FMPGURU

I placed an order weeks agoMy order has not been shippedMy e-mails will not go throughThe fax number and the phone number are not workingBut of course the money came out of my account the day I placed my orderI am Very upsetThis was a gift for my fathers birthdayI WOULD NEVER RECCOMEND ANYONE TO ORDER FROM THIS SITE AND I EXPECT MY PACKAGE TO GET OVERNIGHTED TODAY OR I WANT MY MONEY BACKDO NOT BUY ANYTHING FROM THIS SITE IT IS A SCAM!!!!!!!!!!!!!!!!!!

Hi ***, I am so sorry about this I have a few of these complaintsI've been away (unfortunately) for the past weeks** I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years agoI expect every customer to consider transactions with us - excellent - no matter what' it takes If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated I am going through emails, chargebacks, payment, and refund info now Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience? By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course Thank-you [redacted] About weeks ago I suffered a major spinal cord injuryThe unexpected accident is the primary cause of what went wrong with your order In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my jobThis was unfortunately not the case at the time of your order I'm deeply and sincerely apologetic- this shouldn't have affected your order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowTo Whom It May Concern, My name is [redacted] and I filed a complaint on 5/23/against [redacted] or FMPGURU located at [redacted] *** [redacted] , [redacted] *** I received a message from [redacted] of [redacted] on 6/29/apologizing for the problemHe offered a resolution and I agreed, which included receipt of my original order and an additional art basket to "make up for the inconvenience." Unfortunately, I have not received anything from the companyToday is 11/6/and I wish to re-open this complaint ID [redacted] Please let me know if there is any other information you may need Thank you for your time, [redacted] Regards, [redacted]

Hi ***, I am so sorry about this I have a few of these complaintsI've been away (unfortunately) for the past weeks** I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years agoI expect every customer to consider transactions with us - excellent - no matter what' it takes If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated I am going through emails, chargebacks, payment, and refund info now Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience? By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course Thank-you [redacted] About weeks ago I suffered a major spinal cord injuryThe unexpected accident is the primary cause of what went wrong with your order In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my jobThis was unfortunately not the case at the time of your order I'm deeply and sincerely apologetic- this shouldn't have affected your order

We paid for 5-day shipping and orders over $worth of art suppliesIt has been days and our order has not been fulfilled, but paid for! We cannot speak with anyone and their voicemail is full

Hi ***, I am so sorry about this I have a few of these complaintsI've been away (unfortunately) for the past weeks** Customer service is a core foundation of my business I expect every customer to consider transactions with us - excellent 'no matter what' it takes I located your transaction, I have a cashier's check, 38.90, going out to the address below, tomorrow, Mon 7/7/2014, which you should have by mid week [redacted] , [redacted] ave apt [redacted] , IN [redacted] (Our credit card processor only allows card refunds issued within days of the purchase date) Accompanying the refund is an art supply gift set, and my sincere apologies for you inconvenience Thank-you [redacted] About weeks ago I suffered a major spinal cord injuryThe unexpected accident is the primary cause of what went wrong with your order In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my jobThis was unfortunately not the case at the time of your order I'm deeply and sincerely apologetic- this shouldn't have affected your order

I received a full refund after filing the following complaint: Complaint ID [redacted] I am happy w/this resolution...thank you [redacted]

[ hi this [redacted] you can send my money to my home I will be waiting for it thank you I was sick with astma in hopital sorry I did not replay faster siencly [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello Ms***
I'm issuing a full refund for your purchase immediately
I understand a refund should have been issued but was not
This isn't the kind of business we run here, this is exceptionally bad
transaction.
My sincere apologies for your inconvenience.
Additionally, I would like to send you an art set, a few special items, a hardwood art case, paints, brushes,
a canvas and art instruction book
as a free gift - a demonstration of good faith and with respect for the time you had to spend
USPS Priority Tracking
***
*** *** *** *** ** *** *** *** *** ***
(The tracking number should show activity by the end of the day today March 28th)
If there as anything else I may do please let me know
We can be reached at the *** number during business hours
(Pacific Standard Time)
Thank you
*** ***

Hi ***,
About a week about, we had re-discovered this, and the canvases were sent out
They were in transit when your complaint was filed? The canvases were re-Sent on
1/24/
https://www.fedex.com/fedextrack/?tracknumbers=***&language=english
It appears the canvases were delivered today 1-30-after tracking the delivery
Additional Possible unresolved issue
I also noticed that we had talked about replacement of three legs for the french easel
in your original purchase
Let me know if those still need to go out
My sincere apologies in not being able to reach us
'just give me a green light on those easels legs and I'll priority them out to you
Thanks
*** ***
PleinAirCo
###-###-####

Hi ***,
I am so sorry about this
" background: #e3f2f5;">I have a few of these complaintsI've been away
(unfortunately) for the past weeks**
I'll be reviewing the details of your order so Ill have a
complete understanding of how best to approach resolving the problem providing
a very rapid resolution of both the order problem - and demonstrate the kind of
customer service that is a core foundation of this small operation I started
nine years agoI expect every customer to consider transactions with us -
excellent ('no matter what' it takes
If you can provide an update on whether you received a
refund through your credit card company, or PayPal? This would
be very much appreciated
I am going through emails, chargebacks, and PayPal info
now
Whether you have already received a refund
or not, I'd like to know - what I can do to make up for this inconvenience?
By default we'll be sending you an art supply
gift basket, relative to your order, at no expense to you of course.
Thank-you
*** ***
**
About weeks ago I suffered a major spinal cord injury
The unexpected accident is the primary cause of what went wrong with your
orderIn nearly all of our years in operation, I've had a veteran staff member
more than capable of doing my jobThis was unfortunately not the case at the time
of your order
I'm deeply and sincerely apologetic- this shouldn't have
affected your order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, only if I can receive my order as it was madeAs the business is aware the order was payed in full including shipping charges, and NO Refund has been made since it was posted to my accton 04/29/I'am sorry to hear about MrSchwartz health issues, hope for a speedy recovery,but will keep the Revdex.com posted as far any action that he takesI hope this matter can be resolved speedly, since the order was made as a gift for my daughter to help her in her art classThankyou and God bless
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***
I am so sorry to hear about your injury and I really appreciate you contacting me.
We have not received any refunds for the product
This order was for my daughter's 10th birthday which was May 14thShe has shown an extraordinary talent in the arts and we are trying to foster that interest in herShe has struggled academically and suffers from mild forms of *** and ***, so when she was able to create such amazing paintings, we were not only surprised but impressed by this hidden talentHer confidence has dramatically increased and her grades have come along with this newfound skillWe want to provide her with as many different media as possible to keep her on this upward progress.
We simply wish to receive the original order so she can keep creating and growing.
I also work for a small business in the fiber art industry so I understand how customer service is of utmost importanceI truly appreciate your communication and your offer of the art supply gift basket along with our original order
Thank you so much and my hope is for you to have a speedy recovery!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10077204, and find that this resolution would be satisfactory to me While I have filed a complaint with my bank, no refund has as yet been issued I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is the email with confirmation info I received from you I have not received the product which I prefer, nor a refund
Thank you,
*** ***
Sent from my iPad
From: Darlene
Date: May 16, at 17:00:EDT
To: PLEINAIRCO FMPGURU
Subject: Re: Order Confirmation
Could you please tell me the status of my order below? I could not find a tracking number in the below email Thank you
Sent from my iPad
On May 5, 2014, at 10:49, PLEINAIRCO FMPGURU wrote:
Thank you for your recent orderBelow is your confirmation that we received your orderPlease
review the information below and notify us immediately if you have any questions
Customer Service
PLEINAIRCO FMPGURU
(760) 295-
[email protected]
--------------------------------------------------------------
ORDER CONFIRMATION Invoice No. ***
Bill To:
*** ***
*** *** ***
*** ** ***
US
Ship To:
*** ***
*** *** ***
*** ** ***
US
Order Date: 5/5/
Payment By: Visa
Confirmation No: ***
Shipment Tracking:
PLEINAIRCO FMPGURU Items
Bamboo Hardwood French Style Full Size Sketch Box Easel @ $= $99.95
Sub-Total: $
Shipping: $(UPS Ground)
Sales Tax: $
PLEINAIRCO FMPGURU Total: $
Store Credit: -$
TOTAL DUE: $

My sincere apologies for the problem with your order
I'm sure this is an inconvenience and very disappointing
We would have preferred to have shipped your order
class="MsoNormal">
I was trying to process these personally one at a time,
which didn't really work and ended up slowing things down
resulting with this very late reply
After nine years with PayPal as our payment processor, they
do not process credit card or other payments for us at this
time
I am not able to process refunds on PayPal, at this time
** At this point in time I'm recommending calling your
credit card company, and requesting
a chargebackIn almost all cases they will issue a
provisional credit
immediately**
I don't know how to express how sorry I am that this
effected your order
Sincerely
***
PleinAirCo

My sincere apologies for the problem with your order
I'm sure this is an inconvenience and very disappointing
We would have preferred to have shipped your order
class="MsoNormal">
I was trying to process these personally one at a time,
which didn't really work and ended up slowing things down
resulting with this very late reply
After nine years with PayPal as our payment processor, they
do not process credit card or other payments for us at this
time
I am not able to process refunds on PayPal, at this time
** At this point in time I'm recommending calling your
credit card company, and requesting
a chargebackIn almost all cases they will issue a
provisional credit
immediately**
I don't know how to express how sorry I am that this
effected your order
Sincerely
***
***

My understanding is that the owner of the company had some medical issues that prevented him from fulfilling orders as quickly as some people may have liked. I can assure you that my experience with this company was nothing short of an A+. Fast shipping, friendly service and a great product. I woudl not hesitate to do business with them again or to recommend them to a friend.

[A default letter is provided here which indicates your acceptance of Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have contacted my financial organization for a credit back of the funds and, if the funds are credited in a timely matter, will consider this complaint resolved.
Thank you for your assistance. 
Regards,
[redacted]

I've checked the order and see that this was refunded.
Please let me know if I may be of further assistance.
Thank-you
[redacted]