said that changing the date would incur a $fee compared to *** $fee and that I could only choose certain flights that were inconveniently priced at double the cost that I paid for my original ticket! Very unhelpful customer service, never going through them again!

I realized that I booked my ticket for the wrong dateI immediately called the customer serviceIt took minutes until I was able to speak to an agentWanted to exchange but I was told the fees are high and I should just cancelThey charged me $for cancelingSpent more than hour, no ticket in my hands, and I got charged $Not a good feeling at all

I booked with FlightHub recently going from Toronto to NYCFor one, I was impressed how cheap it was on *** compared to the other companiesEnded up saving around 200$ so that was pretty good, then I spoke with their customer service because of a mistake I made on my name, "***" was is name and he fixed the error pretty quicklyOther than that, the flight was goodWill use them again!

Very frustrating experience dealing with Flighthub As long as there are no changes or issues with your booking, they are probably about as good as any other online travel agency However, once there is a problem, their customer service is cry, very poor I had to change the departure date for our trip to Hawaii, and the charges for doing so were outrageously expensive It ended up costing over $to make the change, even though there was no fare difference for the rebooked dates The airline would have charged $to change two tickets There is really no justification for the extra charges - so before you agree to any terms and conditions, make sure that you will not be making any changes
Contacting Flighthub to make the changes was extremely frustrating The people who answer the phones often do not have English as a first language, and are difficult to understand Also, they follow a very strict script, and WILL NOT deviate from it, no matter what your question or issue is It ended up that the same script was repeated over and over to me on the phone, no matter what I said They refused to transfer my call to supervisor; the standard response was that a supervisor would call me back in minutes to hours - unsatisfactory When a supervisor did call me back, they left a phone message with no number to call them back; also a strict script to call the general number again This is no service at all
The main issue I had was trying to change the date on the insurance policy I had purchased at the time of booking the ticket A Flighthub employee told me they could not change the date, and recommended that I call the *** insurance company When I did this, the *** insurance representative told me that they could not change the policy information, it had to be done by the seller, Flighthub The insurance agent called Flighthub while I was on the line, and got exactly the same run around that I did when I called The Flightub employee refused to allow the agent to talk to a supervisor, and told her that he could not change the policy The agent tried to instruct the employee on how to make the change, and indicated that the Flightub response was unacceptable, and she would be passing on the complaint to her insurance supervisor Suddenly, a supervisor was available and changed the policy dates within minutes The process took over an hour on the hone, which is completely unsatisfactory The *** insurance representative provided quality customer service; Flightub clearly did not I will never book with Flighthub again*** ***

Hi,
I booked my ticket for *** to *** on June 16thThe dates that I chose were Jun (departure) and same day return (June 21)The reference number is *** ticket price of $I confirmed it by checking the dates once again before I submitted the paymentBut on the itinerary the return date was selected as July So I called to change the return date to June The agent said he can help me out and put me on hold for a long timeEach time he came with a different set of offers and in the end he said I cannot change the dates since it can only be done before days of departure (What sort rule is thwasn't mentioned on the website)I called the airline (***) and they said they don't have any such ruleThe agent told to cancel my ticket or leave it as is as that's the only optionI need my money backI came to Revdex.com looking for helpI feel this is poor customer service by FlightHub ***
-Sid

I used FlightHub and an error was made in my itinerary Their CSR's - all of them were not of any help *** They are the singular worst travel agency *** and I will NEVER use them again I finally got my ticket issue resolved not with their help but by the carrier who were wonderful to work with FlightHub is not a service that anyone should use ***

I have never in life seen such poor customer service that have been provided to a customer that purchases tickets from them atleast times a yearThey *** take your money and claim they are crediting you but hold on to it and don't let you use it, *** and don't care to really find you a solution before you give them money*** stay away
I have never seen such *** customer service

Don't trust anything this company sells or saysThey pretend they're a Canadian web site and yet all prices are displayed in USD despite their web site recognizing users are in CanadaEvery other flight booking site indicates currency beside the price Flighthub only indicates the currency in the final stage of the purchase and at that point it's in itsy bitsy font size and grey in colorI was fooleddon't you be tooEspecially with the exchange rate at present!
I called the company less than 1-minute after purchase and they refused to refund the tickets without me paying cancellation fees

I have booked two tickets from Toronto to LA, Dec and return Dec When I checked the ticket, it was $CAD (for two persons)I have checked the price was quoted Canadian Dollars NOT US $I filled out all of information, including my *** card number and submit the confirmationAfter I received the message that my request is completed, I got an email from Flighthub.com the confirmation of my flight with the total price of $CAD, which is about $CAD different from what I was bookedI am 100% sure when I have booked my flight the amount was $CAD (tax was included).I called customer service regarding my issue with the price right after I received the emailI talked with an agent; he asked me to send an email and explain about my issueThey will get back to me in hours, now it's the third day and still waiting to get back from them***

They advertised a lower rate of $(including taxes and fees) for a one way flight I was looking to book from *** to *** and when I completed my reservation on their site, I was charged $insteadWhen I called their customer service to complain about it, she simply said that was the rate and I would be charged $for cancellation if I wanted to cancel the bookingI'm still on hold to cancel the reservation and it's been 20+ minThe booking agent keeps coming back every couple of minutes to apologize for the long wait and ask to remain on hold for another 2- minThis is the most ridiculous encounter I've had with the travel industry and I hope there is something that can be done about their sales tactics

*** I called to cancel a flight on Saturday Aug When I got through to an agent located in the *** and advised I wanted to cancel my flight, I was I aware of the $change fee from flight hub and $cancellation fee from the airline that would be deducted from my refundThe agent I spoke with did not even ask a reason for cancellation and immdiatley put me on hold to check the fair rulesafter about minutes he came back to tell me he was checking something with my itinerary and needed to have me hold againAnother mins later he comes back and tells me that normally the ticket is non refundable and has change fees, which I already knewHe then proceeds to inform me that because the Airline made a change to my flight departure time that exceeded hour they will fully refund my ticketHe then puts me on hold again to attempt to reach the airline to obtain a waiver codeAfter waiting another mins he comes back and informs me that the airline is closed and he is unable to get the waiver and assures me the flight is cancelled and he has endorsed the refund and my card will be refunded the entire purchase priceI ask ow this will work as thee Credit card it was booked with I have closedHe explains to me I will need to contact them and they will receive it and send me a checkHe then proceed to confirm and reconfirm several times assuring me with no mention of being subject to approval from the airline that my entire ticket will be refunded
On Monday Aug I get an email from Flighthub advising my E tickets are ready, this I find confusing being I cancelled my flight so I call in and am told that they airline informed them it is a minor flight change hour and mins so the re instated my ticketI explained to the agents that this is not an appropriate way to do businessI explained that the previous agent confirmed my flight was cancelled and my ticket would in fact be fully refundedthe agent would not listen to what I was explaining and proceeded to re explain irrelevant informationI requested to speak to a manager and after being on hold for separate times for mins a piece I requested they have a manager call me backI was advised I would receive a call within - hours form a Managerhours later I receive a call from a Number in *** *** from some woman that does not leave a name a title nor a direct contact number advising me to call back to the call centerI call in and spend the next hour or so with a *** person that refuses to even listen and continues to dispute ***When I request to have a Manager call me back he refuses to forward this to a manager when I get tired and fed up with dealing with this person I simply ask him to cancel the flight he then proceeds to challenge and argue with me about cancelling my flight and re interests over and over again the cancellation fess and then refuses to cancel further escalating the situation He eventually finally cancels my reservation ***mins later he calls back advising they are unable to charge the $change fee to the CC on file I explain to him again that it is cause it is cancelled and he is not getting another card from me and he flat out refuses to cancel the ticket and hangs up on me***

Do not book with Flight HUB ever! They send me email after I booked saying "We were unable to process your credit card for your booking"FAILURE TO UPDATE YOUR BILLING INFORMATION WILL RESULT IN THE CANCELLATION OF YOUR RESERVATIONI couldn't update, and went to another company and booked,
after days the send me another email saying " Your electronic tickets are READY! "
and they charge the credit, when I call them, they didn't help at allThey made me pay twice Total: $3,USD

l bought a ticket months ago with flight hub in order to get direct flight and avoid stop oversThe airline services to country l was going to was cancelled and l was not contactedwhen l found out and contacted flight hub, they treated me like l was the problemln the end, l asked for my money back but even that became a nightmarefor ones peace of mind ,l wish people would just take their business to other agencies

Very frustrating experience dealing with Flighthub As long as there are no changes or issues with your booking, they are probably about as good as any other online travel agency However, once there is a problem, their customer service is cry, very poor I had to change the departure date for our trip to Hawaii, and the charges for doing so were outrageously expensive It ended up costing over $to make the change, even though there was no fare difference for the rebooked dates The airline would have charged $to change two tickets There is really no justification for the extra charges - so before you agree to any terms and conditions, make sure that you will not be making any changes
Contacting Flighthub to make the changes was extremely frustrating The people who answer the phones often do not have English as a first language, and are difficult to understand Also, they follow a very strict script, and WILL NOT deviate from it, no matter what your question or issue is It ended up that the same script was repeated over and over to me on the phone, no matter what I said They refused to transfer my call to supervisor; the standard response was that a supervisor would call me back in minutes to hours - unsatisfactory When a supervisor did call me back, they left a phone message with no number to call them back; also a strict script to call the general number again This is no service at all
The main issue I had was trying to change the date on the insurance policy I had purchased at the time of booking the ticket A Flighthub employee told me they could not change the date, and recommended that I call the *** insurance company When I did this, the *** insurance representative told me that they could not change the policy information, it had to be done by the seller, Flighthub The insurance agent called Flighthub while I was on the line, and got exactly the same run around that I did when I called The Flightub employee refused to allow the agent to talk to a supervisor, and told her that he could not change the policy The agent tried to instruct the employee on how to make the change, and indicated that the Flightub response was unacceptable, and she would be passing on the complaint to her insurance supervisor Suddenly, a supervisor was available and changed the policy dates within minutes The process took over an hour on the hone, which is completely unsatisfactory The *** insurance representative provided quality customer service; Flightub clearly did not I will never book with Flighthub again*** ***

Yesterday, Sept7, 2016, I went online to make a reservation with ***Up came this ad, FlightHub, which seemed to be tied in with the *** info so I phoned 1-*** and spoke to a person at FlightHub and booked my flightHowever, he was very unprofessional ***He would not say that he would send the e-ticket until an unspecified "Later"I checked my e-mail for hours and finally went to the local airport and booked a reservation directly with a *** agentI have tried to cancel the first booking with my credit card company but as yet they had no paperwork for it, and will not let me cancel...they said I have to talk to FlightHub and cancel itI tried: and my *** credit card company tried; no answerI have written to *** about this problem as it involves a significant amount of money for a pensioner, and neither FlightHub nor my credit card company wants to take action and cancel the bookingFlightHub gets a out of with me