Flooropedics

** *** purchase in May *** *** *** The order card he sent said he would have the opportunity to review future editions of Health Breakthroughs. A mailing was made to ** *** months before the mailing of the edition announce it was in production. In
that mailin, thee was a request for a preaddressed postcard to be returned if changes were require. Since no communication was received, the edition was mailed in January 2017.I will send a return label to *** *** and have the charge removed

This subscription to Bottom Line Personal was entered as a "continuous service" subscription". Since the date of the order is 12/16/15, the invoice has not yet been sent. The order will be cancelled and the continuous service also cancelled. There in no danger of
anything going to collections. If Mr*** chooses to renew his subscription, he can do it at a date closer to his 3/15/expiration

I have no idea to whom Bottomline has addressed the products to my parentsHere are the possibilities: ** ***
** *** ***
*** ** *** other names: *** *** ***
*** *** *** Please let me know if you require additional info*** ***

I have had this account cancelled and removed from all promotion. ** *** sent a credit card payment for Bottom Line Yearbook 2016. I have also requested he be refunded for this charge. All books send are for a day trial. Customer Service is available on our web
site. I am sorry ** *** was unable to reach customer service to look up his account. Customer Service is always available by telephone.The package was sent because he was enrolled in a continuity program which I have cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The outstanding charge on this account has been removed and the account has been marked "book returned". All is clear with no balance do. No future book will be received without a new order. If the book is still held, there is not need for additional action on the part of the
buyer

I have no idea to whom Bottomline has addressed the products to my parentsHere are the possibilities: ** ***
** *** ***
*** ** *** other names: *** *** ***
*** *** *** Please let me know if you require additional info *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will, however, continue to monitor their mail to ensure there are no more products or promotions sent to themIn addition, I have asked the post office to immediately return anything that should come to their address before including the item in their daily mail
Sincerely,
*** ***

** *** entered a trial subscription to *** *** *** 01/09/18. The offer was for free issues and a special premium, *** ***. This trial started with the 02/01/issue of Bottom Line ***. If he wished to continue the subscription , when
billed $for issues,he could pay, If he did not want to continue, he could cancel and keep the issues received as well a s the free premium and cancel the account. I will have this trial subscription cancelled

Bottom Line Books received a preprinted order for *** *** *** *** on 7/3/17. This order carr was from a promotion for *** *** *** ***. If ** *** would like to return the book, I will be happy to send her a return label

Sorry about the unwanted telemarketing calls concerning Bottom Line Health. The telemarketers have been notified to remove this person from future calling. Her Bottom Line Personal account has also been marked for no calls

Complaint: ***
I am rejecting this response because:
I received a letter from *** *** *** from Bottom
Line Inc. She sent the order card that
she says placed the order. It is exactly
what I thought. This company has no
voice recording of me ordering these books, nor do they have my signature
ordering these books. All they have is a
pre-printed card with my name and address on it. The letter states, “Since the order was
preaddressed, it is possible someone other than yourself sent the order”. As I stated in a previous response to the Revdex.com,
sorry, it doesn’t work that wayMy name on a card is not an order for a book
that costs money.
They also enclosed a return label so that I could send the
book backAs I stated in my previous response to the Revdex.com, and in two certified
letters to Bottom Line Books, since these books were unsolicited, I am
considering them gifts. Any future books
they send me are also unsolicited, and those books will also be considered
gifts
Once Bottom Line
acknowledges through the Revdex.com, or to me in writing, that I don’t have to return
the books, I will consider this issue closed.
All this is about is trying to get unsuspecting people to
pay for something they didn’t order.
Bottom Line Books and Rita Kneller E*** should be ashamed of
themselves
I have also opened a complaint with the State of California, Office of
the Attorney General, and with Joel Grover, an investigative reporter with
*** in Los Angeles
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note: I DID in fact receive an invoice dated: 12/23/with a due date of 01/22/I would be more the happy to provide anyone with a copyI did not and would not knowingly request a continuous subscriptionCame with the invoice I didn't receiveSee attached.The reference # billed for is *** issues of BOTTOM LINE / PERSONAL $39.00I will not ever be renewing my subscription
Sincerely,
*** ***

Our record shows an order was placed in *** *** name and address for Bottom Line Yearbook on February 18, and the book along with the free premium mailed February 23, 2016. If needed a copy of the order received can be sent to him. The order cards are preprinted so it
is possible an order was sent in by someone other than *** ***. A return label will be sent for him to return the book. The premium is his to keep if he wishes

This subscription to Bottom Line Personal was entered as a "continuous service" subscription". Since the date of the order is 12/16/15, the invoice has not yet been sent. The order will be cancelled and the continuous service also cancelled. There in no danger of
anything going to collections. If Mr*** chooses to renew his subscription, he can do it at a date closer to his 3/15/expiration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is out and out fraud. Yes, I'd like to see any bogus records this business has that I ordered these books I love the part where they say "someone else might have ordered this for *** Yes, and I'll bet the "someone else" was Bottom Line Books Imagine if "someone else" walked into *** and ordered a freezer for me Then *** delivers it and expects me to pay for it You can't order something for someone else that costs moneyHow about I order a freezer full of frozen meat and have it delivered to Bottom Line Books, will they pay for it?What this is all about is sending unsuspecting people a book, then billing them for it in the hope that they'll be confused and pay for it Things like this happen to my elderly parents all the timeThat is the type of people they are targeting with this fraudulent schemeThis is legal? They should be ashamed of themselves Tell Bottom Line Books that as I stated earlier, this was unsolicited and as such it was a giftI have also notified them of my position via certified mail I have already spent $for two certified letters to them, and too much time on this ridiculous fraud scheme No way I'm going to spend more time shipping them their ridiculous book backIf they want their book back, they can come to my house and get it.
Sincerely,
*** ***

*** *** had previously purchasedthe Bottom Line Yearbook which is an annual program. His first Yearbook purchase was that of 2015. This continuity program has now been cancelled. I have cancelled the outstanding charge on his account. Sorry for the erroneous
billing

Sorry about the unwanted telemarketing calls concerning Bottom Line Health. The telemarketers have been notified to remove this person from future calling. Her Bottom Line Personal account has also been marked for no calls