Focus Camera, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I'm honestly baffled that you treat customers in such a way of passing the blame back and fourth between to corporations and left me in the middle to have to file a claim to get this figured out! whats is your company with out customers? NOTHING!!!!!! so why not treat me like a person with respect and understand that I spent hard earned money with you and you simply turned your back on me and still do by wasting my time with your complete lack of support!! its insane to me that you would act like your happy something got handled when you didn't care at all your just happy this might close!! how can you be happy that a customer had to fight for months to get something so simple done? do you honestly think I will ever buy anything from you again or that I will give anything other then negative reviews about your business and your practices your in the age of instant social media that reviews and complaints can travel at a speed never seen before yet you still think your above making a customer transaction right!! A little bit of humbleness and appreciation go along way a simple we can't actually do what your requesting as its [redacted]s fault but we will gladly help as much as possible to get this handled, but you instead decided to mistreat your customer as you have already got my money and I'm worthless to you!! I really am glad your true colors came out as I am 10000% pleased with the fact that I know you care nothing about repeat business or customer satisfaction as you have made it abundantly clear my money and purchasing means nothing to you at all!! So thank you for showing me where I truly stand and my worth to you as a customer, it makes my life easier to take your store  off the list of the insane amount of camera completion you have! you are making my purchasing that much easier elsewhere! i can't wait for someone to ask me about my lens and the company I purchased it form, world of mouth still means a lot and i intended to make it know how much you truly care about your customers 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 At the time I didn't have anyone to take the washer for me to [redacted]. I live on the 5th floor and have a bad back I wasn't able to return it. I want to return it now and get my money back especially since the machine doesn't work properly. It ripped my clothes and doesn't clean them properly even though I put plenty of soap and was 3-4 pieces at a time. I am willing to even accept store credit for the amount. I just don't want the $200 that I spent to go to waste. Its not fair and the business seems to make a lot of money. So I am pretty sure that they won't go bankrupt for taking back the washer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It looks like focuscamera responded, but I still see no option to indicate that the complaint has been satisfied.They have issued a refund so I would like to remove the complaint or mark it as satisfied.Sincerely,
[redacted]

As stated in a previous response. You were sent the additional card. The package shows that it was delivered. You were sent everything that you were suppose to get in the kit. That is your complaint. You are now saying you didnt get it? Come on now. you are clearly in possession of what you were suppose to get. The refund of $24.99 us the only thing that you are missing. That is the only refund we will give you when you confirm. Thank you and have a great day.Focus Camera.

[redacted] has been instructed to contact the manufacture has she does not have the original manufactures packaging. Our return policy is clearly listed on the page where this item was sold on The [redacted]....

[redacted] has a contact page: [redacted]Thank you,Focus Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have contacted my credit card company today January [redacted] and they have advised me that no refund has been issued. I spoke with [redacted] from [redacted] as well as someone from [redacted] credit. So I am still getting the run around from Focus Camera. I would like a refund issued as soon as possible. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are not going to agree to disagree. We are not discounting this order in any amount. We have been in business over 40 years and you can not tell us how we receive our cameras.  We are a Sony authorized dealer and have an excellent track record with them. You stating that all electronics come sealed show the lack of information that you know about the eCommerce business. So this matter is finished. You are clearly trying to get this at a discounted cost but this will not be at out expense.  Thank you, Focus Camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

we can be doing it for a long time, you are repeating the same over and over again without address the merit of the case which is a sale on $1000 camera in unsealed box as new, I am not accepting explanations given, this matter will not be settled and shall be listed as such in Revdex.com records for others to see
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,It will not be resolved until we receive the product back We have provided you with everything you need to return the item. Return the item and you will be refunded. Do you just want us to refund it and you keep the item? Wouldn't that be like a theft? When the item is returned you will be refunded accordingly.Thank you

Review: I purchased a canon 70mm-200mm f/4l order number #[redacted] on november [redacted] I was told after the purchase that I could by accident and warranty extension within 30 days for (for my income a very expensive lens) so I wanted to purchase this to protect it as like I said to me this is a very expensive purchase so I go to [redacted] the on the 28th day to purchase the warranty and after a good wait they come to the conclusion that they didn't really know what to do since it was sold though there website via focus camera so they did know if I could get warranty via wal mart so I'm told to give them my phone number and such and they would let em know so I'm after some time over a wee and many emails and calls I'm finally told I would need to purchase the warranty from focus camera so too me thats fine so I contact customer service and am told no its past the 30 days I explained that its past 30 days via [redacted] that focus camera used as basically a middle man to sale there item I'm repeatedly told no I can't buy a warranty and I explained again that the situation wasn't back and white and again I'm told no but they give me a number to call I call it and explain the entire situation and they say I can't handle this I will transfer you to sales knowing full well sales department was closed the day I calls thus putting me further past the 30 days so here I am stuck apparently not being worth talking to but they didn't mind talking when they were taking the money for the lens and thats the crazy thing I'm trying to give them more money but apparently its not enough to be worth there time all I want to do is purchase and an extended/accident insurance in order to protect my to me expensive purchase!! I'm honestly baffled to be treated this way by a company that I spent money withDesired Settlement: so I either want to return my lens ( my lens has been used once and store in the factory box it is in no way damaged or working incorrect in any way shape or form I like the lens a lot thus the reason I would like to protect it) for a full refund and I will just buy the same lens form a company that cares to actually try to help and understand the situation and the not everything is black and white or the opportunity to buy the extended/accident warranty at this point with al the hassle I should get the extended warranty free for having to deal with all this and being treated rudely enough I had to file this claim!! I'm sorry I didn't buy an expensive enough lens to allow me customer service!!!

Business

Response:

Jeron H[redacted] Placed this order with [redacted]. The purchase is for the lens and some filters. We have not email correspondence with this customer requesting an extended warranty. If the customer has been corresponding with [redacted], they need to go back to [redacted] and demand what they are requesting. We did not offer the warranty on the [redacted] website at the time of purchase. If you would like to purchase and extended warranty please feel free to contact us directly at [redacted].This complaint has nothing to do with Focus Camera. Please consider this matter closed.Thank you

Review: I placed an order for a camera with accessories package with [redacted] and Focus Camera is a third party shipper. When the package arrived, the camera was missing, (the package was not left out side, it was received by a family member). I immediately placed an email to the company as it was after hours. I then called the company the following morning and was told they would double check with shipping and that she (Jessica) would call me back before the day ended. After not getting a return call, I called back within 30 minutes before they were to close. I was transferred to her and she said that all checked out with shipping and they would have to file a claim with [redacted] and that it would take up to 5-8 business days. The package containing the accessories was picked up for return on December *.

I called Tuesday to check the status of the claim and customer service could not give me an answer. I asked to speak to management and my call was sent to voice mail. I left a message asking for a return call and to date have not received that call.

I realize that I am still in the 5-8 business days, however I do believe that they should be issued a refund to my account. I did not receive the items ordered, I have sent what I did receive back. I am out 499.99Desired Settlement: This company needs to honor their shipment, or give me a refund immediately. They have my money and I do not have a product.

Business

Response:

The [redacted] claim is taken care and we have issued a refund. This will go back to [redacted] and they will refund what it bis you have on file with them. Thank you and Happy Holidays

Review: I returned a defective and poorly packaged product. The merchandise had evidence of mold/mildew and was poorly packaged. I paid $488.87 for the order and was refunded $472.54. They have demonstrated shady and unethical business practices. The sole cost of shipping & handling falls on the company, especially since they sent me a moldy product. I am due a full refund.Desired Settlement: I would like the difference of( 488.87 - 472.54) $16.33. Thank you.

Consumer

Response:

At this time, I have been contacted directly by Focus Camera, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have failed to issue the credit.

Review: In Nov 2013 we bought $300 worth of FocusCamera giftcards from FocusCamera [redacted] store. I just found that these giftcards have expired. On the original [redacted] listing page or the physical cards, there is no mentioning of the fact that these cards will expire. In [redacted], giftcard expiration date is prohibited. In [redacted], General Business Law §396-i says expiration date must be conspicuously disclosed to purchaser. However FocusCamera didn't disclose all conditions required to use their giftcards.Desired Settlement: Reactivate the expired $300 giftcards or issue new giftcards of the same value.

Business

Response:

To whom it may concern:According to our system our gift cards have to have an expiration date. This of coarse has changed. Have you contacted us?I would be more then happy to open the gift card for you.I will have them updated today.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

on december * I purchased a guitar from them that was advertised to come with a $25 gift card, today I tried using it and I only got $10 not $25. I called customer service and the woman was rude and made me hold on the line on and off for about 20 minutes, I could tell in her attitude I was not the first calling about this, she seem tired of dealing with this even though I was not being rude in any way to her, I was politely asking to know what happened and only thing I wanted was the rest of the balance on my gift card. after long waits and annoyed responses from her, she said her manager will handle it and just hanged up on me. she needs to learn some customer service skills and use her words correctly, I called back and she answered me the phone again and she told me that her manager was going to call me back, why couldnt she said that from the begining? because she knew I wouldnt accept that. I told her I wanted to speak to her manager and she transfered me but I only got the voicemail. I left a voicemail and I hope I get a phone call back soon. I dont like dealing with this kind of sneaky companies, they put me in a bad mood. I dont think im the only one they did this to so if anyone is thinking of buying from them thiniking theyre going to get some kind of rebate or gift card just BEWARE! thank god mine is only for $25, no big loss here, but some people expect big rebates on some of their advertised items.

Review: I ordered a camera through [redacted] marketplace on December [redacted]. It is now January [redacted] and I have not received the product. I contacted the company around 12/** about this matter and supposedly a claim was filed in which they said it would take 7 business days. after the alloted time passed I contacted the company again and they told me they had to reopen the claim and to give it another 7 days. So today I contacted them because it has been over 30 days and the [redacted] screamed and hung up on me. This issue has not been resolved. I have been charged 700$ received the worst customer service and have yet to receive the productDesired Settlement: at this point I just want my credit card refunded and an apology for the unfair treatment

Business

Response:

To whom it may concern:This was just sent to [redacted]:Hello [redacted],Yes, you spoke with the [redacted] yesterday and were told that the claim was not finished with [redacted]. She called [redacted] while you were on hold and you called her very rude for doing that to you. You would not hear a word that she was saying to you. I am sorry that you feel that she was screaming at the top of her lungs at you. I assure that was not the case, I sit next to her.[redacted] closed the case as they were not able to contact you the first time the claim was filed. You were informed of that information an 12/**, when you gave us a different telephone number. We immediately filed a new claim on your behalf. Due to the holidays [redacted] has acknowledged that they are working on all claims and that the claim that was filed on your behalf should be concluded tomorrow afternoon.Your order will be refund as soon as the claim is closed. [redacted] needs the time to investigate what has happened to the package. I assure that when the claim is finished you will receive a refund in full we do not need to keep your money. We do not do business that way.Well I am glad that you have written in to tell us what your next actions are against us. I hope that you will see your refund before that comes about.Thank you and have a wonderful day,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their statement is untrue and the [redacted] Theresa hung the phone up on me. I have not received a refund and now when I call I am being sent to voicemail. This case has been pending for 30 days. [redacted] was given the right telephone number on the initial call and I was not advised that [redacted] tried to contactme when the first case was closed. the representative told me he did not know why this was closed out but he would reopen the case. So everything this company is staing is false and now they have 700$ of my money, refuse to refund me, refuse to accept my, calls, and filing false allegations about me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have contacted my credit card company today January [redacted] and they have advised me that no refund has been issued. I spoke with [redacted] from [redacted] as well as someone from [redacted] credit. So I am still getting the run around from Focus Camera. I would like a refund issued as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. We have issued the refund for [redacted]. We have confirmed thsi information on the platform that [redacted] uses to have the refund issued. This should drop back into your account very shortly.Thank you for notifying us we will being this matter up with [redacted] to see if them can speed up the process for all there customers.Have a great day!

Review: I purchased Panda Portable Small Compact Twin-tub Washing Machine Washer Spin Dryer XPB36 from asavings member on [redacted] on August [redacted], 2014. I tried to cancel the order so I emailed them and they didn't apply until after they mailed the washer. I told them that they shouldn't have ignored the message and they didn't seem to care and sent it anyways. I've been trying to return it and they won't let me. After making a complaint on the [redacted] page they told me I could mail it back but I was responsible for shipping. I replied and told them that was totally inappropriate especially after the fact that I tried to cancel the order. After all these problems I decided to just keep it and use it. When I started using it, it was fine about after using it for a week it started acting up. It would shake and ripped some of my clothes and didn't even probably clean them I would put plenty of soap and only washed 3-4 items at a time yet it still didn't clean them. I tried to return it since this machine isn't giving me my moneys worth and they refuse. I paid $200 on this junk! I even told them I would except store credit and they still didn't care.Desired Settlement: Since they don't want to cooperate I want all my money back! They owe me $212.30.

Business

Response:

To whom it may concern,I am not really sure what this customer is talking about.We have provided return instructions for return and even provided a return label this information was sent 9/**.We have a 30 day return window. This is well over the return policy and will not accept this back at this rime.While you are still in possession of the item no refund is due at this time.I am truly sorry for the inconvenience. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At the time I didn't have anyone to take the washer for me to [redacted]. I live on the 5th floor and have a bad back I wasn't able to return it. I want to return it now and get my money back especially since the machine doesn't work properly. It ripped my clothes and doesn't clean them properly even though I put plenty of soap and was 3-4 pieces at a time. I am willing to even accept store credit for the amount. I just don't want the $200 that I spent to go to waste. Its not fair and the business seems to make a lot of money. So I am pretty sure that they won't go bankrupt for taking back the washer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want my money!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,It will not be resolved until we receive the product back We have provided you with everything you need to return the item. Return the item and you will be refunded. Do you just want us to refund it and you keep the item? Wouldn't that be like a theft? When the item is returned you will be refunded accordingly.Thank you

Review: I BOUGHT A CAMER ENS VIA [redacted] BUT APPARENTLY WAS SHIPPED OR ACTUALLY SOLD VIA FOCUS CAMERA I FILED A PREVIOUS COMPLAINT BUT APPARENTLY I WASNT WORTH THE Revdex.com'S TIME AS YOU CLOSED MY COMPLAINT THE SECOND THE BUSINESS SAID ANYTHING AND GIVING ME NO OPPORTUNITY TO RESPOND SO IM REFILING IGNORER TO ACTUALLY GET A FAIR SHOT AT SHOWING THAT FOCUS CAMERA IS LYING!! SO I GOT THE LENS AND WENT TO BUY EXTENDED AND ACCIDENT WARRANTY FROM [redacted]!! [redacted] SAYS I DIDTN ACTUALLY PURCHASE IT FROM THEM IT WAS PURCHASED FROM [redacted] BUT FULFILLED BY FOCUS CAMERA SO I NEED TO CONTACT THEM IN ORDER TO GET THE WARRANTY SO I CONTACT FOCUS CAMERA AND THEY SAY THAT THEY WONT LET ME PURCHASE IT BECAUSE ITS AFTER 30 DAYS ITS ONLY AFTER 30 DAYS BECAUSE [redacted] DIDNT RESPOND TO ME QUICK ENOUGH FOR ME TO GET IT FORM A COMPLETELY DIFFERENT COMPANY THEN I HAD PLANNED BECAUSE [redacted] DELAYED AND AFTER 25-27 DAYS OF EMAILING AND CALLING [redacted]S CUSTOMER SERVICE THEN THEY SAID OH GO TO FOCUS CAMERA SO I CONTACT FOCUS CAMERA AND THEY REFUDE TO LISTEN TO ANYTHING AND JUST SAY NO THEN I FILE A COMPLAINT WITH THE Revdex.com AND THEY SAY THAT I NEVER CONTACTED THEM SO MY CASE WAS CLOSED WITH OUT ALLOWING ME TO SHOW THE EMAILS FROM FOCUS CAMERA SHOWING CLEARLY THE DATE AND TIME OF ME HAVING EMAIL CONVERSATIONS WITH FOCUS CAMERA CLEARLY SHOWING THAT I WAS SIMPLY TRYING TO GET THE ACCIDENT AND EXENDED WARRANTY!!Desired Settlement: EITHER A REFUND FOR THE LENS AND I WILL ORDER ELSEWHERE!! FORM A COMPANY THAT ACTUALLY HAS ANY SORT OF CUSTOMER SERVICE OR JUST LET ME BUY THE WARRANTY!! IT SEEMS REALLY WEIRD THAT IM TRYING TO GIVE MORE MONEY TO A COMPANY BUT SOME HOW IM A MONSTER!!

Business

Response:

II am sorry I do not understand what the customer is asking. This customer placed there order with [redacted] on 11/**/2015. We shipped a Vivitar 67mm 3 Piece Lens Filter Kit - VIV-FK3-67 & Canon EF 70-200mm f 4L USM Lens.According to UPS tracking number [redacted], this package was delivered on 12/*/2015 We have corresponded with the customer stating that we could not offer an extended warraty afer 30 days as per he rules of Mack Warranty. We were not lying to the customer nor did we make him out to be a liar. If [redacted] gave this customer the wrong advice why are we being held responsible? The first contact with this customer is from Jan *, 2016. If [redacted] as the emails states ignored the customer why is this complaint against us? [redacted] also sells extended warranies. The customer should fight with them. I am sorry please consider this mater close. We have done nothing wrong.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:its obviously not my fault either I'm just a customer being lead in different directions by two companies all I want is to you use and have amy lens protected I'm sorry its not some crazy expensive lens that I'm sure you guys care about but its expensive too me all I want is to figure out how to get warranty or to return the lens so I can get warranty this si insane that I get pulled around buy 2 companies and then its some how I should be punished since the 2 companies can't work together

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am very happy that they were able to help you as this was not our error. They should have helped you in the first place. You are trying to blame us for something that was not our error. Good luck and thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I'm honestly baffled that you treat customers in such a way of passing the blame back and fourth between to corporations and left me in the middle to have to file a claim to get this figured out! whats is your company with out customers? NOTHING!!!!!! so why not treat me like a person with respect and understand that I spent hard earned money with you and you simply turned your back on me and still do by wasting my time with your complete lack of support!! its insane to me that you would act like your happy something got handled when you didn't care at all your just happy this might close!! how can you be happy that a customer had to fight for months to get something so simple done? do you honestly think I will ever buy anything from you again or that I will give anything other then negative reviews about your business and your practices your in the age of instant social media that reviews and complaints can travel at a speed never seen before yet you still think your above making a customer transaction right!! A little bit of humbleness and appreciation go along way a simple we can't actually do what your requesting as its [redacted]s fault but we will gladly help as much as possible to get this handled, but you instead decided to mistreat your customer as you have already got my money and I'm worthless to you!! I really am glad your true colors came out as I am 10000% pleased with the fact that I know you care nothing about repeat business or customer satisfaction as you have made it abundantly clear my money and purchasing means nothing to you at all!! So thank you for showing me where I truly stand and my worth to you as a customer, it makes my life easier to take your store off the list of the insane amount of camera completion you have! you are making my purchasing that much easier elsewhere! I can't wait for someone to ask me about my lens and the company I purchased it form, world of mouth still means a lot and I intended to make it know how much you truly care about your customers

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called several times in August and called back on sept ** 2015 spoke to darnell a rep told me I couldnt return a vivitar dvr 508 gd digital camera I purchased st Walmart.com for $49.99 on July **, 2015. the rep says you can't return the camera after 30 days he didnt offer any other option . I asked to speak to a supervisor and he sent me to a voicemail. As of today, a week later, no supervisor returned my call yet. I want the corperate address and to speak to a manager. this camera is a little over 30 days old and not working properly and quality is poor. I want a credit back to my walmart credit card for what I paid of 49.99. I can be reached at ###-###-####. I want a full refund to my Walmart credit card & they can have the camera back.Desired Settlement: I want a full refund to my Walmart Credit card, they can have the camera back

Business

Response:

You contacted us a week ago and we denied your return. You are well past 30 days as stated to you on the phone. You have a full manufactures warranty. You have not called them at all because we have been in contact with them. Make sure all items are returned in the original manufactures packaging. If not you will not be refunded in full as you are requesting. Your Returned Merchandise Authorization (RMA) number is: # [redacted]Please mail package to:

[redacted]Please include the reason for your return inside the package. If the item is defective, please describe how the item is defective. Unless you specify that you want an exchange, the order will be processed for a refund in accordance to our returns policy. [redacted]All returns usually take 3-5 business days to be fully processed from the date we receive your package. If your item is defective there will be no restocking fee. If the item is defective and you fail to provide us with a description, there may be a delay in refunding your order.Shipping expenses are non-refundable. Your return is subject to inspection. If the product is not defective and has been opened or is otherwise not in mint condition, a restocking fee of up to 15% may be applied. PLEASE NOTE: All items must be returned in the original manufacturer's packaging. If returned without the manufacturer's packaging, the product will not be accepted and or returned to you.TIPS:- Please assign tracking confirmation for any return shipment(s) to ensure delivery of your package. - Please include a note with the above requests. - Please notate the RMA # underneath our address on the shipping label. Please do NOT write on the manufacturer's box. - Please be sure to return all materials supplied with the item you are returning; accessories, blank warranty cards and manuals etc.Please contact us if you have any questions regarding your return.

Review: I purchased 2 [redacted] antenna through [redacted]'s 3rd party vendor Focus Camera on May[redacted] & one on May [redacted]. Well the products were defective & I called the company to return them & because my boyfriend threw the boxes away, not knowing I wanted to return them, they aren't allowing me to get my money back. I called [redacted] directly & have an email stating that they will process the return from Focus Camera without the package/box. They also ran a diagnostic check & said that it was defective. I reached out to [redacted] & [redacted] & Focus Camera & [redacted] regarding this issue without any resolution thus far.Desired Settlement: Refund my money.

Business

Response:

[redacted] has been instructed to contact the manufacture has she does not have the original manufactures packaging. Our return policy is clearly listed on the page where this item was sold on The [redacted]. [redacted] has a contact page: [redacted]Thank you,Focus Camera

Business

Response:

Hello,We have email correspondance that [redacted] will make a one time exception to accept this return from us. We sent an email with return instructions. When the item is returned to us we will have a full refund issued for [redacted].Thank you and have a great day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.These items were mailed to Focus Camera via priority mail on 5/**/15. Sincerely, [redacted]

I purchased a camera from Focus Camera on their [redacted] Marketplace. I received the camera and sent it on to my mom as a present. When she received it two days later, she tried the camera and it would not work. She took it to her local [redacted] store and they said it was not working and we needed to return it to the seller, Focus Camera. I emailed Focus Camera ten days after receiving the camera and they did not respond with info on how to return the product. I emailed them again, but their response was it was now past the 30 days return policy and I had to send the camera to Canon. Focus did nothing to reimburse me for a camera that is broken, and did nothing to help me return it.