Complaint: [redacted] I am rejecting this response because: My refrigerator is still working and there is nothing to fix??? How do you honestly charge someone over $when the problem resolved by pulling the refrigerator away from the wall as per the troubleshooting section in the manualTaking money from a client is not okThis is why clients are charged a non refundable service feeThe technician was here for minutes and did nothing but open and close the refrigerator doorsMy husband was the one who then pulled it away from the wallWe noticed it was working without the noise a couple of days laterThings like this happen and customers should not be chargedVery unethical business practices Campbell’s Appliance Regards, [redacted]
Due to the customer not wanting to go through with repairing the microwave, Campbell has offered to only charge the labor that was put into the microwave and refund the remainder of the depositCampbell will deliver the microwave with out the new parts if the customer prefersCampbell is not able to deliver the microwave with the new parts installed because they have not been paid for by the customerTell us why here
Again, Campbell Appliance is very sorry for any negative experience you may have encountered with out servicesCampbell Appliance is thankful for your business but is unsure why you would have our technicians back out to do your HVAC service agreement after the fact you had such a terrible experience with our business with this refrigerator repairCampbell appliance was told a different story by the woman at the residence at the time of serviceThe technician states that he was told by the woman there at the time of service, you had water leaking under your fridge, that you pulled the fridge out to see what was going on and in the process something happened when the fridge was pulled out and Freon starting spewing outHe states, at the point, is when the woman picked up the phone to schedule an appointmentNow, this is all he said, she saidThe point of that matter is that your parts are no longer under warranty and that you would be in charged of a service callWith that being said, Campbell Appliance is standing behind our work and our policiesAgain, Campbell Appliance is very sorry for any negative experience you have encountered with our services
Complaint: [redacted] I am rejecting this response because:I had requested an HVAC system inspection (Spring AC, Fall Heating) because [redacted] recommended it as I had no idea when it was last servicedI called and scheduled that despite the troubles with the refrigerator because I did not blame the technicians for the amount of time it took to conduct the repairs (over a month!) and that, at the time, I had received courteous treatment from themMy qualm isn’t with the service provided for my HVAC system: [redacted] performed both inspections and was professional, polite and even showed me how to help maintain my systemsMy qualm also isn’t about the first through seventh time I had to come home from work to meet a technician to have my refrigerator worked on or that I had to use ice and coolers for over a month to keep my family’s food from spoilingMy qualm is the fact that most recently I was lied to, disrespected and swindled out of a service call fee and the guarantee of your workI laid this out clearly before: April and April were the last dates that parts and labor were used in the refrigerator service – less than a year agoWhen I scheduled the appointment on March after the repairs failed again, the receptionist/scheduler looked up my information in your system and told me my refrigerator was still under warranty, and furthermore stated that there were no charges for the service call due to this factI was later told I would have to pay the service call feeThis is devious and fraudulent business practices that your company should be ashamed ofAnd the fact that you advertise and preach your one year parts and labor warranty but do not hold yourselves accountable is both infuriating and dishearteningI am steadfast in my original request of resolution, and now with the assistance of a law firmI am filing this incident and all communications with the Bell County Sheriff’s department as well Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the issue has not been resolved Yes, the office manager is in communication with me and has sent out the supervisor He did explain that I don't understand how to properly use the thermostat settings I have been instructed to "hold temperature" instead of "auto" He could not however explain why the thermostat in question reset several times to cold @and heat @ degree setting This has not occurred recently, so hopefully it was a "fluke" I do however have a photo to document this if requested The issue I have at this point is that air does not blow from the upstairs bedrooms The supervisor ran the AC and claims to have felt a breeze (I couldn't reach as high and did not) A few days later another cold front blew through and the heater was run While the upstairs play area did heat up (degrees higher than downstairs), the bedrooms remained cold Heat did not come from those vents.The office manager has been in contact with me and is aware of the issue stated above A technician came out yesterday to tape the heater unit A lot of air is blowing into the "closet" it is contained within I was told this could be the reason for the lack of air flow through the vents Regards, [redacted]
CAMPBELL APPLIANCE IS VERY SORRY FOR ANY NEGATIVE EXPERIENCE YOU MAY HAVE ENCOUNTERED WITH OUR SERVICEOUR SERVICE FEE IS $WAIVED WITH REPAIRSWHEN A CUSTOMER ORDERS A PART TO BE INSTALLED, WE CANNOT RETURN THE PART FOR FREETHERE IS A RE-STOCKING FEEOUR MINIMUM LABOR FEE IS $OUR INVOICES DO STATE THAT ALL SALES ARE FINAL AND THAT NO REFUNDS WILL BE GIVEN ON DEPOSITSWE DO APOLOGIZE THAT THE PART WAS PUT ON BACK ORDER, BUT I SHOW IN OUR RECORDS THAT YOU CONFIRMED WITH THE OFFICE THAT YOU WERE OK WITH IT BEING ON BACK ORDER AND THAT YOU STILL WANTED SERVICE AS FOR OUR INVOICES, THEY ARE ELECTRONICWHEN A TECHNICIAN HANDS THE PHONE TO OUR CUSTOMERS TO SIGN, ESSENTIALLY IT IS UP TO THE CUSTOMER WETHER OR NOT THEY WANT TO READ THE TERMS AND CONDITIONS, WHICH ARE RIGHT BELOW THE SIGNATURE SPOTUNFORTUNATELY WE CANNOT ISSUE A REFUNDWE WOULD BE MORE THAT WILLING TO MAKE THE REPAIR RIGHT AND FOLLOW THROUGH WITH THE INSTALLATION OF THE PART, BUT AS NOTED IN YOUR COMPLAINT, YOU HAVE FIXED IT YOURSELF ALREADY
Tell us why here...All repairs for March 30, we complete on March 31st, If there were additional issues,we were unaware *** [redacted] did not calloffice again until July 6th,On7-6-after we installed the new air handler, the new unit was cooling when weleft On 7-9-we were advised the unitwas not cooling again We sent our technicianback out and found that the newly installed expansion valve was clogged and neededto be replaced with an exact replacement expansion valve We ordered the part on 7-9-we received thepart on 7-17- We called *** [redacted] on7-17-and asked us if she would allow us to come install the part *** [redacted] was very rude and told us to shovethat part up our ___ On 7-20-Mr[redacted] called our office and asked if we could come install the part On 7-21-we installed the warranty part andthere unit is now cooling I called ***[redacted] on 7-22-to make sure unit was still cooling their home *** [redacted] advised me there home is cooling Ouroffice advised *** [redacted] we had not received the part yet and we would callher as soon as we received the part ***[redacted] did not want to listen to that and was very rude with her words andrequested that we come remove her unitI advised her she was under warranty and we cannot just come remove theunit we installed and as soon as we receive the part we will get it installedWewill not be able to issue a refund for the unit, or compensation for which sherequested
Complaint: [redacted] I am rejecting this response because: In order for Campbell Appliance to be here when the refrigerator is not working they would have to sit in our driveway and wait for the temperature to drop This problem is intermittent and not on a scheduleThe temperature does not drop at the same time everydayI do not call Campbell because we have been told stories the whole time we have been dealing with themWe have not always been available but at other times we have had an appointment and they did not show up all day or callIf we schedule that morning for that day changes are the refrigerator would not be freezing when they get hereWe do not want them back out here Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As near as I can tell you are suggesting the vents froze over after your tech left This just confirms my suspicion that refrigerators are not your company's strong suit Again, the vents were frozen over due to the GRADUAL build up of ice over several days or weeks The vents were frozen over while your tech stood there and peered into the refrigerator He DID NOT inspect the vent at the bottom of the unit, he DID NOT inspect the condenser unit which was also iced up Bottom line, your tech did nothing except drive over At the time your tech was on site the temp in the refrigerator was over degrees and had not cooled any in the hours before his arrival Obviously something was wrong but as you pointed out he wrote on the receipt that nothing was wrong In the end I had to go onto YouTube to diagnose the issue and fix it myself Your response to this complaint is insulting and seems to suggest I am making up this issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response becauseI have some additional comments / conditions for the supplier to meet before accepting their offer.Comment: I asked several times why I would have to pay to have one of the supplier's tech's come to my house to check the ovenThe response I repeatedly got was that this was the only way the supplier would consider replacing the partI was never told there would not be a charge for this service callPlease have supplier reconfirm there will not be a charge.Conditions: I do not want the tech that made the initial "evaluation" of the returned part to make the service callHe has already made the determination that the part was either damaged by the oven, or by me, or was not the part that was originally provided by the supplierIn the event the tech making the call determines the part that was purchased is defective and there is no issue with the oven, there will no further discussion on whether on not the board is "used", "burned" or was in any other way caused to be defective by any action take by meBoard will be immediately replaced at no cost or the full purchase price refunded.If the supplier prefers to not accept these conditions I will gladly return the part for a full and immediate refund Regards, *** [redacted]
Mrs [redacted] did not respond back agreeing to what Campbell Appliance had offered herSince Campbell Appliance did not get any response, Campbell Appliance stopped payment on the first check in which Mrs [redacted] claims she did not receive and issued and mailed another check for the same amount that was agreed in the first place, $ Mrs [redacted] has all new parts in her possession and services have been renderedIf Mrs [redacted] has had any other issues regarding this matter, Campbell Applinace would have been happy to go out and fix her refrigerator, however Mrs [redacted] has elected not to have Campbell Appliance at her residenceCampbell Appliance would like to take this opportunity to apologize for any negative experience Mr& Mrs [redacted] has had with Campbell Appliance!
Complaint: [redacted] I am rejecting this response because: Even though we were on the schedule for today the technician never showed upWe also did not receive a phone call in the morning informing us of our two hour window for the arrival time of the technicianWe also did not receive a phone call from Campbell Appliance informing us that the technician would not be hereNo communication or technician todayThis appointment has been scheduled for one week and we were told that a supervisor was supposed to be here today Regards, [redacted]
Campbell Appliance is very sorry your any negative experience you may have encountered with your serviceCampbell Appliance can not issue a refund because all services have been renderedIf you have any further problems with your dishwasher please do not hesitate to give us a call
We did send our service Manager [redacted] out to your home [redacted] found the work that our technician ***performed to be satisfactory [redacted] foundthat the outlet and hose to your wall to be old and needs to be replaced We did not service this item We cannot accept responsibility [redacted] previously advised you that will need toreplace due to the age and corrosion caused over the years I do apologize that this unfortunate situationhas occurred however we do not accept responsibilityThis situation is not dueto our workman ship it is due to lack of maintenance Thank you
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesUnfortunately, we are not able to give a refund or pay for another company to repair it for you
Complaint: [redacted] I am rejecting this response because:You had multiple opportunities to explain to me why we were never told our unit was under warranty and instead it was replaced with a generic unit that was not compatible with our outside unit I asked this question multiple times, once with the representative and again with the same person after I was placed on hold and then put on speaker phone, and was told the same thing The only thing we can do is have a technician come out and look at it We already had professionals out there undoing the damage you caused and correcting it I wanted questions answered and after multiple attempts became angry and upset I am shocked that instead of explaining why you did not disclose that our original unit was under warranty before removing it and apparently promptly disposing of it and addressing the complaints you are well aware of, you choose to critique my phone ettiquette You and your technicians had multiple opportunities to find out what the issue was and only left things incomplete or worse than they were to start with Regards, [redacted] ***
Campbell Appliance is truly sorry that the customer feels this wayAt this time, there will be no refund offeredCampbell has tried to work with the customer on several occasions and the customer has turned down any offersCampbell has already installed condensers and has pictures of the condensers installedCampbell is more that happy to install the air handler that the customer purchased at the customer's earliest convenience
Complaint: [redacted] I am rejecting this response because; The technician did see a problem because I pointed it out to himThe refrigerator was at degrees and was not cooling He did nothing and I mean nothing to correct that The problem was the circulation vents were frozen over Seriously, you can't believe that the tech should have overlooked that and just walked away without attempting some repairA simple visual inspection of the vent would have revealed the issue Bottom line, your tech made a mistake and now we need to see if Campbell stands behind its service or if its no-refund policy is all that matters Regards, [redacted]
CAMPBELL APPIANCE IS VERY SORRY FOR ANY NEGATIVE EXPERIENCE YOU HAVE ENCOUNTERED WITH OUR SERVICESPLEASE KEEP IN MIND WE ARE THE MERCY OF OUR SUPPLIER AND YOUR PART IS SHOWING TO BE DELIVERED MONDAYTHE TECHNICIAN HAS YOU ON HIS SCHEDULE FOR MONDAY, AUGUST 1ST
Campbell Appliance is sorry for any negative experience you have encountered with our servicesAfter talking to the technician, he has informed me that the unit is running properlyThe flu pipe needs a escutcheon and we have you on the schedule for September the 14thOur schedule is completely booked until thenThis is a cosmetic issue and the unit it working properly
Complaint: [redacted] I am rejecting this response because: My refrigerator is still working and there is nothing to fix??? How do you honestly charge someone over $when the problem resolved by pulling the refrigerator away from the wall as per the troubleshooting section in the manualTaking money from a client is not okThis is why clients are charged a non refundable service feeThe technician was here for minutes and did nothing but open and close the refrigerator doorsMy husband was the one who then pulled it away from the wallWe noticed it was working without the noise a couple of days laterThings like this happen and customers should not be chargedVery unethical business practices Campbell’s Appliance Regards, [redacted]
Due to the customer not wanting to go through with repairing the microwave, Campbell has offered to only charge the labor that was put into the microwave and refund the remainder of the depositCampbell will deliver the microwave with out the new parts if the customer prefersCampbell is not able to deliver the microwave with the new parts installed because they have not been paid for by the customerTell us why here
Again, Campbell Appliance is very sorry for any negative experience you may have encountered with out servicesCampbell Appliance is thankful for your business but is unsure why you would have our technicians back out to do your HVAC service agreement after the fact you had such a terrible experience with our business with this refrigerator repairCampbell appliance was told a different story by the woman at the residence at the time of serviceThe technician states that he was told by the woman there at the time of service, you had water leaking under your fridge, that you pulled the fridge out to see what was going on and in the process something happened when the fridge was pulled out and Freon starting spewing outHe states, at the point, is when the woman picked up the phone to schedule an appointmentNow, this is all he said, she saidThe point of that matter is that your parts are no longer under warranty and that you would be in charged of a service callWith that being said, Campbell Appliance is standing behind our work and our policiesAgain, Campbell Appliance is very sorry for any negative experience you have encountered with our services
Complaint: [redacted] I am rejecting this response because:I had requested an HVAC system inspection (Spring AC, Fall Heating) because [redacted] recommended it as I had no idea when it was last servicedI called and scheduled that despite the troubles with the refrigerator because I did not blame the technicians for the amount of time it took to conduct the repairs (over a month!) and that, at the time, I had received courteous treatment from themMy qualm isn’t with the service provided for my HVAC system: [redacted] performed both inspections and was professional, polite and even showed me how to help maintain my systemsMy qualm also isn’t about the first through seventh time I had to come home from work to meet a technician to have my refrigerator worked on or that I had to use ice and coolers for over a month to keep my family’s food from spoilingMy qualm is the fact that most recently I was lied to, disrespected and swindled out of a service call fee and the guarantee of your workI laid this out clearly before: April and April were the last dates that parts and labor were used in the refrigerator service – less than a year agoWhen I scheduled the appointment on March after the repairs failed again, the receptionist/scheduler looked up my information in your system and told me my refrigerator was still under warranty, and furthermore stated that there were no charges for the service call due to this factI was later told I would have to pay the service call feeThis is devious and fraudulent business practices that your company should be ashamed ofAnd the fact that you advertise and preach your one year parts and labor warranty but do not hold yourselves accountable is both infuriating and dishearteningI am steadfast in my original request of resolution, and now with the assistance of a law firmI am filing this incident and all communications with the Bell County Sheriff’s department as well Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the issue has not been resolved Yes, the office manager is in communication with me and has sent out the supervisor He did explain that I don't understand how to properly use the thermostat settings I have been instructed to "hold temperature" instead of "auto" He could not however explain why the thermostat in question reset several times to cold @and heat @ degree setting This has not occurred recently, so hopefully it was a "fluke" I do however have a photo to document this if requested The issue I have at this point is that air does not blow from the upstairs bedrooms The supervisor ran the AC and claims to have felt a breeze (I couldn't reach as high and did not) A few days later another cold front blew through and the heater was run While the upstairs play area did heat up (degrees higher than downstairs), the bedrooms remained cold Heat did not come from those vents.The office manager has been in contact with me and is aware of the issue stated above A technician came out yesterday to tape the heater unit A lot of air is blowing into the "closet" it is contained within I was told this could be the reason for the lack of air flow through the vents Regards, [redacted]
CAMPBELL APPLIANCE IS VERY SORRY FOR ANY NEGATIVE EXPERIENCE YOU MAY HAVE ENCOUNTERED WITH OUR SERVICEOUR SERVICE FEE IS $WAIVED WITH REPAIRSWHEN A CUSTOMER ORDERS A PART TO BE INSTALLED, WE CANNOT RETURN THE PART FOR FREETHERE IS A RE-STOCKING FEEOUR MINIMUM LABOR FEE IS $OUR INVOICES DO STATE THAT ALL SALES ARE FINAL AND THAT NO REFUNDS WILL BE GIVEN ON DEPOSITSWE DO APOLOGIZE THAT THE PART WAS PUT ON BACK ORDER, BUT I SHOW IN OUR RECORDS THAT YOU CONFIRMED WITH THE OFFICE THAT YOU WERE OK WITH IT BEING ON BACK ORDER AND THAT YOU STILL WANTED SERVICE AS FOR OUR INVOICES, THEY ARE ELECTRONICWHEN A TECHNICIAN HANDS THE PHONE TO OUR CUSTOMERS TO SIGN, ESSENTIALLY IT IS UP TO THE CUSTOMER WETHER OR NOT THEY WANT TO READ THE TERMS AND CONDITIONS, WHICH ARE RIGHT BELOW THE SIGNATURE SPOTUNFORTUNATELY WE CANNOT ISSUE A REFUNDWE WOULD BE MORE THAT WILLING TO MAKE THE REPAIR RIGHT AND FOLLOW THROUGH WITH THE INSTALLATION OF THE PART, BUT AS NOTED IN YOUR COMPLAINT, YOU HAVE FIXED IT YOURSELF ALREADY
Tell us why here...All repairs for March 30, we complete on March 31st, If there were additional issues,we were unaware *** [redacted] did not calloffice again until July 6th,On7-6-after we installed the new air handler, the new unit was cooling when weleft On 7-9-we were advised the unitwas not cooling again We sent our technicianback out and found that the newly installed expansion valve was clogged and neededto be replaced with an exact replacement expansion valve We ordered the part on 7-9-we received thepart on 7-17- We called *** [redacted] on7-17-and asked us if she would allow us to come install the part *** [redacted] was very rude and told us to shovethat part up our ___ On 7-20-Mr[redacted] called our office and asked if we could come install the part On 7-21-we installed the warranty part andthere unit is now cooling I called ***[redacted] on 7-22-to make sure unit was still cooling their home *** [redacted] advised me there home is cooling Ouroffice advised *** [redacted] we had not received the part yet and we would callher as soon as we received the part ***[redacted] did not want to listen to that and was very rude with her words andrequested that we come remove her unitI advised her she was under warranty and we cannot just come remove theunit we installed and as soon as we receive the part we will get it installedWewill not be able to issue a refund for the unit, or compensation for which sherequested
Complaint: [redacted] I am rejecting this response because: In order for Campbell Appliance to be here when the refrigerator is not working they would have to sit in our driveway and wait for the temperature to drop This problem is intermittent and not on a scheduleThe temperature does not drop at the same time everydayI do not call Campbell because we have been told stories the whole time we have been dealing with themWe have not always been available but at other times we have had an appointment and they did not show up all day or callIf we schedule that morning for that day changes are the refrigerator would not be freezing when they get hereWe do not want them back out here Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As near as I can tell you are suggesting the vents froze over after your tech left This just confirms my suspicion that refrigerators are not your company's strong suit Again, the vents were frozen over due to the GRADUAL build up of ice over several days or weeks The vents were frozen over while your tech stood there and peered into the refrigerator He DID NOT inspect the vent at the bottom of the unit, he DID NOT inspect the condenser unit which was also iced up Bottom line, your tech did nothing except drive over At the time your tech was on site the temp in the refrigerator was over degrees and had not cooled any in the hours before his arrival Obviously something was wrong but as you pointed out he wrote on the receipt that nothing was wrong In the end I had to go onto YouTube to diagnose the issue and fix it myself Your response to this complaint is insulting and seems to suggest I am making up this issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response becauseI have some additional comments / conditions for the supplier to meet before accepting their offer.Comment: I asked several times why I would have to pay to have one of the supplier's tech's come to my house to check the ovenThe response I repeatedly got was that this was the only way the supplier would consider replacing the partI was never told there would not be a charge for this service callPlease have supplier reconfirm there will not be a charge.Conditions: I do not want the tech that made the initial "evaluation" of the returned part to make the service callHe has already made the determination that the part was either damaged by the oven, or by me, or was not the part that was originally provided by the supplierIn the event the tech making the call determines the part that was purchased is defective and there is no issue with the oven, there will no further discussion on whether on not the board is "used", "burned" or was in any other way caused to be defective by any action take by meBoard will be immediately replaced at no cost or the full purchase price refunded.If the supplier prefers to not accept these conditions I will gladly return the part for a full and immediate refund Regards, *** [redacted]
Mrs [redacted] did not respond back agreeing to what Campbell Appliance had offered herSince Campbell Appliance did not get any response, Campbell Appliance stopped payment on the first check in which Mrs [redacted] claims she did not receive and issued and mailed another check for the same amount that was agreed in the first place, $ Mrs [redacted] has all new parts in her possession and services have been renderedIf Mrs [redacted] has had any other issues regarding this matter, Campbell Applinace would have been happy to go out and fix her refrigerator, however Mrs [redacted] has elected not to have Campbell Appliance at her residenceCampbell Appliance would like to take this opportunity to apologize for any negative experience Mr& Mrs [redacted] has had with Campbell Appliance!
Complaint: [redacted] I am rejecting this response because: Even though we were on the schedule for today the technician never showed upWe also did not receive a phone call in the morning informing us of our two hour window for the arrival time of the technicianWe also did not receive a phone call from Campbell Appliance informing us that the technician would not be hereNo communication or technician todayThis appointment has been scheduled for one week and we were told that a supervisor was supposed to be here today Regards, [redacted]
Campbell Appliance is very sorry your any negative experience you may have encountered with your serviceCampbell Appliance can not issue a refund because all services have been renderedIf you have any further problems with your dishwasher please do not hesitate to give us a call
We did send our service Manager [redacted] out to your home [redacted] found the work that our technician ***performed to be satisfactory [redacted] foundthat the outlet and hose to your wall to be old and needs to be replaced We did not service this item We cannot accept responsibility [redacted] previously advised you that will need toreplace due to the age and corrosion caused over the years I do apologize that this unfortunate situationhas occurred however we do not accept responsibilityThis situation is not dueto our workman ship it is due to lack of maintenance Thank you
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesUnfortunately, we are not able to give a refund or pay for another company to repair it for you
Complaint: [redacted] I am rejecting this response because:You had multiple opportunities to explain to me why we were never told our unit was under warranty and instead it was replaced with a generic unit that was not compatible with our outside unit I asked this question multiple times, once with the representative and again with the same person after I was placed on hold and then put on speaker phone, and was told the same thing The only thing we can do is have a technician come out and look at it We already had professionals out there undoing the damage you caused and correcting it I wanted questions answered and after multiple attempts became angry and upset I am shocked that instead of explaining why you did not disclose that our original unit was under warranty before removing it and apparently promptly disposing of it and addressing the complaints you are well aware of, you choose to critique my phone ettiquette You and your technicians had multiple opportunities to find out what the issue was and only left things incomplete or worse than they were to start with Regards, [redacted] ***
Campbell Appliance is truly sorry that the customer feels this wayAt this time, there will be no refund offeredCampbell has tried to work with the customer on several occasions and the customer has turned down any offersCampbell has already installed condensers and has pictures of the condensers installedCampbell is more that happy to install the air handler that the customer purchased at the customer's earliest convenience
Complaint: [redacted] I am rejecting this response because; The technician did see a problem because I pointed it out to himThe refrigerator was at degrees and was not cooling He did nothing and I mean nothing to correct that The problem was the circulation vents were frozen over Seriously, you can't believe that the tech should have overlooked that and just walked away without attempting some repairA simple visual inspection of the vent would have revealed the issue Bottom line, your tech made a mistake and now we need to see if Campbell stands behind its service or if its no-refund policy is all that matters Regards, [redacted]
CAMPBELL APPIANCE IS VERY SORRY FOR ANY NEGATIVE EXPERIENCE YOU HAVE ENCOUNTERED WITH OUR SERVICESPLEASE KEEP IN MIND WE ARE THE MERCY OF OUR SUPPLIER AND YOUR PART IS SHOWING TO BE DELIVERED MONDAYTHE TECHNICIAN HAS YOU ON HIS SCHEDULE FOR MONDAY, AUGUST 1ST
Campbell Appliance is sorry for any negative experience you have encountered with our servicesAfter talking to the technician, he has informed me that the unit is running properlyThe flu pipe needs a escutcheon and we have you on the schedule for September the 14thOur schedule is completely booked until thenThis is a cosmetic issue and the unit it working properly