Focused Recovery Solutions, Inc.

Our offices are in receipt of her correspondence detailing complaint #[redacted]  relating to Focused Recovery Solutions.  Our client, [redacted] has closed out this account.  The trade-line on her credit report will be removed.  Consumer reporting agencies...

may take up to 30 days or longer to update consumer report.  A letter will be sent to Ms. S[redacted] confirming this.

Dear [redacted]:Out offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigations of  [redacted] dispute, we have concluded that **
[redacted] called into our office and made a settlement payment on the account...

on
3/7/2016. Then on 4/52016 [redacted] refunded [redacted] the settlement
amount. At this time the account has been closed and returned back to our
client.As a courtesy we have requested the account be deleted from
any consumer reporting agency files to which we have submitted information
([redacted]). Consumer reporting agencies may take up to 30 days or longer to
update consumer reports and this is beyond our control.To obtain current account status or information it will be
necessary for you to contact the original creditor’s billing office.Sincerely, Focused Recovery Solutions, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I will be contacting Focused Recovery Solutions, Inc. on 10/18/2016 in order to pay the balance now that I have received a detailed bill showing what is owed. I appreciate their understanding and courtesy to delete from any consumer reporting agency files to which they have submitted information.

Dear Ms. [redacted]:Our offices are in receipt of your correspondence detailing [redacted] complaint relating to FocusedRecovery Solutions.Based on our investigation we have determined that the balance of $368.00 was placed in our office forcollections in 2010 and has since...

been paid in full as of 1/23/2012. Accordingly, Ms. [redacted] credit report wasupdated as paid in full/satisfied on 2/01/2012.Our office has also accurately responded to the following disputes created through the credit reporting agencieson 3/2/2015, 3/4/2015 and 4/1/2015. In addition to responding to the disputes through the credit reportingagencies our office received a fax on 5/4/2015 requesting validation of the debt and confirmation of accuracy ofthe information provided to the credit bureaus. Although the account had been satisfied and returned to ourclient, as a courtesy, we provided the requested information and sent a manual request to the credit reportingagencies on 5/12/2015 ([redacted]) to update the account to reflect a zero balance. The control number• provided may be referenced when speaking with the credit reporting agencies to verify the balance update.Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyondour control.Should you have any questions regarding this account, please feel free to contact us at the number listed below.We look forward to helping you resolve this matter.Sincerely,[redacted]

Dear [redacted]Our offices are in receipt of your correspondence detailing [redacted] compliant relating to Focused Recovery Solutions.Based on our investigation of Mr. [redacted] dispute, we have
concluded that the account referenced was placed in our office for collections
on...

1/15/2016. On 1/17/2016 our office sent notification of the debt to the
address provided on [redacted]. The letter of notification was never returned to
our office due to a bad address so our office can only assume Mr. [redacted] received the notification. The account was not credit reported until 60days
after the letter was sent, which Mr. [redacted] called our office within 5days of
the reporting. After review of the phone conversation with Mr. [redacted] and our
agent, it has been determined that the conversation was very professional and
Mr. [redacted] thanked the agent for her help. The agent should have requested a
detailed bill be sent to Mr. [redacted] as he did inquire about where the balance
was coming from if it was a co-pay or not. As a courtesy of Mr. [redacted] recent dispute we have  requested the account be deleted from any
consumer reporting agency files to which we have submitted information
(cntrl#[redacted]).  Consumer reporting
agencies may take up to 30 days or longer to update consumer reports and this
is beyond our control.[redacted] is the itemized bill for Mr. [redacted] review. Our
office is more than willing to help Mr. [redacted] resolve this matter.

Our offices are in receipt of your correspondence detailing [redacted] complaint relating to Focused Recovery Solutions. Based on our investigation of [redacted] dispute, we have concluded the account referenced above listed in the complaint to the Revdex.com was...

placed for collections with our company and has since been closed and returned back to our client.  We have requested the account be deleted from any consumer reporting agency files to which we have submitted information (cntrl#[redacted]). Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.  To obtain current account status or information it will be necessary for you to contact the original creditor’s billing office. Sincerely, Focused Recovery Solutions, Inc.

Our offices are in receipt of your correspondence detailing [redacted] complaint relating to Focused Recovery Solutions. 
Based on our investigation of [redacted] dispute, we have concluded the account referenced above listed in the complaint to the Better Business...

Bureau was placed for collections with our company and has since been closed and returned back to our client.  We have requested the account be deleted from any consumer reporting agency files to which we have submitted information (cntrl#[redacted]). Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.  To obtain current account status or information it will be necessary for you to contact the original creditor’s billing office. Sincerely, 
Focused Recovery Solutions, Inc.

Dear [redacted]Our offices are in receipt of your correspondence detailing [redacted] compliant relating to Focused Recovery Solutions.Based on our investigation of Mr. [redacted] dispute, we have
concluded that the account referenced was placed in our office for collections
on 1/15/2016. On...

1/17/2016 our office sent notification of the debt to the
address provided on [redacted]. The letter of notification was never returned to
our office due to a bad address so our office can only assume Mr. [redacted] received the notification. The account was not credit reported until 60days
after the letter was sent, which Mr. [redacted] called our office within 5days of
the reporting. After review of the phone conversation with Mr. [redacted] and our
agent, it has been determined that the conversation was very professional and
Mr. [redacted] thanked the agent for her help. The agent should have requested a
detailed bill be sent to Mr. [redacted] as he did inquire about where the balance
was coming from if it was a co-pay or not. As a courtesy of Mr. [redacted] recent dispute we have  requested the account be deleted from any
consumer reporting agency files to which we have submitted information
(cntrl#[redacted]).  Consumer reporting
agencies may take up to 30 days or longer to update consumer reports and this
is beyond our control.[redacted] is the itemized bill for Mr. [redacted] review. Our
office is more than willing to help Mr. [redacted] resolve this matter.

Our offices are in receipt of your correspondence detailing complaint #[redacted]  relating to Focused Recovery Solutions.  Based on our investigation, we have concluded the account referenced was placed for collections with our company on 01/18/2017.   If an account is not paid in...

full within 60 days of being placed with our office it is reported to credit bureau. The account was paid in full on 05/24/17.  Therefore, the  account was accurately reported to the credit bureau.  As a one-time courtesy, we will remove this from Mr. [redacted] credit report.  (control # [redacted]) Consumer reporting agencies may take up to 30 days or longer to update consumer reports.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
In the company's resolution, does this mean that they will contact all three credit reporting agencies to have this account removed?  Please let me know of their exact intentions.
If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Our offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigations of [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the RevDex.com was placed for...

collections with our company and has since been
paid in full reflecting a zero balance. Our records indicate that we mailed a
letter to [redacted] when the account placed on our office back in 2014 notifying
him of past due balance, no return mail was received. In addition out office
also made multiple phone calls to advice [redacted] of the account. All resources
used to reach out to [redacted] was from what information he provided to our client
at the time of service. [redacted] made payment in full of $498.00 to our client on
10/13/2016. On 10/17/2016 out office sent notification to all three credit
bureaus to update his report to reflect a zero balance.Consumer reporting agencies may take up to 30 days or longer
to update consumer reports and this is beyond our control.Sincerely,Forced Recovered Solutions, Inc.

I have no records or knowledge of this company attempting to Collect any debts and haven't received any phone calls from this said company. The debt in question had been satisfied and this is obviously a clerical error. Following up with Radiology consultants they had no knowledge of this company and there was no said debt. I requested this be removed from my credit profile as this is illegal. I will be escalating this complaint to the Federal Trade commission, the consumer financial protection bureau, as well as seeking legal advice. This company shouldn't be updating anything on my credit report as they never had a right to access it.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear Ms. [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] compliant relating to Focused Recovery Solutions.Based on our investigation of Ms. [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the Better
Business...

Bureau was placed for collections with our company and has since been
closed and returned back to our client. 
We have requested the account be deleted from any consumer reporting
agency files to which we have submitted information (cntrl#[redacted]/ [redacted]).  Consumer reporting agencies may take up to 30
days or longer to update consumer reports and this is beyond our control.To obtain current account status or information it will be
necessary for you to contact the original creditor’s billing office.Sincerely, Focused Recovery Solutions, IncQuality Assurance & Compliance Department

Dear [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigation of [redacted] disputes, we have
concluded the account referenced above listed in the complaint to the RevDex.com was...

placed for collections with our company and has since been
paid in full reflecting a zero balance. Our records indicate that we mailed a
zero balance letter to [redacted] on 5/25/2016 per her request. Additional our
office sent a notification to all three credit bureaus to update [redacted]
credit report to reflect a zero balance. On 6/22/2016 we received [redacted]
dispute through [redacted] and responded in a timely manner indicating the
information on file was correct and her account balance was zero.As a courtesy of [redacted] recent dispute we have requested the
account be deleted from any consumer reporting agency files to which we have
submitted information ([redacted]). Consumer reporting agencies may take up to
30 days or longer to update consumer reports and this is beyond our control.

Dear [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigation of [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the RevDex.com...

was placed for collections with our company and has since been settled
in full reflecting a zero balance. Our records indicate that [redacted] called
into our office on 5/17/2012 and was offered a [redacted] settlement on his account.
[redacted] provided is credit card information to the agent in our office to be
processed for payment. Once the payment was applied to the account our office
reported a update to all three credit reporting agencies for the account to
reflect a settlement in full with a zero balance. Since the first update our office
has sent another request to all three credit reporting agencies to have the account
updated as a settlement in full with a zero balance.Due to [redacted] complaint we have once again sent another
request for update to all three credit reporting agencies, (control#[redacted]).
Consumer reporting agencies may take up to 30 days or longer to update consumer
reports and this is beyond our control.

Dear [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigation of [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the RevDex.com was placed...

for collections with our company in January 2016. At
the time of placement our office sent a letter to [redacted]
[redacted] notifying [redacted] of the debt. [redacted] has not contacted our office since
the date of placement. The account balance of $458.05 is due.Attached is a copy of the billing summary provided by our
client. You will find that the statement reflects a zero balance. This is
because our client adjusted off the past-due balance as a bed-debt write off
when they placed the account with our office for collection activity. The balance
of $458.05 remains due.Should you have any questions regarding this account or if
you wish to discuss payment arrangements, please feel free to contact us at the
number listed below. We look forward to helping your resolve this matter.Sincerely,Focused Recovery Solutions, Inc.

Dear Ms. [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] compliant relating to Focused Recovery Solutions.Based on our investigation of Ms. [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the...

RevDex.com was placed for collections with our company and has since been
closed and returned back to our client. 
We have requested the account be deleted from any consumer reporting
agency files to which we have submitted information (cntrl#[redacted]/ [redacted]).  Consumer reporting agencies may take up to 30
days or longer to update consumer reports and this is beyond our control.To obtain current account status or information it will be
necessary for you to contact the original creditor’s billing office.Sincerely, Focused Recovery Solutions, IncQuality Assurance & Compliance Department

Dear [redacted]:
Our offices are in receipt of your correspondence detailing [redacted] compliant relating to Focused Recovery Solutions.
[redacted] states in her complaint that our office has not submitted or responded to the request to have the...

accounts listed above removed from her credit report.
Our records indicate the following:
1. [redacted] -Request for removal from credit report was sent on 4/5/2012 to[redacted], and[redacted]. On 9/4/14 our office received a notification of dispute made by the consumer through [redacted] stating the account should have been removed and was not. At that time, we processed the removal request and were provided control #[redacted].
 
2. [redacted]
-Request for removal from credit report was sent on 4/5/2012 to[redacted], and[redacted]. On 9/4/14 our office received a notification of dispute made by the consumer through E-Oscar stating the account should have been removed and was not. At that time, we processed the removal request and were provided control #[redacted] 
3. [redacted]
--Request for removal from credit report was sent on 4/5/2012 to [redacted]. On 9/4/14 our office received a notification of dispute made by the consumer through E-Oscar stating the account should have been removed and was not. At that time, we processed the removal request and were provided control #[redacted] 
4. [redacted]
--Request for removal from credit report was sent on 8/1/2011 to [redacted] On 9/12/14 our office received a notification of dispute
made by the consumer through [redacted] stating the account should have been 'removed and was not. At that time, we processed the removal request and were provided control #[redacted]
At this time our office has submitted for all accounts to be removed from [redacted] credit report. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
Should you have any questions regarding the referenced accounts, please feel free to contact us at the number listed below.
Sincerely,

Dear [redacted]:Our offices are in receipt of your correspondence detailing
[redacted] complaint relating to Focused Recovery Solutions.Based on our investigation of [redacted] dispute, we have
concluded the account referenced above listed in the complaint to the RevDex.com was...

placed for collections with our company and has since been settled
in full reflecting a zero balance. Our records indicate that [redacted] called
into our office on 5/17/2012 and was offered a [redacted] settlement on his account.
[redacted] provided is credit card information to the agent in our office to be
processed for payment. Once the payment was applied to the account our office
reported a update to all three credit reporting agencies for the account to
reflect a settlement in full with a zero balance. Since the first update our office
has sent another request to all three credit reporting agencies to have the account
updated as a settlement in full with a zero balance.Due to [redacted] complaint we have once again sent another
request for update to all three credit reporting agencies, (control#[redacted]).
Consumer reporting agencies may take up to 30 days or longer to update consumer
reports and this is beyond our control.

These people are beyond rude and ruthless. Sometimes they are given bad information however they will not even entertain that notion and no resolution can be had. They speak to you in a rude and condescending manner and provide false information. I hope calls are recorded for the sake of the consumer in this instance! It's unfortunate vendors must resort to using these type of companies.