FMPGURU

Review: I ORDERED AND ART EASEL WITH PAINTS BRUSHES AND CANVASES ON APRIL 23 2014. I RECEIVED A CONFIRMATION NUMBER STATING THAT THEY RECEIVED MY MONEY AND THE MONEY WAS INDEED REMOVE FROM ACCOUNT. THE PROBLEM IS THAT THEY NEVER SENT ME MY MERCHANDISE. I HAVE EMAILED THEM A FEW TIMES AND EVEN TRIED CALLING , BUT THEY NEVER PICK UP THE PHONE OR RETURN MY MESSAGES, NOT EVEN AND EMAIL BACKDesired Settlement: AT THIS POINT I WOULD LIKE MY MONEY BACK. THIS WAS A BIRTHDAY PRESENT TO ME FROM MY BOYFRIEND AND ITS CAUSE ME MORE HEADACHE THAN JOY.

Review: I ordered art supplies online 12/1/13 for $63 (order number [redacted] They were sent to the wrong address and returned to the company 12/11/13 (via tracking info). I never heard anything from the company or received any sort of refund (paid via PayPal). I have sent emails to customer service (as advised on the website) 12/27/13, 1/16/14, and 2/2/14. I also called the customer service number on 2/20/14 and 2/26/14 both times having to leave a message on their answering machine. I have received zero response from any of these attempts. I no longer wish to have any products from this company, but only want a refund of my money.Desired Settlement: Refund of money via PayPal.

Business

Response:

Hello Ms. [redacted]

Review: I purchased an easel on 5/13/2014. The charge posted the same day.

The product has not been delivered. I have sent 2 emails, posted on their facebook page and

attempted to call their service number only to reach a voicemail box "FULL". The lack of communication is unacceptable and

unprofessional. Multiple people on their "FMPGURU" facebook page have indicated the same problems I am experiencing.Desired Settlement: Communicate with me about my purchase or refund my money.

Set the correct expectation on lead times for purchases and enable your customers to make informed buying decisions.

Respond to ALL inquiries from your customers.

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, payment, and refund info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.

Review: Prior to Christmas, I placed an order that was to arrive well before Christmas. The order was for a 4 pack of 24"x36" stretch art canvases. the order was charged to my visa but I never received the order. after christmas I contacted [redacted], the owner. he said he would be sure to locate the shipment and get it to me. never received product and never heard back from [redacted]. now all my calls go directly to voicemail. i've left 4 messages and no return call. I would like my money back or my items.Desired Settlement: delivery of order or refunded money

Business

Response:

Hi [redacted],

Review: I placed an online order on 5/10 and received an order confirmation email that day. My credit card was charged on 5/12. The order has never been delivered. I called and left a voicemail over a week ago asking for order status information with no response. I also emailed a week ago asking for status information, again no response. I emailed again earlier this week and got no response. I attempted to call again today but was unable to leave another message because their voicemail box is full.Desired Settlement: since clearly they are a scam and are never going to deliver my merchandise I want a full refund. I also think they should not have an A+ rating from you all!

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, payment, and refund info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.

I placed an order 2 weeks ago. My order has not been shipped. My e-mails will not go through. The fax number and the phone number are not working. But of course the money came out of my account the day I placed my order. I am Very upset. This was a gift for my fathers birthday. I WOULD NEVER RECCOMEND ANYONE TO ORDER FROM THIS SITE AND I EXPECT MY PACKAGE TO GET OVERNIGHTED TODAY OR I WANT MY MONEY BACK. DO NOT BUY ANYTHING FROM THIS SITE IT IS A SCAM!!!!!!!!!!!!!!!!!!

Review: I purchased an easel on Pleinairco's website for Christmas, valued at $99. I paid using [redacted]. They never delivered my product, and I recieved the an email from them on December 15 2014 (pasted below). They instruct me to contact my credit card company for a refund, but I purchased through [redacted], which took the money directly from my bank account. No credit card was involved. I tried emailing, calling, and leaving voice mails for [redacted] at Pleinairco at least 4-5 times over the next 2 months. I never got a reply, and I never received a refund.

"My sincere apologies for the problem with your order. I'm sure this is an inconvenience and very disappointing. We would have preferred to have shipped your order. I was trying to process these personally one at a time, which didn't really work and ended up slowing things down resulting with this very late reply. After nine years with [redacted] as our payment processor, they do not process payments for us at this time. I am not able to process refunds on [redacted], at this time. At this point in time I'm recommending calling your credit card company, and requesting a chargeback. In almost all cases they will issue a provisional credit immediately. ** I don't know how to express how sorry I am that this effected your order.

Sincerely [redacted] PleinAirCo"Desired Settlement: I want my purchase refunded.

Review: Purchased an easel from the company. I've been calling and emailing to find out when item will be shipped. They don't answer the phone, nor do they respond to my emails. They took money from my account and I'm concerned that I may not get my item.Desired Settlement: I'd like the item, and I just want to know when it will be sent. If I don't receive item, I want my money to be refunded.

Review: I ordered an art set for my 10 year old son for Christmas on December 2, 2014. I did receive an order confirmation number with item number and confirmation number. On 12/4/14 the money from [redacted] was taken out of my account. I have heard nothing from them in the mean time. Today, December 16, 2014 I received an email from a [redacted] stating that they would not be able to ship my product I ordered even after they took the money out of my account, and then later in the email he told me to contact my card company and request a charge back. I have not been able to talk to anyone. I have called numerous times and all I can get is an answering machine telling me they are busy with other customers or in the warehouse. I have never once received a phone call or been able to talk to anyone that works there. I have read the other complaints on the Revdex.com website and I know I am not alone, and I do not want an art gift that they give out for upset customers. I Want My Money Back! I wish there was some way to warn new customers of all the issues that have taken place before they spend their hard earned money on absolutely nothing buy a big headache. I am sincere in saying I am sorry for your spinal cord accident, but whoever is supposed to be running this business is not running your business. I will warn anyone I can not to order from this website.Desired Settlement: I want my money back so I can be done with this operation. The sad thing about this is right now as I am typing this there is hundred's of other people right now ordering off of this website and they will be going through the same issue that I am in right now. This company will be taking their money out of people's accounts and then a month later tell them to get their hard earned money back from their card company so they don't have to deal with anyone. I do not want any kind of art gift in return. Reading the other reviews I am sincere in saying I apologize for the unfortunate spinal cord accident but the person supposedly running your business is not running your business. As far as I am concerned this is borderline theft.

Review: Ordered art supplies on April 27,2014 for a total of $151.06. As of today, still have not received anything. I have gone on site and still no shipping date set. Tried calling 3 times, voice mail full!

Emailed requesting information 4 times with no response.....

Order# [redacted]Desired Settlement: I really want the order as this was a birthday present for someone. never had to wait for an internet order from other sites more than a week. Do no understand why company does not reply. Should not have an A+ rating from Revdex.com: deceptive for someone checking on a company's reliability.

Review: We ordered more than 4 weeks ago and when we emailed and called to check on the order we received no response. Reading other complaints on their Facebook page suggested we file a complaint here.Desired Settlement: We want our money back of course, and their A+ rating that you gave hem to be downgraded to F.

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, payment, and refund info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.

Review: I purchased a [redacted] and complete acrylic, oil and watercolor painting art supplies set on 5/8/2014. I received an order confirmation literally minutes after placing the order. My credit card was charged on 5/9/2014 for the total price of the product. I have continually checked with the company to monitor shipping but as of today, 5/23/2014, there is still no shipping information listed. I e-mailed the company approximately 1 week after placing the order and have received no response. I called a couple of days later and nobody answered. I could not leave a message because the phone memory was full. I called back again with the same result. I was able to get through on Monday, 5/19/2014 and left a message. Still no response. I left another message 5/22/2014 asking for some sort of communication in reference to my order. I have still received no communication.Desired Settlement: I would like the products that I ordered - they are a gift for my daughter who's birthday has since passed. I even asked, upon ordering, for the product to be shipped as soon as possible because it was a gift. I ordered from this company because they had such a high rating, but I would not recommend it to anyone due to the poor customer service. The delivery delay would be more understandable or reasonable if it were the holiday season, but it is May with no major shopping holiday in site! The company had no problem charging my credit card immediately. It's a shame they don't have the same policy when concerned with shipping. Please inform me of when I can expect to receive my order.

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem -

and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us -

excellent 'no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, and PayPal info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.

Review: I ordered a product from their web site (order #[redacted]). I can not get anyone on the phone or respond to emails. No update on order status from the web site.Desired Settlement: I would like an update on the order and it delivered ASAP or a total refund.

We paid for 5-7 day shipping and orders over $250 worth of art supplies. It has been 23 days and our order has not been fulfilled, but paid for!

We cannot speak with anyone and their voicemail is full.

Review: I made a purchase of art products on line from FMPGURU,Oceanside,Calif. on 04/28/2014. Order # [redacted], for the sum of $124.95. On several occasions I have attempted to call and e-mail the company but I have only fail to do so . Receiving only " memory full "on there answering service and /or no reply to my several e-mail sent for status on my purchase. I have not received my purchase or any reply to my inquiries and frankly after a month wait I think FMPGURU business efforts are not the BEST! I sincerely hope you can help me sort this matter "out" with my purchase from FMPGURU.With all do respect; [redacted].Desired Settlement: I would like my order complete,filled and delivered , or a complete refund of my purchase. Thankyou.

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, payment, and refund info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.