Focus Pointe Global

Payment was sent to the correct email address via an e-voucher on December 14th (yesterday)*** *** should have received it already

The emails that were sent out regarding people winning free *** tablets was in fact not sent out by our company, as the email address that sent out the emails was from a company called FGFinder, which has no relation to our companyThey used our company name in their email without our
authorizationWe were never involved in any kind of contest to give away any form of tablet or smartphoneWe have sent emails to those affected by this scam to inform them that we had nothing to do with it, and that we would not be honoring the claims, with our apologiesWe also posted a notice on our website warning other respondents who may have seen these emails or heard about them that this was in fact not a legitimate contest and to please ignore this information

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I will not accept it until I receive my payment and email confirmationThey are very misleading and unclear and I will process this further until they regulate their communication guidelines with their clients/survey takers
Regards,
*** ***

Focus Pointe Global has communicated with *** *** and apologized for any miscommunicationWe have explained the reason for the issue and have provided her with the payment she requestedShe has indicated to us that this resolution is acceptable to her.She commented, "I appreciate the cooperation
and kindness from everyone at Focus Pointe Global attempting to bring this to a satisfactory conclusionIt does mean a lot to me."

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: My inquiry requested the physical location, if any on the May group because the survey stated "The research group will take place on Tuesday May
23rd, and will last minutesIf you qualify and participate in this research
group, you will earn $for your time and opinions." Again, I reiterate, where and what time did this occur? Why was the group not identified on Focus Pointe Global website? Please advise?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The offer is not acceptable, nor is the responseFocus Pointe Global is well aware that it was not just myself but ALL of the people who were present at the time of payment on December 7, 2017, that agreed we were recruited with the terms that only those who were chosen for the second part would take the insoles home and return the following weekThe confirmation email even states this, but more than the confirmation email everyone recruited had the same understanding and agreementThe response and disingenuous offer shows that the company has no integrity or respect for peopleBefore the first day of the study, I never met any of the people in the group, yet everyone was recruited with the same terms and agreement, as myselfThe email that the Focus Pointe Global keeps referring to, supports the fact that I and the others were to be paid $The individual responding to this email was NOT the individual who recruited me and the others and was NOT present when the agreement and contract was agreed upon, during recruitment, so therefore they are basing their response on hearsay and are biased, because they are trying to cover up for the mistake of their companyAs the email states, "If you participate in the Focus group on November 29, you will receive product to use for a week and bring back to your second visit on December 7. For your time and participation in the study, you will be paid $for participating" What I was told on the phone supports the quoted phrase from the emailONLY those who are chosen to test out the product will be GIVEN product to use for a week and return the following weekAgain, the condition was metI participated in two groups or two different days, took the product home to test for a weekIf there was another separate focus group outside of the two days and groups that I participated in, it was not mentioned or agreed upon during the recruitment process with myself nor the others of the groupThe two groups that we were accepted to participate in, as well as taking the product home to test for a week, were all the stipulations, conditions and qualifications that were agreed to and met, based on the contract and agreement made during recruitment, that entitles me and others to the $agreed toThe payment listed in the confirmation letter was CONDITIONAL, not finalThe FINAL amount was determined during the first day, when I and others were CHOSEN (" If you participate in the Focus group on November 29, you will receive product to use for a week and bring back to your second visit on December 7. For your time and participation in the study, you will be paid $350." If I didn't participate in the group, then I wouldn't have been given product to use for a week and return the following week." Again, Focus Pointe Global is playing naive and know that there were a large group of angry participants who were not paid the amount agreed toThey are disgraceful in their attempt to deflect blame and not take responsibilityI will only accept the $that is owed to me in the form of a check or visa check card that can used at an atmFocus Pointe Global has wasted my time with their games and deflectionIt's time they take responsibility and pay the amount owed to me
Regards,
*** ***

I am copying your previous message here to show that you did indeed say to deactivate your account:
I am rejecting this response bcauses there nothing states policy We can no longer have a consumer work with us no reason and I did completely research assignment why else ask ne back to complete another researcherThe Isaiah B*** digression why could be that made complaint against in employee work at there call center because they didn't leave a messageI feel retaliatin against me for no reasonI would just like my account deactivatedYour account has been deactivated and you will no longer be eligible to participate in Focus Pointe Global's studies

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I will not accept it until I receive my payment and email confirmationThey are very misleading and unclear and I will process this further until they regulate their communication guidelines with their clients/survey takers
Regards,
*** ***

I am sorry that *** *** has had a negative experience with our CompanyWe strive to provide excellent customer service for our participantsWe are a reputable marketing research company in business since We conduct thousands of studies a year involving many thousand of participating panel
members. AI am attaching a copy of the Confirmation letter that *** *** received on 11/The letter states the following:Special Instructions You would come for up to hours on November where you will walk around the building testing insole prototypes, completing measurements and answering questionsAfter being assessed, you will either be selected to participate in the focus group that day or notYou will then come to our facility again for a second visit on December that will last up to an hour and a half, doing the same activities as the first visit on November If you participate in the Focus group on November 29, you will participate in the focus group again on December If you did not participate in the focus group on November 29, you will not participate in the focus group on December If you participate in the Focus group on November 29, you will receive product to use for a week and bring back to your second visit on December For your time and participation in the study, you will be paid $for participating in all parts of the study, including the focus group if you are selectedIf you are not selected for the focus group, you will receive $Incentives will be paid in full at the completion of the last visit to our facility on December We will not pay per visitPlease note that in order to meet the quota for our client, we recruit more people than we need to complete the studyWe do this to make sure enough people complete the study as there are always things in life that come up that require participants to cancel their appointmentsIf you come to the facility and we do not need you to participate, we will pay you $75.*** *** was not selected for the Focus Group, and therefore was paid $We understand that *** *** believes he is due the additional amount of $200, but as stated clearly in the confirmation letter and also explained in person at the research facility in New York, that was not the caseThank you for your time and attention to this matter. Charlotte D***VP Brand Communications

To Whom It May Concern,When this respondent called in, she did not have the specific project number for this study, only a description of the topic that she had seen from our websiteUnfortunately, that was not enough information for the representative to go on in order to find out more about the
studyDue to the respondent being very upset and verbally aggressive with the representative, she was sent over to one of our supervisors, Connie in this case, but she was faced with the same problem, in that just having a description of a topic was not enough information for the supervisor to give the respondent an immediate responseTo find out this information for the respondent, it would have taken research by our online support staff in order to find out exactly what study was being referred to, but the respondent was not patient enough for us to properly sort out this issueWe are more than happy to fully research the study in question. Thank you

We are very sorry that *** *** had a negative experience with our companyShe was given the wrong information when she spoke to our Respondent Care representative when she was told that payment was sent/resent, when actually we require 4-weeks from the date of the end of the entire study to
process paymentUnfortunately in this case, the end of the study has been pushed back, thus delaying paymentThis is due to our client and is not something that Focus Pointe Global has direct control overThe project manager in charge of this study has been in touch by phone with *** *** and has assured her that payment will be madeWe are a reputable company in business since and would not survive if we did not pay our participants! I have been told today that payment was due to be processed the week of May 23rd (this week) and that the actual payment date will be Friday the 27th. I have attached the copy of the Confirmation letter that was emailed to *** *** stating the 4-week policy.As a good-faith gesture,we sent a $*** Gift Card to *** *** to apologize for the miscommunication.Thank you

I am not sure of the actual complaint hereFocus Pointe Global conducts legitimate marketing research for a wide range of clientsWe are conducting a legitimate study with *** *** that is using a client contact list supplied by *** ***, which is why we said the study was "on
behalf of *** ***." Not everyone qualifies for the studyThey need to take the screener and if the segment they would have been eligible for is full, they will receive the message that was sent to this person.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I looked into it and spoke with others on this matter who got the same email I thank them for responding and letting me know how they were victims as well The originators of the original message should respond to us and them about how it has damaged us
Regards,
*** ***

An email was sent to *** *** *** from my company email at approximately 3:pm, with an apology for any delay in having his issue addressed, and the current status of the incentive that he had requested from his online account with Focus Pointe GlobalHis incentive request had been received
by our company, and an email with information on how to access his incentive was sent to him on 10/10/I outlined for *** *** the content of the email that was sent out to him previously, informed him of when it had been sent before, and then I resent him another copy of the email, so that he would be able to access his incentiveI closed my communication by asking him to please let me know if there was anything further that I could do to assist him, and informed him that I would be responding to his complaint on this site with my resolution.
Dennis *Z*** ***
Quality Assurance Manager, Focus Pointe Global
11/12/

I am writing in response to Revdex.com Complaint # *** from *** *** ***.Focus Pointe Global has a clear Privacy Policy, Terms of Use and Bill of Rights
posted on our website, www.focusgroup.com
Members of our panel are urged to familiarize themselves with these documents as they are
designed
to address all questions regarding membership and participation in our
marketing research projects
Our policies are designed to protect the panel member,
and Focus Pointe Global, the hosting company.
Upon registration, those who are signing up to participate are required to confirm that they have accepted our
Terms of Use
Unfortunately, not everyone who registers to participate qualifies
for our research projectsOur clients dictate the parameters needed for a
particular study, with quotas being established for the needed demographics
Depending on the requirements for a particular study, a panelist may not pass
the screening processAdditionally, a client may request that a participant be excluded for a study based on their inability to articulate well, if they do not offer anything to the group by way of their opinions, or if they are disruptive in any way.
Additionally, there are times when a client changes the
parameters of a research project mid-way through the recruiting processThis
can impact people who have already been scheduled for the project but are no
longer needed for participation as the quota requirements have changed
It is not part of our policy, nor are we under any
obligation, to provide a detailed explanation as to why a participant may not
meet the criteria needed for our research studiesPlease be assured that Focus
Pointe Global never denies participation due to race, ethnicity, disability,
country of origin, religion, or sexual orientation.We are sorry that *** *** feels that she was treated unfairly, however, we must conduct our business according to our policies, which are available for all to examine by visiting our website. Thank you. Charlotte D***Director of MarketingFocus Pointe Global***@focuspointeglobal.com

Focus Pointe Global makes every effort to communicate with our panel members in a clear manner, and we never have the intent to cause distress or inconvenienceWe are a legitimate, reputable company and have been conducting marketing research for years. The Confirmation letter that was
sent to Ms*** on 4/states that payment takes 4-weeks to processThis is why she did not receive the payment email right awayI have attached the Confirmation letter. The payment email will be sent to Ms*** on Monday 5/We apologize for any miscommunication. Thank you.Charlotte D***VP Brand CommunicationFocus Pointe Global

We had recruited *** *** for an interview based on her qualifications as a Critical Care Nurse in MarchThis interview's topic was Liver DiseaseWhen the first interview was set to take place, she did not attendThe interview was arranged so that the respondent, *** ***, was provided with a
phone number to dial at her assigned time, which would bring her into contact with the person set to interview herShe did not call in at her scheduled timeAs we understand that errors can happen, we rescheduled her for a second interview, but she did not dial in this time eitherThe fact that she did not call into her interview on either occasion was verified by our client who was conducting the interviewAs she did not complete her part in this study, despite being given two opportunities to do so, she was not entitled to paymentShe began to call our office repeatedly, insisting that she deserved payment for putting aside the time for the interviews, and insisted that she completed the interviewAs we began to research her profile, it was discovered that she had three separate profiles, with different phone numbers and email addressesWe then began to research her online, to verify that she was indeed a Critical Care Nurse as she claimed to be, but all we were able to find, according to her *** profile, and other online profiles under her name, that she is a free-lance writer, among other thingsThere is no evidence that she is a nurse, as she claimed to be, which would mean that she was dishonest in her attempts to get into our studyShe was not able to provide any proof to us that she was indeed a Critical Care Nurse, and in light of the fact that our client verified that she did not participate in her scheduled interviews, we saw no reason to remit payment to her.
I have attached a copy of an image from our database, that shows her three profiles in our systemPlease let us know if there is anything further that is needed from our companyThank you
*** ** *** ***
Quality Assurance Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. What I didn't like is what they put me through to get what was rightfully mine and what they are probably doing to other consumers who assist them in projects that are paid forIt also disturbs me that they made me pay money to get my own moneyIn the mean and they weren't kind enough to offer it to meIn the meantime, I would like to thank-you very much for assisting me, because otherwise, they wouldn't have paid me for work I did for them. Thank-you very much!
Regards,
*** ***

Focus Pointe Global posts available studies on our website, focusgroup.com. Our participants may choose a study that they are interested in, and are then presented with an online screener that determines whether they are eligible for that particular research study. The people that qualify for the...

study must match the demographics that our client requires for the study. Each study has a set of "quotas" associated with it, and as the quotas fill up we no longer need people that fall into that quota. This can happen very quickly.  In the case of the study the complainant is referring to, there was a quota set for a certain number of men, and for a certain number of women. The requirement for women filled up very quickly, meeting the requirement for women.We make adjustments to the study description as soon as possible when a major quota is filled, but there is always some overlap in time between when a quota is filled and when the description on the website is changed to reflect this.  There is no intent of deception or "false advertising." It is simply a matter of timing. If a person does not meet the requirements for one study, they will soon receive an invitation to another study that they very well may qualify for.Thank you for your attention to this matter.Charlotte D[redacted]Director of MarketingFocus Pointe Global

Focus Pointe Global does not sell private information to third party companies. Doing so would be in violation of our Privacy Policy and Terms of Use. I am unsure as to why [redacted] is under the impression that we sell her information, but please be assured we did not do so. With regard to her...

still receiving emails after she has unsubscribed, we are very sorry for this and I am making sure that her records are removed from our system today. I hope this resolves [redacted]'s complaint against Focus Pointe Global.Thank you,Charlotte D[redacted]VP Brand CommunicationsFocus Pointe Global[redacted]@focuspointeglobal.com