Flightnetwork

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

[redacted]

FlightNetwork is an agency like [redacted] so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.

1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.

2. Received a call from a representative (ext. [redacted]) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.

3. Called back and they told me they could give me the same flight but for $400 more.

4. Asked for the manager (ext. [redacted]), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.

5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.

6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.

7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on [redacted] without any of the headache AND it was even cheaper.

[redacted].

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.

Bought ticket. Price drop protection comes with a lot of fine prints which made it not work as you would expect a "price drop protection" would work. Company does not have any sort of price match or adjustment capabilities. Flight was expensive. Better to book through an agent.

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

[redacted]

FlightNetwork is an agency like [redacted] so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.

1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.

2. Received a call from a representative (ext. [redacted]) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.

3. Called back and they told me they could give me the same flight but for $400 more.

4. Asked for the manager (ext. [redacted]), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.

5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.

6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.

7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on [redacted] without any of the headache AND it was even cheaper.

[redacted].

[redacted]

FlightNetwork is an agency like [redacted] so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.

1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.

2. Received a call from a representative (ext. [redacted]) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.

3. Called back and they told me they could give me the same flight but for $400 more.

4. Asked for the manager (ext. [redacted]), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.

5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.

6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.

7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on [redacted] without any of the headache AND it was even cheaper.

[redacted].

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.

I needed to book a flight to Miami 5 days before boarding. I booked with Flight Network, as they could accommodate a date and time for a flight that would work ideally with my schedule. I followed be immediately booking a hotel in the Miami area.

24 hours later, now 4 days from my intended leave, I received an e-mail from Flight Network detailing the cancellation of my booking as it was no longer 'valid'. After calling Flight Network to inquire, they simply stated that someone else had booked those flight seats before I had and there was 'nothing they could do'. I was not offered any comps or alternative options for being victim to their mistake. Flight Network had given another client priority over me - even though I had received a confirmation e-mail from Flight Network.

This is either a seriously over-looked gap in Flight Network's customer service or a severe glitch in their online booking system. Either way, it cost me $500 in hotel cancellation fees as my entire trip was compromised due to flight prices skyrocketing after Flight Network had deemed my purchase 'not valid'.

I will not be using Flight Network again.

[redacted]

FlightNetwork is an agency like [redacted] so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.

1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.

2. Received a call from a representative (ext. [redacted]) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.

3. Called back and they told me they could give me the same flight but for $400 more.

4. Asked for the manager (ext. [redacted]), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.

5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.

6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.

7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on [redacted] without any of the headache AND it was even cheaper.

[redacted].

Their process for making alternate flight arrangements with an airline when that airline cancels a flight is absolutely frustrating, mediocre and completely unacceptable....my experience with FlightNetwork was extremely negative and too long to write in this e-mail...just be aware that if you book and international flight through them and the airline modifies or cancels your flight, you will be subjected to an incredibly frustrating experience in getting your itinerary back on track.....this was my first time booking with FllightNetwork and will absolutely be my last!

Did not allow me to cancel my flight 15 minutes later because I booked at 11:55pm.

[redacted]

FlightNetwork is an agency like [redacted] so they have no control over the airlines but can speak directly with them. The following events happened between 12:55pm and 4:10pm on November 3rd, 2016.

1. Booked a flight from Toronto to Guangzhou for $2,178.26, received the Flight Booking email and made an account with their website.

2. Received a call from a representative (ext. [redacted]) telling me that my payment didn't go through due to a problem with my credit card BUT I called my credit card company and they said FlightNetwork never even tried as there was no sent transaction. Also confirmed the day before to check if my card can handle such a large transaction and yes, my company confirmed it can.

3. Called back and they told me they could give me the same flight but for $400 more.

4. Asked for the manager (ext. [redacted]), who then told me it wasn't because of my credit card but because of high volume of traffic with the airline that they couldn't honor the original price so now it's not my credit card's problem but instead the airline's problem and not the FlightNetwork agency.

5. Tried booking again on their website for $2272.26 and got the flight booking email again. Called the manager back to make sure this time they would honour their price but no, they said the booking wasn't confirmed. He gives me other options on the phone but what's the point of having a website if they're actually all unavailable and has false information? To make you book at a lower rate, gather your credit card information, then call you to say they can't book it but here's a higher rate? Unbelievable. Their website is completely unreliable.

6. So I tell him I want another flight I found on their website. He needed me to tell him all the stops and flight times for my round trip with 2 stops each. I didn't get why he couldn't just check the flight himself when it's literally the first search option on their own website for my dates. So after about 10 minutes of confirming every single stop, departure time, and arrival time, he books it for me and tells me I will receive a call in 5 minutes from the actual airline.

7. 20 minutes later I received no call from the airline so I call back to FlightNetwork to see what the problem is this time. Tried to call the manager who booked the new flight for me but he wouldn't pick up so I called the first representative I spoke to. He then asks me to confirm the newest booking but it was suddenly a completely different airline! He then puts me on hold for another 10 minutes while he confirms with his manager. Comes back with the correct information but by this point, I'm incredibly fed up with their customer service. I told him to cancel everything because he didn't receive any confirmation from the airline yet and I found exactly the same flight on [redacted] without any of the headache AND it was even cheaper.

[redacted].

I booked a family vacation to Guyana from Toronto,December 13th 2015-January 15th 2016 for 4 passengers including an infant.This cost me $2542.94 for the month,$833.06 per adult and $44 for the infant.The problem that I faced was that the booking agent booked our flight for a one day vacation instead of a month and I specifically told her a month.We were booked to go down on the 13th of December 2015 and return December 15th 2015(Arrived in Guyana December 14th 7am).I called them on many occasions to ask about different things and they asked me my travel dates everytime and I briefly told them December 13th 2015-January 15th 2016 on more than one occasion.My problem is that if your a booking agent and I'm telling you a totally different date for what you see on your computer screen aren't you going to address it!? I put my trust in this company [redacted].My family and I were stranded in Guyana because the company didnt come up with a solution to bring me and my family back to Canada.I brought the tickets to a travel agent in Guyana and she looked at them and her herself was confused,she then told me it was a simple mistake of not changing the month on the calendar,I had to pay $16,00 to come back to Canada.when I asked the company for half my money to be refunded they refused to own their mistake and told me it's my fault.The customer care agent was very unprofessional and had an attitude in her email back with no solution to the problem.[redacted]I didn't enjoy my vacation at all due to this matter and I will never ever book with your company again.

[redacted] I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I [redacted] have dealt with other booking agencies for this trip and had no such trouble. [redacted] when they reached out asking me for review, I left detailed feedback and got no response. [redacted]

Excellent