Complaint: [redacted] I am rejecting this response because:I am sorry but [redacted] has lost his mind if he has reported to you that the hose and fitting is old and corroded Both parts are perfectly fine and the leak was caused by your technician loosening the fitting while he was working on the unit I would propose for you to come to my home and inspect all of this for yourself before you determine that this is a lack of maintenance on my behalf [redacted] is making untrue statements and representing your companyI can appreciate you wanting to take your employee's reports as the whole truth I am in the service/construction business and know that there are some folks out there looking to get over on companies If you will come to my home you will see that the reports you have been given are incorrect This is a polite invitation and intended to shed daylight and clarity for you because at this time you have been given misinformation I look forward to hearing from you soon so you can make your inspection.Most Sincerely, Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have listened to Campbell's latest explanation and completely appreciate the requirement for some level of premium pay for after duty hours work As I have already stated, I understood going in, that the after-hours service charge was $ There was no warning that the after-hours labor rate was double-time and that the base rate was exorbitant Had I known these facts, I would have opted to forego the repair until Monday morning I guess I could have refused to pay and had the technician remove the new capacitor, but I hesitate to imagine what the charge for that would have been My complaint is with the sheer magnitude of the premium invoked and the fact that I received two completely different explanations of the total cost, the labor story coming after I had debunked the part cost story Based on my life experience, I cannot accept that the technician was paid $for one hour of effort, including travel time If so, lots of us are definitely in the wrong business Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:First of all, we were never offered for the unit to be replaced with another preowned unit by anyone from Campbell's ApplianceThe only response we were told by [redacted] was for us to put the unit on the Craig's list for sale.The unserviceable unit was removed after the technician from Campbell's Appliance informed us that the air compressor was not working and needed to be replacedThe unit was removed by another vendor after numerous attemptsto contact Campbell's AppliancePhone records indicates the number of calls that were placed to Campbell's Appliance with no responseThe reason we were force to replace the unit after two weeks of unbearable heat, my wife and I are both disabled.Again we were never offered another condenser by anyone from Campbell's Appliance.Phone records are available upon request Regards, [redacted]
WE HAVE REACHED OUT TO THE CUSTOMER REGARDING THIS ISSUE- AFTER SPEAKING TO THE OFFICE MANAGER AND THE SERVICE MANAGER THIS PROBLEM IS ALL OVER A THERMOSTAT BEING PROGRAMMED WRONGWE HAVE BEEN OUT THERE TO ADDRESS THE ISSUE AND REPAIR THE PLENUMTHIS JOB HAS BEEN COMPLETED!
Complaint: [redacted] I am rejecting this response because: Your salesman did, in fact, offer me two different financing options, and never checked the breaker itself. He just said it was tripped. The charge on both bills were the same, so how are you also telling me it was the Sunday charge? The person that came over to my house after your guy left took 5 minutes to tell me that the breaker was BAD, not tripped. It may have been tripped, but it was not fully operational. Your guy told me that the bad compressor was going to cause the capacitor to go out, when it was the bad electricity that caused failure. Even if I would have paid the 5,000 and some-odd dollars to replace the full system, as your guy tried twice to sell me, it would have gone out anyway because he didn't check the power - one of the fundamentals of troubleshooting anything. If the answer is going to be that I got the service I paid for, I guess it is what it is. I thought as a business, the customer is always right. In this case, you take the word of your employee over the word of a disabled veteran and try to insult my intelligence by forwarding my invoice back to me. Thanks for your time, but if this is the way you are going to do business, I will make sure the appropriate people at [redacted] know how you treat Soldiers.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We may decide to accept installation of the air handler, but we do not accept Campbell's explanation regarding the condenser that was under warranty.Campbell removed the old, under-warranty air condenser from our property while it was still working, and without inspecting itThey told my husband, whom the technician had roused from sleep unexpectedly early in the morning while he was ill, that replacement was the only option, even though the unit was working so well it was cooling the upstairs and downstairs of our home during a week of 100-degree daysThe service call was about water draining from a pipe, and the technician never inspected the condenser in any way before announcing that it must be replacedAt that time of the visit, the Campbell inspector thought the condenser was one month past a five-year warrantyClearly he saw an opportunity to take advantage of someone who was under the weather and sell him an unneeded product.In Campbell's first reply to this Revdex.com complaint, they said they offered to repair the under-warranty condenser once we told them it was was under 10-year warrantyCampbell, please explain why you would repair a unit if you thought it was under warranty, but replace it without inspecting it if you thought the warranty was expiredDoes this mean its warranty status, not the condition of the equipment, determines your recommendation? Surely the Revdex.com does not regard that as an appropriate warranty and repair-versus-replacement policy.Here's what that Campbell's offered resolution actually looked like: After already charging us $to replace an entire system without inspecting the condenser or offering options ($of was for the downstairs condenser--we don't dispute that part), they said they could refund us for replacement of the under-warranty unit only if we first gave them $more! Of course we weren't going trust them with $more of our money after they had already dealt with us deceitfully.Surely the Revdex.com does not regard that as an appropriate refund policy Regards, [redacted]
Again, Campbell Appliance is very sorry for any negative experience you have encounteredUnfortunately as I stated before, our position stands firm and we cannot issue a refundThe technicians work off commissionHad he found an issue I can guarantee he would have sold you what was needed to repair itWhen technicians collect service fees it doesn't put anything in their pocketWhen a technician sells a job, that is what puts money into their pocketsThis company has been in business since 1959, and refrigeration is one of our strongest points
While I agree that they have spent much time and money into trying to repair our refrigerator, I do not agree they have done what I originally paid for I paid for them to repair a refrigerator that was not cooling properly The refrigerator is still not cooling properly It did work for a month after their first attempt, but eventually leaked out enough refrigerant to stop working again I do not feel the original leak was in the evaporator coil which they replaced the first time After they replaced the defrost system, the repair only lasted a week I do not believe the defrost system was the issue either They apparently do not know what the issue isNow, the leak is large enough to only last about a week after they recharge the system I do not agree they ever properly fixed the original issueThanks [redacted] ** [redacted] l
Complaint: [redacted] I am rejecting this response because: I don't know how Campbell Appliance came to the conclusion that replacing the water value and repairing the ice maker were two separate issues I called them for one issue only, and that was to repair the ice maker After charging the money that they said they needed to repair the ice maker and after three visits, the ice maker is still not working Therefore the service that they rendered was either incorrect or insufficientWhen the technician called me, he told me that in order for the ice maker to work, the water valve needed to be replaced He did not tell me that after the water valve was replaced, the ice maker would still not work, and it would cost me another $to replace it If he had told me, I would have chosen not to do any work at allWhat Campbell Appliance says in the rebuttal is not close to the truth The technician only called me once, and that was after the first visit when he told me that the water valve needed to be replaced After the second and third visit, he never called to tell me that the ice maker was still not working I had to call the tenant each time to find out the truth After the third visit, when I called the tenant, she told me that the ice maker still did not work I called the Campbell Appliance office, and that was the time that I was told that the ice maker needed to be replaced and I needed to pay more money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Campbell Appliance truly apologizes for any inconvenience with our serviceCampbell Appliance did offer to swap out the used condenser with another used condenser since the unit was recently installed and still under warranty, as well as offering to credit $1,towards a new unit Both offers were refused by the customer Campbell Appliance apologizes for any miss understandings regarding the warrantyCampbell Appliance offers a day warranty on used unitsCampbell was asked to refund the customer’s money back and pick up the unit because the unit was uninstalled by another individual, which voids any warrantyThe customer has chosen to take Campbell to small claims court over this matter
Campbell Appliance Heating & Air was called out to look at the heater by Mr [redacted] My technician did intend on preparing multiple estimates so Mr [redacted] could make an informed decision on how he would like to proceed with repair& did take note of the possibility of a warranty on some of the equipment at this timeWhen the office reached out to Mr [redacted] for additional information it was so we could obtain any warranty details & quote accordinglyAt this time Mr [redacted] said he had spoken with his wife & she had reminded him about work that had been recently done & was warranted by another companyDue to this he was not interested in any quotes or further information I had for himI would like to take this opportunity to apologize for any negative experience Mr& Ms [redacted] hadWhile I can certainly understand the frustration of realizing the service needed would be warranted by another company who had provided repairs in the past that does not mean the [redacted] are not financially responsible for a service call they requested & received in a timely manner
As stated before, Campbell Appliance is very sorry for any negative experience you have encountered with our services Our after hours fee is $to come out and diagnose the issueThat is not waived with repairs because it is after hoursWhen customers call in after hours, they pay extra being after hours, not ony for the service fee but also the job itselfHad you not went through with repairs you would have only paid the $afterhours service feeCampbell appliance is sorry you feel as if you received two different stories, however infact both of which you were told, were correctWe do not itemize our jobs and the the cost of labor, part,and the job itself is all correctWe feel that if you were unsatisfied with the cost, you should have just paid the after hours fee and called another company outWe do our best to make our cusomters happy but we cannot operate this business for freeIt cost money to operate a business, to have plus trucks on the road, to pay the technicians, to pay the office, to pay for advertising and all the bills that come with it
As Mrs [redacted] was already advised we would have been happy to send another technician out if their complaint would have been against the technician's serviceHowever what we were told by Mr [redacted] is that they had warranty with another company so they no longer needed our services as they would not be able to utilize the warranty with usWhich does not warrant a refund of the service feeI apologize again for any negative experience however I am not able to refund the service fee at this time
Complaint: [redacted] I am rejecting this response because:As the company has stated, I did verbally approve the repairs over the phoneAt this time though, as I have previously stated, I specifically asked about the fan motor and was told by [redacted] it was fineNo other statements about the fan motor were ever given to me by ***After the capacitor was replaced and the freon was recharged, [redacted] gave my wife an invoiceMy wife signed this, as the amount on the invoice was what [redacted] and I had agreed toApparently, [redacted] had written a disclaimer at the bottom about the fan motor, but this was never stated to me and my wife did not know what she was signing and assumed it was what [redacted] and I had discussedHad the company been forthcoming about the fan motor to me, I would obviously have had it replaced then, instead of dealing with a broken AC for multiple days in the [redacted] heatFurthermore, basic electronic knowledge tells me that if the fan motor was the problem, the capacitor didn't need to be replacedRegards, [redacted] ***
CAMPBELL APPLIANCES' INVOICES ARE NOT BROKEN DOWN INTO PARTS AND LABORWE ARE A FLAT RATE COMPANY SO THE TOTAL TICKET IS PER JOBWE TRIED EXPLAINING THAT TO THE CUSTOMER OVER THE PHONE SEVERAL TIMESOUR SYSTEM DOES NOT ALLOW US TO BREAK INVOICES DOWNONCE A UNIT HAS BEEN INSTALLED CAMPBELL APPLIANCE CANNOT ISSUE A REFUND AS FOR HER UNIT HAVING ADDITIONAL ISSUESWE HAVE NOT HAD ANY COMPLAINT REGARDING THISTHIS IS THE FIRST TIME WE HAVE HEARD FROM THIS CUSTOMER REGARDING THE UNIT MAKING AN UNUSUAL NOISETHE UNIT IS UNDER WARRANTY SO WE WOULD BE WILLING TO FIX IT UNDER WARRANTY AT NO ADDITIONAL COST TO THE CUSTOMER
Complaint: [redacted] I am rejecting this response because: It is completely inaccurate and not even responding to my original complaintIt seems that Campbell's is trying to say that we declined their service because we told them that the system was covered under warranty by another companyHowever, this is not even what the complaint is aboutMy issue with Campbell's is that their technician came out and looked at our unitHe then told my husband that the coil was bad and needed replaced and that the compressor was leaking and there was no freon left in the systemHe told us that none of these items were covered under warranty and that we would be better off replacing both systemsWe were a little skeptical about his findings as we had just had the coil replaced a few months prior (under warranty)We then called another company to come out and assess the situationWe were told that the coil was fine, and the compressor was not leaking and full of freonThe only problem we had, was a faulty thermostatIt has since been replaced and running fine ever sinceThis leads me to believe one of two thingsEither Campbell's technician is completely inept and has no idea what he is doing, or possibly he was trying to scam us into buying a whole new system and spending several thousand dollarsIn either case, there is not a good optionAs far as I am concerned this issue will not be resolved until we are given a refund on our service call from Campbell's Regards, Claire [redacted]
We are very sorry that Mr [redacted] feels this way, however we do know that the evaporator coil did need to be replaced We still feel that refunding half of the amount paid is fair We did a lot of work, out of pocket on the refrigerator We also offered to sale a couple of different refrigerators to Mr [redacted] at our cost, with no install or haul away fees to help assist him in getting a new refrigerator, but was declined by Mr [redacted]
Campbell Appliance truly apologizes for any inconvenience and the length of time your repair has takenUnfortunately there have been shipping errors causing delays, which was out of our controlCampbell has more than $in parts installed in the customer’s microwave and time of labor invested into the repairsThe customer paid a deposit of $for repairsCampbell appliance agrees to charge the customer $for minimum labor for the time that was put into the repairs, in which the customer will be refunded the remainder amount of the deposit, which is $
Complaint: [redacted] I am rejecting this response because:I am sorry but [redacted] has lost his mind if he has reported to you that the hose and fitting is old and corroded Both parts are perfectly fine and the leak was caused by your technician loosening the fitting while he was working on the unit I would propose for you to come to my home and inspect all of this for yourself before you determine that this is a lack of maintenance on my behalf [redacted] is making untrue statements and representing your companyI can appreciate you wanting to take your employee's reports as the whole truth I am in the service/construction business and know that there are some folks out there looking to get over on companies If you will come to my home you will see that the reports you have been given are incorrect This is a polite invitation and intended to shed daylight and clarity for you because at this time you have been given misinformation I look forward to hearing from you soon so you can make your inspection.Most Sincerely, Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have listened to Campbell's latest explanation and completely appreciate the requirement for some level of premium pay for after duty hours work As I have already stated, I understood going in, that the after-hours service charge was $ There was no warning that the after-hours labor rate was double-time and that the base rate was exorbitant Had I known these facts, I would have opted to forego the repair until Monday morning I guess I could have refused to pay and had the technician remove the new capacitor, but I hesitate to imagine what the charge for that would have been My complaint is with the sheer magnitude of the premium invoked and the fact that I received two completely different explanations of the total cost, the labor story coming after I had debunked the part cost story Based on my life experience, I cannot accept that the technician was paid $for one hour of effort, including travel time If so, lots of us are definitely in the wrong business Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:First of all, we were never offered for the unit to be replaced with another preowned unit by anyone from Campbell's ApplianceThe only response we were told by [redacted] was for us to put the unit on the Craig's list for sale.The unserviceable unit was removed after the technician from Campbell's Appliance informed us that the air compressor was not working and needed to be replacedThe unit was removed by another vendor after numerous attemptsto contact Campbell's AppliancePhone records indicates the number of calls that were placed to Campbell's Appliance with no responseThe reason we were force to replace the unit after two weeks of unbearable heat, my wife and I are both disabled.Again we were never offered another condenser by anyone from Campbell's Appliance.Phone records are available upon request Regards, [redacted]
WE HAVE REACHED OUT TO THE CUSTOMER REGARDING THIS ISSUE- AFTER SPEAKING TO THE OFFICE MANAGER AND THE SERVICE MANAGER THIS PROBLEM IS ALL OVER A THERMOSTAT BEING PROGRAMMED WRONGWE HAVE BEEN OUT THERE TO ADDRESS THE ISSUE AND REPAIR THE PLENUMTHIS JOB HAS BEEN COMPLETED!
Complaint: [redacted] I am rejecting this response because: Your salesman did, in fact, offer me two different financing options, and never checked the breaker itself. He just said it was tripped. The charge on both bills were the same, so how are you also telling me it was the Sunday charge? The person that came over to my house after your guy left took 5 minutes to tell me that the breaker was BAD, not tripped. It may have been tripped, but it was not fully operational. Your guy told me that the bad compressor was going to cause the capacitor to go out, when it was the bad electricity that caused failure. Even if I would have paid the 5,000 and some-odd dollars to replace the full system, as your guy tried twice to sell me, it would have gone out anyway because he didn't check the power - one of the fundamentals of troubleshooting anything. If the answer is going to be that I got the service I paid for, I guess it is what it is. I thought as a business, the customer is always right. In this case, you take the word of your employee over the word of a disabled veteran and try to insult my intelligence by forwarding my invoice back to me. Thanks for your time, but if this is the way you are going to do business, I will make sure the appropriate people at [redacted] know how you treat Soldiers.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We may decide to accept installation of the air handler, but we do not accept Campbell's explanation regarding the condenser that was under warranty.Campbell removed the old, under-warranty air condenser from our property while it was still working, and without inspecting itThey told my husband, whom the technician had roused from sleep unexpectedly early in the morning while he was ill, that replacement was the only option, even though the unit was working so well it was cooling the upstairs and downstairs of our home during a week of 100-degree daysThe service call was about water draining from a pipe, and the technician never inspected the condenser in any way before announcing that it must be replacedAt that time of the visit, the Campbell inspector thought the condenser was one month past a five-year warrantyClearly he saw an opportunity to take advantage of someone who was under the weather and sell him an unneeded product.In Campbell's first reply to this Revdex.com complaint, they said they offered to repair the under-warranty condenser once we told them it was was under 10-year warrantyCampbell, please explain why you would repair a unit if you thought it was under warranty, but replace it without inspecting it if you thought the warranty was expiredDoes this mean its warranty status, not the condition of the equipment, determines your recommendation? Surely the Revdex.com does not regard that as an appropriate warranty and repair-versus-replacement policy.Here's what that Campbell's offered resolution actually looked like: After already charging us $to replace an entire system without inspecting the condenser or offering options ($of was for the downstairs condenser--we don't dispute that part), they said they could refund us for replacement of the under-warranty unit only if we first gave them $more! Of course we weren't going trust them with $more of our money after they had already dealt with us deceitfully.Surely the Revdex.com does not regard that as an appropriate refund policy Regards, [redacted]
Again, Campbell Appliance is very sorry for any negative experience you have encounteredUnfortunately as I stated before, our position stands firm and we cannot issue a refundThe technicians work off commissionHad he found an issue I can guarantee he would have sold you what was needed to repair itWhen technicians collect service fees it doesn't put anything in their pocketWhen a technician sells a job, that is what puts money into their pocketsThis company has been in business since 1959, and refrigeration is one of our strongest points
While I agree that they have spent much time and money into trying to repair our refrigerator, I do not agree they have done what I originally paid for I paid for them to repair a refrigerator that was not cooling properly The refrigerator is still not cooling properly It did work for a month after their first attempt, but eventually leaked out enough refrigerant to stop working again I do not feel the original leak was in the evaporator coil which they replaced the first time After they replaced the defrost system, the repair only lasted a week I do not believe the defrost system was the issue either They apparently do not know what the issue isNow, the leak is large enough to only last about a week after they recharge the system I do not agree they ever properly fixed the original issueThanks [redacted] ** [redacted] l
Complaint: [redacted] I am rejecting this response because: I don't know how Campbell Appliance came to the conclusion that replacing the water value and repairing the ice maker were two separate issues I called them for one issue only, and that was to repair the ice maker After charging the money that they said they needed to repair the ice maker and after three visits, the ice maker is still not working Therefore the service that they rendered was either incorrect or insufficientWhen the technician called me, he told me that in order for the ice maker to work, the water valve needed to be replaced He did not tell me that after the water valve was replaced, the ice maker would still not work, and it would cost me another $to replace it If he had told me, I would have chosen not to do any work at allWhat Campbell Appliance says in the rebuttal is not close to the truth The technician only called me once, and that was after the first visit when he told me that the water valve needed to be replaced After the second and third visit, he never called to tell me that the ice maker was still not working I had to call the tenant each time to find out the truth After the third visit, when I called the tenant, she told me that the ice maker still did not work I called the Campbell Appliance office, and that was the time that I was told that the ice maker needed to be replaced and I needed to pay more money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Campbell Appliance truly apologizes for any inconvenience with our serviceCampbell Appliance did offer to swap out the used condenser with another used condenser since the unit was recently installed and still under warranty, as well as offering to credit $1,towards a new unit Both offers were refused by the customer Campbell Appliance apologizes for any miss understandings regarding the warrantyCampbell Appliance offers a day warranty on used unitsCampbell was asked to refund the customer’s money back and pick up the unit because the unit was uninstalled by another individual, which voids any warrantyThe customer has chosen to take Campbell to small claims court over this matter
Campbell Appliance Heating & Air was called out to look at the heater by Mr [redacted] My technician did intend on preparing multiple estimates so Mr [redacted] could make an informed decision on how he would like to proceed with repair& did take note of the possibility of a warranty on some of the equipment at this timeWhen the office reached out to Mr [redacted] for additional information it was so we could obtain any warranty details & quote accordinglyAt this time Mr [redacted] said he had spoken with his wife & she had reminded him about work that had been recently done & was warranted by another companyDue to this he was not interested in any quotes or further information I had for himI would like to take this opportunity to apologize for any negative experience Mr& Ms [redacted] hadWhile I can certainly understand the frustration of realizing the service needed would be warranted by another company who had provided repairs in the past that does not mean the [redacted] are not financially responsible for a service call they requested & received in a timely manner
As stated before, Campbell Appliance is very sorry for any negative experience you have encountered with our services Our after hours fee is $to come out and diagnose the issueThat is not waived with repairs because it is after hoursWhen customers call in after hours, they pay extra being after hours, not ony for the service fee but also the job itselfHad you not went through with repairs you would have only paid the $afterhours service feeCampbell appliance is sorry you feel as if you received two different stories, however infact both of which you were told, were correctWe do not itemize our jobs and the the cost of labor, part,and the job itself is all correctWe feel that if you were unsatisfied with the cost, you should have just paid the after hours fee and called another company outWe do our best to make our cusomters happy but we cannot operate this business for freeIt cost money to operate a business, to have plus trucks on the road, to pay the technicians, to pay the office, to pay for advertising and all the bills that come with it
As Mrs [redacted] was already advised we would have been happy to send another technician out if their complaint would have been against the technician's serviceHowever what we were told by Mr [redacted] is that they had warranty with another company so they no longer needed our services as they would not be able to utilize the warranty with usWhich does not warrant a refund of the service feeI apologize again for any negative experience however I am not able to refund the service fee at this time
Complaint: [redacted] I am rejecting this response because:As the company has stated, I did verbally approve the repairs over the phoneAt this time though, as I have previously stated, I specifically asked about the fan motor and was told by [redacted] it was fineNo other statements about the fan motor were ever given to me by ***After the capacitor was replaced and the freon was recharged, [redacted] gave my wife an invoiceMy wife signed this, as the amount on the invoice was what [redacted] and I had agreed toApparently, [redacted] had written a disclaimer at the bottom about the fan motor, but this was never stated to me and my wife did not know what she was signing and assumed it was what [redacted] and I had discussedHad the company been forthcoming about the fan motor to me, I would obviously have had it replaced then, instead of dealing with a broken AC for multiple days in the [redacted] heatFurthermore, basic electronic knowledge tells me that if the fan motor was the problem, the capacitor didn't need to be replacedRegards, [redacted] ***
CAMPBELL APPLIANCES' INVOICES ARE NOT BROKEN DOWN INTO PARTS AND LABORWE ARE A FLAT RATE COMPANY SO THE TOTAL TICKET IS PER JOBWE TRIED EXPLAINING THAT TO THE CUSTOMER OVER THE PHONE SEVERAL TIMESOUR SYSTEM DOES NOT ALLOW US TO BREAK INVOICES DOWNONCE A UNIT HAS BEEN INSTALLED CAMPBELL APPLIANCE CANNOT ISSUE A REFUND AS FOR HER UNIT HAVING ADDITIONAL ISSUESWE HAVE NOT HAD ANY COMPLAINT REGARDING THISTHIS IS THE FIRST TIME WE HAVE HEARD FROM THIS CUSTOMER REGARDING THE UNIT MAKING AN UNUSUAL NOISETHE UNIT IS UNDER WARRANTY SO WE WOULD BE WILLING TO FIX IT UNDER WARRANTY AT NO ADDITIONAL COST TO THE CUSTOMER
Complaint: [redacted] I am rejecting this response because: It is completely inaccurate and not even responding to my original complaintIt seems that Campbell's is trying to say that we declined their service because we told them that the system was covered under warranty by another companyHowever, this is not even what the complaint is aboutMy issue with Campbell's is that their technician came out and looked at our unitHe then told my husband that the coil was bad and needed replaced and that the compressor was leaking and there was no freon left in the systemHe told us that none of these items were covered under warranty and that we would be better off replacing both systemsWe were a little skeptical about his findings as we had just had the coil replaced a few months prior (under warranty)We then called another company to come out and assess the situationWe were told that the coil was fine, and the compressor was not leaking and full of freonThe only problem we had, was a faulty thermostatIt has since been replaced and running fine ever sinceThis leads me to believe one of two thingsEither Campbell's technician is completely inept and has no idea what he is doing, or possibly he was trying to scam us into buying a whole new system and spending several thousand dollarsIn either case, there is not a good optionAs far as I am concerned this issue will not be resolved until we are given a refund on our service call from Campbell's Regards, Claire [redacted]
We are very sorry that Mr [redacted] feels this way, however we do know that the evaporator coil did need to be replaced We still feel that refunding half of the amount paid is fair We did a lot of work, out of pocket on the refrigerator We also offered to sale a couple of different refrigerators to Mr [redacted] at our cost, with no install or haul away fees to help assist him in getting a new refrigerator, but was declined by Mr [redacted]
Campbell Appliance truly apologizes for any inconvenience and the length of time your repair has takenUnfortunately there have been shipping errors causing delays, which was out of our controlCampbell has more than $in parts installed in the customer’s microwave and time of labor invested into the repairsThe customer paid a deposit of $for repairsCampbell appliance agrees to charge the customer $for minimum labor for the time that was put into the repairs, in which the customer will be refunded the remainder amount of the deposit, which is $