Focus Camera, Inc.

To whom it may concern:According to our system our gift cards have to have an expiration dateThis of coarse has changedHave you contacted us?I would be more then happy to open the gift card for you.I will have them updated today.Thank you,*** ***

Thank you for your responseWe have issued the refund for *** ***We have confirmed thsi information on the platform that *** uses to have the refund issuedThis should drop back into your account very shortly.Thank you for notifying us we will being this matter up with *** to see if them can speed up the process for all there customers.Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern:This was just sent to *** ***:Hello ***,Yes, you spoke with the *** yesterday and were told that the claim was not finished with ***She called *** while you were on hold and you called her very rude for doing that to youYou would not hear a word that she was
saying to youI am sorry that you feel that she was screaming at the top of her lungs at youI assure that was not the case, I sit next to her.*** closed the case as they were not able to contact you the first time the claim was filedYou were informed of that information an 12/**, when you gave us a different telephone numberWe immediately filed a new claim on your behalfDue to the holidays *** has acknowledged that they are working on all claims and that the claim that was filed on your behalf should be concluded tomorrow afternoon.Your order will be refund as soon as the claim is closed*** needs the time to investigate what has happened to the packageI assure that when the claim is finished you will receive a refund in full we do not need to keep your moneyWe do not do business that way.Well I am glad that you have written in to tell us what your next actions are against usI hope that you will see your refund before that comes about.Thank you and have a wonderful day,

To whom it may concern,I am not really sure what this customer is talking about.We have provided return instructions for return and even provided a return label this information was sent 9/**.We have a day return windowThis is well over the return policy and will not accept this back at this
rime.While you are still in possession of the item no refund is due at this time.I am truly sorry for the inconvenienceThank you,*** ***

I am not sure I understand the complaint. you are stating that the case was not sealed, do you mean the Sony box? If that is the case, please feel free to contact Sony our self and they will let you know that this item does not come sealed. We will NOT give you $500.00 plus tax for you to keep the...

item. Either way you purchased this through [redacted] and this order was fulfilled by [redacted]. You must address them  This matter is closed. There will be no refund issued for you at this time.  Thank you, Focus Camera

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Their statement is untrue and the [redacted] Theresa hung the phone up on me. I have not received a refund and now when I call I am being sent to voicemail. This case has been pending for 30 days. [redacted] was given the right telephone number on the initial call and I was not advised that [redacted] tried to contactme when the first case was closed. the representative told me he did not know why this was closed out but he would reopen the case. So everything this company is staing is false and now they have 700$ of my money, refuse to refund me, refuse to accept my, calls, and filing false allegations about me
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.These items were mailed to Focus Camera via priority mail on 5/**/15.  Sincerely, [redacted]

The reason for the this return in our system was no longer needed. Our store policy is clearly stated that we shipping is deducted for buyers remorse. I have issued you the additional refund.   Thank you,Focus Camera

The [redacted] claim is taken care and we have issued a refund. This will go back to [redacted] and they will refund what it bis you have on file with them. Thank you and Happy Holidays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The issue isn't simply "returning for a refund," especially with my having to pay for the return-shipping, given the unacceptable "customer service."  It is that it should never have needed to be returned in the first place, as more than reasonable efforts were made (and required) to try to cancel the order, in a more than timely manner beforehand.  Moreover, it is so virtually impossible to contact a live person, as it is impossible to receive a phone-call back from a live person (two messages left, one with a Sales Manager because I couldn't get through to Customer Service, and then one with a Customer Service Supervisor, both requesting call-backs which were roundly ignored), that, at least from my experience, it effectively makes any attempts at cancellation of an order ones entirely in futility.What the business should do is 1) provide a return shipping label, rightfullly covering the return-shipping, given the utterly ineffective "customer service," as well as 2) provide a full refund of the original sale amount. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for speaking with us the morning.  I am glad that we worked everything out Have a great dayFocus Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] only facilitated purchase which you shipped, therefore you are responsible for selling camera in unsealed Sony box which I consider refurbished. As stated before you sold me refurbished product as new this is fraud
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] and Focus camera have come to an agreement and a check is being mailed today.   Please consider this matter closed.  Thank you,Joyce P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:its obviously not my fault either I'm just a customer being lead in different directions by two companies all i want is to you use and have amy lens protected I'm sorry its not some crazy expensive lens that I'm sure you guys care about but its expensive too me all I want is to figure out how to get warranty or to return the lens so I can get warranty this si insane that I get pulled around buy 2 companies and then its some how I should be punished since the 2 companies can't work together 
[Your Answer Here] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and, as the business refuses to provide a return shipping label, I will consider the matter closed.Thank you to the Revdex.com New York for its help. 
Regards,
[redacted]

Hello,We have email correspondance that [redacted] will make a one time exception to accept this return from us. We sent an email with return instructions. When the item is returned to us we will have a full refund issued for [redacted].Thank you and have a great day

II am sorry I do not understand what the customer is asking. This customer placed there order with [redacted] on 11/**/2015. We shipped a Vivitar 67mm 3 Piece Lens Filter Kit - VIV-FK3-67 & Canon EF 70-200mm f 4L USM Lens.According to UPS tracking number [redacted], this package was...

delivered on 12/*/2015 We have corresponded with the customer stating that we could not offer an extended warraty afer 30 days as per he rules of Mack Warranty. We were not lying to the customer nor did we make him out to be a liar. If [redacted] gave this customer the wrong advice why are we being held responsible? The first contact with this customer is from Jan *, 2016. If [redacted] as the emails states ignored the customer why is this complaint against us? [redacted] also sells extended warranies. The customer should fight with them. I am sorry please consider this mater close. We have done nothing wrong.Thank you

Hello,I am sorry to hear that your lap top is not working. You were asked if you had registered the lap top because its clearly written on the website that we do not accept return on them. Customer Service were going to make a one time exception to take it back but the item was registered we would...

not be able to accept it back. [redacted]You never confirmed if you had registered it or not. HP has an excellent warranty program. I see that an RMA has been set up for you in the system. Have you received this? Thnak you,Focus Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want my money!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]