FMPGURU

Hi [redacted],
I am so sorry about this.
I have a few of these...

complaints. I've been away (unfortunately) for the past 8 weeks**.
I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.
If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.
I am going through emails, chargebacks, payment, and refund info now.
Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?
By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course. 
Thank-you.
[redacted]
**
About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order. 
In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order
I'm deeply and sincerely apologetic- this shouldn't have affected your order.

Hi [redacted],
I am so sorry about this.
I have a few of these...

complaints. I've been away (unfortunately) for the past 8 weeks**.
I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - 
and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - 
excellent 'no matter what' it takes.
If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.
I am going through emails, chargebacks, and PayPal info now.
Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?
By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course. 
Thank-you.
[redacted]
**
About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order. 
In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order
I'm deeply and sincerely apologetic- this shouldn't have affected your order.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],
I am so sorry about this.
I have a few of these...

complaints. I've been away (unfortunately) for the past 8 weeks**.
I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.
If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.
I am going through emails, chargebacks, payment, and refund info now.
Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?
By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course. 
Thank-you.
[redacted]
**
About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order. 
In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order
I'm deeply and sincerely apologetic- this shouldn't have affected your order.

[ hi this [redacted] you can send my money to my home I will be waiting for it thank you I was sick with astma in hopital sorry I did not replay faster siencly [redacted] 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We paid for 5-7 day shipping and orders over $250 worth of art supplies. It has been 23 days and our order has not been fulfilled, but paid for!
We cannot speak with anyone and their voicemail is full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom It May Concern,
 
My name is [redacted] and I filed a complaint on 5/23/14 against [redacted] or FMPGURU located at [redacted]. [redacted], [redacted].  I received a message from [redacted] of [redacted] on 6/29/14 apologizing for the problem. He offered a resolution and I agreed, which included receipt of my original order and an additional art basket to "make up for the inconvenience." Unfortunately, I have not received anything from the company. Today is 11/6/14 and I wish to re-open this complaint ID [redacted]. Please let me know if there is any other information you may need.
 
Thank you for your time,
 
[redacted]
Regards,
[redacted]

Hi [redacted],
I am so sorry about this.
I have a few of these...

complaints. I've been away (unfortunately) for the past 8 weeks**.
I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.
If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.
I am going through emails, chargebacks, payment, and refund info now.
Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?
By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course. 
Thank-you.
[redacted]
**
About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order. 
In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order
I'm deeply and sincerely apologetic- this shouldn't have affected your order.

I received a full refund after filing the following complaint:
Complaint ID [redacted]
I am happy w/this resolution...thank you.
[redacted]
[redacted]

Hi [redacted],
I am so sorry about this.
font-family: 'Segoe UI';">
I have a few of these
complaints. I've been away (unfortunately) for the past 8 weeks**.
Customer service is a core foundation of my business I expect every customer to consider transactions with us
- 
excellent 'no matter
what' it takes. 
I located your transaction, I have a cashier's check, 38.90, going out to the address below, tomorrow, Mon 7/7/2014, which you should have by mid week.
[redacted] ave apt [redacted], IN [redacted]
(Our credit card processor only allows card refunds issued within 45 days of the purchase date)
Accompanying the refund is an art supply gift set, and my sincere apologies for you inconvenience. 
Thank-you.
[redacted]
**
About 8 weeks ago I
suffered a major spinal cord injury. The unexpected accident is the primary
cause of what went wrong with your order. 
In nearly all of our years
in operation, I've had a veteran staff member more than capable of doing my
job. This was unfortunately not the case at the time of your order
I'm deeply and sincerely
apologetic- this shouldn't have affected your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
I have, in the meantime, received a refund from my credit card company.
Regards,
[redacted]

Review: I ordered an art easel set on 11/22/14, they immediately deducted the funds from my account, but I have not received my order yet. I have sent emails to their support email adress and left messages on their voice mail and have not had a response from them yet.Desired Settlement: This was to be a Christmas present and I'm sure even if they decided to process the order it would not make it in time for Christmas. I want a refund.

Business

Response:

My sincere apologies for the problem with your order.

I'm sure this is an inconvenience and very disappointing.

We would have preferred to have shipped your order.

I was trying to process these personally one at a time,

which didn't really work and ended up slowing things down

resulting with this very late reply.

After nine years with PayPal as our payment processor, they

do not process credit card or other payments for us at this

time.

I am not able to process refunds on PayPal, at this time.

** At this point in time I'm recommending calling your

credit card company, and requesting

a chargeback. In almost all cases they will issue a

provisional credit

immediately. **

I don't know how to express how sorry I am that this

effected your order.

Sincerely

PleinAirCo

Review: I made and order on 11/26/2014 for art supplies for the some of $[redacted] I have call a few time and left messages, e-mail them and wrote on their [redacted] page and they still fail to get back with me.Desired Settlement: I want the stuff I order or my money back!!

Business

Response:

I've checked the order and see that this was refunded.

Review: I ordered a art supply on may 15, 2014 and I have not receive it product number is [redacted] confirmation number is [redacted] I have called them and email them and they don't answer phone or. My email . I prayed 38.90 on my credit card my number is [redacted]Desired Settlement: see above

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these

complaints. I've been away (unfortunately) for the past 8 weeks**.

Customer service is a core foundation of my business I expect every customer to consider transactions with us

-

excellent 'no matter

what' it takes.

I located your transaction, I have a cashier's check, 38.90, going out to the address below, tomorrow, Mon 7/7/2014, which you should have by mid week.

[redacted] ave apt [redacted], IN [redacted]

(Our credit card processor only allows card refunds issued within 45 days of the purchase date)

Accompanying the refund is an art supply gift set, and my sincere apologies for you inconvenience.

Thank-you.

About 8 weeks ago I

suffered a major spinal cord injury. The unexpected accident is the primary

cause of what went wrong with your order.

In nearly all of our years

in operation, I've had a veteran staff member more than capable of doing my

job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely

apologetic- this shouldn't have affected your order.

Consumer

Response:

[ hi this [redacted] you can send my money to my home I will be waiting for it thank you I was sick with astma in hopital sorry I did not replay faster siencly [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have been charged for a product that I never received. I have not been able to contact anyone from this company via phone or email for over a week.Desired Settlement: It would be nice to hear a response from this company, an apology, and a refund. This was supposed to be a Mother's Day gift!

My understanding is that the owner of the company had some medical issues that prevented him from fulfilling orders as quickly as some people may have liked. I can assure you that my experience with this company was nothing short of an A+. Fast shipping, friendly service and a great product. I woudl not hesitate to do business with them again or to recommend them to a friend.

Review: I also have paid for my merchandise but not received it, 17 days and counting! The email I was sent did not have a UPS tracking number, so I cannot track it that way. I have sent emails and not received and response. I have called and no one answers the phone and you cannot leave a voice mail as the message box states it is full. When I entered my confirmation number on their website to check my order status the message states the confirmation number dos not exist! VERY frustrated.Desired Settlement: Would like product sent expediently

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away

(unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a

complete understanding of how best to approach resolving the problem providing

a very rapid resolution of both the order problem - and demonstrate the kind of

customer service that is a core foundation of this small operation I started

nine years ago. I expect every customer to consider transactions with us -

excellent ('no matter what' it takes.

If you can provide an update on whether you received a

refund through your credit card company, or PayPal? This would

be very much appreciated.

I am going through emails, chargebacks, and PayPal info

now.

Whether you have already received a refund

or not, I'd like to know - what I can do to make up for this inconvenience?

By default we'll be sending you an art supply

gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury.

The unexpected accident is the primary cause of what went wrong with your

order. In nearly all of our years in operation, I've had a veteran staff member

more than capable of doing my job. This was unfortunately not the case at the time

of your order

I'm deeply and sincerely apologetic- this shouldn't have

affected your order.

Consumer

Response:

This is the email with confirmation info I received from you. I have not received the product which I prefer, nor a refund.

Thank you,

Sent from my iPad

From: Darlene <[redacted]>

Date: May 16, 2014 at 17:00:24 EDT

To: PLEINAIRCO FMPGURU <[email protected]>

Subject: Re: Order Confirmation

Could you please tell me the status of my order below? I could not find a tracking number in the below email. Thank you.

Sent from my iPad

On May 5, 2014, at 10:49, PLEINAIRCO FMPGURU <[email protected]> wrote:

Thank you for your recent order. Below is your confirmation that we received your order. Please

review the information below and notify us immediately if you have any questions.

Customer Service

PLEINAIRCO FMPGURU

(760) 295-0047

[email protected]

--------------------------------------------------------------

ORDER CONFIRMATION Invoice No. [redacted]

Bill To:

US

Ship To:

US

Order Date: 5/5/14

Payment By: Visa

Confirmation No: [redacted]

Shipment Tracking:

PLEINAIRCO FMPGURU Items

1 Bamboo Hardwood French Style Full Size Sketch Box Easel... @ $99.95 = $99.95

Sub-Total: $99.95

Shipping: $16.80 (UPS Ground)

Sales Tax: $0.00

PLEINAIRCO FMPGURU Total: $116.75

Store Credit: -$0.00

TOTAL DUE: $116.75

Review: I ordered a product from this seller on 11/29/14. Order Confirmation was rec'd. Confirmation # [redacted] This seller has taken the funds from my account but has not shipped me the merchandise. I have attempted to contact the seller. I left a voice mail on Monday 12/14/14 and have rec'd no response. On Friday 12/12/14 I called again the the voicemail is full. I am using [redacted] as the phone number.Desired Settlement: Delivery of Order or refund of of Money immediately.

Business

Response:

My sincere apologies for the problem with your order.

I'm sure this is an inconvenience and very disappointing.

We would have preferred to have shipped your order.

I was trying to process these personally one at a time,

which didn't really work and ended up slowing things down

resulting with this very late reply.

After nine years with PayPal as our payment processor, they

do not process credit card or other payments for us at this

time.

I am not able to process refunds on PayPal, at this time.

** At this point in time I'm recommending calling your

credit card company, and requesting

a chargeback. In almost all cases they will issue a

provisional credit

immediately. **

I don't know how to express how sorry I am that this

effected your order.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have contacted my financial organization for a credit back of the funds and, if the funds are credited in a timely matter, will consider this complaint resolved.

Thank you for your assistance.

Regards,

Review: I ordered a artist h frame studio easel/ beech wood professionally frame for 124.95 shipping was 31.07 total of 156.02 for a birthday gift for my mother on March 16 th. Confirmation said it was mailed on March 18 th. Waited and waited nothing came. I have called several times no answer no call back nothing. I have e mailed and still call and no response what so ever. Spoke to the owner once said he would check in to it and get right back to me and nothing still. I continue to call leave messages and still nothing. I would still love to get the product shipped to my mother [redacted] but if this company is not going to I would like my money returned to me as I work hard for my money and I feel awful that my mom was excited to receive this as a gift and I let her down to trust this company and this is what I get nothing..it been nothing but lies and silence for all the calling I have down. Just want some answers not being not listen to.

Review: I made an online purchase from www.pleinairco.com on May 9, 2014. The invoice number is 4863, with a Confirmation No: [redacted]. The item was:Bamboo Hardwood French Style Full Size Sketch Box EaselManufacturer: PleinAirCo MPN: E255 SKU: E255 UPC: [redacted] have not received this item yet (5/28/14) and when I call their phone number ###-###-#### the mailbox is full. I attempted to send an email to '[email protected]' but was unable to get through.Desired Settlement: I would like to item that I purchased. So please send this item.

Business

Response:

Hi [redacted],

I am so sorry about this.

I have a few of these complaints. I've been away (unfortunately) for the past 8 weeks**.

I'll be reviewing the details of your order so Ill have a complete understanding of how best to approach resolving the problem providing a very rapid resolution of both the order problem - and demonstrate the kind of customer service that is a core foundation of this small operation started nine years ago. I expect every customer to consider transactions with us - excellent - no matter what' it takes.

If you can provide an update on whether you received a refund through your credit card company, or PayPal? This would be very much appreciated.

I am going through emails, chargebacks, payment, and refund info now.

Whether you have already received a refund or not, I'd like to know what I can do to make up for this inconvenience?

By default we'll be sending you an art supply gift basket, relative to your order, at no expense to you of course.

Thank-you.

About 8 weeks ago I suffered a major spinal cord injury. The unexpected accident is the primary cause of what went wrong with your order.

In nearly all of our years in operation, I've had a veteran staff member more than capable of doing my job. This was unfortunately not the case at the time of your order

I'm deeply and sincerely apologetic- this shouldn't have affected your order.