Campbell Appliance is very sorry for any negative experience you have encountered with your serviceWe try our absolute best to accommodate all our customers and make them all happyUnfortunately we are not able to give a refund since services have been rendered
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesWe have been in business since and try our best to make all our customers happyAfter talking to the technician and the office I am showing this to have been resolved over the phone with Mr [redacted] Your file shows that Mr [redacted] talked to the office manager and he felt the $ refund is fairI also show we did not charge a service fee due to this misunderstanding and miscommunication of the part warranty issueWe did however charge you for the labor which is $Please give 7-business days to receive your refundAgain I do apologize for any negative experience you have encountered with our servicesif you have any future problems with your unit please just give us a call and we will certainly get it taken care of! Thank You for your business!!
Campbell Appliance has been out to Mrs [redacted] ' residence many different times to repair her ice makerCampbell Appliance has installed a new filter housing, a new control board, new ice makers and new water valves Campbell Appliance has tried time and time again to repair this issue and for whatever reason it keeps breaking we are not sure ofCampbell appliance has put in a lot of time and money for her ice maker to work and has not been successfulThe control board Campbell replaced did fix the fanBefore installing the control board the fan was not runningThe filter housing was also needed and has not failedThe water valve and ice maker in which we have replaced times is still not working properlyCampbell Appliance is willing to give a refund, but only in the amount of the ice maker and the water valveWe cannot issue a refund for labor or the parts that do and are sill working properly which are the control board and the filter housingCampbell Appliance is willing to give a refund for the amount of $for the ice maker and the water walveCampbell Appliance is very sorry we were not able to fix the ice maker for we certainly tried on a numerous amount of times
Complaint: [redacted] I am rejecting this response because:There is not an “I Need Further Clarification About The Response” option so I had to choose “Reject”If I agree to Campbell's offer, what will I get in return? They did not discuss what their intentions are with regards to, what happens with the subject of this complaint; ie: the microwave Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I do not agree they know for sure the evaporator needed replacing They only replaced it because that is what "could have" been the issue After replacing the evaporator,they had to recharge the system Since the system has a slow leak, recharging the system is what I believe caused the refrigerator to cool for about a month The leak is apparently a little larger now Now, recharging the system only lasts about a week.As for offering to sell us a refrigerator at their cost, they did However, it was only after I made the suggestion Also, I could purchase the same make and models they offered cheaper at Sears.I still stick to my original terms to resolve this issue Regards, [redacted]
AFTER INSTALLATION OF THE CUSTOMERS UNIT, CAMPBELL APPLIANCE WAS INFORMED AND AWARE OF DAMAGE TO THE CUSTOMERS DOOR FRAMEATTACHED IS AN INVOICE IN WHICH CAMPBELL APPLIANCE DID GO BACK OUT TO THE CUSTOMERS HOME AND REPAIRED THE DOOR FRAMEALSO ON THE INVOICE IS THE CUSTOMERS SIGNATURE APPROVING AND ACKNOWLEDGEMENT OF THE REPAIRS MADETHIS COMPLAINT WAS MADE AWARE ON DECEMBER 11, THIS REPAIR HAS ALREADY BEEN DONE AND AGAIN WE HAVE HER SIGNATURE OF ACKNOWLEDGEMENT OF THIS REPAIR/
CAMPBELL APPLIANCE DOES NOT TYPICALLY CLOSE ACCOUNTS ONCE THE INVOICE HAS BEEN SIGNED AND PARTS HAVE BEEN ORDEREDESSENTIALLY ONCE PARTS HAVE BEEN ORDERED THE CUTOMER IS HELD REPONSIBLE FOR THEIR PARTSWE DID NOT AGREE TO CANCEL SERVICE PRIOR HOWEVER SINCE IT WAS OVER LOOKED AND THE SERICE FEE WAS DEPOSITED WE WILL GO AHEAD AND CLOSE THIS ACCOUNT AS THE SERVICE FEE HAS BEEN PAID
Complaint: [redacted] I am rejecting this response because: Campbell was out here and 2-19-and not on 2-22-I called Campbell on 2-22-after speaking with Samsung myselfSamsung gave me a phone number that can only be used by service centersI passed that number onto Campbell on 2-22-and was told that number would be forwarded to technician [redacted] and that after he speaks to Samsung they would get back to meWhen I called Campbell on 2-22-I told them that my fridge was still not workingAs of 2-24-I have not heard from CampbellHow many times do they have to come out here and replace the same part before they realize it is no doubt a different problem? Regards, [redacted]
Campbell Appliance Heating & Air was first called out for service on 11/30/for a refrigerator not coolingThe technician diagnosed the refrigerator as needing to have the compressor start components replaced & the total for that repair was $which the customer agreed to.At the end of this service the customer asked the technician if the Ice Maker would work following the replacement of the start componentsthe Technician advised the customer he would need to allow hours for the refrigerator to cool enough to reach the temperature needed in order for us to test the Ice Maker, but that if it worked prior to the cooling issue he shouldn't have any problems with it.On 12/9/Campbell Appliance Heating & Air was back out because the Refrigerator's Ice Maker was not workingThe technician found it to be a separate issue from our original service when we replaced the start componentsThe customer was advised that in order to get the Ice Maker working we would need to replace the Emitter Boards & was quoted $which he approved & paid a deposit of $We followed up, installed the emitter set, & collected the balance of $on 12/14/15.At this point all services have been renderedIf the customer is needing further service we would be happy to go back out for him however we are only able to provide warranty service on the repairs we have made
CAMPBELL APPLIANCE CONTACTED [redacted] IN REGARDS TO HER APPOINTMENT WHICH WAS SUPPOSED TO HAVE BEEN SCHEDULED FOR FRIDAY THE 4THCAMPBELL APPLIANCE HAS APOLOGIZED TO HER, FOR OUR SYSTEM SOFTWARE HAD HER TICKET PUT IN UN ASSIGNED INSTEAD OF ASSIGNEDCAMPBELL APPLIANCE OFFERED [redacted] SIEBNERT SERVICE FOR TODAY, MARCH 7TH, AND WAS TOLD TODAY WAS NOT A GOOD DAY AND THAT SHE WOULD BE AVAILABLE FOR SERVICE ON MARCH BETWEEN 10:00AM - NOON CAMPBELL APPLIACE HAS [redacted] ON THE SCHEUDLE FOR THE REQUESTED DAY BY THE CUSTOMER
We are sorry that you feel as if we over charged you on repairs. Mr. [redacted] , the price you paid for the repair done on 8/9/15 is higher due to it being Sunday. Sunday is not a normal working business day for us, it is afterhours. Anytime we run afterhours, the service fee is in... addition to the repair, in which you were quoted before we came out. My technician discussed the problem with your compressor on 8/9/15, not on 9/18/15 as you have stated above. 8/9/2015 was also when the quote was given on replacement, not on 9/18/15. Therefore, I do not see how he was trying to be a salesman on 9/18/15 as stated above. We have a signed invoice stating "informed customer that compressor may be going out and that you may want to consider purchasing a new unit." It also states that you had a tripped breaker. The capacitor we replaced on 8/9/15 worked for over a month. Due to you compressor going out, it will keep blowing your capacitors. We do not like to offer temporary fixes on older units, due to this type of situation. Our technician made you aware of the state that your system is in before replacing the capacitor. As far as your financial situation, I am sorry my technician made you feel as if he shrugged it off, however, if we did not care about helping our customers out financially, we would not have offered a payment plan to you. I am also sorry that you had to pay the 2nd service fee, but we are a business and have to cover our expenses as well. I am very sorry you feel as if we have cheated you but we will not be refunding you the money you are asking for because the capacitor worked, and you were made aware of the circumstances before the repair was done. We have a signed copy of the invoice, as do you. See attachment.
Complaint: [redacted] I am rejecting this response because: On the first visit from the Service Rep, he installed the "inside framing" however per him, he is not a carpenter and could not fix the outside molding See the photo attached He took pictures and sent them on to the home office On his next visit, when I called on the improper installation of the venting, he noted that the molding was still not fixed That visit was in January I request the Company speak with their employees and subcontractor on the state of the molding as both men claim fixing the molding was outside their abilities The Company refuses to return any calls I have made to them reference this issue Regards, [redacted]
Campbell Appliance is very sorry for any negative experience you may have encountered with our servicesCampbell Appliance would have gladly honored our warranty, for we are in business to make our customers happyUnfortunately our records show we were last out there on March 27th, to repair a leakOur records also show the last time we were there to install any parts was on March 24, to install a filter drier, in which you were not charged for, for it was installed under warranty You are very correct about our warranty work in regards to our parts being under warranty for year as well as the service fee being waivedUnfortunately your part warranty for this particular repair did expire on March 24th and the service fee warranty expired on March 27, beings our last time to service this refrigerator was on March 27, This may be irrelevant, but I do show that you called Campbell appliance to come out for an annual service check on your AC unit on April 3rd, We then came back out to do your fall maintenance check on November 20, Neither visit do I show in our records we serviced your fridge on those particular dates, only your AC unitCampbell appliance does warranty out parts and labor, however in your case it has been over a year so your parts and labor are not under warrantyBeings your parts and labor are no longer under warranty, Campbell Appliance cannot issue a refund for the service fee nor can we do any warranty work, free of charge, due to the warranty has expiredIf your records show any different on your invoices we would gladly be able to warranty any purchased parts which proof of invoices, that show they are still under warrantyHowever, our records show different
Mr[redacted] has been very impatient regarding the process of receiving his checkWhen issuing a customer refund, there is a process and it usually talks 2-weeks Campbell Appliance has issued his check and we have confirmation through test messages of him receiving his check
I apologize for your dissatisfaction, it is our goal torepair your issue to your satisfactionI do apologize to inform you that we will not be able to refund for theirservices or our services We offerwarranty and if you in the future have any additional issues we will be happyto send our service manager to your residence Thank you [redacted]
I want to apologize for any inconvenience in the length of completingrepairs It is to my understanding all repairshave made and fridge is in working order Thank you [redacted]
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesThe total amount of $was because if was an after hours feeWhen the technicians have to work over time and get paid to work after hours, we have to double our rate The $service fee was from over years ago which leads me to believe your phone book/yellow pages is out datedYou stated in your complaint, " I had no choice but to pay on the spot"However, you did have a choiceYou could have chosen to pay the after hours feeCustomers are not obligated to go through with repairsHowever when we get a signed invoice, which we do have stating they want to go through with repairs, you essentially agree to a contract, which you didWe are sorry you feel as if we took advantage of you, however as I stated, you were not obligated to pay for the repairs had you just paid the service fee
Complaint: [redacted] I am rejecting this response because:A recommendation for a business should rest not only on whether the work was done well but how the customer was treatedAs per the original complaint, they did not return calls when they said they would, did not show up when they said they wouldThey attributed my problems to an employee who was fired but there was no damage control on their part, no mea culpa, we expect to do better and we are so sorry for the inconvenience they caused me Instead the manager stated that it shouldn't be a big deal for them to call me and I can rush home to be there when the service man comes and that they were to offer anything for my inconvenience it would have to go through their collections and would take 2-weeks and they could not do the workShe then went on about how they only had x complaints per visits and that was why their service was so greatI truly don't expect anything from them but will never do business with CampbellThey have an F rating with Angie's list which is in stark contrast with the Revdex.com A rating Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The poor communication was solely on Campbell ApplianceThey were given my phone number and email address as well as the number of my property managerThey were instructed to contact either of us and NOT deal directly with the tenantIt is NOT the tenant's responsibility or burden to handle repairs on my propertyCampbell's reviews by other customer's speak the same or similar complaints as mineHow can a business continue to blame the customer and accept no fault of their own? This matter will probably have to be resolved in the court system Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:No one from management has ever spoken to me about this damage They sent out a "supervisor" to inspect the damage who was more like a glorified technician to take some pictures and report back to the office A few days later I got a phone call from the office stating that management feels like its not their responsibility and I should file with my insurance.My refrigerator has been hooked up for years and has never had any leaks from the wall where it connects to the water line Only after the service person made repairs to my unit did we have the leak For the company to deny responsibility for the damage reveals a lack of business integrity For them to recommend me calling my insurance company is a joke There is no way an insurance adjuster could assign fault or no fault for this type of damage because I used to be an insurance adjuster The company is running from their responsibility and hoping that I will just give up and go away Well, I am not going away! Please do the right thing Regards, [redacted]
Campbell Appliance is very sorry for any negative experience you have encountered with your serviceWe try our absolute best to accommodate all our customers and make them all happyUnfortunately we are not able to give a refund since services have been rendered
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesWe have been in business since and try our best to make all our customers happyAfter talking to the technician and the office I am showing this to have been resolved over the phone with Mr [redacted] Your file shows that Mr [redacted] talked to the office manager and he felt the $ refund is fairI also show we did not charge a service fee due to this misunderstanding and miscommunication of the part warranty issueWe did however charge you for the labor which is $Please give 7-business days to receive your refundAgain I do apologize for any negative experience you have encountered with our servicesif you have any future problems with your unit please just give us a call and we will certainly get it taken care of! Thank You for your business!!
Campbell Appliance has been out to Mrs [redacted] ' residence many different times to repair her ice makerCampbell Appliance has installed a new filter housing, a new control board, new ice makers and new water valves Campbell Appliance has tried time and time again to repair this issue and for whatever reason it keeps breaking we are not sure ofCampbell appliance has put in a lot of time and money for her ice maker to work and has not been successfulThe control board Campbell replaced did fix the fanBefore installing the control board the fan was not runningThe filter housing was also needed and has not failedThe water valve and ice maker in which we have replaced times is still not working properlyCampbell Appliance is willing to give a refund, but only in the amount of the ice maker and the water valveWe cannot issue a refund for labor or the parts that do and are sill working properly which are the control board and the filter housingCampbell Appliance is willing to give a refund for the amount of $for the ice maker and the water walveCampbell Appliance is very sorry we were not able to fix the ice maker for we certainly tried on a numerous amount of times
Complaint: [redacted] I am rejecting this response because:There is not an “I Need Further Clarification About The Response” option so I had to choose “Reject”If I agree to Campbell's offer, what will I get in return? They did not discuss what their intentions are with regards to, what happens with the subject of this complaint; ie: the microwave Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I do not agree they know for sure the evaporator needed replacing They only replaced it because that is what "could have" been the issue After replacing the evaporator,they had to recharge the system Since the system has a slow leak, recharging the system is what I believe caused the refrigerator to cool for about a month The leak is apparently a little larger now Now, recharging the system only lasts about a week.As for offering to sell us a refrigerator at their cost, they did However, it was only after I made the suggestion Also, I could purchase the same make and models they offered cheaper at Sears.I still stick to my original terms to resolve this issue Regards, [redacted]
AFTER INSTALLATION OF THE CUSTOMERS UNIT, CAMPBELL APPLIANCE WAS INFORMED AND AWARE OF DAMAGE TO THE CUSTOMERS DOOR FRAMEATTACHED IS AN INVOICE IN WHICH CAMPBELL APPLIANCE DID GO BACK OUT TO THE CUSTOMERS HOME AND REPAIRED THE DOOR FRAMEALSO ON THE INVOICE IS THE CUSTOMERS SIGNATURE APPROVING AND ACKNOWLEDGEMENT OF THE REPAIRS MADETHIS COMPLAINT WAS MADE AWARE ON DECEMBER 11, THIS REPAIR HAS ALREADY BEEN DONE AND AGAIN WE HAVE HER SIGNATURE OF ACKNOWLEDGEMENT OF THIS REPAIR/
CAMPBELL APPLIANCE DOES NOT TYPICALLY CLOSE ACCOUNTS ONCE THE INVOICE HAS BEEN SIGNED AND PARTS HAVE BEEN ORDEREDESSENTIALLY ONCE PARTS HAVE BEEN ORDERED THE CUTOMER IS HELD REPONSIBLE FOR THEIR PARTSWE DID NOT AGREE TO CANCEL SERVICE PRIOR HOWEVER SINCE IT WAS OVER LOOKED AND THE SERICE FEE WAS DEPOSITED WE WILL GO AHEAD AND CLOSE THIS ACCOUNT AS THE SERVICE FEE HAS BEEN PAID
Complaint: [redacted] I am rejecting this response because: Campbell was out here and 2-19-and not on 2-22-I called Campbell on 2-22-after speaking with Samsung myselfSamsung gave me a phone number that can only be used by service centersI passed that number onto Campbell on 2-22-and was told that number would be forwarded to technician [redacted] and that after he speaks to Samsung they would get back to meWhen I called Campbell on 2-22-I told them that my fridge was still not workingAs of 2-24-I have not heard from CampbellHow many times do they have to come out here and replace the same part before they realize it is no doubt a different problem? Regards, [redacted]
Campbell Appliance Heating & Air was first called out for service on 11/30/for a refrigerator not coolingThe technician diagnosed the refrigerator as needing to have the compressor start components replaced & the total for that repair was $which the customer agreed to.At the end of this service the customer asked the technician if the Ice Maker would work following the replacement of the start componentsthe Technician advised the customer he would need to allow hours for the refrigerator to cool enough to reach the temperature needed in order for us to test the Ice Maker, but that if it worked prior to the cooling issue he shouldn't have any problems with it.On 12/9/Campbell Appliance Heating & Air was back out because the Refrigerator's Ice Maker was not workingThe technician found it to be a separate issue from our original service when we replaced the start componentsThe customer was advised that in order to get the Ice Maker working we would need to replace the Emitter Boards & was quoted $which he approved & paid a deposit of $We followed up, installed the emitter set, & collected the balance of $on 12/14/15.At this point all services have been renderedIf the customer is needing further service we would be happy to go back out for him however we are only able to provide warranty service on the repairs we have made
CAMPBELL APPLIANCE CONTACTED [redacted] IN REGARDS TO HER APPOINTMENT WHICH WAS SUPPOSED TO HAVE BEEN SCHEDULED FOR FRIDAY THE 4THCAMPBELL APPLIANCE HAS APOLOGIZED TO HER, FOR OUR SYSTEM SOFTWARE HAD HER TICKET PUT IN UN ASSIGNED INSTEAD OF ASSIGNEDCAMPBELL APPLIANCE OFFERED [redacted] SIEBNERT SERVICE FOR TODAY, MARCH 7TH, AND WAS TOLD TODAY WAS NOT A GOOD DAY AND THAT SHE WOULD BE AVAILABLE FOR SERVICE ON MARCH BETWEEN 10:00AM - NOON CAMPBELL APPLIACE HAS [redacted] ON THE SCHEUDLE FOR THE REQUESTED DAY BY THE CUSTOMER
We are sorry that you feel as if we over charged you on repairs. Mr. [redacted] , the price you paid for the repair done on 8/9/15 is higher due to it being Sunday. Sunday is not a normal working business day for us, it is afterhours. Anytime we run afterhours, the service fee is in... addition to the repair, in which you were quoted before we came out. My technician discussed the problem with your compressor on 8/9/15, not on 9/18/15 as you have stated above. 8/9/2015 was also when the quote was given on replacement, not on 9/18/15. Therefore, I do not see how he was trying to be a salesman on 9/18/15 as stated above. We have a signed invoice stating "informed customer that compressor may be going out and that you may want to consider purchasing a new unit." It also states that you had a tripped breaker. The capacitor we replaced on 8/9/15 worked for over a month. Due to you compressor going out, it will keep blowing your capacitors. We do not like to offer temporary fixes on older units, due to this type of situation. Our technician made you aware of the state that your system is in before replacing the capacitor. As far as your financial situation, I am sorry my technician made you feel as if he shrugged it off, however, if we did not care about helping our customers out financially, we would not have offered a payment plan to you. I am also sorry that you had to pay the 2nd service fee, but we are a business and have to cover our expenses as well. I am very sorry you feel as if we have cheated you but we will not be refunding you the money you are asking for because the capacitor worked, and you were made aware of the circumstances before the repair was done. We have a signed copy of the invoice, as do you. See attachment.
Complaint: [redacted] I am rejecting this response because: On the first visit from the Service Rep, he installed the "inside framing" however per him, he is not a carpenter and could not fix the outside molding See the photo attached He took pictures and sent them on to the home office On his next visit, when I called on the improper installation of the venting, he noted that the molding was still not fixed That visit was in January I request the Company speak with their employees and subcontractor on the state of the molding as both men claim fixing the molding was outside their abilities The Company refuses to return any calls I have made to them reference this issue Regards, [redacted]
Campbell Appliance is very sorry for any negative experience you may have encountered with our servicesCampbell Appliance would have gladly honored our warranty, for we are in business to make our customers happyUnfortunately our records show we were last out there on March 27th, to repair a leakOur records also show the last time we were there to install any parts was on March 24, to install a filter drier, in which you were not charged for, for it was installed under warranty You are very correct about our warranty work in regards to our parts being under warranty for year as well as the service fee being waivedUnfortunately your part warranty for this particular repair did expire on March 24th and the service fee warranty expired on March 27, beings our last time to service this refrigerator was on March 27, This may be irrelevant, but I do show that you called Campbell appliance to come out for an annual service check on your AC unit on April 3rd, We then came back out to do your fall maintenance check on November 20, Neither visit do I show in our records we serviced your fridge on those particular dates, only your AC unitCampbell appliance does warranty out parts and labor, however in your case it has been over a year so your parts and labor are not under warrantyBeings your parts and labor are no longer under warranty, Campbell Appliance cannot issue a refund for the service fee nor can we do any warranty work, free of charge, due to the warranty has expiredIf your records show any different on your invoices we would gladly be able to warranty any purchased parts which proof of invoices, that show they are still under warrantyHowever, our records show different
Mr[redacted] has been very impatient regarding the process of receiving his checkWhen issuing a customer refund, there is a process and it usually talks 2-weeks Campbell Appliance has issued his check and we have confirmation through test messages of him receiving his check
I apologize for your dissatisfaction, it is our goal torepair your issue to your satisfactionI do apologize to inform you that we will not be able to refund for theirservices or our services We offerwarranty and if you in the future have any additional issues we will be happyto send our service manager to your residence Thank you [redacted]
I want to apologize for any inconvenience in the length of completingrepairs It is to my understanding all repairshave made and fridge is in working order Thank you [redacted]
Campbell Appliance is very sorry for any negative experience you have encountered with our servicesThe total amount of $was because if was an after hours feeWhen the technicians have to work over time and get paid to work after hours, we have to double our rate The $service fee was from over years ago which leads me to believe your phone book/yellow pages is out datedYou stated in your complaint, " I had no choice but to pay on the spot"However, you did have a choiceYou could have chosen to pay the after hours feeCustomers are not obligated to go through with repairsHowever when we get a signed invoice, which we do have stating they want to go through with repairs, you essentially agree to a contract, which you didWe are sorry you feel as if we took advantage of you, however as I stated, you were not obligated to pay for the repairs had you just paid the service fee
Complaint: [redacted] I am rejecting this response because:A recommendation for a business should rest not only on whether the work was done well but how the customer was treatedAs per the original complaint, they did not return calls when they said they would, did not show up when they said they wouldThey attributed my problems to an employee who was fired but there was no damage control on their part, no mea culpa, we expect to do better and we are so sorry for the inconvenience they caused me Instead the manager stated that it shouldn't be a big deal for them to call me and I can rush home to be there when the service man comes and that they were to offer anything for my inconvenience it would have to go through their collections and would take 2-weeks and they could not do the workShe then went on about how they only had x complaints per visits and that was why their service was so greatI truly don't expect anything from them but will never do business with CampbellThey have an F rating with Angie's list which is in stark contrast with the Revdex.com A rating Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The poor communication was solely on Campbell ApplianceThey were given my phone number and email address as well as the number of my property managerThey were instructed to contact either of us and NOT deal directly with the tenantIt is NOT the tenant's responsibility or burden to handle repairs on my propertyCampbell's reviews by other customer's speak the same or similar complaints as mineHow can a business continue to blame the customer and accept no fault of their own? This matter will probably have to be resolved in the court system Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:No one from management has ever spoken to me about this damage They sent out a "supervisor" to inspect the damage who was more like a glorified technician to take some pictures and report back to the office A few days later I got a phone call from the office stating that management feels like its not their responsibility and I should file with my insurance.My refrigerator has been hooked up for years and has never had any leaks from the wall where it connects to the water line Only after the service person made repairs to my unit did we have the leak For the company to deny responsibility for the damage reveals a lack of business integrity For them to recommend me calling my insurance company is a joke There is no way an insurance adjuster could assign fault or no fault for this type of damage because I used to be an insurance adjuster The company is running from their responsibility and hoping that I will just give up and go away Well, I am not going away! Please do the right thing Regards, [redacted]