Flightnetwork

Did not allow me to cancel my flight minutes later because I booked at 11:55pm

[redacted] I can't even explain but would be happy toNOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude)This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction againI [redacted] have dealt with other booking agencies for this trip and had no such trouble [redacted] when they reached out asking me for review, I left detailed feedback and got no response [redacted]

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th for passengers including an infant.This cost me $for the month,$per adult and $for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted] .My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem[redacted] ***I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again

the worst customer care availablethe online site is very misleadingClearly advertises "cheapest" "free flight guarantee" and "no cancellation fee"I called within minutes to cancel a flight and was told it would cost $50pp to do so!!! I told them I could pay with a second credit card for the entire flight and they said it would now cost $more to do so!!!! Within minutes they were charging more money for the "cheapest" flightOf course there were no supervisors to talk to within the allotted time (midnight of the same day booked) to cancel my "no fee cancellation" flightI called the Airline to cancel and was told they never heard of Flyfar.ca and cautioned meThe representative had no authority to help or direct me in any wayShe was reading off a guide!!!!! no one was available to help me continue with this booking!! It was awful

I just booked a flight online through flightnetwork and found the site easy to useThe e-tickets came promptly and so far I have no complaintsI would recommend this site to friends

***
I had booked two flights with them and one itinerary had a name wrong by one letterI had asked to change a few days after and no one was willing to helpI called their customer service number and they said they only way they could help is if I emailed them, so I didmonths later they replied saying I need to pay for a whole new ticket that is $1,dollars moreI called the airline directly and they said they can change it for free the agency just needs to call themi informed the agency of this and they kept saying I need to pay an extra $1,All the while still saying they had no manager I could speak toDo not book with them as you'll only cause yourself trouble

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FlightNetwork is an agency like *** so they have no control over the airlines but can speak directly with themThe following events happened between 12:55pm and 4:10pm on November 3rd,
Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website
Received a call from a representative (ext***) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transactionAlso confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can
Called back and they told me they could give me the same flight but for $more
Asked for the manager (ext***), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency
Tried booking again on their website for $and got the flight booking email againCalled the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmedHe gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? UnbelievableTheir website is completely unreliable
So I tell him I want another flight I found on their websiteHe needed me to tell him all the stops and flight times for my round trip with stops eachI didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my datesSo after about minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in minutes from the actual airline
minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this timeTried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke toHe then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another minutes while he confirms with his managerComes back with the correct information but by this point, I'm incredibly fed up with their customer serviceI told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on *** without any of the headache AND it was even cheaper
*** *** *** *** *** ***

*** *** ***
FlightNetwork is an agency like *** so they have no control over the airlines but can speak directly with themThe following events happened between 12:55pm and 4:10pm on November 3rd,
Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website
Received a call from a representative (ext***) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transactionAlso confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can
Called back and they told me they could give me the same flight but for $more
Asked for the manager (ext***), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency
Tried booking again on their website for $and got the flight booking email againCalled the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmedHe gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? UnbelievableTheir website is completely unreliable
So I tell him I want another flight I found on their websiteHe needed me to tell him all the stops and flight times for my round trip with stops eachI didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my datesSo after about minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in minutes from the actual airline
minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this timeTried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke toHe then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another minutes while he confirms with his managerComes back with the correct information but by this point, I'm incredibly fed up with their customer serviceI told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on *** without any of the headache AND it was even cheaper
*** *** *** *** *** ***

*** *** ***
FlightNetwork is an agency like *** so they have no control over the airlines but can speak directly with themThe following events happened between 12:55pm and 4:10pm on November 3rd,
Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website
Received a call from a representative (ext***) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transactionAlso confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can
Called back and they told me they could give me the same flight but for $more
Asked for the manager (ext***), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency
Tried booking again on their website for $and got the flight booking email againCalled the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmedHe gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? UnbelievableTheir website is completely unreliable
So I tell him I want another flight I found on their websiteHe needed me to tell him all the stops and flight times for my round trip with stops eachI didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my datesSo after about minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in minutes from the actual airline
minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this timeTried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke toHe then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another minutes while he confirms with his managerComes back with the correct information but by this point, I'm incredibly fed up with their customer serviceI told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on *** without any of the headache AND it was even cheaper
*** *** *** *** *** ***

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th for passengers including an infant.This cost me $for the month,$per adult and $for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company ***.My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.*** *** *** ***I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again

the service was excelent

I purchased the *** *** ticket from the website, with a total charge $But the problem comes when I tried to change my flight, so I cancelled my flight from flight networkWe agreed I have to pay the $cancellation fee but the customer service charged me $from my MasterCard again(why) and will refund me $It is $for just cancellation after days of the booking

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th for passengers including an infant.This cost me $for the month,$per adult and $for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company ***.My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.*** *** *** ***I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again

*** I can't even explain but would be happy toNOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude)This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction againI *** have dealt with other booking agencies for this trip and had no such trouble*** when they reached out asking me for review, I left detailed feedback and got no response*** ***

*** *** ***
FlightNetwork is an agency like *** so they have no control over the airlines but can speak directly with themThe following events happened between 12:55pm and 4:10pm on November 3rd,
Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website
Received a call from a representative (ext***) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transactionAlso confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can
Called back and they told me they could give me the same flight but for $more
Asked for the manager (ext***), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency
Tried booking again on their website for $and got the flight booking email againCalled the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmedHe gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? UnbelievableTheir website is completely unreliable
So I tell him I want another flight I found on their websiteHe needed me to tell him all the stops and flight times for my round trip with stops eachI didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my datesSo after about minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in minutes from the actual airline
minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this timeTried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke toHe then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another minutes while he confirms with his managerComes back with the correct information but by this point, I'm incredibly fed up with their customer serviceI told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on *** without any of the headache AND it was even cheaper
*** *** *** *** *** ***

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th for passengers including an infant.This cost me $for the month,$per adult and $for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company ***.My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.*** *** *** ***I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again

My transaction with Flightnetwork was positiveThe agent answered all my questions and offered all possible services that I might need

*** I can't even explain but would be happy toNOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude)This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction againI *** have dealt with other booking agencies for this trip and had no such trouble*** when they reached out asking me for review, I left detailed feedback and got no response*** ***

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.